Tqm Test 2

40 Questions  I  By Dhanhani
TQM Test 2
TQM Test 2

  
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1.  The clarification of authority, responsibility, reporting lines, and performance standards among individuals at each level of the organization refers to the:
A.
B.
C.
D.
2.  Providing _____ is often considered the minimum required to stay in business.
A.
B.
C.
D.
3.  Which of the following is NOT TRUE based on Crosby’s quality philosophy?
A.
B.
C.
D.
4.  _____ is defined as “...an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.”
A.
B.
C.
D.
5.  Meeting quality goals during operations is which of the processes of Juran’s Quality Trilogy?
A.
B.
C.
D.
6.  The two U.S. consultants that worked with the Japanese to integrate quality throughout their organizations in the 1950s were:
A.
B.
C.
D.
7.  Several factors affect how work is organized in the context of the organization. Which of the following is NOT one of them?
A.
B.
C.
D.
8.  The Deming philosophy focuses on continual improvements in product and service quality by _____ in design, manufacturing, and service processes, driven by the leadership of top management.
A.
B.
C.
D.
9.  Which of the following statements outline the relationship factor?
A.
B.
C.
D.
10.  Strategy development requires an environmental assessment of key factors which typically include all of the following EXCEPT:  
A.
B.
C.
D.
11.  _____ refers to a product’s primary operating characteristics.
A.
B.
C.
D.
12.  Most organizational structures are variations or combinations of three basic types. Which of the following is NOT a basic type?
A.
B.
C.
D.
13.  The ability to accurately and dependably provide a customer with what was promised illustrates the service quality dimension of:
A.
B.
C.
D.
14.  As per the policy deployment process diagram, a catchball situation occurs between the _____ stage and _____ stage.
A.
B.
C.
D.
15.  In the 1950s, the Japanese integrated quality throughout their organizations and developed a culture of _____ sometimes referred to by the Japanese term kaizen.
A.
B.
C.
D.
16.  A consumer who measures the quality of a laptop computer by the type of microprocessor chip present in the computer is using which of the following definitions of quality?
A.
B.
C.
D.
17.  Defining product quality as “fitness for intended use” is the _____ -based definition of quality.
A.
B.
C.
D.
18.  The Profound Knowledge system is attributed to:
A.
B.
C.
D.
19.  _____ set an organization’s longer-term directions and guide resource allocation decisions.
A.
B.
C.
D.
20.  The production of services typically requires a lesser degree of customization than does manufacturing
A.
B.
21.  Quality is most difficult to measure and analyze under which of the following definitions?
A.
B.
C.
D.
22.  Which of the following is NOT a form of improvement encouraged under total quality?
A.
B.
C.
D.
23.  Deming claimed that higher levels of _____ lead to higher levels of _____.
A.
B.
C.
D.
24.  A value-based perspective on quality implies a relationship of usefulness to price
A.
B.
25.  “A person’s ability to anticipate, envision, maintain flexibility, think strategically, and work with others to initiate changes that will create a viable future for the organization, and its competitive advantage to the organization in this way.” This definition applies to:
A.
B.
C.
D.
26.  Dave noticed that where he gets his haircut at Hair Town, there is an employee who (every 15 minutes) sweeps up the hair that has fallen on the floor.  By doing this, the management at Hair Town is trying to affect which quality dimension?
A.
B.
C.
D.
27.  All of the following are key factors included in an environmental assessment EXCEPT:
A.
B.
C.
D.
28.  An organization chart shows the _____ of the formal organization.
A.
B.
C.
D.
29.  A product-based definition of quality implies no relationship between the perceived quality of a product and the quantity of some product attribute
A.
B.
30.  The _____ perspective is based on the presumption that quality is determined by what a customer wants.
A.
B.
C.
D.
31.  Maintaining a clean, well-lighted waiting room in a doctor’s office is an example of which service quality dimension?
A.
B.
C.
D.
32.  List three appropriate reasons for implementing ISO 9000.
33.  Describe how you would use ISO 9000 as an entry into total quality?
34.  Assessment of quality is affected by one’s position in the value chain.
A.
B.
35.  Which of the following refers to any activity aimed at providing customers with products of appropriate quality along with the confidence that products meet consumers’ requirements?
A.
B.
C.
D.
36.  In many organizations there are three levels of strategy: Which of the following is NOT ONE of them?
A.
B.
C.
D.
37.  From a product-based perspective, quality is defined by:
A.
B.
C.
D.
38.  ISO 9000 may be redundant in a mature total quality environment.
A.
B.
39.  ________ quality is what the customer assumes will be received from the product.
A.
B.
C.
D.
40.  Benefits of customer–supplier partnerships include all of the following EXCEPT:
A.
B.
C.
D.
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