All Things About SaaS Customer Service

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. On the other hand, in the same research, we can see that the average American tells 15 people when they’ve had a poor SaaS customer support...
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What is Task Management & How Does a Software Help

Right from your teams to clients to their projects, everything needs proper management.  But, what exactly is task management and why is it important? Let’s take the example of the NHS’ civilian project to emphasize the importance of task management. National Health Service or NHS is the publicly-funded healthcare system in England.  NHS launched a...
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The Ultimate Knowledge Base SEO Guide for 2019

Where do customers go whenever a question pops up in their minds? The answer is simple. They Google it. Without Google, yours and your customers’ lives are literally incomplete as it provides you the solution for everything. It’s omnipotent, omnipresent and omniscient.  That’s why it is so important to make your products and services rank...
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How to Create a Quiz Using Hotspot Questions

A lot of times we hear from teachers who want to go beyond just text-based questions & answers in their classroom. Playing with question types or their diversity is what helps in building the students’ interests in class. Interactive tests help them gauge their individual learning ability.  Studies show that test questions impact learning. But,...
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How to Create a Business Quiz To Meet Your Marketing Goals

Anyone who has ever procrastinated hours on Facebook has once or twice encountered a quiz. And, chances are they definitely took it to know-  What type of cupcake they are? Which Harry Potter character do they resemble the most?  Where should they travel in the next year? Which ‘Game of Thrones’ character they are? If...
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How to Create an Internal Knowledge Base?

Did you know?  Fortune 500 companies can lose a whopping $31.5 billion every year because of poor knowledge-sharing practices Effective knowledge sharing can increase employee productivity by 10-40%. Internal knowledge management is indeed the need of the hour. To completely reap its benefits, businesses can use a knowledge base system in two specific ways –...
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ProProfs Wins ‘Best eLearning Software for Employee Training 2019’ Award

ProProfs makes headlines yet again with the prestigious ‘Best eLearning Software for Employee Training 2019’ award. Our flagship product Training Maker won the coveted recognition in the Platinum category under Electronic Media/Social Media/Interactive Media/Web Element/E-Learning at the Hermes Creative Awards, 2019. The outstanding achievement was preceded by a neck-and-neck contest between thousands of strong contenders....
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5 Strategies to Improve the Effectiveness of Your Lead Generation

Anyone with a decent computer and an Internet connection can create a business website. The real question is, can you attract traffic and generate high-quality leads to match your conversion goals? With so many lead generation software solutions, marketing tools, and apps available on the market, one would think that creating more leads has become...
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Different Customer Types: Issues & Solutions

A good business sense demands you to treat every person as a customer, even if they are just window shopping or casually checking out products on your website. You should make them feel welcome, giving them enough attention so that they can at least feel inclined to spend some time at your marketplace. In your...
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