About

WOLFPACC is a USMLE and COMLEX review programs that assist test-takers in maximizing their potential on the boards, as well as clinical application on the hospital wards. Many Universities utilize WOLFPACC as a link between the Basic Sciences and the Clerkship transition very successfully.

Problem

Our company is a medical review program. Anyone that is involved in medicine knows that there is only one company that provides a question bank that is designed to simulate the state board exam. However, their question banks have a limited amount of questions. Some students need more study time than others and that means they go through more questions than others. Some students complete all the questions in the bank and then only have the option to go back through the same question bank. The challenge with that is some students remember the question and therefore remember the answer. The problem is that now the students' score is not accurate. Thereby leading the student to think they are doing better than they are.

Solution

ProProfs allowed us to create our own question bank and scoring system to give students the ability to test themselves without using all of the questions in their bank. I had never used software like this before so for me it was a little challenging at first, but the customer service people were always there at the touch of a button. ProProfs has a "Chat Now" button and someone is always ready to help me within seconds. I didn't have to contact them through email and wait for days to get a response. They were always pleasant and made sure that my questions were answered while chatting or if they had to do some research on an issue, I had an answer before the day was over. There is always a follow-up email from the online support team to make sure I was satisfied. If there was anything I didn't like about the software, I let them know and they made adjustments to it. How many companies do you know that will change their software to accommodate their customers' individual needs? ProProfs goes above and beyond to make sure you are satisfied with their products.

Result

We were able to categorize our questions by subject, which allowed us to better help our students understand what they were doing wrong and gave them the ability to change their pattern of learning.

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