Do You Have What IT Takes To Become A Cop?

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1. In developing the financial base case for outsourcing, in addition to budgeted costs, what other costs should be considered to obtain a true total cost number?

Off-budget costs, such as training

Support services such as management, human resources, etc.

Assumptions such as future volumes, etc.

All the above

About This Quiz

Do You Have What IT Takes To Become A Cop? - Quiz

The COP designation powerfully demonstrates that individuals possess the experience and knowledge required to design, implement and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. Do you have what it takes to join the industry's most elite professionals?

2. What first name or nickname would you like us to use?

You may optionally provide this to label your report, leaderboard, or certificate.

2. In prioritizing outsourcing opportunities, what factors should be considered in the decision?

Size of the opportunity, risk, and the marketplace of suppliers

Potential benefits and the ease of execution

All of the above

None of the above

3. A successful approach to the scoping of an outsourcing activity should include which of the following?

Conduct a series of process modeling workshops.

Use subject-matter experts.

Use consistent terminology and documentation.

All the above.

4. What are the principles for achieving program and project management excellence in an organization?

Create the right environment and culture.

Develop program/project plans.

Ensure an adequate governance and control process, excellent communications and institutionalize the entire program/project management processes.

All of the above.

5. The focus of the bottoms up approach to outsourcing is to:

Identify activities on a continuous basis that contribute to a unique competitive advantage for the organization.

None of the above.

The bottom up approach focuses on basic activities of the business and do not generally contribute to a significant competitive advantage for the organization.

Explanation

The bottom up approach focuses on basic activities of the business and do not generally contribute to a significant competitive advantage for the organization.

6. Which of the following is not part of the standards for "managing the transition to an outsourcing environment?

Develop and oversee the transition plan to the outsourced environment.

Develop and coordinate an end-to-end process for managing the impact of outsourcing on the organization’s personnel.

Direct and motivate project teams at each stage of the outsourcing process.

Direct and motivate project teams at each stage of the outsourcing process: This is standard in, “Creating leading and sustaining high performance project teams.”

Explanation

Direct and motivate project teams at each stage of the outsourcing process: This is standard in, “Creating leading and sustaining high performance project teams.”

7. What are the three stages of change management as they pertain to outsourcing?

Decision Making, Risk Assessment, and Post Implementation

Decision Making, Outsourcing Implementation and Post Implementation

Decision Making, Outsourcing Implementation and Vendor Coordination

None of the above

8. The transition section of the terms section of a contract should cover all of the following except:

Describes the plan and actions for converting the customer’s current operation to the provider’s operation.

Identifies what equipment and facilities are being transferred from customer to provider.

Identifies the people that are being transferred.

Identifies lease transfer charges and whose responsibility they are.

9. According to the OPBOK, which is not part of the "contracting and negotiating for outsourcing" standard?

Define the most appropriate structure for an outsourcing contract.

Ensure that all applicable legal considerations for the home country jurisdiction are reflected in the contract.

Ensure that each section of the contract addresses the critical management and business considerations of the relationship.

Negotiate an outsourcing agreement that takes into consideration the interests of all parties.

Legal considerations must take into account all jurisdictions, not just home country jurisdiction.

Explanation

Legal considerations must take into account all jurisdictions, not just home country jurisdiction.

10. What is the sequence of steps which should be followed in the risk management and mitigation process?

Risk identification, risk quantification and risk mitigation

Risk identification, risk mitigation, risk quantification and risk management plans

Risk identification, risk quantification, risk mitigation and risk management plans

Risk identification, risk mitigation, risk management plans and risk management plans

The sequence of the risk management process is: identification, quantification and mitigation.

Explanation

The sequence of the risk management process is: identification, quantification and mitigation.

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