1.
Give the answer in one word (कृपया एक शब्द में उतर दें):
Sale of physical goods or merchandise in small or individual quantities for direct consumption by the purchaser.
[ खरीदार द्वारा प्रत्यक्ष उपभोग के लिए भौतिक वस्तुओं या माल की अलग - अलग या कम मात्रा में बिक्री ]
2.
Give the answer in one word (कृपया एक शब्द में उतर दें):
A person who is responsible for taking care of customer.
[ व्यक्ति जो ग्राहक की देखभाल के लिए जिम्मेदार होता है. ]
Explanation
The person responsible for taking care of customers is commonly known as a Customer Service Associate (CSA) or C S A.
3.
Give the answer in one word (कृपया एक शब्द में उतर दें):
Charges for bringing goods to a place.
[ माल को एक जगह से दूसरी जगह तक लाने की कीमत. ]
4.
Give the answer in one word (कृपया एक शब्द में उतर दें):
The label on an item for sale showing its price.
[ आइटम पर लेबल जिसपर उसकी बिक्री की कीमत दिखती है. ]
Explanation
The correct answer is "Price Tag" or "Pricetag" because it is a label that displays the price of an item for sale.
5.
Give the answer in one word (कृपया एक शब्द में उतर दें):
Counting of stock physically.
[ भौतिक रूप से स्टॉक की गिनती. ]
6.
Fill in the blanks (खाली स्थान भरो):
Consumer behaviour is the study of individual, groups or __________________.
[ उपभोक्ता व्यवहार व्यक्ति, समूह, या __________________ का अध्ययन होता है. ]
Explanation
Consumer behaviour is the study of individual, groups or organizations/organisations. It examines how individuals, groups, or organizations/organisations make decisions about what to buy, use, or dispose of, and how they interact with products and services. Understanding consumer behaviour helps businesses and marketers to develop effective marketing strategies and tailor their products and services to meet the needs and preferences of their target consumers.
7.
Fill in the blanks (खाली स्थान भरो):
The customers who generally make a quick decision are known as ________________________ type of customers.
[ जो ग्राहक आम तौर पर बहुत जल्दी निर्णय लेते हैं, उन्हें_________________________ प्रकार के ग्राहक के रूप में जाना जाता है. ]
Explanation
The customers who generally make a quick decision are known as nervous type of customers. These customers tend to feel anxious or uneasy when making purchasing decisions and therefore make quick choices to alleviate their discomfort. They may be easily influenced by sales tactics or external factors that create urgency.
8.
Fill in the blanks (खाली स्थान भरो):
The ______________________ is normally where the hot and cold beverage services are setup for meals.
[ ______________________सामान्य रूप से वह स्थान है जहाँ भोजन के लिए गर्म और ठंडे पेय सेवाओं की व्यवस्था की जाती है. ]
Explanation
The sideboard is normally where the hot and cold beverage services are setup for meals. It is a piece of furniture that is usually placed against a wall in a dining room or kitchen and is used to store and display serving dishes, utensils, and other dining essentials. It provides a convenient and organized space for setting up the beverage services during meals, making it easily accessible to the diners.
9.
Fill in the blanks (खाली स्थान भरो):
The full form of MRP is _______________________________.
[ एम आर पी का पूरा नाम_______________________________होता है. ]
Explanation
MRP stands for Maximum Retail Price. It refers to the highest price at which a product can be sold to the end consumer. The MRP includes the cost of production, transportation, taxes, and the profit margin for the retailer. It serves as a benchmark price that ensures fair pricing and protects consumers from being overcharged. The MRP is usually printed on the product packaging and helps consumers make informed decisions while purchasing goods.
10.
Fill in the blanks (खाली स्थान भरो):
Merchandise, customer and ______________________ forms retail triangle.
[ मर्केंडाइज़, ग्राहक और __________________________ रिटेल ट्रायंगल (त्रिकोण) बनाता है. ]
Explanation
The correct answer is "Salesperson, Sales person". In the retail triangle, the three key components are merchandise, customer, and salesperson. The salesperson plays a crucial role in the retail industry as they interact with customers, assist them in making purchases, and provide information about the merchandise. They act as a bridge between the customer and the merchandise, ensuring a smooth and successful retail experience.
11.
Fill in the blanks (खाली स्थान भरो):
____________________________ is responsible for cleaning the store.
[ ____________________________ डिपार्टमेंट स्टोर की सफाई के लिए जिम्मेदार होता है. ]
Explanation
The correct answer for this question is "Housekeeping" or "House keeping". Both terms refer to the department or job responsibility of cleaning and maintaining the store.
12.
Fill in the blanks (खाली स्थान भरो):
A _________________ is a document which provides details of the product.
[ एक दस्तावेज जो उत्पाद का विवरण प्रदान करता है, उसे ____________________________कहते है. ]
Explanation
A bill is a document which provides details of the product. It includes information such as the itemized list of products or services purchased, the quantity, price, and total amount due. A bill is typically used in commercial transactions to request payment from the buyer.
13.
Fill in the blanks (खाली स्थान भरो):
The process of procuring ______________________by the stores from manufacturers is known as merchandising.
[ निर्माताओं द्वारा स्टोर्स से माल की खरीद की प्रक्रिया को ___________________ कहते है.]
Explanation
The process of procuring goods by the stores from manufacturers is known as merchandising.
14.
Fill in the blanks (खाली स्थान भरो):
The ___________________ seals every lock and exit point of the store.
[ दुकान के प्रत्येक ताले और निकास को ___________________ लॉक करता है. ]
Explanation
The store manager seals every lock and exit point of the store.
15.
Fill in the blanks (खाली स्थान भरो):
The clothes that a person wears usually outside office for comfort and leisurely activities are known as __________________.
[ ऐसे कपड़े जो व्यक्ति ऑफिस के बाहर आराम और इत्मीनान से अन्य गतिविधियों के लिए पहनता है, __________________ के रूप में जाना जाता है. ]
Explanation
The clothes that a person wears outside the office for comfort and leisurely activities are known as casual wear. Casual wear refers to clothing that is relaxed, comfortable, and suitable for informal occasions. It is different from formal wear, which is typically worn for professional or formal events. Casual wear is often characterized by its relaxed fit, casual fabrics, and casual styling. It is commonly worn during weekends, vacations, or social gatherings where a more relaxed and informal dress code is appropriate. Therefore, the correct answer is casual wear or casual.
16.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
Retail Industry is divided into__________________ and __________________retail.
[ खुदरा उद्योग __________________ और __________________ खुदरा में बांटा गया है. ]
Correct Answer
A. Organized and Unorganized [संगठित और असंगठित]
Explanation
The correct answer is "Organized and Unorganized". The retail industry is divided into two categories - organized retail and unorganized retail. Organized retail refers to the modern and formal sector of retail where the retail activities are carried out in a planned and structured manner. It includes large retail chains, supermarkets, department stores, etc. On the other hand, unorganized retail refers to the traditional and informal sector of retail where the retail activities are carried out in a disorganized and unstructured manner. It includes small mom-and-pop stores, street vendors, local kirana shops, etc.
17.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
Western formal wear for gents in office is ___________________________.
[ कार्यालय में पुरूषों के के लिए पश्चिमी सामान्य वस्त्र ___________________________ है. ]
Correct Answer
B. Pants + Kameez + Leather Shoes [पैंट + कमीज + चमड़े के जूते]
18.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
Cross selling means ___________________________.
[ क्रॉस सेलिंग का मतलब ___________________________. ]
Correct Answer
C. Selling additional products to an existing customer. [एक मौजूदा ग्राहक को अतिरिक्त उत्पाद बेचना.]
Explanation
Cross selling refers to the practice of selling additional products or services to an existing customer. It involves offering complementary or related products that can enhance the customer's experience or meet their additional needs. This strategy aims to increase customer satisfaction, loyalty, and revenue by leveraging the existing relationship with the customer. Cross selling is a common practice in various industries, such as retail, banking, and telecommunications, where companies aim to maximize their sales potential from each customer.
19.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
For a Shopkeeper, Flat 80% off is more effective or buy 1 get 4 free is more effective way of advertisement?
[ एक दुकानदार के लिए फ्लैट 80% छूट अधिक प्रभावशाली है या फिर 1 खरीदने पर 4 मुफ्त पायें अधिक प्रभावशाली विज्ञापन का तरीका है? ]
Correct Answer
C. Buy 1 get 4 free is more effective as it will help us sell more effectively
[1 खरीदने पर 4 मुफ्त पायें अधिक प्रभावशाली है, क्योंकि यह हमारी बिक्री बढ़ाने में मदद करेगा]
Explanation
Buy 1 get 4 free is more effective as it will help increase sales. By offering this deal, the shopkeeper is enticing customers to make a purchase by giving them additional products for free. This not only provides value to the customers but also creates a sense of urgency to take advantage of the offer. This strategy can attract more customers and lead to higher sales compared to a flat 80% discount, which may not have the same level of appeal or incentive for customers to make a purchase.
20.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
Talkative type of customer is _____________________________.
[ बातूनी प्रकार के ग्राहक _____________________________ है. ]
Correct Answer
A. Quite easy to handle [संभलने में काफी आसान होते]
Explanation
A talkative type of customer is quite easy to handle because they are willing to engage in conversation and share their thoughts and opinions. They are likely to provide valuable feedback and can be easily persuaded or influenced. Their talkativeness can also create a friendly and comfortable atmosphere, making it easier for the customer service representative to establish rapport and provide satisfactory service.
21.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
Something for nothing type of customer are known as ____________________________ type of customers.
[ कुछ नहीं के लिए कुछ प्रकार के ग्राहक____________________________ प्रकार ग्राहक के रूप में जाना जाता है. ]
Correct Answer
C. Bargain [बार्गेन]
Explanation
The correct answer for this question is "Bargain" because the phrase "something for nothing" implies that the customer is looking for a good deal or discount, trying to get the most value for their money. This type of customer is often referred to as a "bargain" customer.
22.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
The Customer Sales Associate must do __________________________ of the following, while making a sale.
[ बिक्री करते समय कस्टमर सेल्स एसोसिएट निम्नलिखित में से __________________________ करता है. ]
Correct Answer
D. All of the above [उपरोक्त सभी]
Explanation
The Customer Sales Associate must display product knowledge, try to sell other products, and give information about the product while making a sale.
23.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
Mohan is opening a store. You know his store will have sections for food, groceries, cosmetics, clothes and footwear. All the merchandise will be at a discounted rate. What store is Mohan opening?
[ मोहन एक दुकान खोल रहा है. तुम्हें पता है कि उसकी दुकान में भोजन, किराने का सामान, सौंदर्य का सामान, कपड़े और जूते के लिए वर्ग होंगे. सभी माल का एक रियायती दर होगा. किस प्रकार का स्टोर मोहन खोल रहा है? ]
Correct Answer
D. Hyper market [हायपरमार्केट]
Explanation
Mohan is opening a hypermarket. A hypermarket is a large retail store that offers a wide variety of products, including food, groceries, cosmetics, clothes, and footwear. The distinguishing feature of a hypermarket is that it offers discounted rates on all the merchandise. Therefore, based on the given information, it can be concluded that Mohan is opening a hypermarket.
24.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
Silent type of customer is ________________________.
[ साइलेंट प्रकार के ग्राहक________________________ होते है. ]
Correct Answer
B. The most difficult type of customer [सबसे कठिन प्रकार के ग्राहक]
25.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
Eating in front of customer is considered as_______________________.
[ ग्राहक के सामने भोजन करना _______________________ माना जाता है. ]
Correct Answer
B. Bad habit [बुरी आदत]
Explanation
Eating in front of customers is considered a bad habit because it can be perceived as unprofessional and disrespectful. It may give the impression that the person eating is not focused on providing good service or attending to the needs of the customer. Additionally, it may make the customer feel uncomfortable or neglected, as they may feel that their presence is not valued. Therefore, it is generally recommended to avoid eating in front of customers to maintain a positive and professional image.
26.
True or False (सही या गलत बताइए):
A shopping mall is a place that one can buy everything under one roof.
[ शॉपिंग मॉल एक ऐसी जगह है जहाँ एक ही छत के नीचे सब कुछ खरीद सकते है. ]
Correct Answer
A. True [सही]
Explanation
A shopping mall is a large building or complex that houses multiple stores and shops, offering a wide variety of products and services. It provides customers with the convenience of finding everything they need in one place, under one roof. Therefore, the statement "A shopping mall is a place that one can buy everything under one roof" is true.
27.
True or False (सही या गलत बताइए):
If you have to buy large variety of products then you have to visit kiosk.
[ यदि आप विभिन्न प्रकार के उत्पादों को खरीदने चाहते हैं तो आप कीओस्क पर जाएँ. ]
Correct Answer
B. False [गलत]
Explanation
The statement is false because if you have to buy a large variety of products, it is not necessary to visit a kiosk. There are various options available such as supermarkets, department stores, online shopping platforms, and specialty stores where you can find a wide range of products. Kiosks usually have a limited selection of products and are more commonly found in public places for quick and convenient purchases.
28.
True or False (सही या गलत बताइए):
Toiletries include Harpic and Toilet Brush.
[ टॉयलेटरीज़ में हार्पिक और शौचालय ब्रश शामिल होता हैं. ]
Correct Answer
B. False [गलत]
Explanation
The statement is false because toiletries typically refer to personal care products used for hygiene purposes, such as soap, shampoo, toothpaste, and deodorant. Harpic and toilet brush are cleaning products used for maintaining the cleanliness of toilets, but they are not considered toiletries.
29.
True or False (सही या गलत बताइए):
Security cameras are recorded on a tape or a hard drive and can be reviewed as evidence if a crime occurs.
[ सुरक्षा कैमरे एक टेप या हार्ड ड्राइव पर रिकॉर्ड किए जाते है और अगर कोई अपराध होता है तो सबूत के तौर पर समीक्षा जा सकता है. ]
Correct Answer
A. True [सही]
Explanation
Security cameras are commonly used to record footage onto a tape or a hard drive. This recorded footage can then be reviewed as evidence if a crime occurs. This is a widely accepted practice in the field of security and surveillance. Therefore, the statement "Security cameras are recorded on a tape or a hard drive and can be reviewed as evidence if a crime occurs" is true.
30.
True or False (सही या गलत बताइए):
The meaning of Merchandise is the consumer.
[ मर्केंडाइज़ का अर्थ उपभोक्ता होता है. ]
Correct Answer
B. False [गलत]
Explanation
The meaning of Merchandise is not the consumer. Merchandise refers to goods that are bought and sold in business transactions. It can include products, commodities, or any other items that are traded.
31.
True or False (सही या गलत बताइए):
It is important for the sales person to exhibit pleasant personality.
[ विक्रेता के लिए सुखद व्यक्तित्व का प्रदर्शन करना महत्वपूर्ण होता है. ]
Correct Answer
A. True [सही]
Explanation
It is important for a salesperson to exhibit a pleasant personality because it helps in building rapport and trust with customers. A pleasant personality creates a positive impression and makes customers more likely to engage with the salesperson, listen to their recommendations, and ultimately make a purchase. A salesperson with a pleasant personality is also more likely to handle customer objections and difficult situations effectively, leading to better sales outcomes.
32.
True or False (सही या गलत बताइए):
We should never talk to argumentative/disbelieving type of customer.
[ हमें विवादपूर्ण / अविश्वासी प्रकार के ग्राहकों से कभी बात नहीं करनी चाहिए. ]
Correct Answer
B. False [गलत]
Explanation
False. It is not true that we should never talk to argumentative/disbelieving type of customers. It is important to engage with all types of customers and address their concerns or objections. By actively listening and providing relevant information or solutions, we can potentially turn an argumentative or disbelieving customer into a satisfied one. Ignoring or avoiding such customers may lead to negative reviews or damage to the company's reputation.
33.
True or False (सही या गलत बताइए):
It is better not to use common courtesy all the time while you talk to a customer as you can get bored by saying the same thing over and over again.
[ एक ग्राहक से बात करते हुए यह बेहतर है कि सामान्य शिष्टाचार का उपयोग हर समय नहीं करना चाहिए क्योंकि आप एक ही को बात बार बार कह कर ऊब सकते हैं. ]
Correct Answer
B. False [गलत]
Explanation
It is not better to avoid using common courtesy all the time while talking to a customer. Common courtesy is an important aspect of customer service as it helps in building rapport and creating a positive customer experience. While it is true that saying the same thing over and over again can be boring, it is still necessary to treat each customer with respect and politeness. Finding ways to personalize interactions and make them more engaging can help in avoiding boredom and providing excellent customer service. Therefore, the statement is false.
34.
True or False (सही या गलत बताइए):
Selling a product with the price mentioned on it, when you know that the price is incorrect is not an acceptable behaviour.
[ एक ऐसा उत्पाद बेचना जिस पर उसकी कीमत दी हो और आप जानते हैं कि कीमत गलत है, यह एक व्यवहार स्वीकार्य नहीं है. ]
Correct Answer
A. True [सही]
Explanation
Selling a product with an incorrect price mentioned on it is considered unethical and dishonest behavior. It is misleading to the customers and can lead to disputes and dissatisfaction. Businesses should ensure that the prices mentioned on their products are accurate and transparent to maintain trust and integrity with their customers.
35.
True or False (सही या गलत बताइए):
The act of selling the goods is known as Sales.
[ माल बेचने का कार्य बिक्री के रूप में जाना जाता है. ]
Correct Answer
A. True [सही]
Explanation
The statement correctly defines the act of selling goods as "Sales".
36.
Select the right match for the given word from the following options (निम्न विकल्पों में से दिए गए शब्द के लिए सही मैच को सेलेक्ट करिए):
Formal Suit [फॉर्मल सूट]
Correct Answer
B. Tie [टाई]
Explanation
A formal suit typically consists of several components, including a jacket, pants, and a tie. Therefore, the matching item for a formal suit would be a tie. The other options, such as socks, microwave plates, bowl set, and blouse piece, do not match with the concept of a formal suit.
37.
Select the right match for the given word from the following options (निम्न विकल्पों में से दिए गए शब्द के लिए सही मैच को सेलेक्ट करिए):
Dinner Set [डिनर सेट]
Correct Answer
D. Bowl Set [बाउल सेट]
Explanation
The correct match for the word "Dinner Set" is "Bowl Set" as both refer to a set of utensils or dishes used for serving food. Socks, Tie, Set of microwave plates, and Matching Blouse piece are not related to a Dinner Set.
38.
Select the right match for the given word from the following options (निम्न विकल्पों में से दिए गए शब्द के लिए सही मैच को सेलेक्ट करिए):
Sarees [सारी]
Correct Answer
E. Matching Blouse piece [मैचिंग ब्लाउज पीस]
39.
Select the right match for the given word from the following options (निम्न विकल्पों में से दिए गए शब्द के लिए सही मैच को सेलेक्ट करिए):
Shoes [शूज (जूते)]
Correct Answer
A. Socks [सॉक्स (मोज़े)]
Explanation
The correct match for the word "Shoes" is "Socks" because socks are typically worn with shoes. The other options, such as Tie, Set of microwave plates, Bowl Set, and Matching Blouse piece, do not have a direct association with shoes.
40.
Select the right match for the given word from the following options (निम्न विकल्पों में से दिए गए शब्द के लिए सही मैच को सेलेक्ट करिए):
Microwave Oven [माइक्रोवेव ओवन]
Correct Answer
C. Set of microwave plates [माइक्रोवेव प्लेटों का सेट]
41.
Identify the following picture and name them (नीचे दिए गए चित्रों को पहचाने और उनका नाम लिखिए):
Correct Answer
Hypermarket
Hyper market
Explanation
The given answer is correct because the picture shown represents a large retail store that offers a wide variety of products including groceries, household items, electronics, clothing, and more. This type of store is commonly known as a hypermarket or a hyper market.
42.
Identify the following picture and name them (नीचे दिए गए चित्रों को पहचाने और उनका नाम लिखिए):
Correct Answer
Kirana Shop
Grocery Shop
Kirana Store
Grocery Store
Grocery
Kirana
43.
Identify the following picture and name them (नीचे दिए गए चित्रों को पहचाने और उनका नाम लिखिए):
Correct Answer
Departmental Store
Department Store
44.
Identify the following picture and name them (नीचे दिए गए चित्रों को पहचाने और उनका नाम लिखिए):
Correct Answer
Speciality Store
45.
Identify the following picture and name them (नीचे दिए गए चित्रों को पहचाने और उनका नाम लिखिए):
Correct Answer
Franchisee Store
Franchisee