Jenna Cyprus

Jenna Cyprus

Jenna Cyprus

My Articles

5 Tips for Directly Improving Your Company’s Knowledge Base

Knowledge is power. It’s an overused platitude, but it rings true in the business world. The more knowledge your employees have, the better they’re able to perform their duties and serve customers. The more knowledge your customers have, the more informed and less burdensome they are. Developing a knowledge base is a good first step...
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How to Throw a Customer Appreciation Party

Customers like the idea of getting special treatment from brands they regularly shop with. That’s why when they find free samples or get access to free vouchers, they are likely to place the brand in their list of favorites. Question is, how do you set yourself apart from others in the business? No doubt, the...
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Don’t Just Talk to Your Employees – Communicate!

When it comes to interacting with your employees and helping them grow as individuals in your organization, consider the following question: Are you just talking to your employees or are you communicating with them? There’s a distinct difference and you would do well to understand why one is superior to the other. #Talking vs. Communicating...
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6 Tips for Enhancing Post-Training Knowledge Transfer

Training is futile if there’s no plan for knowledge transfer – that’s the bottom line. With that being said, let’s take a few moments to present some ideas and tips regarding ways in which you can enhance post-training knowledge transfer in your organization. 1. Make the Content Digestible Knowledge transfer starts with the content. If...
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What Millennials are Demanding from Customer Service

Millennials, or those between the ages of 18 and 35, hold a large portion of the market in commerce. They’ll be responsible for $200 billion in annual buying power starting in 2017, according to Advertising Age, and by the end of their lifetimes, they’ll have spent over $10 trillion in the commerce sector. Though they...
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5 Easy-to-Implement Steps to Improve Workplace Efficiency

You’ve spent a lot of time developing the right recruiting and onboarding strategies to ensure you have intelligent and ambitious employees who are a good fit for your organization. Now what? If you want to maximize your employees’ chances of growing and being successful – which ultimately has a positive impact on your organization and...
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