Tqm Test 2

40 Questions  I  By Dhanhani
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Organization Quizzes & Trivia
TQM Test 2

  
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1.  According to Deming, product or a service possesses quality if it:
A.
B.
C.
D.
2.  The transition to a customer-driven organization has caused fundamental changes in manufacturing practices. Identify which of the following is NOT one of the changes.
A.
B.
C.
D.
3.  _____ refer to the requirements that are expected in a product or service.
A.
B.
C.
D.
4.  _____ is essentially a quality-based approach to executing a strategy by ensuring that all employees understand the business direction and are working according to a plan to make the vision a reality.
  1. Mis
A.
B.
C.
D.
5.  As per the policy deployment process diagram, a catchball situation occurs between the _____ stage and _____ stage.
A.
B.
C.
D.
6.  The term _____ refers to those pressures that exert a decisive influence on an organization’s likelihood of future success.
A.
B.
C.
D.
7.  From a product-based perspective, quality is defined by:
A.
B.
C.
D.
8.  Juran believed that to get top management’s attention, quality issues must be translated into the “language” of:
A.
B.
C.
D.
9.  Which of the following represents a point of disagreement between Deming and Juran?
A.
B.
C.
D.
10.  The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories, items, and areas to address. Which of the following four is NOT one of them?
A.
B.
C.
D.
11.  Poor deployment of action plans often results from any of the following reasons EXCEPT:
A.
B.
C.
D.
12.  Most organizational structures are variations or combinations of three basic types. Which of the following is NOT a basic type?
A.
B.
C.
D.
13.  Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices?
A.
B.
C.
D.
14.  Describe how you would use ISO 9000 as an entry into total quality?
15.  Crosby’s Basic Elements of Improvement were all of the following EXCEPT:
A.
B.
C.
D.
16.  In total quality, vertical functional relationships are stressed more than horizontal, cross-functional relationships
A.
B.
17.  Quality is defined as “conformance to requirements” by:
A.
B.
C.
D.
18.  Which of the following individuals is credited with having the greatest influence on quality management?
A.
B.
C.
D.
19.  Customer-focused organizations consider complaints as:
A.
B.
C.
D.
20.  Which of the following is NOT TRUE of how work is organized in the organizational context?
A.
B.
C.
D.
21.  According to Deming’s Profound Knowledge system, which of the following should be encouraged?
A.
B.
C.
D.
22.  _____ allows the company to align its internal processes according to the most important customer expectations or their impact on shareholder value.
A.
B.
C.
D.
23.  The following statements reflect features of ISO 9000:2000 except one. Identify the exception.
A.
B.
C.
D.
24.  Deming stressed that the ultimate responsibility for quality improvement lies with:
A.
B.
C.
D.
25.  Essentially, strategy deployment links the _____, who focus on “doing the right thing”, with the _____, whose focus is on “doing things right”.
  1. management; employees
  2. leadership; supervisors
  3. thinkers; actors
  4. planners; doers
A.
B.
C.
D.
26.  The easiest way to identify customers is to think in terms of:
A.
B.
C.
D.
27.  ISO 9000 and total quality are interchangeable.
A.
B.
28.  In policy deployment, the _____ process is called catchball.
  1. negotiation
  2. implementation
  3. review
  4. communication
A.
B.
C.
D.
29.  A product-based definition of quality implies no relationship between the perceived quality of a product and the quantity of some product attribute
A.
B.
30.  Juran formalized the commonsense order of discovery, organization, diagnosis, corrective action, and control, as the:
A.
B.
C.
D.
31.  All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
A.
B.
C.
D.
32.  Suppose an advertisement for an automobile stresses that the car does not need a tune-up for 100,000 miles.  It can be best described that this advertisement is focusing on which product quality dimension?
A.
B.
C.
D.
33.  ISO 9000 can improve operations in a traditional environment.
A.
B.
34.  Some of the key approaches to gathering customer information include all of the following EXCEPT:
A.
B.
C.
D.
35.  According to Deming and Juran, the majority of quality problems are associated with:
A.
B.
C.
D.
36.  The ability to accurately and dependably provide a customer with what was promised illustrates the service quality dimension of:
A.
B.
C.
D.
37.  Which one of the following is least likely to occur?
A.
B.
C.
D.
38.  Offering products at “everyday” low prices in an attempt to counter the common consumer practice of buying whatever brand happens to be on special is an example of competing on the basis of _____.
A.
B.
C.
D.
39.  Actionable results are achieved if survey responses are:
A.
B.
C.
D.
40.  Strategic leadership can be viewed from three levels. Which of the following is NOT one of them?
A.
B.
C.
D.
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