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5 Simple Things You Can Do To Win Customers Over

Getting new customers is never an easy thing, especially in the often cut-throat nature of e-commerce. The problem here is that a lot of e-entrepreneurs tend to overlook the simple things. Grand gestures have their uses, but so do subtler ones that warm people up to you and your business. Here are some of the more...
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4 Help Authoring Mistakes Technical Writers Should Avoid

The first time I heard this high falutin sounding word “help authoring” it was a profoundly excruciating experience. That was a time when I was just starting out on my journey as a technical writer. But now the word doesn’t seem so daunting, in fact, I feel these two words succinctly sum up the essence...
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The Ultimate Guide To A Self Service Knowledgebase

A self-service knowledgebase is the perfect tool to give a fresh breath of life to your customer service. As the name suggests, the whole point of a such a knowledge base is to allows customers engage in searching and finding solutions to their queries. But then the question still remain – why go for self...
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4 Project Management Skills Every Marketing Leader Should Master

During the Roman Empire, a lot of slaves were captured from the neighboring lands and thrown in a colosseum to fight till the death, in front of the people of Rome. Some of these were elite warriors, some were trained in their respective armies. But even after being titled as the “Gladiators”, they were defeated...
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2016 Market Trends That Are Transforming Project Management

The landscape of project management is changing as the expectations of businesses, clients, and stakeholders keep rising. There is greater demand for PM knowledge, certifications, and training. The project management field is getting transformed because of alterations to business requirements and practices. The focus is on the employees, technologies, and processes required to successfully complete...
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Why Angry Customers are Important for a Successful Business

It is needless to say that customers are the most important aspect in any kind of business. Whether you are selling hotdogs on a sidewalk stall or dealing in heavy machinery online, customers are driving your business. But how can an angry customer, who is yelling at your staff, spreading bad word about your business,...
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Three Keys To Success In Project Management

Have you ever wondered why a project fails? Most of us look up to successful project managers and their ideas to improve on our projects, but does it really help? I am not saying that it doesn’t, but there are many other resources to learn how to excel in the project management field which are...
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7 Successful ways to retain customers in a startup

While I was researching on customer retention and how can I compile the most valuable information on this topic, I came across this blog on customer retention which had one of the most weird openings: “As part of a startup business, you’ll know that there is no greater desire to win your first customer or...
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7 Tips on Creating Online Copies of Your User Manuals

I personally envy those highly organized people who have every single file organized – no matter if it’s physical or virtual. They somehow manage to exclude laziness as a factor, and keep all their documents not only in a proper place, but chances are that everything is in alphabetical order. If you have an experience...
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9 Reasons Why a Private Wiki is an Affordable Knowledge Solution for SMBs

Utilization of knowledge in small and medium business is very important step towards gaining competitive advantage and enhancing customer relations. According to research there is positive relationship between knowledge management and overall organizational performance. Furthermore, recent studies have shown that small and medium business have even more benefits after applying knowledge management processes. Growth in sales,...
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