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Tqm Test 2

40 Questions  I  By Dhanhani
TQM Test 2
TQM Test 2

  
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Question Excerpt

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1.  The term _____ refers to those pressures that exert a decisive influence on an organization’s likelihood of future success.
A.
B.
C.
D.
2.  _____ requires that inventories be reduced to the barest minimum.
A.
B.
C.
D.
3.  According to Deming, which of the following is part of the new philosophy companies must learn in order to create a never-ending cycle of improvement?
A.
B.
C.
D.
4.  Which of the following is a proper description of a Tree Diagram?
A.
B.
C.
D.
5.  Strategy development requires an environmental assessment of key factors which typically include all of the following EXCEPT:  
A.
B.
C.
D.
6.  Which of the following is NOT a form of improvement encouraged under total quality?
A.
B.
C.
D.
7.  Decisions about work systems are:
A.
B.
C.
D.
8.  Bill designs and maintains the inventory management software that his coworker John uses when customers call the company to place an order for merchandise.   Bill is John’s ____________.
A.
B.
C.
D.
9.  Which one of the following is least likely to occur?
A.
B.
C.
D.
10.  The _____ perspective is based on the presumption that quality is determined by what a customer wants.
A.
B.
C.
D.
11.  The quality definition of “fitness for use” is associated with:
A.
B.
C.
D.
12.  Which of the following represents an activity classified by Juran under “quality planning?”
A.
B.
C.
D.
13.  Which of the following is a critical question to ask when developing a customer satisfaction measurement program?  
A.
B.
C.
D.
14.  Poor deployment of action plans often results from any of the following reasons EXCEPT:
A.
B.
C.
D.
15.  Which of the following documentation are included in the quality system?
A.
B.
C.
D.
16.  Which of the following statements are true concerning ISO 9000?
A.
B.
17.  Research identified five principal dimensions that contribute to customer perceptions of service quality. Which of the following is NOT one of them?
A.
B.
C.
D.
18.  Appropriate motives for adopting ISO 9000 include which of the following?
A.
B.
C.
D.
19.  All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
A.
B.
C.
D.
20.  _____ is the product quality dimension which relates to the degree to which a product’s physical and performance characteristics match pre-established standards.
A.
B.
C.
D.
21.  Which of the following statements outline the relationship factor?
A.
B.
C.
D.
22.  Which of the following individuals is credited with having the greatest influence on quality management?
A.
B.
C.
D.
23.  Effective implementation of a strategy is achieved through action plans. This is called:
A.
B.
C.
D.
24.  The notion of quality has evolved into the concept of _____, which can be defined as an integrated approach to organizational performance management.
A.
B.
C.
D.
25.  The Top key competencies critical for leadership effectiveness are all of the following EXCEPT:
A.
B.
C.
D.
26.  Effective strategic leaders also have the capability to create and maintain the ability for an organization to learn, which is termed:
A.
B.
C.
D.
27.  The ability of an organization to change in order to deal with increasingly hyper-turbulent environments is referred to as:
A.
B.
C.
D.
28.  In the context of total quality, an organization’s stakeholders include all of the following EXCEPT:
A.
B.
C.
D.
29.  According to Kano’s classification of customer requirements, a cup of coffee that is served hot and fresh at a restaurant specializing in breakfasts fits which class of customer requirements?
A.
B.
C.
D.
30.  A car’s fit and finish and freedom from noises and squeaks can reflect this dimension.
A.
B.
C.
D.
31.  With _____, top management is responsible for developing and communicating a vision, then building organization-wide commitment to its achievement.
A.
B.
C.
D.
32.  According to Deming and Juran, the majority of quality problems are associated with:
A.
B.
C.
D.
33.  List three appropriate reasons for implementing ISO 9000.
34.  Performance excellence results in all of the following EXCEPT:
A.
B.
C.
D.
35.  The goal of _____ is to envision the future for purposes of decision making and resource allocation.
A.
B.
C.
D.
36.  Any employee who comes in direct contact with customers can obtain useful information simply by engaging in conversation and listening to customers. This is an example of:
A.
B.
C.
D.
37.  The Profound Knowledge system is attributed to:
A.
B.
C.
D.
38.  The production of services typically requires a lesser degree of customization than does manufacturing
A.
B.
39.  According to Deming, _____ should become the common language that every employee — from top executives to line workers - uses to communicate with one another.
A.
B.
C.
D.
40.  _____ refers to a product’s primary operating characteristics.
A.
B.
C.
D.
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