About

Acer is one of the world’s top ICT companies and has a presence in over 160 countries. From service-oriented technologies to the Internet of Things to gaming and virtual reality, Acer’s 7,000+ employees are dedicated to the research, design, marketing, sale, and support of products and solutions that break barriers between people and technology.

Problem

We have great products and a long history. We were looking for a solution that would help us train and certify our employees on new product releases. We wanted to have the functionality of a powerful quiz and assessment tool that would allow users to trigger a request for training courses if needed. We also needed question banks and the ability for trainers to collaborate on training materials.

Solution

We selected ProProfs because we recognized that they would provide us with a Powerful product with the support & customization we need. We created a training system that includes online training, assessment, and certification for our new product releases.

Result

As we anticipated, ProProfs has good service and good structure. The service teams at ProProfs has a good attitude and strives to ensure customer queries are heard and answered. I found it easy to set up our training system to include question banks and collaboration amongst course creators. Now our employees can be trained and certified and they can also request training when needed.

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