ProProfs is thrilled to celebrate the start of a new year with two industry awards from B2B software and SaaS reviews platform CompareCamp. This trusted review site gave special recognition to our help desk and ticketing software with the Great User Experience and Rising Star 2019 awards.
The Great User Experience award recognizes ProProfs Help Desk for providing users with an intuitive email-like interface. According to CompareCamp:
The survey maker integration with ProProfs Help Desk makes it easy for users to get accustomed to the software. This reduces training time for agents and makes customer support processes as painless as possible.
Contributing to the intuitive design is ProProfs Help Desk’s shared inbox feature. According to CompareCamp, centralizing all client communications allows all teams to “quickly respond in the context”.
The review platform also commended our built-in live chat to support mobile devices and save chat history for contextual responses on the go. Performance tracking through real-time surveys, minimized ticket requests through a self-service center, scalability and configuration to support custom workflows, and “extensive connectivity” are a few of the other benefits provided by ProProfs Help Desk, as stated by the review site.
We thank CompareCamp for the review. These industry awards and positive statements affirm that ProProfs Help Desk remains the help desk software - highly recommended by critics, sales and customer support teams across the globe.