Los Angeles, CA — Dec. 7, 2024 — ProProfs, a global leader in customer support and employee learning and development software, announced the launch of four integrated suites that help organizations improve customer experience, employee learning, people development, and business growth. The new Customer Delight Suite, Smarter Employee Learning Suite, People Development Suite, and Customer Growth Suite bring ProProfs’ most trusted tools into unified solutions built for modern teams.
With these suites, ProProfs makes it easier for businesses to reduce manual handoffs, move faster across workflows, and track results across the full customer and employee journey.
Customer Delight Suite
The Customer Delight Suite gives support teams a single, connected system to offer complete, end-to-end customer care. It brings together ProProfs Help Desk for AI-powered ticketing, Live Chat for real-time assistance, and Knowledge Base for self-service. The suite also includes Survey Maker and Qualaroo, helping teams capture feedback at the right moments and improve support based on real customer needs. The result is faster resolution, fewer repeat queries, and better experiences at every touchpoint.
Smarter Employee Learning Suite
The Smarter Employee Learning Suite equips organizations with an all-in-one platform for structured training, onboarding, and assessments. It combines Training Maker and Quiz Maker to create courses, test knowledge, and build learning paths that improve retention over time. Knowledge Base supports internal documentation and self-learning, while Survey Maker helps measure the employee experience. WebinarNinja rounds out the suite by enabling live webinars and instructor-led sessions, making it easy to deliver training in multiple formats for a distributed audience.
People Development Suite
The People Development Suite is designed for HR and people leaders who want to build high-performing teams through continuous development. At its core is PeopleGoal for performance tracking, goal-setting, and ongoing feedback. The suite also includes Training Maker and Quiz Maker for skill-building, Knowledge Base for self-paced learning, Survey Maker for employee insights, and WebinarNinja for live coaching and development sessions. Together, these tools support goal alignment, stronger manager-employee conversations, and long-term growth planning.
Customer Growth Suite
Built for marketing and customer success teams, the Customer Growth Suite helps businesses capture leads, convert prospects, and support customers at scale. It includes Picreel for onsite lead capture and BIGContacts CRM for managing leads and contacts. The suite also brings in ProProfs Help Desk, Live Chat, and Knowledge Base to automate support, along with Survey Maker to measure customer satisfaction and experience trends. ProProfs Project supports client-facing teamwork, and WebinarNinja enables live demos, onboarding webinars, and customer education programs.
A Clearer Path to Better Experiences
“Our goal has always been simple: build software that is easy to use, smart, and designed for everyone. With these four suites, we are giving businesses connected ecosystems that support every stage of the customer and employee journey. Whether a team is focused on delighting customers, improving onboarding and training, developing people, or accelerating growth, ProProfs now has a dedicated suite for that need,” said Sameer Bhatia, Founder and CEO of ProProfs.
Each suite integrates seamlessly with the ProProfs platform and includes built-in AI, detailed analytics, enterprise-grade security, and a no-code interface, so teams can deploy quickly and scale confidently.
About ProProfs
ProProfs is a global provider of easy-to-use tools for customer support, employee training, knowledge management, project management, and business growth. Trusted by over 4 million users across 150+ countries, ProProfs helps organizations of all sizes work smarter, deliver delightful experiences, and empower people with knowledge.
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