ProProfs Chat has been chosen among the best live chat software tools evaluated by Studio-40, ranking it at the fourth position among its competitors.
The expert's jury at Studio-40 added ProProfs Chat in a list of “22 Best Live Chat Software in 2019” in February 2019 and awarded a badge as well. The experts described how the live chat software is highly capable in providing personalized, real-time support to website visitors. They even mentioned how the software is capable of helping diverse industries such as eCommerce, aviation, healthcare, and others to provide a delightful support experience and boost their sales.
This glowing recommendation from Studio-40 is mainly attributed to the range of features that make ProProfs Live Chat Software the best option in the market. These features include:
- Real-time visitor monitoring that helps operators understand customers better and what they are actually looking for at the website.
- Chat Routing that helps to distribute all the chats equally among all operators and improve their performance as service providers.
- Chat Greetings that assist operators to initiate a personalized conversation with visitors and help them close a sale efficiently.
- Forms like Pre-Chat and Post-Chat help organizations gather visitor details and feedback on how their experience was with the brand that could later be used as references for other visitors too.
Studio-40 is one of the leading digital marketing consultants who annually evaluates and lists different software solutions that can be used by organizations to improve their business process.