Emea LCM Habits 2013

18 Questions | Total Attempts: 76

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Habit Quizzes & Trivia

Questions and Answers
  • 1. 
    Habit #1 Daily Process: What is NOT a top tip to manage your time?
    • A. 

      Prioritize Daily

    • B. 

      Manage your time effectively

    • C. 

      Work independently

  • 2. 
    Habit #1 Daily Process: In respect to the best practice in managing your time, finish this phrase: ____ prioritization
    • A. 

      Relentless

    • B. 

      Key Initiative

    • C. 

      Value Plan

  • 3. 
    Habit #2 Onboarding: What are the areas of Member Onboarding in which an LCM has a role? (Choose all that apply)
    • A. 

      Conduct Kick Off Call

    • B. 

      Welcome Letter

    • C. 

      Prepare for Kick Off Call

    • D. 

      Document Key Initiatives

    • E. 

      All of the above

  • 4. 
    Habit #2 Onboarding: Which is not a desired outcome of the Member Onboarding process?
    • A. 

      Portal webtour discussed/planned

    • B. 

      Value Plan is complete

    • C. 

      2-4 KIs are identified

    • D. 

      Next meeting with member is scheduled

  • 5. 
    Habit # 3 Pre-Call Planning: What are the steps in the 4 step process?
    • A. 

      Define Objective

    • B. 

      Set and Share an Agenda

    • C. 

      Research and Resources

    • D. 

      Plan to bring value

    • E. 

      All of the above

  • 6. 
    Habit #3 Pre-Call Planning: What is NOT an internal resource used for pre-call planning?
    • A. 

      Client Connect, Contact Dashboard

    • B. 

      Admin Lite/Proxy

    • C. 

      Internal relationships (AE/LP/CP)

    • D. 

      Eagle, KI Library

    • E. 

      LinkedIn

  • 7. 
    Habit #4 Proactive Engagement:  What are types of proactive engagement that tie to our priorities?
    • A. 

      Register GBW/Peer Connect

    • B. 

      Schedule regular client meetings

    • C. 

      Align resources proactively

    • D. 

      Contextualize Research

    • E. 

      Drive Inquiry

    • F. 

      All of the above

  • 8. 
    Habit #4 Proactive Engagement: The best practice in developing a proactive email is Why you/Why now/Action.
    • A. 

      True

    • B. 

      False

  • 9. 
    Habit #4 Proactive Engagement: A best practice to manage your proactive engagement is... 
    • A. 

      Schedule time only when a Workgroup Member shows up on the 180/120

    • B. 

      Only engage proactively 30 days prior to a renewal

    • C. 

      Block time on your calendar every month for proactive engagement

    • D. 

      Never, you only are reactive

  • 10. 
    Habit #5 Workgroup Meetings: How many percentage points higher do WG Leaders/members retain?
    • A. 

      25%

    • B. 

      5%

    • C. 

      15%

    • D. 

      1%

  • 11. 
    Habit #5 Workgroup Meetings: What are two of the three “top tips” to accomplish during any WG member call?
    • A. 

      Drive engagement on gartner.com

    • B. 

      Dive very deep into one KI

    • C. 

      Try to upsell to a full membership

    • D. 

      Secure the next meeting

  • 12. 
    Habit #6 Comprehensive Follow Up: What are the components of the 'best' structure for a follow up email?
    • A. 

      Detailed recap of discussion, up to 10 research links, next steps

    • B. 

      Links to research only

    • C. 

      Recap, Expectations, Resources, URLs, Conclusion

    • D. 

      None of the above

  • 13. 
    Habit #6: Comprehensive Follow Up: You should try to complete the follow up email within 24 hours after the call.
    • A. 

      True

    • B. 

      False

  • 14. 
    Habit #6: Comprehensive Follow Up: If you have limited time, what two items should be included in your follow up email?
    • A. 

      As many links to research as possible

    • B. 

      Summary of RICR

    • C. 

      Relevant action items

  • 15. 
    Habit #7 Training and Technology: Building your domain knowledge will increase your credibility with clients.
    • A. 

      True

    • B. 

      False

  • 16. 
    Habit #7 Training and Technology: What are some action items one can take during his/her first 100 days with Gartner?
    • A. 

      Introduce yourself to the LPs and Gartner Analysts in your domain

    • B. 

      Listen to Activity Prep Calls and Webinars

    • C. 

      Set GBW for “Foundational” / “Getting Started” Research on topics aligned to your domain

    • D. 

      All of the above

  • 17. 
    Habit #8 Build Collaborative Relationships: What is NOT a top tip in building a good relationship?
    • A. 

      Professionalism and Communication

    • B. 

      Mutual Respect

    • C. 

      Invite them on your Facebook

    • D. 

      Set role expectations

  • 18. 
    Habit #8 Build Collaborative Relationships: What is NOT a principle of Social Contracting?
    • A. 

      An equal exchange: Ask & Answer

    • B. 

      One way discussions are best

    • C. 

      Focus on the 'how' not the 'what'

    • D. 

      Create permission to revisit the conversation

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