Conflict In The Workplace

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| By Capbrown
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Capbrown
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Conflict In The Workplace - Quiz

This quiz will test your knowledge about different types of conflict in the workplace.


Questions and Answers
  • 1. 

    One manifestation of management conflict might be

    • A.

      Disagreements with customers.

    • B.

      Gossip and backbiting in the workplace.

    • C.

      Being passed over for promotion opportunities.

    Correct Answer
    C. Being passed over for promotion opportunities.
    Explanation
    Management conflict can manifest in various ways, and one such manifestation is being passed over for promotion opportunities. This occurs when an employee is overlooked or not considered for a promotion despite their qualifications and performance. It indicates a conflict between the employee and the management, where there may be disagreements, bias, or favoritism in the decision-making process. This can lead to dissatisfaction, demotivation, and a strained relationship between the employee and management.

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  • 2. 

    Much of the conflict we deal with in the workplace can be reduced or eliminated by applying effective

    • A.

      Arguments.

    • B.

      Petitions to change things.

    • C.

      Resolution strategies.

    Correct Answer
    C. Resolution strategies.
    Explanation
    Effective resolution strategies can help reduce or eliminate conflict in the workplace. These strategies involve finding mutually agreeable solutions, promoting open communication, and addressing underlying issues. By using these strategies, individuals can work towards resolving conflicts in a constructive and collaborative manner, leading to a more harmonious work environment.

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  • 3. 

    The 5 verbal signs of conflict are

    Correct Answer
    Louder tone of voice
    Higher pitch in the voice
    Indistinct speech
    Repetition
    Offensive language
    Explanation
    The answer provided lists the five verbal signs of conflict. These signs include a louder tone of voice, a higher pitch in the voice, indistinct speech, repetition, and the use of offensive language. These signs can indicate that there is a conflict occurring between individuals or groups.

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  • 4. 

    Isolated incidences and ongoing incidences are the two types of

    Correct Answer
    coworker conflicts.
    Explanation
    The correct answer is coworker conflicts. The question states that there are two types of incidences related to coworker conflicts: isolated incidences and ongoing incidences. This suggests that coworker conflicts can occur in two different ways - as isolated incidents or as ongoing issues.

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  • 5. 

    Disinterest in work, lack of respect for managment, and abuse of sick leave are signs of

    • A.

      Coworker conflict.

    • B.

      Smart employees.

    • C.

      Good management.

    Correct Answer
    A. Coworker conflict.
    Explanation
    The given answer, "coworker conflict," is the most suitable explanation for the mentioned signs. Disinterest in work, lack of respect for management, and abuse of sick leave are all indicators of conflicts or issues among coworkers. These signs suggest that there might be tension, disagreements, or negative relationships within the workplace, leading to a lack of motivation, disrespect towards management, and misuse of sick leave. Therefore, coworker conflict is the most reasonable explanation for these behaviors.

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  • 6. 

    Six types of people who cause coworker conflict are angry, resentful workers

    Correct Answer
    bullies
    know it all
    think you know it all
    whiners
    complainers
    Explanation
    The answer provided lists five types of people who can cause coworker conflict: bullies, know-it-alls, those who think they know it all, whiners, and complainers. These individuals may create tension and discord in the workplace due to their behavior and attitude. Bullies intimidate and harass others, while know-it-alls and those who think they know it all may come across as arrogant and dismissive of others' ideas. Whiners and complainers constantly express dissatisfaction and negativity, which can contribute to a toxic work environment.

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  • 7. 

    True or False: Supervisors and managers want employess to follow orders, rules, and procedures.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Supervisors and managers want employees to follow orders, rules, and procedures because it ensures consistency, efficiency, and productivity within the organization. By adhering to established guidelines, employees can work together effectively, minimize errors, and achieve desired outcomes. This also helps in maintaining a structured and organized work environment, enabling supervisors and managers to effectively manage and allocate resources. Additionally, following orders, rules, and procedures promotes accountability and discipline among employees, leading to a more disciplined and successful workforce.

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  • Current Version
  • Apr 07, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 25, 2008
    Quiz Created by
    Capbrown
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