A Plus 702 Mock 4

1. While using a custom application the program freezes and become unresponsive. You need to close the program. What would you use?

Task Manager

MSCONFIG

MSINFO32

DXDIAG

2. The command "convert D: /fs:ntfs" will carry out which of the following actions?

Defragments the volume

Backs up the volume

Runs check disk on the volume

Converts the volume from FAT to NTFS

3. James is a customer who still uses Windows 2000. This morning he calls you in a panic. He reports that when he turned his computer on this morning it gave a message of "Invalid Boot Disk". It was working fine last night. Which of the following should you ask James to do?

Check if he has a left a non-bootable floppy disk in the floppy disk drive

Upgrade to Windows 7

Get ready to reinstall Windows 2000

Upgrade to Windows XP

4. After a PC is shut down it fails to keep the correct time and fails to boot. Which of the following components should you replace?

L2 cache

Heat sink & Fan

Processor

CMOS battery

5. You are running Windows XP. You have heard about spanned volumes from your trainer and want to try it out in a VPC environment. You recall that you need to use dynamic disks in order to create a spanned volume. What tool can you use to convert a basic disk into a dynamic disk?

DISKMGMT.MSC

DEVGMT.MSC

EVENTVWR.MSC

REGEDIT.EXE

6. You have just removed a paper jam, however, the display on the printer continues to flash to say "Clear Paper Jam". What should you try NEXT?

Update the firmware

Set a static IP address

Print a test page

Power cycle the printer

7. A user is experiencing an issue with his new computer randomly rebooting throughout the day. You suspect the cause is from over-heating. Which of the following should you check for the cause?

Whether the video card is firmly in place.

Whether the RAM chips are firmly in place.

Whether the heat sink is firmly attached to the processor.

Whether the hard drive is attached to the power supply.

8. What component can BitLocker use to store cryptographic information and which is usually built into a laptop computer?

IPhone

FOB

BL Key holder

TPM

9. You need to test whether the RS-232 port on a PC is functioning. What should you use?

Loopback plug

Multimeter

Crimper

PING

10. You have identified a PC connected to a domain is seriously infected with a virus. What should you do FIRST?

Disconnect the PC from the network

Install Antivirus software from a network share

Install the latest Windows Updates

Install Windows Defender

11. You are running Windows XP. You get a 16GB USB memory stick as a birthday present. You eagerly plug it in to your PC. The system gives the follow balloon message: "This device can perform faster" What does this tell you about your PC?

You need to buy more RAM

You have USB 1.1 ports

You need to upgrade your processor

You need more hard disk space

12. You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next logical step to perform?

Clear the maintenance count.

Configure the printer’s IP address.

Replace the printer’s cable.

Adjust the HVPS for -600V.

13. You need to boot a PC from a CD to use DaRT (Diagnostics and Recovery Toolset), but the PC always boots from the hard drive. Which of the following will allow the PC to boot from the DaRT CD?

Unplug the SATA cable from the hard drive.

Unplug the molex connector from the hard drive.

Reformat the hard drive.

Change the boot order in the BIOS.

14. You are working on the Support Desk and have been given an old XP SP1 PC. You update the driver for the graphics card on the PC. Upon completion of the update, you find that the monitor screen is distorted. You need to fix this problem with the minimum amount of administrative effort. What should you do?

Install Service Pack 3

Uninstall the driver using Add Remove Programs

Go to the graphics card’s manufacturer’s website and download the previous driver

Roll Back driver

15. Which of the following optical media technologies can store the largest amount of data?

Blu-Ray

DVD

CD

CD-RW

16. You are working on a Windows 7 workstation. Which of the following is the BEST method to improve search time for all text files?

Sidebar

Regedit

BitLocker

Indexing

17. You get a frantic call from the Marketing Department who report that they are getting an "Out of Memory" error on their printer when trying to print some material for the latest marketing campaign. Which of the following BEST describes why this error has occurred?

The print spooler has stalled.

The firmware needs to be updated

The fuser assembly is faulty

The marketing material print job is very large

18. A partition needs to be set as ________ to boot into Windows.

Alive

Foreign

Passive

Active

19. You are running Windows 7. You wish to boot the computer into Safe Mode. You turn the PC on, what key must you press in order to view the Advanced Boot Options menu?

F6

F8

F4

F2

20. You are running Windows 7 Professional 64-bit. You install Office 2010 64-bit. Where would Office 2010's application files be stored?

C:\Program Files (x86)\Microsoft Office\Office14

C:\Program Files (x64)\Microsoft Office\Office14

C:\Program Files\Microsoft Office\Office14

C:\Program Files 64-bit\Microsoft Office\Office14

21. Which component of the Liquid Crystal Display (LCD) provides power to the backlight of the LCD display of a laptop?

Diffuser

Inverter

Electron gun

Deflection yoke

22. You install an application and it causes your PC to become unstable. It does not allow you to complete a full uninstall from Add/Remove programs. What tool will allow you to return your system to a stable state with the LEAST amount of administrative effort?

Open REGEDIT and find registry keys associated with the application and delete them

Use MSCONFIG and use a selective start-up

Use System Restore to revert to a point in time before the application was installed

Boot into Recovery Console and use the FIXMBR command

23. Which one of the following RAID levels uses disk mirroring?

RAID-0

RAID-1

RAID-3

RAID-5

24. You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next logical step to perform?

Clear the page count.

Configure the printer’s IP address.

Replace the printer’s cable.

Adjust the HVPS for -600V.

25. What is the minimum number of hard drives that you need to implement RAID level 5?

1

2

3

4

26. You want to find what DNS servers Google uses, which of the following tools would you use?

IPCONFIG

NSLOOKUP

NBTSTAT

DEFRAG

27. You have arrived at a customer's site. A user is irate that he cannot access network resources. You inspect the back of the user's case and notice that the RJ-45 port is damaged. You need to get the user back on the network while minimising costs and time. What can you do?

Replace the motherboard

Replace the Network card

Buy a new PC for the user

Use a USB cable

28. You want to see the path taken by a packet from your PC to www.microsoft.com. Which tool should you use?

IPCONFIG

TRACERT

PING

NET USE

29. The users in your company complain that documents printed by the laser printer have been progressively getting lighter. Now all the outputs are blank. Which of the following do you need to replace?

Ribbon

Toner

Ink Cartridge

Drum

30. A friend tells you that they just brought a hard drive enclosure and it came with a "Y" shaped USB lead. The USB lead has two ends to connect into a computer then a small one into the hard drive. They are wondering why it has two connectors when it runs fine on one. What is your reply?

The second USB connector is to provide extra power if needed.

The second USB connector allows for two devices on one cable.

The second USB allows for sharing between two PCs.

The second USB connector is for connection to a UPS.

31. What utility would you use to disable the automatic start-up of a program when you log in to Windows?

MSINFO32

DXDIAG

MSCONFIG

REGEDIT

32. Which of the following tools can be used to test a power supply? (Select TWO)

A Multimeter

A Wire Crimper

An Optical Tester

Time-Domain Reflectometer

Power Supply Tester

Submit

33. What is the minimum number of hard drives that you need to implement RAID level 0?

1

2

3

4

34. You are the Enterprise Desktop Support Technician for the Nexus Corporation. You have configured several group policy settings on a Windows XP Professional machine and now you want the changes to apply immediately. Which of the following commands should you use?

Rsop.msc

Nbtstat –r

Gpupdate /force

Gpedit.msc

35. You have purchased a laptop with internal wireless capability; however, the laptop fails to connect to any wireless network at your office. What is the first thing that you should you check?

That the latest Service Pack is installed.

The switch that activates the wireless antenna.

That the wireless access point is active.

That the laptop is equipped wit ha built-in modem.

36. Users complain that a laser printer with multiple trays kept getting paper jams. To resolve the problem, a technician installed a maintenance kit in the laser printer. What should the technician do next?

Print a test page from each paper tray to ensure that the problem has been resolved.

Print a calibration page from each user's computer.

Check that all the paper trays are full.

Restart the printer.

37. Which command compares two files or sets of files and displays the differences between them?

MD

RD

CD

FC

38. A user reports that they have paper jams far too often on their laser printer, but each time they check there is no jam and there is paper in the tray. Which of the following could be the cause?

Faulty Static Eliminator Strip

A paper sensor is stuck

Faulty fuser assembly

Incorrect Platen position

39. You want to change the date and time format on a computer. Which of the following do you use?

Regional and Language Options

System Properties > Advanced Tab

Task Scheduler

Taskbar and Start menu Properties

40. To enhance security on a Windows Vista machine, the default Guest group should be:

Used by all guests on the network

Used as a template to create user accounts

Deleted as soon as possible

Kept as disabled

41. The ________ command can be used to map a network drive to a share.

Ipconfig /displaydns

Net Use

Net Start

Services.msc

42. Which of the following is used to execute commands on a remote host?

NET USE

TELNET

PING

SMTP

43. When using CHKDSK, which of the following parameters locates bad sectors and recovers readable information?

/i

/x

/c

/r

44. Problems with which of the following would be the MOST likely cause for a laser printer leaving print that smudges easily on the printed pages?

Pickup rollers

Fuser

Paper quality

Toner cartridge

45. A brand new network printer was connected to your network 8 days ago. Mandy calls you to report that the network printer is no longer printing. Upon questioning Mandy you find out that the printer worked fine yesterday and other people in the office are having trouble printing. You check the print queue and see several jobs waiting. You clear the print queue and are able to print a test page from the printer; however, Mandy is still unable to print. What should you check NEXT?

Confirm that the printer has the correct static IP address

Confirm that the right Toner is being used

Confirm that the right memory is being used

Confirm that the firmware is up to date

46. You are running a Windows 7 VPC. A colleague has given you a virtual hard drive (VHD) which was previously used in his VPC as a simple volume. You attach the VHD to your VPC and it does not appear in Windows Explorer. You open the Disk Management console and see the hard drive identified as "Foreign". You need to obtain vital data from the drive. What must you do in order to make the drive useable?

You cannot import a dynamic disk from one VPC to another

Right click on the disk and select import

Format the disk

Convert the dynamic disk to a basic disk

47. While you are at work, you try to retrieve documents from your home computer. You try to connect to your home PC with the modem's IP address, but all you see is the modem's web interface. Which of the following do you need to make sure is configured on the modem?

MAC Filtering

DNS

DHCP

Port Forwarding

48. To prevent a computer & components from being damaged by electrostatic discharge while you are working on it, what should you use? (Select THREE.)

Wear an anti-static wrist strap.

Wear shoes with rubber soles.

Spray anti-static spray on the screen and internal components.

Put the computer on an anti-static mat

ESD Safe Packaging

Submit

49. A junior technician is working on your system to log calls. He tells you that he has learnt that the EFS feature allows you to encrypt files and folders. He wants to know how you can identify whether a file or folder is encrypted. What do you tell him?

The titles of the files and folders are in pink

The titles of the files and folders are in green

The titles of the files and folders are in light grey

The titles of the files and folders are in blue

50. You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 169.254.2.35 Subnet mark: 255.255.0.0 DHCP Enabled: Yes What is MOST likely to be the problem?

You have failed to obtain an IP address from the DHCP server

The DNS server has gone down

You forgot to set a default gateway

You need to set WINS server address

51. A user calls you to tell you that his InkJet printer is printing garbled text. What would MOST likely fix the problem?

Restart the PC in safe mode and print the documents

Reinstall the printer driver

Replace the ink cartridges

Delete the printer and add it again

52. At the command line what command would you use to create a directory?

RD

CD

FC

MD

53. You have a company policy that only company approved USB sticks can be inserted into the company's PCs. You issue a company approved USB stick to Hannah in the Finance Department. Hannah reports that her computer is displaying a message of "This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port". She complains that it takes a long time to copy data to the USB stick. You find this strange as the make and model of Hannah's computer is the same as yours. You connect the USB stick to your computer and find that it works perfectly without displaying any messages. You conclude that USB 2.0 devices are running at USB 1.1 speed on Hannah's computer. Which of the following will MOST likely provide USB 2.0 functionality on Hannah's computer?

Apply a USB 2.0 firmware update on the motherboard.

Purchase and attach an external USB 2.0 hub.

Purchase and install a Firewire expansion card.

Reinstall Windows

54. Which command displays TCP/IP connections and listening ports?

NETSTAT -a

NBTSTAT -a

NET USE

TRACERT

55. You need to create a Mount Point on your PC. Which of the following tools should you use?

DISKMGMT.MSC

DEVMGMT.MSC

EVENTVWR.MSC

REGEDIT.EXE

56. Which of the following technologies should NOT be used for VoIP?

DSL

Fibre

Satellite

ADSL

57. How can you enable offline files in Windows XP?

Open Control Panel, select Add Remove Programs

Open My Computer, select Tools, select Folder Options, and select Offline Files

Open My Computer, select Tools, select Map Network drive

Open Control Panel, select Computer Management, select Local Users and groups

58. What is used to connect and translate private addresses to a public network such as the Internet?

IP converter

NAT

Firewall

Nslookup

59. Which of the following files can you NOT defragment?

Paging File

User’s encrypted files

User’s compressed files

User’s images

60. Which of the following can be used to create a secure connection to a remote host to perform remote administration?

SSH on port 21

FTP on port 21

SSH on port 22

FTP on port 22

61. You are troubleshooting a system and have determined that the computer's hard drive needs to be reimaged; however, the customer wants to retain all their data. Which of the following would take the LEAST amount of time to implement?

Upload the data to an Internet-based FTP server, reimage the drive, and then restore thedata to the newly imaged drive.

62. John is running Windows XP 32-Bit on a PC which has an Intel Pentium 4 Processor. He wants to install Windows 7 Professional 64-bit. He approaches you for advice. What do you tell him?

Upgrade to Windows Vista Business 64-bit and then upgrade to Windows 7 Professional64-bit

Intel Pentium 4 processors do not have 64-bit architecture

Upgrade to Windows Vista Business 32-bit and then upgrade to Windows 7 Professional64-bit

Install MBSA prior to doing any upgrade

63. What is minimum amount of free disk space is required to complete a defragmentation?

10%

15%

20%

25%

64. You need to use the ATTRIB command to set the read-only property on a file called data.txt. Which of the following would provide the correct syntax?

ATTRIB data.txt +r

ATTRIB data.txt -r

ATTRIB data.txt +h

ATTRIB data.txt -h

65. You are installing a wireless access point in your company. Which of the following should you do FIRST?

Enable Port Forwarding

Disable DHCP

Enable SSID broadcasts

Change the default password

66. In which Windows 7 directory would the SAM file be found?

%systemroot%\system32\config\

%temp%\system32\config\

%windir%\config\

%systemdrive%\system32\config\

67. Candy is complaining that she can't print this afternoon. She claims that she was able to print in the morning. All other users can print normally. Which of the following should you check FIRST?

Whether Candy has the correct permissions on the printer

Whether Candy’s computer has run out of disk space

Open the Services snap-in (services.msc) and confirm that the printer spooler has started

Open Task Manager and end the process

68. In which of the following locations is the fonts folder stored in Windows 7?

%userprofile%

%systemroot%

%systemdrive%

%temp%

69. You are the Desktop Administrator of a small Windows 7 HomeGroup. Your PC runs Windows 7 Ultimate. Where can you find the administrator's profile on your PC?

%systemdrive%\users\administrator

%systemdrive%\Documents and Settings\administrator

%systemroot%\ users\administrator

%systemroot%\ Documents and Settings\administrator

70. Which of the following should a field engineer do before attempting to open a laptop for repair or upgrades?

Download a copy of the system specifications from the manufactures website.

Clean it with compressed air to get rid of any dust

Take photographs of all the screws so they can be easily repositioned.

Obtain a copy of the manufactures disassembly guide.

71. Which of the following is a valid IP address for use on the Internet?

239.168.11.21

172.16.4.254

56.144.226.123

127.0.0.1

72. A technician installs Service Pack 2 on a Windows XP computer. He then starts a network service but discovers that the service cannot communicate with the server. What should the technician do?

Stop and restart the service.

Uninstall Service Pack 2.

Add the port number and name of the service to the Exceptions list of Windows Firewall.

Reboot the computer.

73. When you install an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary chain already configured as master, which of the following would be the BEST configuration for the CD-ROM drive?

Master on the secondary IDE controller.

Slave on the primary IDE controller.

Master on the primary IDE controller.

Slave on the secondary IDE controller.

74. You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 192.168.2.35 Subnet mark: 255.255.255.0 Default gateway: 192.168.3.1 DNS Server: 192.168.32.1 DHCP Enabled: NO What is MOST likely to be the problem?

Incorrect Subnet mask

Incorrect default gateway

Incorrect DNS server

Needs to be DHCP enabled

75. What is BEST practice when removing a virus?

Boot into Safe Mode with command prompt and then remove the virus using commandline switches

Update the Operating System’s Service Pack

Reinstall Windows

Boot into Safe Mode and disable System Restore and then remove the virus

76. When the toner runs out on a laser printer you replace it with a brand new item. However a test page is blank. What is the most likely cause?

The Printer needs recalibration

The fuser needs to be replaced

The maintenance page count should be reset

You forgot to remove the seal strip from the new toner cartridge

77. You have deployed Windows 7 Enterprise for the Sales Manager in your company. You now wish to encrypt the hard drive using BitLocker. Which of the following do you need to do? (Select TWO)

Enable TPM in the BIOS

Enable EFS on the Program Files folder

Downgrade to Windows 7 Ultimate

Run the BitLocker Wizard

Disable TPM in the BIOS

Submit

78. What statement correctly characterises the properties of NTFS permissions and share permissions?

Share permissions are more granular than NTFS permissions.

Both NTFS and share permissions on a folder are retained when the folder is moved,copied, or renamed.

Share permissions apply only to users that log on locally.

NTFS permissions on files and folders inherit the same permissions from their parent.

79. Your supervisor is telling you that you need to carry out preventative maintenance on his PC which runs Windows 7. Which preventative maintenance is already done automatically by Windows 7?

Disk Cleanup

Disk Defragment

Check Disk

Removal of unused programs

80. Which of the following commands can you use to display NetBIOS over TCP/IP information?

TRACERT

NSLOOKUP

NETSTAT

NBTSTAT

81. You install a second hard drive into a customer's system and find that it no longer loads the Operating System on the first hard drive. Which of the following will restore the system's previous working state?

Format the new hard drive with NTFS

Format the new hard drive with FAT32

Boot into safe mode and use a restore point

Configure the jumpers on the hard drives

82. Which of the following may cause a touchpad on a laptop to fail? (Select TWO).

Connecting an external keyboard

A corrupt driver

Dirt on the touchpad

A loose wire or connector

Submit

83. Which of the following protocols allows a user to store email on the server but synchronize it to a mail application?

Post Office Protocol, version 3 (POP3)

Simple Mail Transfer Protocol (SMTP)

Internet Control Message Protocol (ICMP)

Internet Message Access Protocol, version 4 (IMAP4)

84. When you are logged on to the Recovery Console, which of the following commands can you use to write new Windows boot sector code on a boot partition to fix a "Missing NTLDR" error?

DISKPART

FIXBOOT

FIXMBR

None of the above

85. You arrive on-site for a customer who has reported a dead machine. From the site's notes you find out that a colleague has carried out a RAM upgrade on the problem PC. You identify the problem PC and verify that the machine does not switch on. You open the PC case and note that the PC has a single brand new RDRAM RIMM stick. What can you do to solve the issue without incurring significant costs?

Purchase and install another RIMM

Purchase and install a C-RIMM

Purchase and install a SO-DIMM

Purchase and install a DIMM

86. Where is the System32 folder located on a Windows 7 64-bit PC?

%systemdrive%\System32 (x86)

%systemroot%\System32 (x86)

%systemdrive%\System32

%systemroot%\System32

87. To use the System File Checker tool, you need to type the ____ command in the Run dialog box.

SIGVERIF.EXE

SYSFILE /SCAN

SFC /CHECK

SFC /SCANNOW

88. You want to find out what Hotfixes are installed on a Windows XP computer using the command line interface. What command should you use?

Gps

Get-process

Get-service

Systeminfo

89. You are the Desktop Administrator of a small Windows XP workgroup. Where are the user's files located in Windows XP?

%systemdrive%\users\

%systemdrive%\Documents and Settings\

%systemroot%\ users\

%systemroot%\ Documents and Settings \

90. What IEEE standard is used for parallel ports?

RS232

1394a

1394b

1284

91. You have an email application and you have problems receiving email. Which of the following could be the problem? (Choose two)

SMTP server name or IP address is incorrect

POP3 server name or IP address is incorrect

IMAP server name or IP address is incorrect

DNS server address is incorrect

You need to specify the TELNET host

Submit

92. You are setting up a SOHO network and have configured the wireless network adapter on the laptop with WPA2. When you are configuring the WAP (Wireless Access Point), you find that WPA2 is not listed as an option. You want to ensure that the network is using the most secure encryption protocol. What should you do NEXT?

Reconfigure the laptop to use WEP

Install the latest drivers for the wireless network adapter

Update the firmware on the WAP

Enable the SSID broadcast on the WAP

93. In Windows XP, where do you configure the virtual memory settings?

Open the Control Panel, double-click the System applet, and click the Device Managerbutton

Open the Control Panel and double-click the Paging applet, select the Virtual memory taband click the Settings button

94. In Windows Vista, which of the following methods can be used to disable UAC? (Select TWO)

MSCONFIG > Tools > Launch Change UAC Settings>Disable UAC

Control Panel > User Accounts > Turn User Account Control off

Services.msc > Select UAC > Set Startup type to Disabled

MSCONFIG > WIN.INI > Remove UAC

Start > Programs > Startup > Delete UAC

Submit

95. Which of the following ports are primarily used by FTP?

25

23

22

21

20

Submit

96. A colleague asks about the benefits of using a SSD SATA drive instead of conventional SATA drive. Which of the following would you tell them (Select ALL that apply)

SSD drives are cheaper than conventional magnetic drives

SSD drives have no moving parts so are quieter than conventional magnetic drives

SSD drives have a better MTBF than conventional magnetic drives

SSD drives are faster than conventional magnetic drives

SSD drives use less power and generate less heat than conventional magnetic drives

Submit

97. Which of the following files have replaced NTLDR in the Windows Vista and Windows 7 startup process?

Io.sys, win.exe, bootmgr.exe

Ntdetect.exe, ntoskrnl.exe, io.sys

Bootmgr.exe, bootsect.dos, io.sys

Bootmgr.exe, winload.exe, winresume.exe

98. Which of the following are administrative shares? (Select ALL that apply)

C:\Program Files

C$

D$

%systemroot%

%userprofile%

IPC$

Submit

99. Which of the following may cause a paper jam to occur or to be reported in a laser printer? (Select ALL that apply)

The paper is too dry

Feed rollers are faulty or dirty

Paper pickup roller is worn

Faulty exit sensor

Faulty or dirty transfer rollers

Submit

100. Which of the following commands checks that TCP/IP is installed and working correctly on a computer? (Select TWO)

Ping -t net

Ping /ipconfig

Ping localhost

Ping mycompany.com

Ping 127.0.0.1

Submit

A Plus 702 Mock 4

1. While using a custom application the program freezes and become unresponsive. You need to close the program. What would you use?

2.

What first name or nickname would you like us to use?

2. The command "convert D: /fs:ntfs" will carry out which of the following actions?

3. James is a customer who still uses Windows 2000. This morning he calls you in a panic. He reports that when he turned his computer on this morning it gave a message of "Invalid Boot Disk". It was working fine last night. Which of the following should you ask James to do?

4. After a PC is shut down it fails to keep the correct time and fails to boot. Which of the following components should you replace?

5. You are running Windows XP. You have heard about spanned volumes from your trainer and want to try it out in a VPC environment. You recall that you need to use dynamic disks in order to create a spanned volume. What tool can you use to convert a basic disk into a dynamic disk?

6. You have just removed a paper jam, however, the display on the printer continues to flash to say "Clear Paper Jam". What should you try NEXT?

7. A user is experiencing an issue with his new computer randomly rebooting throughout the day. You suspect the cause is from over-heating. Which of the following should you check for the cause?

8. What component can BitLocker use to store cryptographic information and which is usually built into a laptop computer?

9. You need to test whether the RS-232 port on a PC is functioning. What should you use?

10. You have identified a PC connected to a domain is seriously infected with a virus. What should you do FIRST?

11. You are running Windows XP. You get a 16GB USB memory stick as a birthday present. You eagerly plug it in to your PC. The system gives the follow balloon message: "This device can perform faster" What does this tell you about your PC?

12. You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next logical step to perform?

13. You need to boot a PC from a CD to use DaRT (Diagnostics and Recovery Toolset), but the PC always boots from the hard drive. Which of the following will allow the PC to boot from the DaRT CD?

15. Which of the following optical media technologies can store the largest amount of data?

16. You are working on a Windows 7 workstation. Which of the following is the BEST method to improve search time for all text files?

17. You get a frantic call from the Marketing Department who report that they are getting an "Out of Memory" error on their printer when trying to print some material for the latest marketing campaign. Which of the following BEST describes why this error has occurred?

18. A partition needs to be set as ________ to boot into Windows.

19. You are running Windows 7. You wish to boot the computer into Safe Mode. You turn the PC on, what key must you press in order to view the Advanced Boot Options menu?

20. You are running Windows 7 Professional 64-bit. You install Office 2010 64-bit. Where would Office 2010's application files be stored?

21. Which component of the Liquid Crystal Display (LCD) provides power to the backlight of the LCD display of a laptop?

22. You install an application and it causes your PC to become unstable. It does not allow you to complete a full uninstall from Add/Remove programs. What tool will allow you to return your system to a stable state with the LEAST amount of administrative effort?

23. Which one of the following RAID levels uses disk mirroring?

24. You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next logical step to perform?

25. What is the minimum number of hard drives that you need to implement RAID level 5?

26. You want to find what DNS servers Google uses, which of the following tools would you use?

27. You have arrived at a customer's site. A user is irate that he cannot access network resources. You inspect the back of the user's case and notice that the RJ-45 port is damaged. You need to get the user back on the network while minimising costs and time. What can you do?

28. You want to see the path taken by a packet from your PC to www.microsoft.com. Which tool should you use?

29. The users in your company complain that documents printed by the laser printer have been progressively getting lighter. Now all the outputs are blank. Which of the following do you need to replace?

30. A friend tells you that they just brought a hard drive enclosure and it came with a "Y" shaped USB lead. The USB lead has two ends to connect into a computer then a small one into the hard drive. They are wondering why it has two connectors when it runs fine on one. What is your reply?

31. What utility would you use to disable the automatic start-up of a program when you log in to Windows?

32. Which of the following tools can be used to test a power supply? (Select TWO)

33. What is the minimum number of hard drives that you need to implement RAID level 0?

34. You are the Enterprise Desktop Support Technician for the Nexus Corporation. You have configured several group policy settings on a Windows XP Professional machine and now you want the changes to apply immediately. Which of the following commands should you use?

35. You have purchased a laptop with internal wireless capability; however, the laptop fails to connect to any wireless network at your office. What is the first thing that you should you check?

36. Users complain that a laser printer with multiple trays kept getting paper jams. To resolve the problem, a technician installed a maintenance kit in the laser printer. What should the technician do next?

37. Which command compares two files or sets of files and displays the differences between them?

38. A user reports that they have paper jams far too often on their laser printer, but each time they check there is no jam and there is paper in the tray. Which of the following could be the cause?

39. You want to change the date and time format on a computer. Which of the following do you use?

40. To enhance security on a Windows Vista machine, the default Guest group should be:

41. The ________ command can be used to map a network drive to a share.

42. Which of the following is used to execute commands on a remote host?

43. When using CHKDSK, which of the following parameters locates bad sectors and recovers readable information?

44. Problems with which of the following would be the MOST likely cause for a laser printer leaving print that smudges easily on the printed pages?

47. While you are at work, you try to retrieve documents from your home computer. You try to connect to your home PC with the modem's IP address, but all you see is the modem's web interface. Which of the following do you need to make sure is configured on the modem?

48. To prevent a computer & components from being damaged by electrostatic discharge while you are working on it, what should you use? (Select THREE.)

49. A junior technician is working on your system to log calls. He tells you that he has learnt that the EFS feature allows you to encrypt files and folders. He wants to know how you can identify whether a file or folder is encrypted. What do you tell him?

50. You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 169.254.2.35 Subnet mark: 255.255.0.0 DHCP Enabled: Yes What is MOST likely to be the problem?

51. A user calls you to tell you that his InkJet printer is printing garbled text. What would MOST likely fix the problem?

52. At the command line what command would you use to create a directory?

54. Which command displays TCP/IP connections and listening ports?

55. You need to create a Mount Point on your PC. Which of the following tools should you use?

56. Which of the following technologies should NOT be used for VoIP?

57. How can you enable offline files in Windows XP?

58. What is used to connect and translate private addresses to a public network such as the Internet?

59. Which of the following files can you NOT defragment?

60. Which of the following can be used to create a secure connection to a remote host to perform remote administration?

61. You are troubleshooting a system and have determined that the computer's hard drive needs to be reimaged; however, the customer wants to retain all their data. Which of the following would take the LEAST amount of time to implement?

62. John is running Windows XP 32-Bit on a PC which has an Intel Pentium 4 Processor. He wants to install Windows 7 Professional 64-bit. He approaches you for advice. What do you tell him?

63. What is minimum amount of free disk space is required to complete a defragmentation?

64. You need to use the ATTRIB command to set the read-only property on a file called data.txt. Which of the following would provide the correct syntax?

65. You are installing a wireless access point in your company. Which of the following should you do FIRST?

66. In which Windows 7 directory would the SAM file be found?

67. Candy is complaining that she can't print this afternoon. She claims that she was able to print in the morning. All other users can print normally. Which of the following should you check FIRST?

68. In which of the following locations is the fonts folder stored in Windows 7?

69. You are the Desktop Administrator of a small Windows 7 HomeGroup. Your PC runs Windows 7 Ultimate. Where can you find the administrator's profile on your PC?

70. Which of the following should a field engineer do before attempting to open a laptop for repair or upgrades?

71. Which of the following is a valid IP address for use on the Internet?

72. A technician installs Service Pack 2 on a Windows XP computer. He then starts a network service but discovers that the service cannot communicate with the server. What should the technician do?

73. When you install an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary chain already configured as master, which of the following would be the BEST configuration for the CD-ROM drive?

75. What is BEST practice when removing a virus?

76. When the toner runs out on a laser printer you replace it with a brand new item. However a test page is blank. What is the most likely cause?

77. You have deployed Windows 7 Enterprise for the Sales Manager in your company. You now wish to encrypt the hard drive using BitLocker. Which of the following do you need to do? (Select TWO)

78. What statement correctly characterises the properties of NTFS permissions and share permissions?

79. Your supervisor is telling you that you need to carry out preventative maintenance on his PC which runs Windows 7. Which preventative maintenance is already done automatically by Windows 7?

80. Which of the following commands can you use to display NetBIOS over TCP/IP information?

81. You install a second hard drive into a customer's system and find that it no longer loads the Operating System on the first hard drive. Which of the following will restore the system's previous working state?

82. Which of the following may cause a touchpad on a laptop to fail? (Select TWO).