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Tqm Test 2

40 Questions  I  By Dhanhani
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Organization Quizzes & Trivia
TQM Test 2

  
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Question Excerpt

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1.  A value-based perspective on quality implies a relationship of usefulness to price
A.
B.
2.  Quality originates in _____ departments and therefore the burden of responsibility for such problems falls on these departments.
A.
B.
C.
D.
3.  _____ refers to a product’s primary operating characteristics.
A.
B.
C.
D.
4.  Which one of the following is least likely to occur?
A.
B.
C.
D.
5.  The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories, items, and areas to address. Which of the following four is NOT one of them?
A.
B.
C.
D.
6.  _____ begins with identifying customers, both external and internal, determining their needs, translating customer needs into specifications, developing product features that respond to those needs, and developing the processes capable of producing the product or delivering the service.
A.
B.
C.
D.
7.  Quality assurance depends on two focal points in business:
A.
B.
C.
D.
8.  In total quality, vertical functional relationships are stressed more than horizontal, cross-functional relationships
A.
B.
9.  Several factors affect how work is organized in the context of the organization. Which of the following is NOT one of them?
A.
B.
C.
D.
10.  ISO 9000 is compatible with, and can be a subset of total quality.
A.
B.
11.  Effective implementation of a strategy is achieved through action plans. This is called:
A.
B.
C.
D.
12.  Suppose an advertisement for an automobile stresses that the car does not need a tune-up for 100,000 miles.  It can be best described that this advertisement is focusing on which product quality dimension?
A.
B.
C.
D.
13.  _____ is the product quality dimension which relates to the degree to which a product’s physical and performance characteristics match pre-established standards.
A.
B.
C.
D.
14.  _____ set an organization’s longer-term directions and guide resource allocation decisions.
A.
B.
C.
D.
15.  Which of the following is NOT part of the policy deployment process?  
A.
B.
C.
D.
16.  A firm’s _____ guides the development of strategies by different groups within the firm, establishes the context within which daily operating decisions are made, and sets limits on available strategic options.
A.
B.
C.
D.
17.  Benefits of customer–supplier partnerships include all of the following EXCEPT:
A.
B.
C.
D.
18.  Which of the following individuals is credited with having the greatest influence on quality management?
A.
B.
C.
D.
19.  ISO 9000 and total quality are interchangeable.
A.
B.
20.  ________ quality is what the customer assumes will be received from the product.
A.
B.
C.
D.
21.  A consumer buys a generic product at $5.00 instead of the branded product for $7.00. The consumer feels that there is no difference in quality between the generic and brand name products. This shows which of the following definitions of quality?
A.
B.
C.
D.
22.  In managing for quality, it is better to analyze systems by looking at their individual parts than to analyze the interaction between parts of the system
A.
B.
23.  In the context of total quality, an organization’s stakeholders include all of the following EXCEPT:
A.
B.
C.
D.
24.  Action plans may include all of the following EXCEPT:
  1. description of the competitive position of the firm vis-à-vis competitors.
  2. details of resource commitments and time horizons for accomplishment.
  3. the design of efficient processes.
  4. creation of an accounting system that tracks activity-level costs.
A.
B.
C.
D.
25.  Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices?
A.
B.
C.
D.
26.  _____ is the process by which certain business functions are acquired and consolidated within a firm.
A.
B.
C.
D.
27.  The first set of questions in the Organizational Profile helps to provide a clear understanding of the essence of the organization, why it exists, and where senior leaders want to take the organization in the future. This comes under the heading:
A.
B.
C.
D.
28.  _____ include a wide variety of tools and statistical methods to plan work activities, collect data, analyze results, monitor progress, and solve problems.
A.
B.
C.
D.
29.  Viewing a McDonald’s restaurant as being composed of order taking/cashier, grilling and food preparation, drive-through, purchasing, and training processes is an example of:
A.
B.
C.
D.
30.  Which of the following statements are true concerning ISO 9000?
A.
B.
31.  Appropriate motives for adopting ISO 9000 include which of the following?
A.
B.
C.
D.
32.  The willingness to schedule deliveries at the customer’s convenience, explaining technical jargon in a layperson’s language, and recognizing regular customers by name are all examples of the _____ dimension of service quality.
A.
B.
C.
D.
33.  Which of the following is the primary reason for Deming’s position that slogans should be eliminated?
A.
B.
C.
D.
34.  The two U.S. consultants that worked with the Japanese to integrate quality throughout their organizations in the 1950s were:
A.
B.
C.
D.
35.  Which of the following are considered to be two critical components of quality systems in service industries?
A.
B.
C.
D.
36.  A consumer who measures the quality of a laptop computer by the type of microprocessor chip present in the computer is using which of the following definitions of quality?
A.
B.
C.
D.
37.  A firm purchasing a key supplier to strengthen its value chain is an example of:
A.
B.
C.
D.
38.  ISO 9000 can improve operations in a traditional environment.
A.
B.
39.  Which of the following is NOT TRUE of complaints?  
A.
B.
C.
D.
40.  Conformance to specifications applies to which quality definition?
A.
B.
C.
D.
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