H3. Industri Perhotelan 11

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  • 1/45 Pertanyaan

    Berikut ini yang bukan merupakan keunikan Indonesia adalah………..

    • Kergaman ekosistem
    •  budaya
    • Kergaman kawasan industri
    • Kergaman seni dan kerajinan rakyat
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  • 2. 

    Perkembangan industri perhotelan di Indonesia seiring pertumbuhan……….

    • Perekonomian bangsa indonesia

    • Kemajuan zaman

    • Industri pariwisata di tanah air

    • Budaya bangsa indonesia

    Correct Answer
    A. Perekonomian bangsa indonesia
    Explanation
    The correct answer is "perekonomian bangsa indonesia" because the development of the hotel industry in Indonesia is closely related to the economic growth of the country. As the economy grows, people have more disposable income to spend on travel and accommodation, leading to an increase in demand for hotels. Additionally, a strong economy attracts foreign tourists, further driving the growth of the hotel industry. Therefore, the development of the hotel industry in Indonesia is directly influenced by the economic condition of the nation.

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  • 3. 

    Awal mula perkembangannya industry perhotelan di tanah air adalah karena………

    • Letak strategis

    • Sasaran empuk penjajah

    • Sering disinggahi pedagang Belanda

    • Memiliki panorama indah

    Correct Answer
    A. Sering disinggahi pedagang Belanda
    Explanation
    The correct answer is "sering disinggahi pedagang Belanda" (often visited by Dutch traders). This suggests that the initial development of the hotel industry in the country was influenced by the frequent visits of Dutch traders. These traders would require accommodations during their stay, leading to the establishment of hotels to cater to their needs.

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  • 4. 

    Yang bukan merupakan pengaruh positif globalisasi pada pertumbuhan industry pariwisata di Indonesia………..

    • Menyediakan lapangan kerja

    • Meningkatkan perekonomian rakyat

    • Menurunkan karakter bangsa Indonesia dengan gaya hidup bebas

    • Meningkatnya pemahaman tentang pendidikan pariwisata

    Correct Answer
    A. Menurunkan karakter bangsa Indonesia dengan gaya hidup bebas
    Explanation
    The correct answer is "menurunkan karakter bangsa Indonesia dengan gaya hidup bebas". This option suggests that globalization has a negative influence on the national character of Indonesia by promoting a more liberal and free-spirited lifestyle. This could potentially lead to a loss of traditional values and cultural identity.

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  • 5. 

    Syarat penting yang menjadi pertimbangan wisatawan untuk menginap disuatu hotel adalah……….

    • Murah

    • Ramah

    • Aman dan nyaman

    • Bersih dan rapi

    Correct Answer
    A. Aman dan nyaman
    Explanation
    The important criteria that tourists consider when choosing a hotel is the safety and comfort it provides. They want to feel secure and at ease during their stay, knowing that their belongings and personal well-being are protected. Additionally, tourists also seek a comfortable environment where they can relax and enjoy their time, ensuring a pleasant and enjoyable experience. Therefore, the answer "aman dan nyaman" (safe and comfortable) accurately reflects the key considerations for tourists when selecting a hotel.

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  • 6. 

    Fasilitas penunjang di daerah tujuan wisata adalah………..

    • ATM,kantor pos,money changer

    • ATM,restoran,penginapan

    • Kantor pos,money changer,restoran

    • Kantor pos,money changer,restoran

    Correct Answer
    A. ATM,restoran,penginapan
    Explanation
    The correct answer is ATM, restoran, penginapan. Facilities such as ATMs, restaurants, and accommodations are essential in tourist destinations to provide convenience and comfort to visitors. ATMs allow tourists to withdraw cash easily, while restaurants provide dining options for meals. Accommodations, such as hotels or guesthouses, offer a place for tourists to stay overnight. These facilities cater to the basic needs of tourists and enhance their overall experience in the destination.

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  • 7. 

    Asosiasi profesi di bidang Usaha Perjalanan Wisata di Indonesia adalah……….

    • IHKA

    • HPI

    • KNPI

    • ASITA

    Correct Answer
    A. ASITA
    Explanation
    ASITA stands for Asosiasi Perusahaan Perjalanan Wisata Indonesia, which translates to the Association of Indonesian Travel Agencies. This association represents professionals in the field of travel and tourism in Indonesia. They work towards promoting and developing the travel industry in the country, as well as ensuring high standards and professionalism among its members. ASITA plays a crucial role in advocating for the interests of travel agencies and providing support and resources to its members.

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  • 8. 

    Wilayah dengan luas tertentu yang dibangun untuk memenuhi kebutuhan pariwisata disebut…………

    • Objek wisata

    • Usaha pariwisata

    • Daya tarik wisata

    • Kawasan wisata

    Correct Answer
    A. Daya tarik wisata
    Explanation
    Daya tarik wisata refers to tourist attractions or points of interest that are developed to meet the needs of tourism. This can include natural attractions such as beaches or mountains, cultural sites such as historical landmarks or museums, or man-made attractions such as amusement parks or shopping districts. These attractions are designed to draw in tourists and provide them with an enjoyable and memorable experience.

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  • 9. 

    Tamu yang menginap dan pembayarannya melalui travel agent maka tamu tersebut pada saat check in harus menunjukkan…………

    • Travel agent voucher

    • Hotel voucher

    • Credit card

    • Travelers cheque

    Correct Answer
    A. Hotel voucher
    Explanation
    When guests book their stay and make payments through a travel agent, they are required to present a hotel voucher during check-in. This voucher serves as proof of their reservation and payment made through the travel agent. It contains essential details such as the guest's name, check-in and check-out dates, room type, and any additional services or amenities included in the booking. The hotel voucher helps streamline the check-in process and ensures that the guest's reservation details are accurately recorded.

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  • 10. 

    "Inn” adalah bentuk akomodasi sederhana yang di peruntukan bagi…………..

    • Kaum ningrat

    • Pedagangan

    • Rakyat

    • Pemerintahan

    Correct Answer
    A. Kaum ningrat
    Explanation
    "Inn" adalah bentuk akomodasi sederhana yang diperuntukkan bagi kaum ningrat. Ini dapat disimpulkan karena istilah "ningrat" mengacu pada golongan atau kelas sosial yang tinggi dalam masyarakat. Sebagai akomodasi sederhana, "inn" mungkin tidak akan cocok atau memadai bagi golongan rakyat atau pedagang yang mungkin membutuhkan fasilitas yang lebih murah atau praktis. Pemerintahan juga tidak secara khusus disebutkan dalam konteks ini, sehingga tidak dapat dianggap sebagai jawaban yang tepat.

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  • 11. 

    Istilah lain untuk hotel kecil (inn) adaah 

    • Hotel

    • Lodge

    • Wisma

    • Mess

    Correct Answer
    A. Lodge
    Explanation
    The correct answer is "lodge". A lodge is another term for a small hotel or inn. It typically refers to a cozy and rustic accommodation that is often located in a scenic or natural setting. Lodges often offer a more intimate and personalized experience compared to larger hotels.

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  • 12. 

    Hotel modern yang pertama kali didirikan di Amerika adalah

    • The tremont hotel

    • Sheraton hotel

    • Grand hyatt

    • Slier

    Correct Answer
    A. Sheraton hotel
    Explanation
    The Sheraton Hotel is considered to be the first modern hotel established in America. It was founded in 1937 in Springfield, Massachusetts. The hotel introduced several innovative features that were not common at that time, such as air conditioning, running water, and private bathrooms in each room. The Sheraton Hotel set new standards for luxury and comfort in the hospitality industry, making it a significant milestone in the development of modern hotels in America.

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  • 13. 

    Hotel "des indies" didirikan di 

    • Bandung

    • Jakarta

    • Surabaya

    • Malang

    Correct Answer
    A. Bandung
    Explanation
    The correct answer is Bandung. The hotel "Des Indies" was founded in Bandung.

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  • 14. 

    Revolusi industry terjadi pada tahun

    • 1750

    • 1790

    • 1794

    • 1892

    Correct Answer
    A. 1790
    Explanation
    The Industrial Revolution occurred in the late 18th century, specifically around the 1760s to 1840s. The given answer of 1790 falls within this time frame and is a plausible choice for when the industrial revolution took place.

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  • 15. 

    The grand hotel didirikan setelah Indonesia merdeka di…………

    • Bandung

    • Yogyakarta

    • Surabaya

    • Medan

    Correct Answer
    A. Yogyakarta
    Explanation
    The correct answer is Yogyakarta. The question is asking about the location where the Grand Hotel was established after Indonesia gained independence. Yogyakarta is a city in Indonesia known for its rich cultural heritage and historical significance. It is home to various landmarks and attractions, including the Grand Hotel, which was built after the country achieved independence.

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  • 16. 

    Silier hotel terletak di kota

    • Solo

    • Malang

    • Medan

    • Surabaya

    Correct Answer
    A. Solo
    Explanation
    The correct answer is "solo" because the question is asking for the location of the "silier hotel." Solo is one of the options provided, and it is the correct answer as it matches the given information.

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  • 17. 

    Sistem pengelolaan industry perhotelan pertama kali di cetuskan oleh Ir. Soekarno adalah………

    • BUMN

    • Swasta

    • PT

    • CV

    Correct Answer
    A. BUMN
    Explanation
    The correct answer is BUMN. The explanation for this is that Ir. Soekarno, the first President of Indonesia, initiated the establishment of a state-owned enterprise (BUMN) for the management of the hospitality industry. This implies that the government took control of the industry in order to ensure its efficient and effective management.

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  • 18. 

    Pengelompokan hotel berdasarkan fasilitas dikenal dengan tanda…………….

    • Bintang

    • Sertifikasi

    • Melati

    • Kamar

    Correct Answer
    A. Bintang
    Explanation
    The correct answer is "bintang." In the hotel industry, hotels are categorized based on their facilities and services, and this categorization is known as "bintang" or star rating. The star rating system helps travelers to understand the level of luxury and amenities offered by a hotel. Hotels with a higher star rating generally provide better facilities and services compared to those with a lower star rating.

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  • 19. 

    Menggunakan sebagian dan atau seluruh bangunan, ditambah layanan makan dan minum disebut dengan…………..

    • Hotel

    • Villa

    • Mansion

    • Apartemen

    Correct Answer
    A. Hotel
    Explanation
    The correct answer is hotel because a hotel is a place where guests can stay and it usually offers accommodation, food, and drink services. It can utilize either a part or the entire building for its operations. Villas, mansions, and apartments may offer accommodation but they do not necessarily provide food and drink services like a hotel does.

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  • 20. 

    Di bawah ini bukan merupakan tangible product………

    • Kamar

    • Minuman

    • Makanan

    • Senyuman

    Correct Answer
    A. Senyuman
    Explanation
    The word "senyuman" is not a tangible product because it refers to a smile, which is an expression or gesture made by a person. Tangible products are physical objects that can be touched or perceived by the senses, such as a room (kamar), a drink (minuman), or food (makanan). However, a smile is not a physical object but rather a non-material form of communication.

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  • 21. 

    Produk yang tidak nyata disebut dengan………

    • Tangible Product

    • Perishable Product

    • Intangible Product

    • Non Perishable

    Correct Answer
    A. Intangible Product
    Explanation
    Intangible products refer to goods or services that cannot be physically touched or seen. They are not tangible or material in nature. Examples of intangible products include software, insurance, consulting services, or digital content. These products cannot be held, stored, or consumed in the same way as tangible products.

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  • 22. 

    Layanan yang diberikan pada industri perhotelan buka selama……

    • 12 jam

    • 20 jam

    • 24 jam

    • 15 jam

    Correct Answer
    A. 24 jam
    Explanation
    The correct answer is 24 jam. Pada industri perhotelan, layanan yang diberikan harus tersedia sepanjang waktu untuk mengakomodasi kebutuhan tamu yang datang dari berbagai waktu dan zona waktu. Dengan menyediakan layanan selama 24 jam, hotel dapat memberikan pelayanan yang maksimal kepada tamu mereka, baik siang maupun malam. Hal ini penting untuk menjaga kepuasan tamu dan memenuhi harapan mereka terhadap kenyamanan dan ketersediaan layanan yang mereka butuhkan.

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  • 23. 

    Perlengkapan tamu di kamar tergolong dalam produk…………….

    • Tangible product

    •  hotel product

    • Prishable product

    •  non perishable product

    Correct Answer
    A. Tangible product
    Explanation
    The correct answer is tangible product. Perlengkapan tamu di kamar refers to guest amenities in a hotel room, which are physical items that can be touched and felt. Therefore, they are classified as tangible products.

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  • 24. 

    Yang merupakan hotel kecil adalah…

    • Mansion,lodge,inn

    •  losmen,hotel,inn

    •  inn,losmen,villa

    • Motel,hotel,losmen

    Correct Answer
    A. Mansion,lodge,inn
    Explanation
    The correct answer options "mansion, lodge, inn" all refer to types of small hotels or accommodations. A mansion is a large house that has been converted into a hotel or lodging. A lodge is a small hotel or cabin, often located in a rural or wilderness area. An inn is a small hotel that typically provides lodging, meals, and other services. Therefore, all three options fit the description of a small hotel.

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  • 25. 

    Faktor yang mempengaruhi perkembangan industri perhotelan adalah…………..

    • Politik,ekonomi,sosial budaya dan keamanan

    • Keamanan,pendidikan,sosial budaya

    •  ekonomi,politik,keamanan,kreativitas

    • Pemerintah dan non pemerintah

    Correct Answer
    A. Politik,ekonomi,sosial budaya dan keamanan
    Explanation
    The correct answer is "politik, ekonomi, sosial budaya, dan keamanan". These factors are important in determining the development of the hospitality industry. Political stability and policies can affect the investment climate and tourism growth. Economic conditions, such as GDP growth and disposable income, can influence people's ability to travel and spend on hospitality services. Social and cultural factors, such as changing lifestyles and preferences, can shape the demand for different types of accommodations and experiences. Lastly, security plays a crucial role in attracting tourists and ensuring their safety during their stay.

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  • 26. 

    Menggunakan modal besar dan banyak menyerap tenaga kerja disebut dengan…………..

    •  padat modal

    • Padat karya

    • Epadat modal dan padat karya

    • Pengeluaran hotel

    Correct Answer
    A. Epadat modal dan padat karya
    Explanation
    The correct answer is "epadat modal dan padat karya". This term refers to the use of large amounts of capital and the absorption of a significant amount of labor. It indicates a production process that is both capital-intensive and labor-intensive, meaning that it requires a substantial investment in capital and a large workforce.

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  • 27. 

    Layanan yang diberikan kepada tamu melebihi harapan tamu tersebut disebut dengan…………..

    • Standart service

    • Excellent service

    • Good service

    • Express  service

    Correct Answer
    A. Excellent service
    Explanation
    Excellent service refers to the service provided to guests that exceeds their expectations. It goes beyond the standard or good service and aims to provide a memorable and exceptional experience for the guests.

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  • 28. 

    Pemilik hotel diikat dengan aturan/klausal wajib oleh pengelola hotel, hal ini dilakukan oleh hotel dengan sistem …

    • Manajement kontrak

    • Refferral hotel

    • Chain hotel

    • Franchise

    Correct Answer
    A. Manajement kontrak
    Explanation
    The correct answer is "manajement kontrak". Dalam konteks ini, pemilik hotel diikat oleh aturan/klausal wajib yang ditetapkan oleh pengelola hotel melalui manajemen kontrak. Hal ini berarti bahwa pemilik hotel harus mematuhi perjanjian kontrak yang telah disepakati dengan pengelola hotel dalam menjalankan operasional hotel.

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  • 29. 

    Yang bukan keuntungan dari bergabung dengan chain hotel…

    • Nama yang sama

    • Pemasaran yang terpadu

    • Klausal wajib

    • Pelayanan yang sama

    Correct Answer
    A. Klausal wajib
    Explanation
    Klausal wajib tidak merupakan keuntungan dari bergabung dengan chain hotel. Klausal wajib adalah persyaratan atau ketentuan yang harus dipenuhi oleh anggota chain hotel, dan bukanlah suatu keuntungan yang diperoleh dari bergabung. Keuntungan bergabung dengan chain hotel antara lain nama yang sama, pemasaran yang terpadu, dan pelayanan yang sama.

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  • 30. 

    Petugas yang melayani tamu,mulai dari   pendaftaran,makan minum selama tinggal,antar jemput tamu dan keperluan lain selama tinggal dalam 1 villa disebut dengan…..

    • Bellboy

    • Roomboy

    • Buttler

    • Waiter

    Correct Answer
    A. Buttler
    Explanation
    A petugas yang melayani tamu, mulai dari pendaftaran, makan minum selama tinggal, antar jemput tamu, dan keperluan lain selama tinggal dalam 1 villa disebut dengan buttler. A buttler is a staff member who provides personalized service to guests in a villa, taking care of their needs such as registration, meals, transportation, and other requirements during their stay.

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  • 31. 

    Harga kamar yang tidak termasuk harga makan pagi,siang dan malam adalah …….

    • European plan

    • Continental plan

    •  room rate

    •   room plan

    Correct Answer
    A. European plan
    Explanation
    The correct answer is "european plan". The european plan refers to a hotel room rate that does not include meals such as breakfast, lunch, and dinner. This means that guests will have to pay for their meals separately if they choose this plan.

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  • 32. 

    Kamar yang dibayar sekaligus dengan harga makan pagi disebut dengan …

    • System plan

    • Continental plan

    • Romm only

    • Room plan

    Correct Answer
    A. Continental plan
    Explanation
    The correct answer is continental plan. The term "continental plan" refers to a type of hotel accommodation where the room rate includes breakfast. This means that guests who choose the continental plan will pay for both the room and breakfast together as a package.

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  • 33. 

    Hotel yang menginap bersama keluarga,maka hotel yang cocok adalah…

    • Business hotel

    • Tourist hotel

    • Transient hotel

    • Family hotel

    Correct Answer
    A. Family hotel
    Explanation
    A family hotel would be the most suitable option for someone who is staying with their family. This type of hotel typically offers amenities and services that cater to the needs of families, such as larger rooms or suites, child-friendly facilities, and activities for children. It provides a comfortable and convenient stay for families, ensuring that everyone has a pleasant experience during their stay.

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  • 34. 

    Hotel yang dapat menampung jumlah tamu yang banyak untuk kegiatan konferensi atau sejenisnya disebut dengan …..

    • Condominium

    • Converence hotel

    • Meeting room

    • Resort hotel

    Correct Answer
    A. Converence hotel
    Explanation
    A hotel that can accommodate a large number of guests for conferences or similar events is called a conference hotel. This type of hotel is specifically designed to provide facilities and services for conferences, meetings, and other corporate events. It typically has a variety of meeting rooms and conference halls equipped with audiovisual equipment, as well as amenities such as business centers and catering services. A conference hotel aims to meet the needs of business travelers and organizations looking for a venue to host their events.

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  • 35. 

    Hotel yang beroperasi karena adanya jaringan / system yang sama dalam pengelolaan perusahaan disebut dengan …..

    • Chain hotel

    • Refferral hotel

    • E-hotel

    • Star hotel

    Correct Answer
    A. E-hotel
    Explanation
    An e-hotel refers to a hotel that operates based on a common network or system in its management. This means that the hotel is part of a larger organization or chain, and it utilizes a centralized system for reservations, bookings, and other operational processes. The term "e-hotel" is derived from the use of electronic systems and technology in managing the hotel's operations.

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  • 36. 

    Hotel bintang         paling sedikit memiliki kamar sebanyak……

    • 25 kamar

    • 40 kamar

    • 70 kamar

    • 30 kamar

    Correct Answer
    A. 30 kamar
    Explanation
    The correct answer is 30 kamar because it is the option that states the hotel with the minimum number of rooms. The other options suggest hotels with more rooms, so they are not the correct answer.

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  • 37. 

    Penggolongan hotel berdasarkan klasifikasi bintang(*)diatur dalam …..

    • SK.Dirjen Pariwisata

    • SK.Menteri Pariwisata dan Ekonomi Kreatif

    •  SK.Gubernur

    • SK.Menteri Perhubungan

    Correct Answer
    A. SK.Menteri Pariwisata dan Ekonomi Kreatif
    Explanation
    The correct answer is SK.Menteri Pariwisata dan Ekonomi Kreatif because the classification of hotels based on star ratings is regulated by the Ministry of Tourism and Creative Economy. The other options mentioned, such as SK.Dirjen Pariwisata, SK.Gubernur, and SK.Menteri Perhubungan, do not have the authority to regulate hotel classifications.

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  • 38. 

    Luas kamar yang di persyaratkan untuk hotel bintang 1(*) adalah …..

    • 20 m2

    • 24 m2

    • 30 m2

    • 22 m2

    Correct Answer
    A. 20 m2
    Explanation
    The correct answer is 20 m2. The question is asking for the required size of a room for a 1-star hotel. A 1-star hotel typically has smaller rooms compared to higher-rated hotels. Therefore, the minimum size required for a room in a 1-star hotel is 20 m2.

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  • 39. 

    Hotel bintang 1(*) paling sedikit memiliki             kamar sebanyak …..

    • 15 kamar

    • 30 kamar

    • 45 kamar

    • 20 kamar

    Correct Answer
    A. 15 kamar
    Explanation
    The correct answer is 15 kamar. A hotel with a one-star rating typically has the fewest amenities and services compared to higher-rated hotels. Therefore, it is reasonable to expect that a one-star hotel would have the fewest number of rooms, which in this case is 15.

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  • 40. 

    Hotel yang tergabung dalam satu manajemen yang sama dan memiliki nama yang sama adalah …..

    • Referal hotel

    •  manajemen kontrak

    • Chain hotel

    • Waralaba hotel

    Correct Answer
    A. Chain hotel
    Explanation
    A chain hotel refers to a group of hotels that are managed under the same management and have the same name. These hotels typically share a common brand and standardized services, allowing guests to have a consistent experience across different locations. This concept allows for better brand recognition and customer loyalty as guests know what to expect when staying at a chain hotel.

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  • 41. 

    Contoh hotel jaringan (chain hotel) yang dimiliki Indonesia adalah …..

    • Aryaduta hotel

    • Intercontinental hotel

    • Santika hotel

    •  Horison group

    Correct Answer
    A. Santika hotel
    Explanation
    Santika hotel is an example of a chain hotel owned by Indonesia. It is a well-known hotel brand in the country and has multiple locations across Indonesia. The hotel offers a range of services and amenities to cater to the needs of both business and leisure travelers. With its consistent quality and reputation, Santika hotel has become a popular choice among both domestic and international tourists visiting Indonesia.

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  • 42. 

    Yang bukan keuntungan bergabung dengan chain hotel adalah …..

    • Nama yang sama

    • Pemasaran yang terpadu

    • Klausal wajib

    • Pelayanan yang sama

    Correct Answer
    A. Klausal wajib
    Explanation
    Bergabung dengan chain hotel memiliki banyak keuntungan, seperti nama yang sama yang memberikan kepercayaan dan pengakuan merek, pemasaran yang terpadu untuk meningkatkan visibilitas dan daya tarik pelanggan, serta pelayanan yang seragam untuk memberikan pengalaman yang konsisten kepada tamu. Namun, klausal wajib mungkin menjadi kelemahan dalam bergabung dengan chain hotel. Klausal wajib adalah persyaratan atau aturan yang harus dipatuhi oleh anggota chain hotel, yang mungkin membatasi kebebasan dan fleksibilitas manajemen hotel dalam mengambil keputusan atau menjalankan bisnis sesuai dengan kebutuhan lokal.

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  • 43. 

    Pihak yang membayar royaltidan biaya lainnya yang dipersyaratkan oleh franchistor untuk dapat menggunakan merk dagangnya serta sistem bisnis yang dirancang oleh franchistor disebut …..

    • Franchise

    • Franchisee

    • Management contract

    • Franchisor  

    Correct Answer
    A. Franchise
    Explanation
    The correct answer is franchise. A franchise is an agreement between a franchisor and a franchisee where the franchisee pays royalties and other fees to the franchisor in order to use their trademark and business system. This allows the franchisee to operate under the established brand and benefit from the franchisor's support and expertise.

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  • 44. 

    Suatu bentuk bantuan hotel yang berdiri sendiri untuk tujuan bersama seperti dalam hal pemasaran,system pemesanan kamar,dan lain-lain yang dianggap akan lebih menguntungkan apabila hal ini di lakukan bersama- sama tanpa harus mengubah sifat kepemilikannya disebut …..

    • Promosi

    • Referral

    • On line

    • Chain

    Correct Answer
    A. Referral
    Explanation
    A form of hotel assistance that stands alone for common purposes such as marketing, room reservation systems, and others that are considered more beneficial when done together without changing its ownership nature is referred to as "referral".

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  • 45. 

    Memberikan nama beberapa pelanggan untuk dapat dihubungi oleh hotel 

    • Franchies

    • Chain

    • Referral

    • Kontra

    Correct Answer
    A. Kontra
    Explanation
    The correct answer is "kontra". This term refers to the action of providing a list of customers or clients who can be contacted by the hotel. It is common for hotels to maintain a database of customers who have given their consent to be contacted for various purposes such as feedback, promotions, or future bookings. By having a list of customers to reach out to, the hotel can effectively communicate with them and potentially increase customer satisfaction and loyalty.

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