1. | 1. 85% of reasons or failure to meet customer expectations or need are related to variation of deficiencies in process rather than the employee: |
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2. | 1. “Quality is a direct experience independent of and prior to intellectual abstraction” |
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3. | 1. “BY pinpointing root problems this diagram provides quality improvement from the bottom up: |
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4. | 1. TQM – 10 best practice introduced by: |
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5. | 1. MBWA is highly focused on 3 concepts: |
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6. | 1. Fun Uncle of quality: |
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7. | 1. SMED: |
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8. | 1. Quality means conformance to requirements: |
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9. | 1. Quality is the degree to which the inherent character of product or service that bear its ability to satisfy stated or implied need: |
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10. | 1. Quality can be inspected: |
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11. | 1. PDSA: |
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12. | 1. “Quality control Handbook” |
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13. | 1. Higher Quality leads to Higher Production: |
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14. | 1. Quality is defined as “the way of running business origination” |
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15. | 1. MBWA concept introduced by: |
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16. | 1. Quality Triology: |
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17. | 1. TQC later know as TQM: |
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18. | 1. Quality is value perceived by |
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19. | 1. “Do it Right the First time”: |
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20. | 1. 14 Demings famous points was introduced in the book: |
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21. | 1. Grandfather of TQM |
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22. | 1. Kano Model is also known as: |
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23. | 1. Meeting and exceeding customer expectations and than continuing to improve: |
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24. | 1. Ishikawa diagram is also called as |
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25. | 1. Drive out Fear, Create trust: |
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26. | 1. Project by Project approach to Quality improvement: |
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27. | 1. Higher Quality Costs More: |
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28. | 1. COPQ concept populated by: |
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29. | 1. PDCA was introduced by Deming and popularized by Shewheart: |
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30. | 1. Father of TQM: |
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31. | 1. Poka Yoka concept: |
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32. | 1. End the practice of awarding business on the basis of price tag alone; instead, try a long-term relationship based on established loyalty and trust. |
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33. | 1. “Quality is free” by |
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34. | 1. “Zero Quality control” by: |
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35. | 1. Quality is inversely proportional to variability |
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36. | 1. “Loss imparted to society from the time the non quality produce is shipped: |
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37. | 1. SPC control chart: |
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38. | 1. Management responsibility to change the process rather than badgering individual to do better: |
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39. | 1. MBWA: |
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40. | 1. System or profound Knowledge: |
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41. | 1. ____________shown the value of 7 QC tools: |
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42. | 1. Four Obsoletes of Quality Management: |
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43. | 1. QFD: |
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44. | 1. Just in Production: |
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45. | 1. By simplifying machine, materials, process and skills change over time can be reduced from minutes to seconds: |
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46. | 1. Fitness for Use: |
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47. | 1. Concept of SMED introduced by: |
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48. | 1. Poka-Yoka is also called as |
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49. | 1. “Almost all quality improvements comes via simplification of design, manufacturing layout, process and procedure: |
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50. | 1. Robustness concept by: |
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