Cfs Billing
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It shows the total amount owed by the customer for services and products provided during a bill cycle period.
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Bill
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Contract
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Receipt
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Answer questions regarding: basic billing terms. Different components of the bill. The difference between a first bill and monthly recurring bill. Accessing the customer's Bill History report. Frequency of delinquency payment and adjustments of each bill cycle locating detailed information on a customer's bill. Explaining and locating overages on a customer's bill.
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- 2.
The word "Welcome" will tell you this is a first bill. Normally in a non-firtst bill scenario the message will say "Hello" instead.
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True
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False
Correct Answer
A. True -
- 3.
It is imposed directly on customers, which Sprint collects on the government's behalf.
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Additional Sprint Charges
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Surcharges
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Overages
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Government Fees & Taxes
Correct Answer
A. Government Fees & Taxes -
- 4.
The billing cycle is the time period for which the bill shows charges. Sprint customers receive a bill approximately every end of the month.
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True
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False
Correct Answer
A. False -
- 5.
Overages are found on what section of the bill?
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Details
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Charges
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Summary
Correct Answer
A. Charges -
- 6.
The DCK fee assessed varies based on the following two items:
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Individual state in which the bill is received & reason for payment
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Individual state in which the payment is received & reason for payment
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Individual state in which the bill is received & reason for payment was returned.
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Individual state in which the bill is received & reason for pending payment
Correct Answer
A. Individual state in which the bill is received & reason for payment was returned. -
- 7.
Customers may ask for the address to send their payment to. There is one central location that all customers use to send in a payment.
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True
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False
Correct Answer
A. False -
- 8.
The Bill History Report allows you to view the customer's history of each bill for the last ____ .
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12 to 24 months
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6 to 12 months
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3 to 12 months
Correct Answer
A. 3 to 12 months -
- 9.
It is defined as using a wireless phone within the U.S. while out of the Sprint network.
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Domestic Long Distance
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Domestic Roaming
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Local Direct Connect
Correct Answer
A. Domestic Roaming -
- 10.
A billing statement typically includes two basic charges:
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Access and taxes
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Access and usage
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Access and overage
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Usage and overage
Correct Answer
A. Access and usage -
- 11.
Additional one-time charges may include the following except:
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Charges for equipment purchases
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Setup fee
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Reconnection fee
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Advance billing for the first month
Correct Answer
A. Reconnection fee -
- 12.
When resending bills, less than 12 month-old bills can be sent.
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True
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False
Correct Answer
A. False -
- 13.
Charges resulting from the use of data.
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SMS
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Internet
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Casual Data
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Connection card
Correct Answer
A. Casual Data -
- 14.
All account types can be assessed a late fee. No exception.
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True
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False
Correct Answer
A. False -
- 15.
Credit card chargeback fee is charged on the next bill.
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True
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False
Correct Answer
A. False -
- 16.
Charges for services that are not included in the customer's price plan.
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Access
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Recurring charge
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Usage
Correct Answer
A. Usage -
- 17.
When manually restoring a BAN, what reason code should be used to avoid the $25 fee?
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PYMT
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BCK
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TNT
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TN
Correct Answer
A. TN -
- 18.
A $25 fee is charged for reconnection from any type of suspension.
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True
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False
Correct Answer
A. False -
Quiz Review Timeline (Updated): Jul 30, 2011 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Jul 30, 2011Quiz Edited by
ProProfs Editorial Team -
Jan 19, 2009Quiz Created by
Eydie
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