Developing Respectful Partnerships Through Customer Service (California)

Thank you for starting the Developing Respectful Partnerships through Customer Service quiz. To begin, enter your full name and email address. By clicking start you confirm that you have viewed the entire video. You will have 3 attempts to pass this quiz with a score of... see more80% or higher. If you do not pass, the quiz will be locked. To unlock the quiz, email Center Support at centersupport@usf. Edu and let us know which state you reside in and what quiz you need unlocked. The quiz will be unlocked within 1 business day of the request. Once unlocked, you will be required to re-watch the training video and attempt the quiz again.
Upon successful completion of the following quiz a certificate screen will appear and you will automatically receive a confirmation email with a link to your certificate. Right-click on the image to save or print the certificate. This training is valid for 1.0 Foster Parent Re-licensing hours.
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8. When a listener fully concentrates, understands, responds, and reaffirms what is being said, it is called

Active Listening

Responsive Listening

Empathetic Listening

Controlled Listening

Developing Respectful Partnerships Through Customer Service (California)

1. Which of the following could potentially affect a customer’s perception of his/her interaction with you?

2.

What first name or nickname would you like us to use?

2. The single most valuable measurable when measuring an agency’s overall success is how supported their caregivers feel.

3. Who in child welfare should be implementing a customer service model?

4. Who are the customers in child welfare?

5. What is the most important aspect of providing good customer service?

6. When does customer service begin?

7. Who is the best source of recruitment for new foster parents and caregivers?

8. When a listener fully concentrates, understands, responds, and reaffirms what is being said, it is called

9. What does PRO stand for?

10. Which is not a guiding principle of customer service?