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It requires organizations to have a planned process for improvement.
Its focus is on “document what you do” requirements.
It stresses evaluation of training effectiveness
It is based on the premise that certain generic characteristics of management practices can be standardized
To create a quality management system
To improve operations
To conform to the requirements of customers
All of the above
A quality policy
ISO 9000 and total quality are not in competition
ISO 9000 and total quality are not interchangeable
ISO 9000 is compatible with total quality
All of the above
Scientific approach to problem solving and decision making
Concerned only with quality management procedures
Unity of purpose—all employees, all levels
Both A & C
The aim of ISO 9000 is to transform organizations into competitive players in the global marketplace
The aim of ISO 9000 was to create a universally recognized family of standards
Gather and analyze relevant data and information pertaining to such factors as the organizations strengths, weaknesses, opportunities, and threats.
Develop and refine a systematic approach for conducting strategic planning and setting strategic objectives
Understand the competitive environment, the principal factors that determine success, the organization’s core competencies, and strategic challenges.
Execute mergers and acquisitions, with an aim to expand business globally and to form coalitions and cartels to achieve the same.
“articulate a tangible vision, values, and strategy.”
“be people-friendly—approachable but assertive.”
“be a catalyst/manager of strategic change.”
“get results— manage strategy to action.”
Strategic learning capacity.
Pliability and malleability.
Serving as both leaders and team members
Demonstrating the importance of integrity through actions rather than simply articulating it.
Thinking in terms of processes rather than outcomes.
Viewing employees as resources.
Mission and Values
Workforce management principles
What are your organization’s main product offerings?
What are the key characteristics of your organizational culture?
What is your workforce profile?
What are your organizational structure and governance system?
Career development paths of maturing workforce.
Early indications of major shifts in technology, markets, customer preferences.
Competition, or the regulatory environment.
Long-term organizational sustainability.
Description of the competitive position of the firm vis-à-vis competitors.
Details of resource commitments and time horizons for accomplishment.
The design of efficient processes.
Creation of an accounting system that tracks activity-level costs.
Management; employees a.management; employees