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Tqm Test 2

40 Questions  I  By Dhanhani
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Organization Quizzes & Trivia
TQM Test 2

  
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Question Excerpt

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1.  Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices?
A.
B.
C.
D.
2.  The clarification of authority, responsibility, reporting lines, and performance standards among individuals at each level of the organization refers to the:
A.
B.
C.
D.
3.  Activities that strategic leaders perform generally include all of the following EXCEPT:
A.
B.
C.
D.
4.  Juran’s approach to quality improvement is considered easier to fit into existing business structures than Deming’s.
A.
B.
5.  According to Kano’s classification of customer requirements, a cup of coffee that is served hot and fresh at a restaurant specializing in breakfasts fits which class of customer requirements?
A.
B.
C.
D.
6.  _____ requires that inventories be reduced to the barest minimum.
A.
B.
C.
D.
7.  ISO 9000:2000 recertification is required every:
A.
B.
C.
D.
8.  Bill designs and maintains the inventory management software that his coworker John uses when customers call the company to place an order for merchandise.   Bill is John’s ____________.
A.
B.
C.
D.
9.  Juran believed that to get top management’s attention, quality issues must be translated into the “language” of:
A.
B.
C.
D.
10.  Most organizational structures are variations or combinations of three basic types. Which of the following is NOT a basic type?
A.
B.
C.
D.
11.  The need to “remove barriers to pride in workmanship” is associated with:
A.
B.
C.
D.
12.  Unlike Juran and Deming, Crosby’s program is primarily behavioral.
A.
B.
13.  The Deming philosophy focuses on continual improvements in product and service quality by _____ in design, manufacturing, and service processes, driven by the leadership of top management.
A.
B.
C.
D.
14.  _____ is defined as “...an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.”
A.
B.
C.
D.
15.  The Profound Knowledge system is attributed to:
A.
B.
C.
D.
16.  An important implication that arises out of the forces that influence quality is that as the business world becomes more complex, quality must be approached from a (n) _____ perspective, rather than a (n) _______ perspective.
A.
B.
C.
D.
17.  Actionable results are achieved if survey responses are:
A.
B.
C.
D.
18.  The Kano classification scheme segments customer requirements into:
A.
B.
C.
D.
19.  All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
A.
B.
C.
D.
20.  The person who buys an automobile for personal use or the guest who registers at a hotel is considered an ultimate purchaser and is more precisely referred to as a (n) _____.
A.
B.
C.
D.
21.  The characteristics of total quality are:
A.
B.
C.
D.
22.  In the 1950s, the Japanese integrated quality throughout their organizations and developed a culture of _____ sometimes referred to by the Japanese term kaizen.
A.
B.
C.
D.
23.  All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
A.
B.
C.
D.
24.  Strategic leadership can be viewed from three levels. Which of the following is NOT one of them?
A.
B.
C.
D.
25.  ISO 9000 may be redundant in a mature total quality environment.
A.
B.
26.  The Top key competencies critical for leadership effectiveness are all of the following EXCEPT:
A.
B.
C.
D.
27.  Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices?
A.
B.
C.
D.
28.  Assessment of quality is affected by one’s position in the value chain.
A.
B.
29.  Which of the following is a critical question to ask when developing a customer satisfaction measurement program?  
A.
B.
C.
D.
30.  Systems thinking:  
A.
B.
C.
D.
31.  According to Deming’s Profound Knowledge system, which of the following should be encouraged?
A.
B.
C.
D.
32.  “A person’s ability to anticipate, envision, maintain flexibility, think strategically, and work with others to initiate changes that will create a viable future for the organization, and its competitive advantage to the organization in this way.” This definition applies to:
A.
B.
C.
D.
33.  Several factors affect how work is organized in the context of the organization. Which of the following is NOT one of them?
A.
B.
C.
D.
34.  Traditional organizations typically manage according to the functions in _____.
A.
B.
C.
D.
35.  A value-based perspective on quality implies a relationship of usefulness to price
A.
B.
36.  In the policy deployment process, the _____ forms the basis for shorter-term planning.
A.
B.
C.
D.
37.  Which of the following is NOT a form of improvement encouraged under total quality?
A.
B.
C.
D.
38.  As per the policy deployment process diagram, a catchball situation occurs between the _____ stage and _____ stage.
A.
B.
C.
D.
39.  Strategy development requires an environmental assessment of key factors which typically include all of the following EXCEPT:  
A.
B.
C.
D.
40.  Effective implementation of a strategy is achieved through action plans. This is called:
A.
B.
C.
D.
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