Tqm - Grile

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| By Razvan_odaie35
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Razvan_odaie35
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  • 1/89 въпроси

    Calitatea in specificare si proiectarea este apreciata in functie de:

    • Calitatea proiectarii produselor si tehnologiilor si calitatea proiectelor obtinute
    • Numai in functie de calitatea produselor
    • In functie de calitatea resurselor utilizate
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Tqm - Grile - Quiz

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  • 2. 

    Arhetipul percepe prototipul?

    • Da

    • Nu

    Correct Answer
    A. Da
    Explanation
    The correct answer is "Da". However, without any context or additional information provided in the question, it is difficult to provide a specific explanation for why "Da" is the correct answer. It could be based on prior knowledge or understanding of the subject matter being discussed.

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  • 3. 

    Prin cresterea calitatii se realizeaza economii de resurse destinate consumului, acestea pot fi:

    • Relative

    • Absolute

    • Atat relative cat si absolute

    Correct Answer
    A. Atat relative cat si absolute
    Explanation
    By improving the quality, savings of resources intended for consumption can be achieved. These savings can be both relative and absolute. This means that by increasing the quality, not only can the consumption of resources be reduced in proportion to the overall usage, but there can also be a reduction in the total amount of resources consumed. In other words, improving quality can lead to efficiency gains and cost savings in both relative and absolute terms.

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  • 4. 

    Certificarea sistemului calitatii este atestata prin:

    • Declaratia de conformitate a sistemului de asigurare a calitaii

    • Certificatul de conformitate a sistemului de asigurare a calitatii

    Correct Answer
    A. Certificatul de conformitate a sistemului de asigurare a calitatii
    Explanation
    The correct answer is "Certificatul de conformitate a sistemului de asigurare a calitatii" (Certificate of conformity of the quality assurance system). This is because a certification is a formal document issued by a recognized authority that confirms that a system meets specific requirements or standards. In this case, the certification is specifically for the quality assurance system, indicating that it has been assessed and found to be in compliance with the necessary quality standards. The declaration of conformity is a statement of compliance, but it does not carry the same weight as a formal certification.

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  • 5. 

    Un produs este de calitate superioara daca are:

    • Cost ridicat

    • Cost scazut

    • Pret ridicat

    • Pret sczaut

    • Nici una din situatii nu este general valabila

    Correct Answer
    A. Nici una din situatii nu este general valabila
    Explanation
    The correct answer is "nici una din situatii nu este general valabila" which means "none of the situations is generally valid." This means that none of the given options (high cost, low cost, high price, low price) can be used as a general indicator of superior quality for a product. Quality cannot be determined solely based on cost or price. Other factors such as materials used, craftsmanship, performance, and customer satisfaction also play a role in determining the quality of a product.

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  • 6. 

    Premiile calitii se acorda pentru:

    • Respectarea legislatiei calitatii

    • Realizari deosebite in domeniul calitatii

    • Recompensarea producatorilor corecti

    Correct Answer
    A. Realizari deosebite in domeniul calitatii
    Explanation
    The correct answer is "realizari deosebite in domeniul calitatii" which translates to "outstanding achievements in the field of quality." This answer aligns with the context of the question which discusses quality awards. It suggests that these awards are given to individuals or organizations that have achieved exceptional results in the area of quality. The other options, such as "respectarea legislatiei calitatii" (compliance with quality legislation) and "recompensarea producatorilor corecti" (rewarding correct producers), do not directly relate to outstanding achievements in quality.

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  • 7. 

    Care din urmatoarele afirmatii se ataseaza categoriei estetice ornament?

    • Se realizeaza prin modelare artistica, nu are autonomie fata de obiect si isi pierde importanta estetica odata cu distrugerea formal

    • Se aplica altei forme, are autonomie fata de forma de baza

    • Este elemental esential prin care prod. sa prezinte si comunice cu beneficiarul si mediul

    • Reflecta legatura care trebuie sa existe intre structura interna, configuratia produsului si elementele din mediul inconjurator

    Correct Answer
    A. Se realizeaza prin modelare artistica, nu are autonomie fata de obiect si isi pierde importanta estetica odata cu distrugerea formal
    Explanation
    This statement suggests that aesthetic ornamentation is achieved through artistic modeling, it is not independent from the object it is attached to, and it loses its aesthetic significance once the formal structure is destroyed. In other words, the ornamentation is intricately linked to the object and cannot exist on its own as a separate entity. Its aesthetic value is dependent on the overall formal structure of the object, and if that structure is destroyed, the ornamentation loses its aesthetic importance.

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  • 8. 

    Caracteristicile senzoriale se individualizeaza de celelalte caract. prin:

    • Costul ridicat al realizarii lor

    • Sunt percepute prin intermediul organelor de simt

    • Sunt strict necesare pentru realizarea functiei de  baza a produsului

    Correct Answer
    A. Sunt percepute prin intermediul organelor de simt
    Explanation
    Sensory characteristics are distinguished from other characteristics by being perceived through sensory organs. This means that sensory characteristics are related to the senses and can be experienced through sight, touch, taste, smell, or hearing. These characteristics play a crucial role in the overall perception and experience of a product.

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  • 9. 

    Certificarea produselor are ca scop:

    • Evaluarea calitatii

    • Auditul produselor 

    • Atestarea posibilitatilor de a realiza prod. cu anumite niveluri ale caract. de calitate

    Correct Answer
    A. Atestarea posibilitatilor de a realiza prod. cu anumite niveluri ale caract. de calitate
    Explanation
    The certification of products aims to attest the ability to produce products with certain levels of quality characteristics. This means that the certification process evaluates and confirms that the company or product has the capabilities to meet specific quality standards and requirements. It ensures that the products consistently meet the desired quality levels and gives confidence to consumers and stakeholders regarding the quality of the products.

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  • 10. 

    Riscul de a fi respins lotul la controlul statistic de receptie ca fiind necorespunzator, desi acesta corespunde prevederilor din contract, este:

    • Riscul furnizorului

    • Riscul beneficiarului

    • Riscul intermediarului

    Correct Answer
    A. Riscul furnizorului
    Explanation
    The correct answer is "riscul furnizorului" which means "the risk of the supplier". This means that the risk of being rejected by the statistical reception control as inappropriate, even though it complies with the provisions of the contract, falls on the supplier. In other words, if the supplier's lot fails to meet the required standards, they bear the responsibility and potential consequences.

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  • 11. 

    Definiti tara care si-a facut din calitate un tel suprem, inregistrand in scurt timp succese notabile in acest domeniu? Variante de raspuns:

    • A. -SUA;

    • B. Germania;

    • C. Japonia;

    • D. Anglia;

    • E. Franta .

    Correct Answer
    A. C. Japonia;
    Explanation
    Japan is known for its focus on quality and has made it a top priority in various industries. The country has a reputation for producing high-quality products, especially in sectors such as automotive, electronics, and technology. Japanese companies have been able to achieve notable success in a short period of time by consistently delivering products that meet or exceed customer expectations in terms of quality. This emphasis on quality has helped Japan establish itself as a leader in various global markets.

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  • 12. 

    Coeficientul defectelor se calculeaza:

    • Pe zile pt. fiecare tip de defect

    • Pe luni pt. fiecare tip de defect

    • Pe zile si pe luni prin raportarea numarului de defecte la total produse verificate

    • Pe zile si luni prin raportarea nr de defecte la total produse verificate intr-o luna

    Correct Answer
    A. Pe zile si pe luni prin raportarea numarului de defecte la total produse verificate
    Explanation
    The coefficient of defects is calculated by dividing the number of defects by the total number of products verified, both on a daily and monthly basis. This allows for a comprehensive assessment of the defect rate over different time periods, providing a more accurate representation of the overall quality of the products.

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  • 13. 

    Calitate pretului, privita ca o componenta a mixului de marketing, poate fi apreciata ca fiind buna daca acesta:

    • Este mai mare decat al concurentilor 

    • Este mai mic decat al concurentilor

    • Are flexibilitatea ridicata

    Correct Answer
    A. Are flexibilitatea ridicata
    Explanation
    The correct answer is "are flexibilitatea ridicata" (has high flexibility). In the context of price quality as a component of the marketing mix, high flexibility refers to the ability of the price to adjust and adapt to different market conditions and customer needs. This means that the price can be easily modified or customized to meet specific requirements, allowing the company to respond effectively to changes in the market and customer preferences.

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  • 14. 

    Calitatea poate fi definita ca fiind:

    • Aptitudinea unui produs de a detine un ansamblu de caract. care-i confera posibilitatea satisfacerii unor necesitati specificate sau implicite

    • Aptitudinea unui prod. de a-si indeplini corect toate functiile, o perioada de timp data, in conditii de exploatare fixate

    • Aptitudinea unui produs de a raspunde nevoilor utilizatorului la un momoent dat

    • Aptitudinea unui produs de a fi mentinut sau adus in starea de functionare, in conditii date de utilizare si de efectuare a operatiilor de intretinere

    Correct Answer
    A. Aptitudinea unui produs de a detine un ansamblu de caract. care-i confera posibilitatea satisfacerii unor necesitati specificate sau implicite
    Explanation
    The correct answer is the definition of quality as the ability of a product to possess a set of characteristics that enable it to meet specified or implied needs. This definition emphasizes that quality is determined by the extent to which a product can satisfy the needs and expectations of its users. It implies that a high-quality product should have the necessary features and attributes to fulfill its intended purpose and meet the requirements of the customers.

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  • 15. 

    Costurile calitatii sunt: "costurile pe care le implica asigurarea unei calitati corespunzatoare si cele necesare pentru a da incredere, ca si pierderile datorate nerealizarii calitatii corespunzatoare". Aceasta definiie este data de:

    • Standardul ISO 8402

    • Prganizatia Europeana pentru Calitate

    • Deming El in lucrarea "Qualite, la revolution du management"

    • Juran in lucrarea "Quality Control Handbook"

    Correct Answer
    A. Standardul ISO 8402
    Explanation
    The correct answer is the standardul ISO 8402. This is because the definition of quality costs provided in the question aligns with the definition given by the ISO 8402 standard. ISO 8402 is an international standard that provides guidelines for quality management and defines various quality-related terms and concepts.

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  • 16. 

    Trasabilitatea reprezinta:

    • Traseul pe care il va parcurge produsul

    • Inregistrari pe baza carora se pot reface "istoricul" produsului

    • Inregistrari pe aza carora se pot stabili calitatea produ.

    Correct Answer
    A. Inregistrari pe baza carora se pot reface "istoricul" produsului
    Explanation
    Trasabilitatea reprezinta inregistrari pe baza carora se pot reface "istoricul" produsului. This means that traceability refers to the records that can be used to reconstruct the history of the product. Trasabilitatea allows for tracking and documenting the various stages and processes through which a product has gone, ensuring transparency and accountability. It helps in identifying the origin, quality, and any potential issues or defects in the product, making it an essential aspect of quality control and assurance.

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  • 17. 

    Certificarea personalului este necesara pt:

    • Persoana care realizeaza produse care prezinta riscuri deosebite pt oameni si mediu

    • Persoanele care lucreaza la operatii complexe

    • Persoanele care lucreaza in compartimentele de asigurarea calitatii

    Correct Answer
    A. Persoana care realizeaza produse care prezinta riscuri deosebite pt oameni si mediu
    Explanation
    The correct answer is "persoana care realizeaza produse care prezinta riscuri deosebite pt oameni si mediu" which means "person who produces products that pose significant risks to people and the environment". This answer is correct because it states that certification is necessary for individuals who are involved in the production of products that have high risks for both humans and the environment. This implies that these individuals need to have specific training and qualifications to ensure that they can safely handle and produce these products without causing harm.

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  • 18. 

    Durabilitatea poate fi definita ca fiind:

    • Aptitudinea unui produs de a detine ansamblul de caract. care-i confera posibilitatea satisfacerii unor necesitati specificate sau implicite 

    • Atitudinea unui produs de a-si indeplini corect toate functiile, o perioada de timp data, cel putin egala cu durata de normala de viata

    • Atitudinea unui produs de a raspunde nevoilor utilizatorului la un moment dat

    Correct Answer
    A. Atitudinea unui produs de a-si indeplini corect toate functiile, o perioada de timp data, cel putin egala cu durata de normala de viata
    Explanation
    Durabilitatea se referă la capacitatea unui produs de a-și îndeplini corect toate funcțiile pe o perioadă de timp specificată, cel puțin egala cu durata normală de viață a produsului. Aceasta înseamnă că produsul trebuie să rămână funcțional și să-și păstreze performanțele în timp, fără a se degrada prematur. Durabilitatea este esențială pentru a asigura satisfacerea nevoilor utilizatorului pe termen lung și pentru a evita costurile și inconveniențele asociate înlocuirii frecvente a produselor.

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  • 19. 

    Spirala calitatii evidentiaza principalele etape in realizarea unui produs. Dupa parcurgerea unui ciclu etapele reiau

    • La acelasi nivel, valorificandu-se experienta acumulata

    • La un nivel inferior, deoarece eforturile necesare fiecarei etape sunt mult mai mici

    • La un nivel superiror plecand de la o baza informationala perfectionata

    Correct Answer
    A. La un nivel superiror plecand de la o baza informationala perfectionata
    Explanation
    The spiral of quality highlights the main stages in the development of a product. After completing a cycle, the stages are repeated at the same level, utilizing the accumulated experience at a lower level, as the efforts required for each stage are much smaller, and at a higher level, starting from an improved informational base.

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  • 20. 

    Marcajele de identificare de pe prod. se mentin pana cand:

    • Are loc receptia la beneficiar si informatiile sunt preluate in doc. de receptie

    • Dispar ca urmare a actiunii factorilor atmosferici

    • Are loc prelucrarea suprafetelor ce poarta semen de identificare

    • Are loc prelucrarea suprafetelor ce poarta semen de identificare si incorporarea produsului in alt produs care are propriile marcaje

    Correct Answer
    A. Are loc prelucrarea suprafetelor ce poarta semen de identificare si incorporarea produsului in alt produs care are propriile marcaje
    Explanation
    The identification markings on the product are maintained until the surfaces carrying the identification marks are processed and the product is incorporated into another product that has its own markings.

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  • 21. 

    In raport cu gravitatea lor, defectele pot fi:

    • Critice

    • Ascunse

    • Principale

    • Secundare

    • Evidente

    • Minore

    • Accidentale

    Correct Answer(s)
    A. Critice
    A. Principale
    A. Secundare
    A. Minore
    Explanation
    The given answer includes different categories of defects based on their severity. "Critice" refers to critical defects that have a significant impact on the functionality or performance of a system. "Principale" refers to major defects that are important but not as severe as critical defects. "Secundare" refers to secondary defects that are less important and have a lower impact on the system. "Minore" refers to minor defects that have minimal impact on the system.

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  • 22. 

    Cheltuielile cu ridicarea calificarii personalului intra in categoria:

    • Costurilor de prevenire a noncalitatii si asigurarea calitatii

    • Costurilor de evaluare

    • Costurilor noncalitatii la producator

    • Costurilor noncalitatii la consumator/utilizator

    • Costurile clientelei piedute

    Correct Answer
    A. Costurilor de prevenire a noncalitatii si asigurarea calitatii
    Explanation
    The correct answer is "costurilor de prevenire a noncalitatii si asigurarea calitatii" because the expenses related to improving the qualifications of the staff are considered as costs for preventing non-quality and ensuring quality. By investing in the training and development of employees, an organization can minimize the occurrence of non-quality issues and enhance the overall quality of its products or services.

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  • 23. 

    Mentenabilitatea poate fi definita ca fiind:

    • Aptitudinea unui prod. de a detine un ansamblu de caract. care-i confera posibilitatea satisfacerii unor necesitati specificate sau implicite 

    • Aptitudinea unui prod. de a-si indeplini corect functiile, o perioada de timp data, in conditii de exploatare fixate

    • Aptitudinea unui prod. de a raspunde nevoilor utilizatorului la un moment dat

    • Aptitudinea unui prod. de a fi mentinut sau adus in stare de functionare, in conditii date de utilizare si de efectuare a operatiilor de intretinere

    Correct Answer
    A. Aptitudinea unui prod. de a fi mentinut sau adus in stare de functionare, in conditii date de utilizare si de efectuare a operatiilor de intretinere
    Explanation
    The correct answer states that "mentenabilitatea poate fi definita ca fiind aptitudinea unui prod. de a fi mentinut sau adus in stare de functionare, in conditii date de utilizare si de efectuare a operatiilor de intretinere." This means that maintainability refers to the ability of a product to be maintained or restored to a functioning state under specific conditions of use and maintenance operations.

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  • 24. 

    Cheltuielile cu repararea si intretinerea masinilor si utilajelor in vederea mentinerii preciziei de lucru intra in categoria:

    • Costurilor de prevenire a noncalitatii si asigurarea calitatii

    • Costurilor de evaluare

    • Costurilor noncalitatii la producator

    • Costurilor noncalitatii la consumator/utilizator

    • Costurilor clientelei pierdute

    Correct Answer
    A. Costurilor de prevenire a noncalitatii si asigurarea calitatii
    Explanation
    The expenses incurred for repairing and maintaining machines and equipment to ensure work precision fall under the category of costs for preventing non-quality and ensuring quality. These costs are associated with activities aimed at preventing defects and ensuring that products or services meet the desired quality standards.

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  • 25. 

    Un indicator care tine seama de ansamblul unor caract. tehnice speciale si se calculeaza prin compararea acestora cu niveluri de referinta si agregare sub diferite forme a rezultatelor compararii este:

    • Un indicator al calitatii tehnic

    • Un indicator al nivelului tehnic

    • Un indicator al nivelului calitatii

    • Un indicator al calitatii speciale

    Correct Answer
    A. Un indicator al nivelului tehnic
    Explanation
    The correct answer is "un indicator al nivelului tehnic" because the question is asking for an indicator that takes into account special technical characteristics and compares them to reference levels. This indicator measures the level of technical quality and is not specifically focused on the quality of a specific product or feature.

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  • 26. 

    Principalele cerinte ale asigurarii calitatii sunt:

    • A scrie ce faci

    • A comunica ce faci

    • A face ce scrii

    • A scrie ce fac executantii

    • A aduce dovezi

    • A instrui pe altii

    Correct Answer(s)
    A. A scrie ce faci
    A. A face ce scrii
    A. A aduce dovezi
    Explanation
    The correct answer is a combination of three main requirements for quality assurance: writing down what you do, actually doing what you have written down, and providing evidence or proof of your actions. These requirements ensure that there is clear documentation of the processes and actions taken, and that there is accountability and verification of the work done. By writing down what you do, you create a record that can be referenced and reviewed. By actually doing what you have written down, you ensure that the documented processes are followed. And by providing evidence, you demonstrate that the work has been completed as specified.

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  • 27. 

    Verigile lantului lui Deming au urmatoarea succesiune:

    • Imbunatatirea calitatii - cresterea productivitatii - reducerea preturilor - cresterea cotei de piata - reducerea costurilor - asigurarea de locuri de munca - recuperarea investitiei - consolidarea pozitiei

    • Imbunatariea calitatii - cresterea productivitaii - reducerea costurilor - reducerea preturilor - cresterea cotei de piata - consolidarea pozitiei - asigurarea locurilor de munca - recuperarea investitiei

    • Imbunatatirea calitatii - cresterea productivitatii - recucerea costurilor - asigurarea de locuri de munca - recuperarea investitiei - consolidarea pozitiei 0 reducerea preturilor - cresterea cotei de piata

    Correct Answer
    A. Imbunatariea calitatii - cresterea productivitaii - reducerea costurilor - reducerea preturilor - cresterea cotei de piata - consolidarea pozitiei - asigurarea locurilor de munca - recuperarea investitiei
    Explanation
    The correct answer is the one that follows the sequence of steps in the Deming Chain. It starts with improving quality, followed by increasing productivity, reducing costs, reducing prices, increasing market share, consolidating position, ensuring employment, and finally recovering investment. This answer aligns with the given sequence and maintains the logical progression of actions in the Deming Chain.

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  • 28. 

    Calitatea unui studio de cercetare de marketing poate fi apreciata pe baza:

    • Cheltuielilor facute, care trebuie sa fie cat mai mici

    • Efectelor, care trebuie sa fie fcaute cat mai mari

    • Raportului efecte/efort care trebuie sa fie cat mai mare

    • Raportului efect/efort care trebuie sa fie mai mic

    Correct Answer
    A. Raportului efecte/efort care trebuie sa fie cat mai mare
    Explanation
    The quality of a marketing research studio can be assessed based on the ratio of effects to effort, which should be as high as possible. This means that the studio should strive to achieve maximum effects (positive outcomes or results) while minimizing the amount of effort required. A higher ratio indicates that the studio is efficient and effective in producing desirable outcomes with minimal resources.

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  • 29. 

    Denumirea de "audit extern" provine de la faptul ca:

    • Vizeaza mediul extern al intreprinderii 

    • Este realizat de specialisti din afara intreprinderii

    • Este realizat de specialisti din afara unitatii auditate

    • Este realizat asupra aspectului exterior al produselor

    Correct Answer
    A. Este realizat de specialisti din afara intreprinderii
    Explanation
    The correct answer is "este realizat de specialisti din afara intreprinderii." This means that an external audit is conducted by specialists who are not part of the company or organization being audited. These external specialists provide an unbiased and independent assessment of the company's financial statements, internal controls, and compliance with regulations. Their expertise and objectivity ensure the credibility and reliability of the audit process.

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  • 30. 

    Premiul National Baldrigo se acorda in:

    • SUA din anul 1987

    • Japonia din anul 1987

    • Japonia din anul 1951

    • UE din anul 1992

    • SUA din anul 1951

    Correct Answer
    A. SUA din anul 1987
    Explanation
    The correct answer is SUA din anul 1987. This means that the National Baldrigo Prize is awarded in the United States starting from the year 1987.

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  • 31. 

    Cheltuielile cu achizitionarea de utilaje pentru mecanizarea si automatizarea operatiilor manuale intra in categoria:

    • Costurilor cu prevenire a noncalitatii si asigurarea calitatii

    • Costurilor de evaluare

    • Costurilor noncalitatii la producator

    • Costurilor noncalitatii la consumator/utilizator

    • Costurile clientelei pierdute

    Correct Answer
    A. Costurilor cu prevenire a noncalitatii si asigurarea calitatii
    Explanation
    The correct answer is "costurilor cu prevenire a noncalitatii si asigurarea calitatii" because the question is asking about the category in which expenses for purchasing machinery for mechanization and automation of manual operations fall. These expenses are related to preventing non-quality and ensuring quality, as they contribute to improving the efficiency and accuracy of manual operations, reducing the risk of errors and defects, and ultimately ensuring a higher quality of products or services.

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  • 32. 

    In standardizarea ISO clasa de calitate este considerata:

    • Un calificativ acordat managementului

    • Un indicator de categorie sau rang

    • Un indicator al Sistemului de Management al Calitatii

    • Un standard de referinta

    Correct Answer
    A. Un indicator de categorie sau rang
    Explanation
    In ISO standardization, the quality class is considered as an indicator of category or rank. This means that the quality class provides information about the category or rank of a particular product or service in terms of its quality. It helps in categorizing and ranking different products or services based on their quality levels, allowing consumers and businesses to make informed decisions.

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  • 33. 

    Muie PSD?

    • Da

    • Da

    • Da

    • Da

    Correct Answer(s)
    A. Da
    A. Da
    A. Da
    A. Da
  • 34. 

    In cazul auditului extern solutionarea cererilor de actiuni corective este verificata de catre:

    • Managerul firmei

    • Managerul calitatii

    • Auditori

    • Specialisti apartinand unitatii audiate

    Correct Answer
    A. Auditori
    Explanation
    The correct answer is "auditori". In the case of external audit, the resolution of corrective actions is verified by auditors. Auditors are professionals who are trained and qualified to examine and evaluate the financial records and processes of a company to ensure compliance with regulations and standards. They have the expertise and knowledge to assess the effectiveness of corrective actions taken by the audited entity. Therefore, auditors play a crucial role in ensuring that corrective actions are properly addressed and implemented.

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  • 35. 

    Specificati grupa in care se incadreaza urmatoarele caract.: forma, linie, culoare:

    • Sociale propriu-zise

    • Senzoriale fiziologice

    • Psiho-senzoriale de natura estetica

    • Psihologice de natura estetica

    • Ergonomice

    • Psiho-sociale de natura estectica

    • Nici una

    Correct Answer
    A. Psiho-senzoriale de natura estetica
    Explanation
    The given correct answer, "psiho-senzoriale de natura estetica," suggests that the characteristics being described in the question fall under the category of "psycho-sensory of an aesthetic nature." This implies that the characteristics being referred to involve the psychological and sensory aspects of aesthetics, such as the perception of beauty, harmony, and sensory pleasure.

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  • 36. 

    Solicitand unor beneficiari sa aprecieze calitatea unui serviciu prestat de o firma de caract. esentiale, s-au obtinut urmatoarele note: Persoana Note acordate pentru caract.     C1 C2 C3 C4 C5 P1 8 5 10 0 9 P2 7 0 9 4 10 P3 10 4 6 7 8 Coeficientii de importanta: 0,30; 0,20; 0,10; 0,15; 0,25 Nivelul sintetic al caract. sociale ale serviciului este:

    • 0,645

    • 0,801

    • 0,743

    Correct Answer
    A. 0,743
    Explanation
    The correct answer is 0,743. This is the result of calculating the weighted average of the notes given by the beneficiaries for each essential characteristic of the service. The coefficients of importance are used to determine the weight of each characteristic in the calculation. The higher the weight, the more impact it has on the overall synthetic level of the social characteristics of the service. By multiplying each note by its corresponding coefficient of importance and summing them up, we get the synthetic level of the social characteristics, which in this case is 0,743.

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  • 37. 

    "Ansamblul caract. individuale si comune care intr-un anumit climat social si de management, a unui sistem de stimulare si in prezenta unor conditii materiale adecvate sunt utilizate voluntar in vedeerea realizarii obiectivelor organizatiei la un nivel ridicat de performanta" este o definitie pentru:

    • Calitatea sistemelor de productie

    • Calitatea mijloacelor tehnice din intreprindere

    • Calitatea resurselor umane

    • Calitatea resurselor materiale

    Correct Answer
    A. Calitatea resurselor umane
    Explanation
    This definition describes the quality of human resources within an organization. It emphasizes the individual and collective characteristics of employees, their willingness to use their skills and abilities, the presence of appropriate material conditions, and the achievement of high performance levels in line with the organization's objectives. This definition highlights the importance of having skilled and motivated employees who contribute to the overall success of the organization.

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  • 38. 

    Asupra calitatii componentelor mediului extern intreprinderea poate actiona prin:

    • Impunerea de restrictii

    • Negociere

    • Selectie

    Correct Answer
    A. Selectie
    Explanation
    The correct answer is "selectie" because selecting the components of the external environment refers to the process of carefully choosing and deciding which external factors or elements will have an impact on the business. This can involve identifying and selecting suppliers, partners, customers, or other stakeholders that align with the company's values, goals, and requirements. By selecting the right components, the company can ensure a higher quality of the external environment and improve its overall performance and competitiveness.

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  • 39. 

    Un indicator care tine seama de ansamblul unor caract. tehnice speciale si se ccalculeaza prin compararea acestora cu niveluri de referinta si agregarea sub diferite forme a rezultatelor compararii este:

    • Un indicator al calitatii tehnice

    • Un indicator al nivelului tehnic

    • Un indicator al nivelului calitatii

    • Un indicator al calitatii speciale

    Correct Answer
    A. Un indicator al nivelului tehnic
    Explanation
    The correct answer is "un indicator al nivelului tehnic" (an indicator of the technical level). This is because the question mentions that the indicator takes into account a set of special technical characteristics and compares them with reference levels, aggregating the results in different forms. This suggests that the indicator is measuring the technical level or proficiency in a particular field.

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  • 40. 

    Specificati grupa in care se incadreaza urmatoarele caract.: viteza, greutatea, consum specific:

    • Sociale propriu-zise

    • Senzoriale fiziologice

    • Psiho-senzoriale

    • Psihologice

    • Ergonomice

    • Psiho-sociale

    • Nici una

    Correct Answer
    A. Nici una
    Explanation
    The given answer "nici una" means "none" in English. This implies that none of the given options accurately specify the group to which the characteristics of speed, weight, and specific consumption belong. Therefore, there is no appropriate group that can be assigned to these characteristics based on the given options.

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  • 41. 

    Care din urmatoarele afirmatii este adevarata?

    • Expresivitatea este specifica formelor iesite din comun

    • Expresivitatea este specifica formelor standardizate

    • Expresivitatea este specifica numai formelore complexe

    Correct Answer
    A. Expresivitatea este specifica formelor iesite din comun
    Explanation
    The correct answer is "expresivitatea este specifica formelor iesite din comun." This means that expressiveness is specific to unconventional forms. This suggests that forms that deviate from the norm or are unique in some way are more likely to be expressive.

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  • 42. 

    Cererile de actiuni creative se completeaza de catre:

    • Solicitantul auditului

    • Responsabilul compartimentului "Calitate"

    • Auditori

    • Managerul general

    • Proiectanti

    Correct Answer
    A. Auditori
    Explanation
    The correct answer is "auditori". The question is asking who completes the requests for creative actions. The auditor is responsible for conducting audits and evaluating processes, procedures, and systems. They would be the ones to identify the need for creative actions and submit the requests for them. The other options, such as the audit requester, the quality department manager, the general manager, and the designers, may have roles in the process but are not specifically responsible for completing the requests for creative actions.

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  • 43. 

    Acreditarea laboratoarelor se realizeaza de catre:

    • Conducerea intreprinderilor 

    • Conducerea compartimentului "Asigurarea calitatii"

    • Un organism neutru

    • Beneficiarii produselor intreprinderii

    Correct Answer
    A. Un organism neutru
    Explanation
    Laboratory accreditation is typically carried out by a neutral organization. This ensures that the accreditation process is unbiased and impartial. A neutral organization can objectively assess the laboratory's competence, technical capabilities, and adherence to international standards. This helps to establish the credibility and reliability of the laboratory's testing and calibration results. The involvement of a neutral organization also provides confidence to customers and stakeholders in the laboratory's ability to consistently deliver accurate and reliable results.

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  • 44. 

    Clasa de calitate reprezinta un calificativ pentru o categorie de produse care:

    • Apartin aceluasi sortiment

    • Apartin la sortimente diferite 

    • Au valorile caracteristicilor intre anumite limite

    • Au aceeasi destinatie

    • Au destinatie diferita

    Correct Answer(s)
    A. Apartin aceluasi sortiment
    A. Au valorile caracteristicilor intre anumite limite
    A. Au aceeasi destinatie
    Explanation
    The correct answer is that a clasa de calitate represents a rating for a category of products that belong to the same assortment, have characteristic values within certain limits, and have the same destination. This means that products in the same clasa de calitate are of the same type, have similar characteristics within a certain range, and are intended for the same purpose.

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  • 45. 

    Fiabilitatea poate fi definita ca fiind:

    • Aptitudinea unui produs de a defini un ansamblu de caract. care-i confera posibilitatea satisfacerii unor necesitati speciale sau implicite

    • Aptitudinea unui produs de a-si indeplini corect toate functiile, o perioada de timp data, in conditii de exploatare fixate

    • Aptitudinea unui produs de a raspunde nevoilor utilizatorului la un moment dat

    • Atitudinea unui produs de a fi mentinut sau adus in starea de functionare, in conditii date de utilizare si de efectuare a operatiilor de intretinere

    Correct Answer
    A. Aptitudinea unui produs de a-si indeplini corect toate functiile, o perioada de timp data, in conditii de exploatare fixate
    Explanation
    Reliability can be defined as the ability of a product to correctly perform all its functions within a specified period of time and under fixed operating conditions. This definition emphasizes the importance of the product's ability to consistently meet its intended purpose and perform without failures or errors.

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  • 46. 

    Studiul pietei in vederea identificarii cerintelor si atitudinii consumatorilor intra in categoria:

    • Costurilor de prevenire a noncalitatii si asigurare a calitatii

    • Costuri de evaluare 

    • Costurilor noncalitatii la producator

    • Costurilor noncalitatii la consumator/utilizator

    • Costurilor clientelei pierdute

    Correct Answer
    A. Costurilor de prevenire a noncalitatii si asigurare a calitatii
    Explanation
    The study of the market to identify consumer requirements and attitudes falls under the category of costs for preventing non-quality and ensuring quality. This involves conducting market research and analysis to understand the needs and preferences of consumers in order to develop products or services that meet their expectations and ensure high quality. By investing in this process, companies can prevent non-quality issues and ensure customer satisfaction, ultimately saving costs associated with product failures or customer dissatisfaction.

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  • 47. 

    Urmarirea prod. in exploatare are ca obiective:

    • Identificarea utilizatorilor

    • Identificarea cauzelor care genereaza defectiunile

    • Asigurarea conditiilor pentru exploatareancorecta a prod. la utilizatori

    • Defectarea operativa a interventiilor in perioada de garantie

    Correct Answer(s)
    A. Identificarea cauzelor care genereaza defectiunile
    A. Asigurarea conditiilor pentru exploatareancorecta a prod. la utilizatori
    Explanation
    The objectives of monitoring product in operation are to identify the causes that generate defects and to ensure the conditions for incorrect operation of the product by users. This involves identifying the root causes of any failures or malfunctions in the product and taking necessary actions to prevent them. Additionally, it aims to provide the necessary conditions for users to operate the product correctly, ensuring that they have the knowledge, resources, and support needed to use the product effectively.

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  • 48. 

    Triloga calitatii dupa opinia lui Juran este:

    • Planificarea calitatii

    • Realizarea calitatii

    • Tinerea sub control a calitatii

    • Comunicarea calitatii

    • Imbunatatirea calitatii

    Correct Answer(s)
    A. Planificarea calitatii
    A. Tinerea sub control a calitatii
    A. Imbunatatirea calitatii
    Explanation
    The correct answer includes the three stages of Juran's quality trilogy. The first stage is "planificarea calitatii" which refers to the planning and setting of quality goals and objectives. The second stage is "tinerea sub control a calitatii" which means maintaining control over the quality by implementing processes and systems to monitor and measure it. The third stage is "imbunatatirea calitatii" which focuses on continuous improvement and finding ways to enhance the quality of products or services. The answer does not include "realizarea calitatii" and "comunicarea calitatii" which are not part of Juran's quality trilogy.

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  • 49. 

    Cerintele pe care trebuie sa le indeplineasca un indicator al calitatii sunt:

    • Sa fie simplu

    • Sa fie pertinent

    • Sa nu poata fi falsificat

    • Sa fie verificabil

    • Sa poata fi calculat de orice persoana

    Correct Answer(s)
    A. Sa fie simplu
    A. Sa fie pertinent
    A. Sa fie verificabil
    Explanation
    The correct answer is "sa nu poata fi falsificat". This means that the quality indicator should not be able to be falsified or manipulated.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 09, 2019
    Quiz Created by
    Razvan_odaie35
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