A Plus 702 Mock 4
- 1.Problems with which of the following would be the MOST likely cause for a laser printer leaving print that smudges easily on the printed pages?
- A.
Pickup rollers
- B.
Fuser
- C.
Paper quality
- D.
Toner cartridge
- 2.You want to find what DNS servers Google uses, which of the following tools would you use?
- A.
IPCONFIG
- B.
NSLOOKUP
- C.
NBTSTAT
- D.
DEFRAG
- 3.Which command compares two files or sets of files and displays the differences between them?
- A.
MD
- B.
RD
- C.
CD
- D.
FC
- 4.What is the minimum number of hard drives that you need to implement RAID level 5?
- A.
1
- B.
2
- C.
3
- D.
4
- 5.Which of the following can be used to create a secure connection to a remote host to perform remote administration?
- A.
SSH on port 21
- B.
FTP on port 21
- C.
SSH on port 22
- D.
FTP on port 22
- 6.You are working on the Support Desk and have been given an old XP SP1 PC. You update the driver for the graphics card on the PC. Upon completion of the update, you find that the monitor screen is distorted. You need to fix this problem with the minimum amount of administrative effort. What should you do?
- A.
Install Service Pack 3
- B.
Uninstall the driver using Add Remove Programs
- C.
Go to the graphics card’s manufacturer’s website and download the previous driver
- D.
Roll Back driver
- 7.After a PC is shut down it fails to keep the correct time and fails to boot. Which of the following components should you replace?
- A.
L2 cache
- B.
Heat sink & Fan
- C.
Processor
- D.
CMOS battery
- 8.You are running Windows 7 Professional 64-bit. You install Office 2010 64-bit. Where would Office 2010's application files be stored?
- A.
C:\Program Files (x86)\Microsoft Office\Office14
- B.
C:\Program Files (x64)\Microsoft Office\Office14
- C.
C:\Program Files\Microsoft Office\Office14
- D.
C:\Program Files 64-bit\Microsoft Office\Office14
- 9.You are running Windows XP. You have heard about spanned volumes from your trainer and want to try it out in a VPC environment. You recall that you need to use dynamic disks in order to create a spanned volume. What tool can you use to convert a basic disk into a dynamic disk?
- A.
DISKMGMT.MSC
- B.
DEVGMT.MSC
- C.
EVENTVWR.MSC
- D.
REGEDIT.EXE
- 10.You are running a Windows 7 VPC. A colleague has given you a virtual hard drive (VHD) which was previously used in his VPC as a simple volume. You attach the VHD to your VPC and it does not appear in Windows Explorer. You open the Disk Management console and see the hard drive identified as “Foreign”. You need to obtain vital data from the drive. What must you do in order to make the drive useable?
- A.
You cannot import a dynamic disk from one VPC to another
- B.
Right click on the disk and select import
- C.
Format the disk
- D.
Convert the dynamic disk to a basic disk
- 11.You get a frantic call from the Marketing Department who report that they are getting an "Out of Memory" error on their printer when trying to print some material for the latest marketing campaign. Which of the following BEST describes why this error has occurred?
- A.
The print spooler has stalled.
- B.
The firmware needs to be updated
- C.
The fuser assembly is faulty
- D.
The marketing material print job is very large
- 12.You are the Desktop Administrator of a small Windows 7 HomeGroup. Your PC runs Windows 7 Ultimate. Where can you find the administrator’s profile on your PC?
- A.
%systemdrive%\users\administrator
- B.
%systemdrive%\Documents and Settings\administrator
- C.
%systemroot%\ users\administrator
- D.
%systemroot%\ Documents and Settings\administrator
- 13.You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 192.168.2.35 Subnet mark: 255.255.255.0 Default gateway: 192.168.3.1 DNS Server: 192.168.32.1 DHCP Enabled: NO What is MOST likely to be the problem?
- A.
Incorrect Subnet mask
- B.
Incorrect default gateway
- C.
Incorrect DNS server
- D.
Needs to be DHCP enabled
- 14.You are working on a Windows 7 workstation. Which of the following is the BEST method to improve search time for all text files?
- A.
Sidebar
- B.
Regedit
- C.
BitLocker
- D.
Indexing
- 15.In which Windows 7 directory would the SAM file be found?
- A.
%systemroot%\system32\config\
- B.
%temp%\system32\config\
- C.
%windir%\config\
- D.
%systemdrive%\system32\config\
- 16.You are the Enterprise Desktop Support Technician for the Nexus Corporation. You have configured several group policy settings on a Windows XP Professional machine and now you want the changes to apply immediately. Which of the following commands should you use?
- A.
Rsop.msc
- B.
Nbtstat –r
- C.
Gpupdate /force
- D.
Gpedit.msc
- 17.You have just removed a paper jam, however, the display on the printer continues to flash to say "Clear Paper Jam". What should you try NEXT?
- A.
Update the firmware
- B.
Set a static IP address
- C.
Print a test page
- D.
Power cycle the printer
- 18.You are running Windows XP. You get a 16GB USB memory stick as a birthday present. You eagerly plug it in to your PC. The system gives the follow balloon message: “This device can perform faster” What does this tell you about your PC?
- A.
You need to buy more RAM
- B.
You have USB 1.1 ports
- C.
You need to upgrade your processor
- D.
You need more hard disk space
- 19.You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 169.254.2.35 Subnet mark: 255.255.0.0 DHCP Enabled: Yes What is MOST likely to be the problem?
- A.
You have failed to obtain an IP address from the DHCP server
- B.
The DNS server has gone down
- C.
You forgot to set a default gateway
- D.
You need to set WINS server address
- 20.Which of the following is used to execute commands on a remote host?
- A.
NET USE
- B.
TELNET
- C.
PING
- D.
SMTP
- 21.Which of the following files can you NOT defragment?
- A.
Paging File
- B.
User’s encrypted files
- C.
User’s compressed files
- D.
User’s images
- 22.Users complain that a laser printer with multiple trays kept getting paper jams. To resolve the problem, a technician installed a maintenance kit in the laser printer. What should the technician do next?
- A.
Print a test page from each paper tray to ensure that the problem has been resolved.
- B.
Print a calibration page from each user's computer.
- C.
Check that all the paper trays are full.
- D.
Restart the printer.
- 23.At the command line what command would you use to create a directory?
- A.
RD
- B.
CD
- C.
FC
- D.
MD
- 24.Which command displays TCP/IP connections and listening ports?
- A.
NETSTAT -a
- B.
NBTSTAT -a
- C.
NET USE
- D.
TRACERT
- 25.Which of the following is a valid IP address for use on the Internet?
- A.
239.168.11.21
- B.
172.16.4.254
- C.
56.144.226.123
- D.
127.0.0.1
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