Cfs Billing
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Answer questions regarding: basic billing terms. Different components of the bill. The difference between a first bill and monthly recurring bill. Accessing the customer's Bill History report. Frequency of delinquency payment and adjustments of each bill cycle locating detailed information on a customer's bill. Explaining and locating overages on a customer's bill.
- 1.It shows the total amount owed by the customer for services and products provided during a bill cycle period.
- A.
Bill
- B.
Contract
- C.
Receipt
- 2.The billing cycle is the time period for which the bill shows charges. Sprint customers receive a bill approximately every end of the month.
- A.
True
- B.
False
- 3.A billing statement typically includes two basic charges:
- A.
Access and taxes
- B.
Access and usage
- C.
Access and overage
- D.
Usage and overage
- 4.Additional one-time charges may include the following except:
- A.
Charges for equipment purchases
- B.
Setup fee
- C.
Reconnection fee
- D.
Advance billing for the first month
- 5.It is imposed directly on customers, which Sprint collects on the government's behalf.
- A.
Additional Sprint Charges
- B.
Surcharges
- C.
Overages
- D.
Government Fees & Taxes
- 6.Customers may ask for the address to send their payment to. There is one central location that all customers use to send in a payment.
- A.
True
- B.
False
- 7.The Bill History Report allows you to view the customer's history of each bill for the last ____ .
- A.
12 to 24 months
- B.
6 to 12 months
- C.
3 to 12 months
- 8.When resending bills, less than 12 month-old bills can be sent.
- A.
True
- B.
False
- 9.Overages are found on what section of the bill?
- A.
Details
- B.
Charges
- C.
Summary
- 10.Charges resulting from the use of data.
- A.
SMS
- B.
Internet
- C.
Casual Data
- D.
Connection card
- 11.It is defined as using a wireless phone within the U.S. while out of the Sprint network.
- A.
Domestic Long Distance
- B.
Domestic Roaming
- C.
Local Direct Connect
- 12.All account types can be assessed a late fee. No exception.
- A.
True
- B.
False
- 13.A $25 fee is charged for reconnection from any type of suspension.
- A.
True
- B.
False
- 14.When manually restoring a BAN, what reason code should be used to avoid the $25 fee?
- A.
PYMT
- B.
BCK
- C.
TNT
- D.
TN
- 15.The DCK fee assessed varies based on the following two items:
- A.
Individual state in which the bill is received & reason for payment
- B.
Individual state in which the payment is received & reason for payment
- C.
Individual state in which the bill is received & reason for payment was returned.
- D.
Individual state in which the bill is received & reason for pending payment
- 16.Credit card chargeback fee is charged on the next bill.
- A.
True
- B.
False
- 17.The word "Welcome" will tell you this is a first bill. Normally in a non-firtst bill scenario the message will say "Hello" instead.
- A.
True
- B.
False
- 18.Charges for services that are not included in the customer's price plan.
- A.
Access
- B.
Recurring charge
- C.
Usage
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