Active Listening - Part 1 (CA)
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Which of the following is not a poor listening behavior?
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The listener is focusing on something else.
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The listener interrupts frequently.
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There is no eye contact on behalf of the listener.
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The listener says, "Tell me more about that."
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- 2.
Which of the following does NOT describe active listening?
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You engage the person.
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Ask questions about what the person is saying.
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You are constantly moving while listening.
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Nodding your head in agreement/understanding.
Correct Answer
A. You are constantly moving while listening. -
- 3.
_____________ types of questions require explanation and get you involved in the conversation.
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Open
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Closed
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Static
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Simple
Correct Answer
A. Open -
- 4.
As you _____________________ , the person you are listening to will know if you are hearing them correctly.
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Ask the person to repeat themselves
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Periodically summarize
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Nod or shake your head
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Cup you ear
Correct Answer
A. Periodically summarize -
- 5.
Questions that are ____________ require a yes or no answer.
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Open
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Closed
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Static
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Simple
Correct Answer
A. Closed -
- 6.
When you are interrupting someone when you are listening, you should WAIT – ask your self:
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Why am I talking?
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What about it?
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When are they going to be done?
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What did they say?
Correct Answer
A. Why am I talking? -
- 7.
Good listeners will:
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Pay attention to the person's emotions when they are talking.
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Have an open body posture when listening.
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Tell the person they don't have time to listen if they are busy.
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All choices are correct.
Correct Answer
A. All choices are correct. -
- 8.
Showing understanding is the same as being sympathetic.
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Correct
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Incorrect
Correct Answer
A. Incorrect -
- 9.
The meaning of a conversation is ________ body language and __________ content.
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93%, 7%
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7%, 93%
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25%, 75%
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75%, 25%
Correct Answer
A. 93%, 7% -
- 10.
Even if you are trying to listen, your mind may wander because
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Our minds can process 2-3 times faster than someone can speak.
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The information you are listening to is not interesting at all.
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Our minds can't keep up with how quickly someone speaks.
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You many not agree with what someone is saying.
Correct Answer
A. Our minds can process 2-3 times faster than someone can speak. -
Quiz Review Timeline (Updated): Sep 11, 2020 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Sep 11, 2020Quiz Edited by
ProProfs Editorial Team -
Feb 24, 2015Quiz Created by
Qpicalifornia
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