Buffalo Wild Wings Staff Training Quiz

Speed of Service for POS Entry is crucial for efficient customer service and operational flow. Immediate entry ensures prompt processing and minimizes wait times.

The correct answer is 3 minutes, which is the industry standard for efficient and prompt service when delivering drinks to customers.

The Speed of Service- Check Back refers to the amount of time or number of bites that should pass before a server checks back on a customer's meal to ensure everything is satisfactory. The correct answer is 2 minutes or 2 Bites.

In the service industry, especially at the front door welcome, speed is crucial in order to create a positive customer experience. Immediate service ensures that customers feel welcomed and attended to promptly.

The correct answer is 2 minutes because a quick table reset is crucial for maintaining fast service and satisfying customers.

The 10 Steps of Service include welcoming guests, taking orders, delivering food and drinks, checking back with guests, delivering dessert, wowing the guests and resetting the table for the next guest. Each step is essential in providing exceptional customer service.

L.I.F.T. stands for Listen to the Guest, Inform everyone of recovery opportunity, Fix the Problem, Thank the Guest. It is a customer service acronym used to provide guidance on how to handle guest complaints effectively.

At social gatherings, guests can generally be categorized into four groups based on their social behavior and interests. These categories include Social Captains who lead conversations, Social Followers who are more passive participants, Quiet Consenters who prefer to observe, and Sports Lovin' Joes who enjoy discussing sports topics.

Jim Disbrow and Scott Lowery founded Buffalo Wild Wings (BWW) in 1982. They opened the first location in Columbus, Ohio, starting what would become a popular sports bar franchise known for its wings and variety of sauces.

According to traditional dining etiquette, salt should be positioned on the right side of the dining table, hence the phrase 'White on Right.' This is a widely accepted practice to ensure proper alignment and aesthetics during a meal.

The correct answer of 10-12 minutes is the average time expected for the speed of service for N.O.W. Deliver the Taste.

The correct answer N.O.W. stands for No Order Waits, indicating that there should be no delays in processing orders.

The Four R's, in this context, refer to Read, Regularity, Reason, and Rate.

A table greet should be done within 45 seconds to ensure quick service and customer satisfaction.