Answer questions regarding: basic billing terms. Different components of the bill. The difference between a first bill and monthly recurring bill. Accessing the customer's Bill History report. Frequency of delinquency payment and adjustments of each bill cycle locating detailed information on a customer's bill. Explaining and locating overages on a customer's bill.
Bill
Contract
Receipt
True
False
Access and taxes
Access and usage
Access and overage
Usage and overage
Charges for equipment purchases
Setup fee
Reconnection fee
Advance billing for the first month
Additional Sprint Charges
Surcharges
Overages
Government Fees & Taxes
True
False
12 to 24 months
6 to 12 months
3 to 12 months
True
False
Details
Charges
Summary
SMS
Internet
Casual Data
Connection card
Domestic Long Distance
Domestic Roaming
Local Direct Connect
True
False
True
False
PYMT
BCK
TNT
TN
Individual state in which the bill is received & reason for payment
Individual state in which the payment is received & reason for payment
Individual state in which the bill is received & reason for payment was returned.
Individual state in which the bill is received & reason for pending payment
True
False
True
False
Access
Recurring charge
Usage
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