Active Listening - Part 1 (Oh)

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  • 1/10 Questions

    Which of the following is not a poor listening behavior?

    • The listener is focusing on something else.
    • The listener interrupts frequently.
    • There is no eye contact on behalf of the listener.
    • The listener says, "Tell me more about that."
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  • 2. 

    Questions that are ____________ require a yes or no answer.

    • Open

    • Closed

    • Static

    • Simple

    Correct Answer
    A. Closed
  • 3. 

    Which of the following does NOT describe active listening?

    • You engage the person.

    • Ask questions about what the person is saying.

    • You are constantly moving while listening.

    • Nodding your head in agreement/understanding.

    Correct Answer
    A. You are constantly moving while listening.
  • 4. 

     _____________ types of questions require explanation and get you involved in the conversation.

    • Open

    • Closed

    • Static

    • Simple

    Correct Answer
    A. Open
  • 5. 

    Good listeners will:

    • Pay attention to the person's emotions when they are talking.

    • Have an open body posture when listening.

    • Tell the person they don't have time to listen if they are busy.

    • All choices are correct.

    Correct Answer
    A. All choices are correct.
  • 6. 

    As you _____________________ , the person you are listening to will know if you are hearing them correctly.

    • Ask the person to repeat themselves

    • Periodically summarize

    • Nod or shake your head

    • Cup you ear

    Correct Answer
    A. Periodically summarize
  • 7. 

    When you are interrupting someone when you are listening, you should WAIT – ask your self:

    • Why am I talking?

    • What about it?

    • When are they going to be done?

    • What did they say?

    Correct Answer
    A. Why am I talking?
  • 8. 

    Showing understanding is the same as being sympathetic.

    • Correct

    • Incorrect

    Correct Answer
    A. Incorrect
  • 9. 

    Even if you are trying to listen, your mind may wander because

    • Our minds can process 2-3 times faster than someone can speak.

    • The information you are listening to is not interesting at all.

    • Our minds can't keep up with how quickly someone speaks.

    • You many not agree with what someone is saying.

    Correct Answer
    A. Our minds can process 2-3 times faster than someone can speak.
  • 10. 

    The meaning of a conversation is ________ body language and __________ content.

    • 93%, 7%

    • 7%, 93%

    • 25%, 75%

    • 75%, 25%

    Correct Answer
    A. 93%, 7%

Quiz Review Timeline (Updated): Apr 11, 2018 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Apr 11, 2018
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 24, 2015
    Quiz Created by
    Qpicuyahoga
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