Claims And Return Policy Asia
10 Questions
| Total Attempts: 47
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Questions and Answers
- 1.If a consultant comes in month of June for a product replacement billed in month of May. From the following option which month pricing will be selected?
- A.
July
- B.
April
- C.
May
- D.
June
- 2.If consultant wants to return product under undesirable effect how quantity of must is used by consultant?
- A.
2/4
- B.
¼
- C.
1/3
- D.
Full
- 3.If SPO owner has punched wrong product code on online which option to be selected? From below?
- A.
Wrong product ordered (exchange)
- B.
Dissatisfaction (exchange)
- C.
Online error (return)
- D.
None above..
- 4.While passing a claim which option to be clicked to refer the previous month catalogue price?
- A.
FRP
- B.
Price
- C.
Order
- D.
Product
- 5.Which option to be clicked if consultant received product with contamination?
- A.
Damage package (return)
- B.
Damage product (exchange)
- C.
Expired product (return)
- D.
None above
- 6.Under which option you can see the” Tamper – evident seal or cello wrap is damaged”?
- A.
Damage package (return) & Damage package (exchange)
- B.
Damage product (return) & Damage product (exchange)
- C.
None above
- 7.If consultant receives Mis match product as billed in invoice which option to be selected?
- A.
Wrong product mistype by operator (exchange)
- B.
Mispicking received wrong product (exchange)
- C.
None above
- 8.What is the frequency to register COD / Courier / SPO orders claim?
- A.
1 month from date of invoicing
- B.
30 days from date of invoicing
- C.
24 hours
- 9.From the following options which option to be selected to cancel RTO orders:
- A.
Cancel order
- B.
Not possible to deliver
- 10.Under which option you find the sub types in claims menu?
- A.
Picking error – picked moreover (exchange)
- B.
Parcel not delivered (exchange)
- C.
Expired product (return)
- D.
Online error (exchange)
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