CFS Billing

1. It shows the total amount owed by the customer for services and products provided during a bill cycle period.

Bill

Contract

Receipt

2. The word "Welcome" will tell you this is a first bill. Normally in a non-firtst bill scenario the message will say "Hello" instead.

True

False

3. It is imposed directly on customers, which Sprint collects on the government's behalf.

Additional Sprint Charges

Surcharges

Overages

Government Fees & Taxes

4. The billing cycle is the time period for which the bill shows charges. Sprint customers receive a bill approximately every end of the month.

True

False

5. Overages are found on what section of the bill?

Details

Charges

Summary

6. The DCK fee assessed varies based on the following two items:

Individual state in which the bill is received & reason for payment

Individual state in which the payment is received & reason for payment

Individual state in which the bill is received & reason for payment was returned.

Individual state in which the bill is received & reason for pending payment

7. Customers may ask for the address to send their payment to. There is one central location that all customers use to send in a payment.

True

False

8. The Bill History Report allows you to view the customer's history of each bill for the last ____ .

12 to 24 months

6 to 12 months

3 to 12 months

9. It is defined as using a wireless phone within the U.S. while out of the Sprint network.

Domestic Long Distance

Domestic Roaming

Local Direct Connect

10. A billing statement typically includes two basic charges:

Access and taxes

Access and usage

Access and overage

Usage and overage

11. Additional one-time charges may include the following except:

Charges for equipment purchases

Setup fee

Reconnection fee

Advance billing for the first month

12. When resending bills, less than 12 month-old bills can be sent.

True

False

13. Charges resulting from the use of data.

SMS

Internet

Casual Data

Connection card

14. All account types can be assessed a late fee. No exception.

True

False

15. Credit card chargeback fee is charged on the next bill.

True

False

16. Charges for services that are not included in the customer's price plan.

Access

Recurring charge

Usage

17. When manually restoring a BAN, what reason code should be used to avoid the $25 fee?

PYMT

BCK

TNT

TN

18. A $25 fee is charged for reconnection from any type of suspension.

True

False

Cfs Billing

1. It shows the total amount owed by the customer for services and products provided during a bill cycle period.

2.

What first name or nickname would you like us to use?

2. The word "Welcome" will tell you this is a first bill. Normally in a non-firtst bill scenario the message will say "Hello" instead.

3. It is imposed directly on customers, which Sprint collects on the government's behalf.

4. The billing cycle is the time period for which the bill shows charges. Sprint customers receive a bill approximately every end of the month.

5. Overages are found on what section of the bill?

6. The DCK fee assessed varies based on the following two items:

7. Customers may ask for the address to send their payment to. There is one central location that all customers use to send in a payment.

8. The Bill History Report allows you to view the customer's history of each bill for the last ____ .

9. It is defined as using a wireless phone within the U.S. while out of the Sprint network.

10. A billing statement typically includes two basic charges:

11. Additional one-time charges may include the following except:

12. When resending bills, less than 12 month-old bills can be sent.

13. Charges resulting from the use of data.

14. All account types can be assessed a late fee. No exception.

15. Credit card chargeback fee is charged on the next bill.

16. Charges for services that are not included in the customer's price plan.

17. When manually restoring a BAN, what reason code should be used to avoid the $25 fee?

18. A $25 fee is charged for reconnection from any type of suspension.