A Plus 702 Mock 4

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1. After a PC is shut down it fails to keep the correct time and fails to boot. Which of the following components should you replace?
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2. You are running Windows XP. You have heard about spanned volumes from your trainer and want to try it out in a VPC environment. You recall that you need to use dynamic disks in order to create a spanned volume. What tool can you use to convert a basic disk into a dynamic disk?
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3. You have just removed a paper jam, however, the display on the printer continues to flash to say "Clear Paper Jam". What should you try NEXT?
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4. James is a customer who still uses Windows 2000. This morning he calls you in a panic. He reports that when he turned his computer on this morning it gave a message of "Invalid Boot Disk". It was working fine last night. Which of the following should you ask James to do?
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5. The command "convert D: /fs:ntfs" will carry out which of the following actions?
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6. While using a custom application the program freezes and become unresponsive. You need to close the program. What would you use?
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7. A user is experiencing an issue with his new computer randomly rebooting throughout the day. You suspect the cause is from over-heating. Which of the following should you check for the cause?
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8. You are working on the Support Desk and have been given an old XP SP1 PC. You update the driver for the graphics card on the PC. Upon completion of the update, you find that the monitor screen is distorted. You need to fix this problem with the minimum amount of administrative effort. What should you do?
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9. You are running Windows XP. You get a 16GB USB memory stick as a birthday present. You eagerly plug it in to your PC. The system gives the follow balloon message: "This device can perform faster" What does this tell you about your PC?
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10. What component can BitLocker use to store cryptographic information and which is usually built into a laptop computer?
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11. You need to test whether the RS-232 port on a PC is functioning. What should you use?
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12. You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next logical step to perform?
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13. Which of the following optical media technologies can store the largest amount of data?
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14. You need to boot a PC from a CD to use DaRT (Diagnostics and Recovery Toolset), but the PC always boots from the hard drive. Which of the following will allow the PC to boot from the DaRT CD?
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15. You have identified a PC connected to a domain is seriously infected with a virus. What should you do FIRST?
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16. What is the minimum number of hard drives that you need to implement RAID level 5?
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17. You are running Windows 7 Professional 64-bit. You install Office 2010 64-bit. Where would Office 2010's application files be stored?
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18. You get a frantic call from the Marketing Department who report that they are getting an "Out of Memory" error on their printer when trying to print some material for the latest marketing campaign. Which of the following BEST describes why this error has occurred?
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19. You are working on a Windows 7 workstation. Which of the following is the BEST method to improve search time for all text files?
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20. Which one of the following RAID levels uses disk mirroring?
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21. You install an application and it causes your PC to become unstable. It does not allow you to complete a full uninstall from Add/Remove programs. What tool will allow you to return your system to a stable state with the LEAST amount of administrative effort?
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22. You are running Windows 7. You wish to boot the computer into Safe Mode. You turn the PC on, what key must you press in order to view the Advanced Boot Options menu?
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23. A partition needs to be set as ________ to boot into Windows.
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24. Which component of the Liquid Crystal Display (LCD) provides power to the backlight of the LCD display of a laptop?
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25. You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next logical step to perform?
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26. You want to find what DNS servers Google uses, which of the following tools would you use?
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27. You have arrived at a customer's site. A user is irate that he cannot access network resources. You inspect the back of the user's case and notice that the RJ-45 port is damaged. You need to get the user back on the network while minimising costs and time. What can you do?
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28. You want to see the path taken by a packet from your PC to www.microsoft.com. Which tool should you use?
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29. The users in your company complain that documents printed by the laser printer have been progressively getting lighter. Now all the outputs are blank. Which of the following do you need to replace?
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30. A friend tells you that they just brought a hard drive enclosure and it came with a "Y" shaped USB lead. The USB lead has two ends to connect into a computer then a small one into the hard drive. They are wondering why it has two connectors when it runs fine on one. What is your reply?
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31. What utility would you use to disable the automatic start-up of a program when you log in to Windows?
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32. Which of the following tools can be used to test a power supply? (Select TWO)
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33. Which command compares two files or sets of files and displays the differences between them?
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34. You are the Enterprise Desktop Support Technician for the Nexus Corporation. You have configured several group policy settings on a Windows XP Professional machine and now you want the changes to apply immediately. Which of the following commands should you use?
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35. Users complain that a laser printer with multiple trays kept getting paper jams. To resolve the problem, a technician installed a maintenance kit in the laser printer. What should the technician do next?
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36. What is the minimum number of hard drives that you need to implement RAID level 0?
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37. A user reports that they have paper jams far too often on their laser printer, but each time they check there is no jam and there is paper in the tray. Which of the following could be the cause?
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38. You want to change the date and time format on a computer. Which of the following do you use?
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39. You have purchased a laptop with internal wireless capability; however, the laptop fails to connect to any wireless network at your office. What is the first thing that you should you check?
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40. Problems with which of the following would be the MOST likely cause for a laser printer leaving print that smudges easily on the printed pages?  
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41. Which of the following is used to execute commands on a remote host?
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42. When using CHKDSK, which of the following parameters locates bad sectors and recovers readable information?
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43. The ________ command can be used to map a network drive to a share.
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44. A brand new network printer was connected to your network 8 days ago. Mandy calls you to report that the network printer is no longer printing. Upon questioning Mandy you find out that the printer worked fine yesterday and other people in the office are having trouble printing. You check the print queue and see several jobs waiting. You clear the print queue and are able to print a test page from the printer; however, Mandy is still unable to print. What should you check NEXT?
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45. To enhance security on a Windows Vista machine, the default Guest group should be:
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46. You are running a Windows 7 VPC. A colleague has given you a virtual hard drive (VHD) which was previously used in his VPC as a simple volume. You attach the VHD to your VPC and it does not appear in Windows Explorer. You open the Disk Management console and see the hard drive identified as "Foreign". You need to obtain vital data from the drive. What must you do in order to make the drive useable?
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47. You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 169.254.2.35 Subnet mark: 255.255.0.0 DHCP Enabled: Yes What is MOST likely to be the problem?
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48. At the command line what command would you use to create a directory?
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49. Which command displays TCP/IP connections and listening ports?
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50. A user calls you to tell you that his InkJet printer is printing garbled text. What would MOST likely fix the problem?
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51. While you are at work, you try to retrieve documents from your home computer. You try to connect to your home PC with the modem's IP address, but all you see is the modem's web interface. Which of the following do you need to make sure is configured on the modem?
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52. A junior technician is working on your system to log calls. He tells you that he has learnt that the EFS feature allows you to encrypt files and folders. He wants to know how you can identify whether a file or folder is encrypted. What do you tell him?
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53. You have a company policy that only company approved USB sticks can be inserted into the company's PCs. You issue a company approved USB stick to Hannah in the Finance Department. Hannah reports that her computer is displaying a message of "This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port". She complains that it takes a long time to copy data to the USB stick. You find this strange as the make and model of Hannah's computer is the same as yours. You connect the USB stick to your computer and find that it works perfectly without displaying any messages. You conclude that USB 2.0 devices are running at USB 1.1 speed on Hannah's computer. Which of the following will MOST likely provide USB 2.0 functionality on Hannah's computer?
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54. To prevent a computer & components from being damaged by electrostatic discharge while you are working on it, what should you use? (Select THREE.)
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55. How can you enable offline files in Windows XP?
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56. Which of the following technologies should NOT be used for VoIP?
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57. What is used to connect and translate private addresses to a public network such as the Internet?
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58. You need to create a Mount Point on your PC. Which of the following tools should you use?
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59. Which of the following can be used to create a secure connection to a remote host to perform remote administration?
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60. Which of the following files can you NOT defragment?
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61. In which Windows 7 directory would the SAM file be found?
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62. Candy is complaining that she can't print this afternoon. She claims that she was able to print in the morning. All other users can print normally. Which of the following should you check FIRST?
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63. In which of the following locations is the fonts folder stored in Windows 7?
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64. John is running Windows XP 32-Bit on a PC which has an Intel Pentium 4 Processor. He wants to install Windows 7 Professional 64-bit. He approaches you for advice. What do you tell him?
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65. You are installing a wireless access point in your company. Which of the following should you do FIRST?
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66. What is minimum amount of free disk space is required to complete a defragmentation?
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67. You are troubleshooting a system and have determined that the computer's hard drive needs to be reimaged; however, the customer wants to retain all their data. Which of the following would take the LEAST amount of time to implement?
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68. You need to use the ATTRIB command to set the read-only property on a file called data.txt. Which of the following would provide the correct syntax?
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69. You are the Desktop Administrator of a small Windows 7 HomeGroup. Your PC runs Windows 7 Ultimate. Where can you find the administrator's profile on your PC?
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70. Which of the following is a valid IP address for use on the Internet?
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71. Which of the following should a field engineer do before attempting to open a laptop for repair or upgrades?
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72. A technician installs Service Pack 2 on a Windows XP computer. He then starts a network service but discovers that the service cannot communicate with the server. What should the technician do?
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73. You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 192.168.2.35 Subnet mark: 255.255.255.0 Default gateway: 192.168.3.1 DNS Server: 192.168.32.1 DHCP Enabled: NO What is MOST likely to be the problem?
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74. When you install an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary chain already configured as master, which of the following would be the BEST configuration for the CD-ROM drive?
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75. What is BEST practice when removing a virus?
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76. When the toner runs out on a laser printer you replace it with a brand new item. However a test page is blank. What is the most likely cause?
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77. Your supervisor is telling you that you need to carry out preventative maintenance on his PC which runs Windows 7. Which preventative maintenance is already done automatically by Windows 7?
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78. What statement correctly characterises the properties of NTFS permissions and share permissions?
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79. You have deployed Windows 7 Enterprise for the Sales Manager in your company. You now wish to encrypt the hard drive using BitLocker. Which of the following do you need to do? (Select TWO)
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80. You install a second hard drive into a customer's system and find that it no longer loads the Operating System on the first hard drive. Which of the following will restore the system's previous working state?
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81. Which of the following commands can you use to display NetBIOS over TCP/IP information?
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82. Which of the following may cause a touchpad on a laptop to fail? (Select TWO).
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83. When you are logged on to the Recovery Console, which of the following commands can you use to write new Windows boot sector code on a boot partition to fix a "Missing NTLDR" error?
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84. Which of the following protocols allows a user to store email on the server but synchronize it to a mail application?
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85. You arrive on-site for a customer who has reported a dead machine. From the site's notes you find out that a colleague has carried out a RAM upgrade on the problem PC. You identify the problem PC and verify that the machine does not switch on. You open the PC case and note that the PC has a single brand new RDRAM RIMM stick. What can you do to solve the issue without incurring significant costs?
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86. Where is the System32 folder located on a Windows 7 64-bit PC?
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87. To use the System File Checker tool, you need to type the ____ command in the Run dialog box.
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88. You are the Desktop Administrator of a small Windows XP workgroup. Where are the user's files located in Windows XP?
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89. You want to find out what Hotfixes are installed on a Windows XP computer using the command line interface. What command should you use?
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90. What IEEE standard is used for parallel ports?
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91. You have an email application and you have problems receiving email. Which of the following could be the problem? (Choose two)
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92. In Windows XP, where do you configure the virtual memory settings?
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93. You are setting up a SOHO network and have configured the wireless network adapter on the laptop with WPA2. When you are configuring the WAP (Wireless Access Point), you find that WPA2 is not listed as an option. You want to ensure that the network is using the most secure encryption protocol. What should you do NEXT?
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94. In Windows Vista, which of the following methods can be used to disable UAC? (Select TWO)
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95. Which of the following ports are primarily used by FTP?
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96. A colleague asks about the benefits of using a SSD SATA drive instead of conventional SATA drive. Which of the following would you tell them (Select ALL that apply)
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97. Which of the following files have replaced NTLDR in the Windows Vista and Windows 7 startup process?
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98. Which of the following are administrative shares? (Select ALL that apply)
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99. Which of the following may cause a paper jam to occur or to be reported in a laser printer? (Select ALL that apply)
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100. Which of the following commands checks that TCP/IP is installed and working correctly on a computer? (Select TWO)
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After a PC is shut down it fails to keep the correct time and fails to...
You are running Windows XP. You have heard about spanned volumes from...
You have just removed a paper jam, however, the display on the printer...
James is a customer who still uses Windows 2000. This morning he calls...
The command "convert D: /fs:ntfs" will carry out which of the...
While using a custom application the program freezes and become...
A user is experiencing an issue with his new computer randomly...
You are working on the Support Desk and have been given an old XP SP1...
You are running Windows XP. You get a 16GB USB memory stick as a...
What component can BitLocker use to store cryptographic information...
You need to test whether the RS-232 port on a PC is functioning. What...
You have used a maintenance kit on a laser printer and replaced all...
Which of the following optical media technologies can store the...
You need to boot a PC from a CD to use DaRT (Diagnostics and Recovery...
You have identified a PC connected to a domain is seriously infected...
What is the minimum number of hard drives that you need to implement...
You are running Windows 7 Professional 64-bit. You install Office 2010...
You get a frantic call from the Marketing Department who report that...
You are working on a Windows 7 workstation. Which of the following is...
Which one of the following RAID levels uses disk mirroring?
You install an application and it causes your PC to become unstable....
You are running Windows 7. You wish to boot the computer into Safe...
A partition needs to be set as ________ to boot into Windows.
Which component of the Liquid Crystal Display (LCD) provides power to...
You have used a maintenance kit on a laser printer and replaced all...
You want to find what DNS servers Google uses, which of the following...
You have arrived at a customer's site. A user is irate that he cannot...
You want to see the path taken by a packet from your PC to...
The users in your company complain that documents printed by the laser...
A friend tells you that they just brought a hard drive enclosure and...
What utility would you use to disable the automatic start-up of a...
Which of the following tools can be used to test a power supply?...
Which command compares two files or sets of files and displays the...
You are the Enterprise Desktop Support Technician for the Nexus...
Users complain that a laser printer with multiple trays kept getting...
What is the minimum number of hard drives that you need to implement...
A user reports that they have paper jams far too often on their laser...
You want to change the date and time format on a computer. Which of...
You have purchased a laptop with internal wireless capability;...
Problems with which of the following would be the MOST likely cause...
Which of the following is used to execute commands on a remote host?
When using CHKDSK, which of the following parameters locates bad...
The ________ command can be used to map a network drive to a share.
A brand new network printer was connected to your network 8 days ago....
To enhance security on a Windows Vista machine, the default Guest...
You are running a Windows 7 VPC. A colleague has given you a virtual...
You are trying to get onto the Internet, but for some reason you are...
At the command line what command would you use to create a directory?
Which command displays TCP/IP connections and listening ports?
A user calls you to tell you that his InkJet printer is printing...
While you are at work, you try to retrieve documents from your home...
A junior technician is working on your system to log calls. He tells...
You have a company policy that only company approved USB sticks can be...
To prevent a computer & components from being damaged by...
How can you enable offline files in Windows XP?
Which of the following technologies should NOT be used for VoIP?
What is used to connect and translate private addresses to a public...
You need to create a Mount Point on your PC. Which of the following...
Which of the following can be used to create a secure connection to a...
Which of the following files can you NOT defragment?
In which Windows 7 directory would the SAM file be found?
Candy is complaining that she can't print this afternoon. She claims...
In which of the following locations is the fonts folder stored in...
John is running Windows XP 32-Bit on a PC which has an Intel Pentium 4...
You are installing a wireless access point in your company. Which of...
What is minimum amount of free disk space is required to complete a...
You are troubleshooting a system and have determined that the...
You need to use the ATTRIB command to set the read-only property on a...
You are the Desktop Administrator of a small Windows 7 HomeGroup. Your...
Which of the following is a valid IP address for use on the Internet?
Which of the following should a field engineer do before attempting to...
A technician installs Service Pack 2 on a Windows XP computer. He then...
You are trying to get onto the Internet, but for some reason you are...
When you install an IDE CD-ROM drive on a computer with a single IDE...
What is BEST practice when removing a virus?
When the toner runs out on a laser printer you replace it with a brand...
Your supervisor is telling you that you need to carry out preventative...
What statement correctly characterises the properties of NTFS...
You have deployed Windows 7 Enterprise for the Sales Manager in your...
You install a second hard drive into a customer's system and find...
Which of the following commands can you use to display NetBIOS over...
Which of the following may cause a touchpad on a laptop to fail?...
When you are logged on to the Recovery Console, which of the following...
Which of the following protocols allows a user to store email on the...
You arrive on-site for a customer who has reported a dead machine....
Where is the System32 folder located on a Windows 7 64-bit PC?
To use the System File Checker tool, you need to type the ____ command...
You are the Desktop Administrator of a small Windows XP workgroup....
You want to find out what Hotfixes are installed on a Windows XP...
What IEEE standard is used for parallel ports?
You have an email application and you have problems receiving email....
In Windows XP, where do you configure the virtual memory settings?
You are setting up a SOHO network and have configured the wireless...
In Windows Vista, which of the following methods can be used to...
Which of the following ports are primarily used by FTP?
A colleague asks about the benefits of using a SSD SATA drive instead...
Which of the following files have replaced NTLDR in the Windows Vista...
Which of the following are administrative shares? (Select ALL that...
Which of the following may cause a paper jam to occur or to be...
Which of the following commands checks that TCP/IP is installed and...
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