A Plus 702 Mock 4

100 Questions | Attempts: 57
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  • 1/100 Questions

    After a PC is shut down it fails to keep the correct time and fails to boot. Which of the following components should you replace?

    • L2 cache
    • Heat sink & Fan
    • Processor
    • CMOS battery
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  • 2. 

    You are running Windows XP. You have heard about spanned volumes from your trainer and want to try it out in a VPC environment. You recall that you need to use dynamic disks in order to create a spanned volume. What tool can you use to convert a basic disk into a dynamic disk?

    • DISKMGMT.MSC

    • DEVGMT.MSC

    • EVENTVWR.MSC

    • REGEDIT.EXE

    Correct Answer
    A. DISKMGMT.MSC
  • 3. 

    You have just removed a paper jam, however, the display on the printer continues to flash to say "Clear Paper Jam". What should you try NEXT?

    • Update the firmware

    • Set a static IP address

    • Print a test page

    • Power cycle the printer

    Correct Answer
    A. Power cycle the printer
  • 4. 

    James is a customer who still uses Windows 2000. This morning he calls you in a panic. He reports that when he turned his computer on this morning it gave a message of "Invalid Boot Disk". It was working fine last night. Which of the following should you ask James to do?

    • Check if he has a left a non-bootable floppy disk in the floppy disk drive

    • Upgrade to Windows 7

    • Get ready to reinstall Windows 2000

    • Upgrade to Windows XP

    Correct Answer
    A. Check if he has a left a non-bootable floppy disk in the floppy disk drive
  • 5. 

    The command “convert D: /fs:ntfs” will carry out which of the following actions?

    • Defragments the volume

    • Backs up the volume

    • Runs check disk on the volume

    • Converts the volume from FAT to NTFS

    Correct Answer
    A. Converts the volume from FAT to NTFS
  • 6. 

    While using a custom application the program freezes and become unresponsive. You need to close the program. What would you use?

    • Task Manager

    • MSCONFIG

    • MSINFO32

    • DXDIAG

    Correct Answer
    A. Task Manager
  • 7. 

    A user is experiencing an issue with his new computer randomly rebooting throughout the day. You suspect the cause is from over-heating. Which of the following should you check for the cause?

    • Whether the video card is firmly in place.

    • Whether the RAM chips are firmly in place.

    • Whether the heat sink is firmly attached to the processor.

    • Whether the hard drive is attached to the power supply.

    Correct Answer
    A. Whether the heat sink is firmly attached to the processor.
  • 8. 

    You are working on the Support Desk and have been given an old XP SP1 PC. You update the driver for the graphics card on the PC. Upon completion of the update, you find that the monitor screen is distorted. You need to fix this problem with the minimum amount of administrative effort. What should you do?

    • Install Service Pack 3

    • Uninstall the driver using Add Remove Programs

    • Go to the graphics card’s manufacturer’s website and download the previous driver

    • Roll Back driver

    Correct Answer
    A. Roll Back driver
  • 9. 

    You are running Windows XP. You get a 16GB USB memory stick as a birthday present. You eagerly plug it in to your PC. The system gives the follow balloon message: “This device can perform faster” What does this tell you about your PC?

    • You need to buy more RAM

    • You have USB 1.1 ports

    • You need to upgrade your processor

    • You need more hard disk space

    Correct Answer
    A. You have USB 1.1 ports
  • 10. 

    What component can BitLocker use to store cryptographic information and which is usually built into a laptop computer?

    • IPhone

    • FOB

    • BL Key holder

    • TPM

    Correct Answer
    A. TPM
  • 11. 

    You need to test whether the RS-232 port on a PC is functioning. What should you use?

    • Loopback plug

    • Multimeter

    • Crimper

    • PING

    Correct Answer
    A. Loopback plug
  • 12. 

    You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next logical step to perform?

    • Clear the maintenance count.

    • Configure the printer’s IP address.

    • Replace the printer’s cable.

    • Adjust the HVPS for -600V.

    Correct Answer
    A. Clear the maintenance count.
  • 13. 

    Which of the following optical media technologies can store the largest amount of data?

    • Blu-Ray

    • DVD

    • CD

    • CD-RW

    Correct Answer
    A. Blu-Ray
  • 14. 

    You need to boot a PC from a CD to use DaRT (Diagnostics and Recovery Toolset), but the PC always boots from the hard drive. Which of the following will allow the PC to boot from the DaRT CD?

    • Unplug the SATA cable from the hard drive.

    • Unplug the molex connector from the hard drive.

    • Reformat the hard drive.

    • Change the boot order in the BIOS.

    Correct Answer
    A. Change the boot order in the BIOS.
  • 15. 

    You have identified a PC connected to a domain is seriously infected with a virus. What should you do FIRST?

    • Disconnect the PC from the network

    • Install Antivirus software from a network share

    • Install the latest Windows Updates

    • Install Windows Defender

    Correct Answer
    A. Disconnect the PC from the network
  • 16. 

    What is the minimum number of hard drives that you need to implement RAID level 5?

    • 1

    • 2

    • 3

    • 4

    Correct Answer
    A. 3
  • 17. 

    You are running Windows 7 Professional 64-bit. You install Office 2010 64-bit. Where would Office 2010's application files be stored?

    • C:\Program Files (x86)\Microsoft Office\Office14

    • C:\Program Files (x64)\Microsoft Office\Office14

    • C:\Program Files\Microsoft Office\Office14

    • C:\Program Files 64-bit\Microsoft Office\Office14

    Correct Answer
    A. C:\Program Files\Microsoft Office\Office14
  • 18. 

    You get a frantic call from the Marketing Department who report that they are getting an "Out of Memory" error on their printer when trying to print some material for the latest marketing campaign. Which of the following BEST describes why this error has occurred?

    • The print spooler has stalled.

    • The firmware needs to be updated

    • The fuser assembly is faulty

    • The marketing material print job is very large

    Correct Answer
    A. The marketing material print job is very large
  • 19. 

    You are working on a Windows 7 workstation. Which of the following is the BEST method to improve search time for all text files?

    • Sidebar

    • Regedit

    • BitLocker

    • Indexing

    Correct Answer
    A. Indexing
  • 20. 

    Which one of the following RAID levels uses disk mirroring?

    • RAID-0

    • RAID-1

    • RAID-3

    • RAID-5

    Correct Answer
    A. RAID-1
  • 21. 

    You install an application and it causes your PC to become unstable. It does not allow you to complete a full uninstall from Add/Remove programs. What tool will allow you to return your system to a stable state with the LEAST amount of administrative effort?

    • Open REGEDIT and find registry keys associated with the application and delete them

    • Use MSCONFIG and use a selective start-up

    • Use System Restore to revert to a point in time before the application was installed

    • Boot into Recovery Console and use the FIXMBR command

    Correct Answer
    A. Use System Restore to revert to a point in time before the application was installed
  • 22. 

    You are running Windows 7. You wish to boot the computer into Safe Mode. You turn the PC on, what key must you press in order to view the Advanced Boot Options menu?

    • F6

    • F8

    • F4

    • F2

    Correct Answer
    A. F8
  • 23. 

    A partition needs to be set as ________ to boot into Windows.

    • Alive

    • Foreign

    • Passive

    • Active

    Correct Answer
    A. Active
  • 24. 

    Which component of the Liquid Crystal Display (LCD) provides power to the backlight of the LCD display of a laptop?

    • Diffuser

    • Inverter

    • Electron gun

    • Deflection yoke

    Correct Answer
    A. Inverter
  • 25. 

    You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next logical step to perform?

    • Clear the page count.

    • Configure the printer’s IP address.

    • Replace the printer’s cable.

    • Adjust the HVPS for -600V.

    Correct Answer
    A. Clear the page count.
  • 26. 

    You want to find what DNS servers Google uses, which of the following tools would you use?

    • IPCONFIG

    • NSLOOKUP

    • NBTSTAT

    • DEFRAG

    Correct Answer
    A. NSLOOKUP
  • 27. 

    You have arrived at a customer’s site. A user is irate that he cannot access network resources. You inspect the back of the user’s case and notice that the RJ-45 port is damaged. You need to get the user back on the network while minimising costs and time. What can you do?

    • Replace the motherboard

    • Replace the Network card

    • Buy a new PC for the user

    • Use a USB cable

    Correct Answer
    A. Replace the Network card
  • 28. 

    You want to see the path taken by a packet from your PC to www.microsoft.com. Which tool should you use?

    • IPCONFIG

    • TRACERT

    • PING

    • NET USE

    Correct Answer
    A. TRACERT
  • 29. 

    The users in your company complain that documents printed by the laser printer have been progressively getting lighter. Now all the outputs are blank. Which of the following do you need to replace?

    • Ribbon

    • Toner

    • Ink Cartridge

    • Drum

    Correct Answer
    A. Toner
  • 30. 

    A friend tells you that they just brought a hard drive enclosure and it came with a “Y” shaped USB lead. The USB lead has two ends to connect into a computer then a small one into the hard drive. They are wondering why it has two connectors when it runs fine on one. What is your reply?

    • The second USB connector is to provide extra power if needed.

    • The second USB connector allows for two devices on one cable.

    • The second USB allows for sharing between two PCs.

    • The second USB connector is for connection to a UPS.

    Correct Answer
    A. The second USB connector is to provide extra power if needed.
  • 31. 

    What utility would you use to disable the automatic start-up of a program when you log in to Windows?

    • MSINFO32

    • DXDIAG

    • MSCONFIG

    • REGEDIT

    Correct Answer
    A. MSCONFIG
  • 32. 

    Which of the following tools can be used to test a power supply? (Select TWO)

    • A Multimeter

    • A Wire Crimper

    • An Optical Tester

    • Time-Domain Reflectometer

    • Power Supply Tester

    Correct Answer(s)
    A. A Multimeter
    A. Power Supply Tester
  • 33. 

    Which command compares two files or sets of files and displays the differences between them?

    • MD

    • RD

    • CD

    • FC

    Correct Answer
    A. FC
  • 34. 

    You are the Enterprise Desktop Support Technician for the Nexus Corporation. You have configured several group policy settings on a Windows XP Professional machine and now you want the changes to apply immediately. Which of the following commands should you use?

    • Rsop.msc

    • Nbtstat –r

    • Gpupdate /force

    • Gpedit.msc

    Correct Answer
    A. Gpupdate /force
  • 35. 

    Users complain that a laser printer with multiple trays kept getting paper jams. To resolve the problem, a technician installed a maintenance kit in the laser printer. What should the technician do next?

    • Print a test page from each paper tray to ensure that the problem has been resolved.

    • Print a calibration page from each user's computer.

    • Check that all the paper trays are full.

    • Restart the printer.

    Correct Answer
    A. Print a test page from each paper tray to ensure that the problem has been resolved.
  • 36. 

    What is the minimum number of hard drives that you need to implement RAID level 0?

    • 1

    • 2

    • 3

    • 4

    Correct Answer
    A. 2
  • 37. 

    A user reports that they have paper jams far too often on their laser printer, but each time they check there is no jam and there is paper in the tray. Which of the following could be the cause?

    • Faulty Static Eliminator Strip

    • A paper sensor is stuck

    • Faulty fuser assembly

    • Incorrect Platen position

    Correct Answer
    A. A paper sensor is stuck
  • 38. 

    You want to change the date and time format on a computer. Which of the following do you use?

    • Regional and Language Options

    • System Properties > Advanced Tab

    • Task Scheduler

    • Taskbar and Start menu Properties

    Correct Answer
    A. Regional and Language Options
  • 39. 

    You have purchased a laptop with internal wireless capability; however, the laptop fails to connect to any wireless network at your office. What is the first thing that you should you check?

    • That the latest Service Pack is installed.

    • The switch that activates the wireless antenna.

    • That the wireless access point is active.

    • That the laptop is equipped wit ha built-in modem.

    Correct Answer
    A. The switch that activates the wireless antenna.
  • 40. 

    Problems with which of the following would be the MOST likely cause for a laser printer leaving print that smudges easily on the printed pages?  

    • Pickup rollers

    • Fuser

    • Paper quality

    • Toner cartridge

    Correct Answer
    A. Fuser
  • 41. 

    Which of the following is used to execute commands on a remote host?

    • NET USE

    • TELNET

    • PING

    • SMTP

    Correct Answer
    A. TELNET
  • 42. 

    When using CHKDSK, which of the following parameters locates bad sectors and recovers readable information?

    • /i

    • /x

    • /c

    • /r

    Correct Answer
    A. /r
  • 43. 

    The ________ command can be used to map a network drive to a share.

    • Ipconfig /displaydns

    • Net Use

    • Net Start

    • Services.msc

    Correct Answer
    A. Net Use
  • 44. 

    A brand new network printer was connected to your network 8 days ago. Mandy calls you to report that the network printer is no longer printing. Upon questioning Mandy you find out that the printer worked fine yesterday and other people in the office are having trouble printing. You check the print queue and see several jobs waiting. You clear the print queue and are able to print a test page from the printer; however, Mandy is still unable to print. What should you check NEXT?

    • Confirm that the printer has the correct static IP address

    • Confirm that the right Toner is being used

    • Confirm that the right memory is being used

    • Confirm that the firmware is up to date

    Correct Answer
    A. Confirm that the printer has the correct static IP address
  • 45. 

    To enhance security on a Windows Vista machine, the default Guest group should be:

    • Used by all guests on the network

    • Used as a template to create user accounts

    • Deleted as soon as possible

    • Kept as disabled

    Correct Answer
    A. Kept as disabled
  • 46. 

    You are running a Windows 7 VPC. A colleague has given you a virtual hard drive (VHD) which was previously used in his VPC as a simple volume. You attach the VHD to your VPC and it does not appear in Windows Explorer. You open the Disk Management console and see the hard drive identified as “Foreign”. You need to obtain vital data from the drive. What must you do in order to make the drive useable?

    • You cannot import a dynamic disk from one VPC to another

    • Right click on the disk and select import

    • Format the disk

    • Convert the dynamic disk to a basic disk

    Correct Answer
    A. Right click on the disk and select import
  • 47. 

    You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 169.254.2.35 Subnet mark: 255.255.0.0 DHCP Enabled: Yes What is MOST likely to be the problem?

    • You have failed to obtain an IP address from the DHCP server

    • The DNS server has gone down

    • You forgot to set a default gateway

    • You need to set WINS server address

    Correct Answer
    A. You have failed to obtain an IP address from the DHCP server
  • 48. 

    At the command line what command would you use to create a directory?

    • RD

    • CD

    • FC

    • MD

    Correct Answer
    A. MD
  • 49. 

    Which command displays TCP/IP connections and listening ports?

    • NETSTAT -a

    • NBTSTAT -a

    • NET USE

    • TRACERT

    Correct Answer
    A. NETSTAT -a

Quiz Review Timeline (Updated): Mar 22, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • May 02, 2013
    Quiz Created by
    Philanderson888
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