A Plus 702 Mock 4
- 1.
Problems with which of the following would be the MOST likely cause for a laser printer leaving print that smudges easily on the printed pages?
- A.
Pickup rollers
- B.
Fuser
- C.
Paper quality
- D.
Toner cartridge
Correct Answer
B. Fuser -
- 2.
You want to find what DNS servers Google uses, which of the following tools would you use?
- A.
IPCONFIG
- B.
NSLOOKUP
- C.
NBTSTAT
- D.
DEFRAG
Correct Answer
B. NSLOOKUP -
- 3.
Which command compares two files or sets of files and displays the differences between them?
- A.
MD
- B.
RD
- C.
CD
- D.
FC
Correct Answer
D. FC -
- 4.
What is the minimum number of hard drives that you need to implement RAID level 5?
- A.
1
- B.
2
- C.
3
- D.
4
Correct Answer
C. 3 -
- 5.
Which of the following can be used to create a secure connection to a remote host to perform remote administration?
- A.
SSH on port 21
- B.
FTP on port 21
- C.
SSH on port 22
- D.
FTP on port 22
Correct Answer
C. SSH on port 22 -
- 6.
You are working on the Support Desk and have been given an old XP SP1 PC. You update the driver for the graphics card on the PC. Upon completion of the update, you find that the monitor screen is distorted. You need to fix this problem with the minimum amount of administrative effort. What should you do?
- A.
Install Service Pack 3
- B.
Uninstall the driver using Add Remove Programs
- C.
Go to the graphics card’s manufacturer’s website and download the previous driver
- D.
Roll Back driver
Correct Answer
D. Roll Back driver -
- 7.
After a PC is shut down it fails to keep the correct time and fails to boot. Which of the following components should you replace?
- A.
L2 cache
- B.
Heat sink & Fan
- C.
Processor
- D.
CMOS battery
Correct Answer
D. CMOS battery -
- 8.
You are running Windows 7 Professional 64-bit. You install Office 2010 64-bit. Where would Office 2010's application files be stored?
- A.
C:\Program Files (x86)\Microsoft Office\Office14
- B.
C:\Program Files (x64)\Microsoft Office\Office14
- C.
C:\Program Files\Microsoft Office\Office14
- D.
C:\Program Files 64-bit\Microsoft Office\Office14
Correct Answer
C. C:\Program Files\Microsoft Office\Office14 -
- 9.
You are running Windows XP. You have heard about spanned volumes from your trainer and want to try it out in a VPC environment. You recall that you need to use dynamic disks in order to create a spanned volume. What tool can you use to convert a basic disk into a dynamic disk?
- A.
DISKMGMT.MSC
- B.
DEVGMT.MSC
- C.
EVENTVWR.MSC
- D.
REGEDIT.EXE
Correct Answer
A. DISKMGMT.MSC -
- 10.
You are running a Windows 7 VPC. A colleague has given you a virtual hard drive (VHD) which was previously used in his VPC as a simple volume. You attach the VHD to your VPC and it does not appear in Windows Explorer. You open the Disk Management console and see the hard drive identified as “Foreign”. You need to obtain vital data from the drive. What must you do in order to make the drive useable?
- A.
You cannot import a dynamic disk from one VPC to another
- B.
Right click on the disk and select import
- C.
Format the disk
- D.
Convert the dynamic disk to a basic disk
Correct Answer
B. Right click on the disk and select import -
- 11.
You get a frantic call from the Marketing Department who report that they are getting an "Out of Memory" error on their printer when trying to print some material for the latest marketing campaign. Which of the following BEST describes why this error has occurred?
- A.
The print spooler has stalled.
- B.
The firmware needs to be updated
- C.
The fuser assembly is faulty
- D.
The marketing material print job is very large
Correct Answer
D. The marketing material print job is very large -
- 12.
You are the Desktop Administrator of a small Windows 7 HomeGroup. Your PC runs Windows 7 Ultimate. Where can you find the administrator’s profile on your PC?
- A.
%systemdrive%\users\administrator
- B.
%systemdrive%\Documents and Settings\administrator
- C.
%systemroot%\ users\administrator
- D.
%systemroot%\ Documents and Settings\administrator
Correct Answer
A. %systemdrive%\users\administrator -
- 13.
You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 192.168.2.35 Subnet mark: 255.255.255.0 Default gateway: 192.168.3.1 DNS Server: 192.168.32.1 DHCP Enabled: NO What is MOST likely to be the problem?
- A.
Incorrect Subnet mask
- B.
Incorrect default gateway
- C.
Incorrect DNS server
- D.
Needs to be DHCP enabled
Correct Answer
B. Incorrect default gateway -
- 14.
You are working on a Windows 7 workstation. Which of the following is the BEST method to improve search time for all text files?
- A.
Sidebar
- B.
Regedit
- C.
BitLocker
- D.
Indexing
Correct Answer
D. Indexing -
- 15.
In which Windows 7 directory would the SAM file be found?
- A.
%systemroot%\system32\config\
- B.
%temp%\system32\config\
- C.
%windir%\config\
- D.
%systemdrive%\system32\config\
Correct Answer
A. %systemroot%\system32\config\ -
- 16.
You are the Enterprise Desktop Support Technician for the Nexus Corporation. You have configured several group policy settings on a Windows XP Professional machine and now you want the changes to apply immediately. Which of the following commands should you use?
- A.
Rsop.msc
- B.
Nbtstat –r
- C.
Gpupdate /force
- D.
Gpedit.msc
Correct Answer
C. Gpupdate /force -
- 17.
You have just removed a paper jam, however, the display on the printer continues to flash to say "Clear Paper Jam". What should you try NEXT?
- A.
Update the firmware
- B.
Set a static IP address
- C.
Print a test page
- D.
Power cycle the printer
Correct Answer
D. Power cycle the printer -
- 18.
You are running Windows XP. You get a 16GB USB memory stick as a birthday present. You eagerly plug it in to your PC. The system gives the follow balloon message: “This device can perform faster” What does this tell you about your PC?
- A.
You need to buy more RAM
- B.
You have USB 1.1 ports
- C.
You need to upgrade your processor
- D.
You need more hard disk space
Correct Answer
B. You have USB 1.1 ports -
- 19.
You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 169.254.2.35 Subnet mark: 255.255.0.0 DHCP Enabled: Yes What is MOST likely to be the problem?
- A.
You have failed to obtain an IP address from the DHCP server
- B.
The DNS server has gone down
- C.
You forgot to set a default gateway
- D.
You need to set WINS server address
Correct Answer
A. You have failed to obtain an IP address from the DHCP server -
- 20.
Which of the following is used to execute commands on a remote host?
- A.
NET USE
- B.
TELNET
- C.
PING
- D.
SMTP
Correct Answer
B. TELNET -
- 21.
Which of the following files can you NOT defragment?
- A.
Paging File
- B.
User’s encrypted files
- C.
User’s compressed files
- D.
User’s images
Correct Answer
A. Paging File -
- 22.
Users complain that a laser printer with multiple trays kept getting paper jams. To resolve the problem, a technician installed a maintenance kit in the laser printer. What should the technician do next?
- A.
Print a test page from each paper tray to ensure that the problem has been resolved.
- B.
Print a calibration page from each user's computer.
- C.
Check that all the paper trays are full.
- D.
Restart the printer.
Correct Answer
A. Print a test page from each paper tray to ensure that the problem has been resolved. -
- 23.
At the command line what command would you use to create a directory?
- A.
RD
- B.
CD
- C.
FC
- D.
MD
Correct Answer
D. MD -
- 24.
Which command displays TCP/IP connections and listening ports?
- A.
NETSTAT -a
- B.
NBTSTAT -a
- C.
NET USE
- D.
TRACERT
Correct Answer
A. NETSTAT -a -
- 25.
Which of the following is a valid IP address for use on the Internet?
- A.
239.168.11.21
- B.
172.16.4.254
- C.
56.144.226.123
- D.
127.0.0.1
Correct Answer
C. 56.144.226.123 -
- 26.
In Windows XP, where do you configure the virtual memory settings?
- A.
Open the Control Panel, double-click the System applet, and select the Advanced tab, then click the Settings Button and select the Advanced tab
- B.
Open the Control Panel, double-click the System applet, and click the Device Manager button
- C.
Open the Control Panel, double-click the System applet, and select the Performance tab, then click the Virtual Memory Button and select the Disk Settings tab
- D.
Open the Control Panel and double-click the Paging applet, select the Virtual memory tab and click the Settings button
Correct Answer
A. Open the Control Panel, double-click the System applet, and select the Advanced tab, then click the Settings Button and select the Advanced tab -
- 27.
You arrive on-site for a customer who has reported a dead machine. From the site’s notes you find out that a colleague has carried out a RAM upgrade on the problem PC. You identify the problem PC and verify that the machine does not switch on. You open the PC case and note that the PC has a single brand new RDRAM RIMM stick. What can you do to solve the issue without incurring significant costs?
- A.
Purchase and install another RIMM
- B.
Purchase and install a C-RIMM
- C.
Purchase and install a SO-DIMM
- D.
Purchase and install a DIMM
Correct Answer
B. Purchase and install a C-RIMM -
- 28.
What is the minimum number of hard drives that you need to implement RAID level 0?
- A.
1
- B.
2
- C.
3
- D.
4
Correct Answer
B. 2 -
- 29.
Which one of the following RAID levels uses disk mirroring?
- A.
RAID-0
- B.
RAID-1
- C.
RAID-3
- D.
RAID-5
Correct Answer
B. RAID-1 -
- 30.
When using CHKDSK, which of the following parameters locates bad sectors and recovers readable information?
- A.
/i
- B.
/x
- C.
/c
- D.
/r
Correct Answer
D. /r -
- 31.
What component can BitLocker use to store cryptographic information and which is usually built into a laptop computer?
- A.
IPhone
- B.
FOB
- C.
BL Key holder
- D.
TPM
Correct Answer
D. TPM -
- 32.
James is a customer who still uses Windows 2000. This morning he calls you in a panic. He reports that when he turned his computer on this morning it gave a message of "Invalid Boot Disk". It was working fine last night. Which of the following should you ask James to do?
- A.
Check if he has a left a non-bootable floppy disk in the floppy disk drive
- B.
Upgrade to Windows 7
- C.
Get ready to reinstall Windows 2000
- D.
Upgrade to Windows XP
Correct Answer
A. Check if he has a left a non-bootable floppy disk in the floppy disk drive -
- 33.
You have arrived at a customer’s site. A user is irate that he cannot access network resources. You inspect the back of the user’s case and notice that the RJ-45 port is damaged. You need to get the user back on the network while minimising costs and time. What can you do?
- A.
Replace the motherboard
- B.
Replace the Network card
- C.
Buy a new PC for the user
- D.
Use a USB cable
Correct Answer
B. Replace the Network card -
- 34.
You need to test whether the RS-232 port on a PC is functioning. What should you use?
- A.
Loopback plug
- B.
Multimeter
- C.
Crimper
- D.
PING
Correct Answer
A. Loopback plug -
- 35.
How can you enable offline files in Windows XP?
- A.
Open Control Panel, select Add Remove Programs
- B.
Open My Computer, select Tools, select Folder Options, and select Offline Files
- C.
Open My Computer, select Tools, select Map Network drive
- D.
Open Control Panel, select Computer Management, select Local Users and groups
Correct Answer
B. Open My Computer, select Tools, select Folder Options, and select Offline Files -
- 36.
To use the System File Checker tool, you need to type the ____ command in the Run dialog box.
- A.
SIGVERIF.EXE
- B.
SYSFILE /SCAN
- C.
SFC /CHECK
- D.
SFC /SCANNOW
Correct Answer
D. SFC /SCANNOW -
- 37.
You want to see the path taken by a packet from your PC to www.microsoft.com. Which tool should you use?
- A.
IPCONFIG
- B.
TRACERT
- C.
PING
- D.
NET USE
Correct Answer
B. TRACERT -
- 38.
You install a second hard drive into a customer's system and find that it no longer loads the Operating System on the first hard drive. Which of the following will restore the system's previous working state?
- A.
Format the new hard drive with NTFS
- B.
Format the new hard drive with FAT32
- C.
Boot into safe mode and use a restore point
- D.
Configure the jumpers on the hard drives
Correct Answer
D. Configure the jumpers on the hard drives -
- 39.
Candy is complaining that she can’t print this afternoon. She claims that she was able to print in the morning. All other users can print normally. Which of the following should you check FIRST?
- A.
Whether Candy has the correct permissions on the printer
- B.
Whether Candy’s computer has run out of disk space
- C.
Open the Services snap-in (services.msc) and confirm that the printer spooler has started
- D.
Open Task Manager and end the process
Correct Answer
C. Open the Services snap-in (services.msc) and confirm that the printer spooler has started -
- 40.
In which of the following locations is the fonts folder stored in Windows 7?
- A.
%userprofile%
- B.
%systemroot%
- C.
%systemdrive%
- D.
%temp%
Correct Answer
B. %systemroot% -
- 41.
A user calls you to tell you that his InkJet printer is printing garbled text. What would MOST likely fix the problem?
- A.
Restart the PC in safe mode and print the documents
- B.
Reinstall the printer driver
- C.
Replace the ink cartridges
- D.
Delete the printer and add it again
Correct Answer
B. Reinstall the printer driver -
- 42.
The users in your company complain that documents printed by the laser printer have been progressively getting lighter. Now all the outputs are blank. Which of the following do you need to replace?
- A.
Ribbon
- B.
Toner
- C.
Ink Cartridge
- D.
Drum
Correct Answer
B. Toner -
- 43.
The ________ command can be used to map a network drive to a share.
- A.
Ipconfig /displaydns
- B.
Net Use
- C.
Net Start
- D.
Services.msc
Correct Answer
B. Net Use -
- 44.
You are setting up a SOHO network and have configured the wireless network adapter on the laptop with WPA2. When you are configuring the WAP (Wireless Access Point), you find that WPA2 is not listed as an option. You want to ensure that the network is using the most secure encryption protocol. What should you do NEXT?
- A.
Reconfigure the laptop to use WEP
- B.
Install the latest drivers for the wireless network adapter
- C.
Update the firmware on the WAP
- D.
Enable the SSID broadcast on the WAP
Correct Answer
C. Update the firmware on the WAP -
- 45.
You install an application and it causes your PC to become unstable. It does not allow you to complete a full uninstall from Add/Remove programs. What tool will allow you to return your system to a stable state with the LEAST amount of administrative effort?
- A.
Open REGEDIT and find registry keys associated with the application and delete them
- B.
Use MSCONFIG and use a selective start-up
- C.
Use System Restore to revert to a point in time before the application was installed
- D.
Boot into Recovery Console and use the FIXMBR command
Correct Answer
C. Use System Restore to revert to a point in time before the application was installed -
- 46.
Your supervisor is telling you that you need to carry out preventative maintenance on his PC which runs Windows 7. Which preventative maintenance is already done automatically by Windows 7?
- A.
Disk Cleanup
- B.
Disk Defragment
- C.
Check Disk
- D.
Removal of unused programs
Correct Answer
B. Disk Defragment -
- 47.
Which of the following should a field engineer do before attempting to open a laptop for repair or upgrades?
- A.
Download a copy of the system specifications from the manufactures website.
- B.
Clean it with compressed air to get rid of any dust
- C.
Take photographs of all the screws so they can be easily repositioned.
- D.
Obtain a copy of the manufactures disassembly guide.
Correct Answer
D. Obtain a copy of the manufactures disassembly guide. -
- 48.
Where is the System32 folder located on a Windows 7 64-bit PC?
- A.
%systemdrive%\System32 (x86)
- B.
%systemroot%\System32 (x86)
- C.
%systemdrive%\System32
- D.
%systemroot%\System32
Correct Answer
D. %systemroot%\System32 -
- 49.
Which of the following files have replaced NTLDR in the Windows Vista and Windows 7 startup process?
- A.
Io.sys, win.exe, bootmgr.exe
- B.
Ntdetect.exe, ntoskrnl.exe, io.sys
- C.
Bootmgr.exe, bootsect.dos, io.sys
- D.
Bootmgr.exe, winload.exe, winresume.exe
Correct Answer
D. Bootmgr.exe, winload.exe, winresume.exe -
- 50.
A brand new network printer was connected to your network 8 days ago. Mandy calls you to report that the network printer is no longer printing. Upon questioning Mandy you find out that the printer worked fine yesterday and other people in the office are having trouble printing. You check the print queue and see several jobs waiting. You clear the print queue and are able to print a test page from the printer; however, Mandy is still unable to print. What should you check NEXT?
- A.
Confirm that the printer has the correct static IP address
- B.
Confirm that the right Toner is being used
- C.
Confirm that the right memory is being used
- D.
Confirm that the firmware is up to date
Correct Answer
A. Confirm that the printer has the correct static IP address -
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Mar 22, 2022Quiz Edited by
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May 02, 2013Quiz Created by
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