Cfs Billing

18 Questions | Total Attempts: 126

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Cfs Billing

Answer questions regarding: basic billing terms. Different components of the bill. The difference between a first bill and monthly recurring bill. Accessing the customer's Bill History report. Frequency of delinquency payment and adjustments of each bill cycle locating detailed information on a customer's bill. Explaining and locating overages on a customer's bill.


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Questions and Answers
  • 1. 
    It shows the total amount owed by the customer for services and products provided during a bill cycle period.
    • A. 

      Bill

    • B. 

      Contract

    • C. 

      Receipt

  • 2. 
    The billing cycle is the time period for which the bill shows charges. Sprint customers receive a bill approximately every end of the month.
    • A. 

      True

    • B. 

      False

  • 3. 
    A billing statement typically includes two basic charges:
    • A. 

      Access and taxes

    • B. 

      Access and usage

    • C. 

      Access and overage

    • D. 

      Usage and overage

  • 4. 
    Additional one-time charges may include the following except:
    • A. 

      Charges for equipment purchases

    • B. 

      Setup fee

    • C. 

      Reconnection fee

    • D. 

      Advance billing for the first month

  • 5. 
    It is imposed directly on customers, which Sprint collects on the government's behalf.
    • A. 

      Additional Sprint Charges

    • B. 

      Surcharges

    • C. 

      Overages

    • D. 

      Government Fees & Taxes

  • 6. 
    Customers may ask for the address to send their payment to. There is one central location that all customers use to send in a payment.
    • A. 

      True

    • B. 

      False

  • 7. 
    The Bill History Report allows you to view the customer's history of each bill for the last ____ .
    • A. 

      12 to 24 months

    • B. 

      6 to 12 months

    • C. 

      3 to 12 months

  • 8. 
    When resending bills, less than 12 month-old bills can be sent.
    • A. 

      True

    • B. 

      False

  • 9. 
    Overages are found on what section of the bill?
    • A. 

      Details

    • B. 

      Charges

    • C. 

      Summary

  • 10. 
    Charges resulting from the use of data.
    • A. 

      SMS

    • B. 

      Internet

    • C. 

      Casual Data

    • D. 

      Connection card

  • 11. 
    It is defined as using a wireless phone within the U.S. while out of the Sprint network.
    • A. 

      Domestic Long Distance

    • B. 

      Domestic Roaming

    • C. 

      Local Direct Connect

  • 12. 
    All account types can be assessed a late fee. No exception.
    • A. 

      True

    • B. 

      False

  • 13. 
    A  $25 fee is charged for reconnection from any type of suspension.
    • A. 

      True

    • B. 

      False

  • 14. 
    When manually restoring a BAN, what reason code should be used to avoid the $25 fee?
    • A. 

      PYMT

    • B. 

      BCK

    • C. 

      TNT

    • D. 

      TN

  • 15. 
    The DCK fee assessed varies based on the following two items:
    • A. 

      Individual state in which the bill is received & reason for payment

    • B. 

      Individual state in which the payment is received & reason for payment

    • C. 

      Individual state in which the bill is received & reason for payment was returned.

    • D. 

      Individual state in which the bill is received & reason for pending payment

  • 16. 
    Credit card chargeback fee is charged on the next bill.
    • A. 

      True

    • B. 

      False

  • 17. 
    The word "Welcome" will tell you this is a first bill.  Normally in a non-firtst bill scenario the message will say "Hello" instead.
    • A. 

      True

    • B. 

      False

  • 18. 
    Charges for services that are not included in the customer's price plan.
    • A. 

      Access

    • B. 

      Recurring charge

    • C. 

      Usage