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Part - 1 Qpep 100 - Quality Gurus 50q

50 Questions
Management Quizzes & Trivia

Part 1 - Quality Gurus and Quality definitions:1. Dr. W. Edwards Deming2. Dr. Joseph M Juran3. Dr. Walter Shewhart4. Dr. Shigeo Shingo5. Kaoru Ishikawa6, Arman V Feigenbaum7. Dr. Genichi Taguchi8. Philip Crosby9. Dr. Noriaki Kano10. Dr. Thomas J. PetersRegards,Praveen Kumar, S

Questions and Answers
  • 1. 
    1.       Fitness for Use:
    • A. 

      A. Juran

    • B. 

      B. Deming,

  • 2. 
    1.       Quality means conformance to requirements:
    • A. 

      A. Thomas Peters,

    • B. 

      B. Philip Crosby

  • 3. 
    1.       Quality is the degree to which the inherent character of product or service that bear its ability to satisfy stated or implied need:
    • A. 

      A. ISO

    • B. 

      B. Noriaki Kano

  • 4. 
    1.       Quality is inversely proportional to variability
    • A. 

      A. True

    • B. 

      B. False

  • 5. 
    1.       Quality is value perceived by
    • A. 

      A. Top MGT

    • B. 

      B. Customer

  • 6. 
    1.       Quality can be inspected:
    • A. 

      A. True

    • B. 

      B. False

  • 7. 
    1.       “Almost all quality improvements comes via simplification of design, manufacturing layout, process and procedure:
    • A. 

      A. Pareto

    • B. 

      B. Thomas Peters

  • 8. 
    1.       “Quality is a direct experience independent of and prior to intellectual abstraction”
    • A. 

      A. Robart M Pirisg

    • B. 

      B. Bop Moawad

  • 9. 
    1.       Higher Quality leads to Higher Production:
    • A. 

      A. Deming

    • B. 

      B. Juran

  • 10. 
    1.       Higher Quality Costs More:
    • A. 

      A. True

    • B. 

      B. False

  • 11. 
    1.       Meeting and exceeding customer expectations and than continuing to improve:
    • A. 

      A. Edward Deming

    • B. 

      B. Juran

  • 12. 
    1.       System or profound Knowledge:
    • A. 

      A. Optimization, variation, knowledge, & Physicology

    • B. 

      B. Plan Do Check & Act

  • 13. 
    1.       End the practice of awarding business on the basis of price tag alone; instead, try a long-term relationship based on established loyalty and trust.
    • A. 

      A. Deming

    • B. 

      B. Armand V Feigenbaum

  • 14. 
    1.       14 Demings famous points was introduced in the book:
    • A. 

      A. Hand book of Quality

    • B. 

      B. Out of Crisis

  • 15. 
    1.       Drive out Fear, Create trust:
    • A. 

      A. Shingo Shingo

    • B. 

      B. Deming

  • 16. 
    1.       85% of reasons or failure to meet customer expectations or need are related to variation of deficiencies in process rather than the employee:
    • A. 

      A. Deming

    • B. 

      B. Pareto

  • 17. 
    1.       Management responsibility to change the process rather than badgering individual to do better:
    • A. 

      A. Ishikawa

    • B. 

      B. Deming

  • 18. 
    • A. 

      A. True

    • B. 

      B. False

  • 19. 
    1.       Quality Triology:
    • A. 

      A. Quality planning, Quality Improvement, Quality Control

    • B. 

      B. Quality Planning, quality Assurance, Quality Control

  • 20. 
    1.       “Quality control Handbook”
    • A. 

      A. Juran

    • B. 

      B. Philiph

  • 21. 
    1.       Project by Project approach to Quality improvement:
    • A. 

      A. Deming,

    • B. 

      B. Juran

  • 22. 
    1.       Grandfather of TQM
    • A. 

      A. Shewheart

    • B. 

      B. Armand V Feigenbaum

  • 23. 
    1.       SPC control chart:
    • A. 

      A. Ishikawa,

    • B. 

      B. Shewheart

  • 24. 
    1.       PDSA:
    • A. 

      A. Deming,

    • B. 

      B. Shewheart

  • 25. 
    1.       SMED:
    • A. 

      A. Single Minute Exchange of Die.

    • B. 

      B. Statistical Measurement Deployment

  • 26. 
    1.       Concept of SMED introduced by:
    • A. 

      A. Shewheart

    • B. 

      B. Shingo

  • 27. 
    1.       Just in Production:
    • A. 

      A. Shewheart

    • B. 

      B. Toyota Comapny

  • 28. 
    1.       “Zero Quality control” by:
    • A. 

      A. Juran

    • B. 

      B. Shingo

  • 29. 
    1.       Poka Yoka concept:
    • A. 

      A. Shewheart

    • B. 

      B. Shingo

  • 30. 
    1.       Poka-Yoka is also called as
    • A. 

      A. Boka-Yoka,

    • B. 

      B. Mistake Proofing

  • 31. 
    1.       By simplifying machine, materials, process and skills change over time can be reduced from minutes to seconds:
    • A. 

      A. Juran,

    • B. 

      B. Shingo

  • 32. 
    1.       Ishikawa diagram is also called as 
    • A. 

      A. Control chart,

    • B. 

      B. Fishbone Diag

  • 33. 
    • A. 

      A. Singo

    • B. 

      B. Ishikawa

  • 34. 
    1.       Father of TQM:
    • A. 

      A. Shewheart

    • B. 

      B. Armand v Feigenbaum

  • 35. 
    1.       Quality is defined as “the way of running business origination”
    • A. 

      A. Shewheart

    • B. 

      B. Armand v Feigenbaum

  • 36. 
    1.       TQM – 10 best practice introduced by:
    • A. 

      A. Shewheart

    • B. 

      B. Armand v Feigenbaum

  • 37. 
    1.       TQC later know as TQM: 
    • A. 

      A. True

    • B. 

      B. False

  • 38. 
    1.       “Loss imparted to society from the time the non quality produce is shipped:
    • A. 

      A. Taguchi

    • B. 

      B. Philip Crosby

  • 39. 
    1.       Robustness concept by:
    • A. 

      A. Philip Crosby

    • B. 

      B. Taguchi

  • 40. 
    • A. 

      A. Philip Crosby

    • B. 

      B. Thomos Peters

  • 41. 
    1.       “Quality is free” by
    • A. 

      A. Taguchi

    • B. 

      B. Philiphs

  • 42. 
    1.       COPQ concept populated by:
    • A. 

      A. Philip

    • B. 

      B. Juran

  • 43. 
    1.       Four Obsoletes of Quality Management:
    • A. 

      A. 1.Conformance to Req, 2. Zero defects, 3. Price of Non- conformance, and 4. Quality is prevention and not appraisal

    • B. 

      B. 1.Higher Quality costs more,2. Emphasis on quality leads to reduced productivity, 3.quality is affected by work culture, 4.Quality can be inspected

  • 44. 
    1.       Kano Model is also known as:
    • A. 

      A. Customer satisfaction model

    • B. 

      B. Customer Oriented model

  • 45. 
    1.       QFD: 
    • A. 

      A. Quality Federation Deployment

    • B. 

      B. Quality Functions Deployment

  • 46. 
    1.       MBWA:
    • A. 

      A. Managing by Walking About

    • B. 

      B. Management By Work Assessment

  • 47. 
    1.       MBWA concept introduced by:
    • A. 

      A. Peters

    • B. 

      B. Taguchi

  • 48. 
    1.       “Do it Right the First time”:
    • A. 

      A. Peters

    • B. 

      B. Philip

  • 49. 
    1.       “BY pinpointing root problems this diagram provides quality improvement from the bottom up:
    • A. 

      A. Control Chart

    • B. 

      B. Cause and effect Diagram

  • 50. 
    1.       MBWA is highly focused on 3 concepts:
    • A. 

      A. Innovation, People, and Customer

    • B. 

      B. Planning, Improvement and control.