Tqm Test 2

40 Questions  I  By Dhanhani
Organization Quizzes & Trivia
TQM Test 2

  
Changes are done, please start the quiz.


Question Excerpt

Removing question excerpt is a premium feature

Upgrade and get a lot more done!
1.  Decisions about work systems are:
A.
B.
C.
D.
2.  Juran’s “Quality Trilogy” consists of three processes. These processes are:
A.
B.
C.
D.
3.  The person who buys an automobile for personal use or the guest who registers at a hotel is considered an ultimate purchaser and is more precisely referred to as a (n) _____.
A.
B.
C.
D.
4.  List three appropriate reasons for implementing ISO 9000.
5.  An important implication that arises out of the forces that influence quality is that as the business world becomes more complex, quality must be approached from a (n) _____ perspective, rather than a (n) _______ perspective.
A.
B.
C.
D.
6.  Which of the following is NOT a question that appears under the heading of Organizational Environment in the Organizational Profile?
A.
B.
C.
D.
7.  The quality definition of “fitness for use” is associated with:
A.
B.
C.
D.
8.  Which of the following statements is TRUE regarding numerical quotas and management by objectives?
A.
B.
C.
D.
9.  The Deming philosophy focuses on improvements in product and service quality by:
A.
B.
C.
D.
10.  _____ refer to the requirements that are expected in a product or service.
A.
B.
C.
D.
11.  The largest adopter of ISO 9000:2000 is
A.
B.
C.
D.
12.  Many companies now require that their suppliers provide proof that their processes can consistently turn out products of specified quality
A.
B.
13.  An organization chart shows the _____ of the formal organization.
A.
B.
C.
D.
14.  Dave noticed that where he gets his haircut at Hair Town, there is an employee who (every 15 minutes) sweeps up the hair that has fallen on the floor.  By doing this, the management at Hair Town is trying to affect which quality dimension?
A.
B.
C.
D.
15.  A _____ might include a definition of products and services the organization provides, technologies used to provide these products and services, types of markets, important customer needs, and distinctive competencies or the expertise that sets the firm apart from others.
A.
B.
C.
D.
16.  According to Deming, which of the following is part of the new philosophy companies must learn in order to create a never-ending cycle of improvement?
A.
B.
C.
D.
17.  Customer requirements, as expressed in the customer’s own terms, is called the:
A.
B.
C.
D.
18.  The willingness to schedule deliveries at the customer’s convenience, explaining technical jargon in a layperson’s language, and recognizing regular customers by name are all examples of the _____ dimension of service quality.
A.
B.
C.
D.
19.  Actionable results are achieved if survey responses are:
A.
B.
C.
D.
20.  According to Deming, _____ should become the common language that every employee — from top executives to line workers - uses to communicate with one another.
A.
B.
C.
D.
21.  ISO 9000 and total quality are interchangeable.
A.
B.
22.  Juran’s approach to quality improvement is considered easier to fit into existing business structures than Deming’s.
A.
B.
23.  Performance excellence results in all of the following EXCEPT:
A.
B.
C.
D.
24.  _____ refers to a product’s primary operating characteristics.
A.
B.
C.
D.
25.  According to Deming, _____ is the chief culprit of poor quality.
A.
B.
C.
D.
26.  Poor deployment of action plans often results from any of the following reasons EXCEPT:
A.
B.
C.
D.
27.  Traditional organizations typically manage according to the functions in _____.
A.
B.
C.
D.
28.  A consumer who measures the quality of a laptop computer by the type of microprocessor chip present in the computer is using which of the following definitions of quality?
A.
B.
C.
D.
29.  Conformance to specifications applies to which quality definition?
A.
B.
C.
D.
30.  The clarification of authority, responsibility, reporting lines, and performance standards among individuals at each level of the organization refers to the:
A.
B.
C.
D.
31.  The following statements reflect features of ISO 9000:2000 except one. Identify the exception.
A.
B.
C.
D.
32.  In the policy deployment process, the _____ forms the basis for shorter-term planning.
A.
B.
C.
D.
33.  The production of services typically requires a lesser degree of customization than does manufacturing
A.
B.
34.  As per the policy deployment process diagram, a catchball situation occurs between the _____ stage and _____ stage.
A.
B.
C.
D.
35.  Crosby emphasizes using management and organizational processes rather than statistical techniques to change corporate culture and attitudes.
A.
B.
36.  Benefits of customer–supplier partnerships include all of the following EXCEPT:
A.
B.
C.
D.
37.  In the 1950s, the Japanese integrated quality throughout their organizations and developed a culture of _____ sometimes referred to by the Japanese term kaizen.
A.
B.
C.
D.
38.  Which of the following is a proper description of a Tree Diagram?
A.
B.
C.
D.
39.  Which of the following represents an activity classified by Juran under “quality planning?”
A.
B.
C.
D.
40.  From a product-based perspective, quality is defined by:
A.
B.
C.
D.
Back to top

Removing ad is a premium feature

Upgrade and get a lot more done!
Take Another Quiz
We have sent an email with your new password.