Tqm Test 2

40 Questions  I  By Dhanhani
TQM Test 2

  
Changes are done, please start the quiz.


Question Excerpt

Removing question excerpt is a premium feature

Upgrade and get a lot more done!
1.  Which of the following issues is NOT addressed under the second group of questions in the Organizational Profile?
A.
B.
C.
D.
2.  Leading practices of customer focused organizations include all of the following EXCEPT:
A.
B.
C.
D.
3.  TQ practices can be classified into basic areas of management that are generic to any organization. Which of the following is NOT one of them?
A.
B.
C.
D.
4.  Juran believed that to get top management’s attention, quality issues must be translated into the “language” of:
A.
B.
C.
D.
5.  Crosby emphasizes using management and organizational processes rather than statistical techniques to change corporate culture and attitudes.
A.
B.
6.  In general, employee empowerment has been viewed as an effective practice for customer-driven organizations that embrace total quality
A.
B.
7.  As per the policy deployment process diagram, a catchball situation occurs between the _____ stage and _____ stage.
A.
B.
C.
D.
8.  In policy deployment, the _____ process is called catchball.
  1. negotiation
  2. implementation
  3. review
  4. communication
A.
B.
C.
D.
9.  Which of the following is NOT TRUE of strategic planning?
A.
B.
C.
D.
10.  A consumer who measures the quality of a laptop computer by the type of microprocessor chip present in the computer is using which of the following definitions of quality?
A.
B.
C.
D.
11.  ISO 9000 can improve operations in a traditional environment.
A.
B.
12.  Which of the following is a tool for organizing a large number of ideas, opinions, and facts relating to a broad problem or subject area?
A.
B.
C.
D.
13.  Crosby’s Basic Elements of Improvement were all of the following EXCEPT:
A.
B.
C.
D.
14.  Conformance to specifications applies to which quality definition?
A.
B.
C.
D.
15.  Which of the following represents an activity classified by Juran under “quality planning?”
A.
B.
C.
D.
16.  A _____ might include a definition of products and services the organization provides, technologies used to provide these products and services, types of markets, important customer needs, and distinctive competencies or the expertise that sets the firm apart from others.
A.
B.
C.
D.
17.  Several factors affect how work is organized in the context of the organization. Which of the following is NOT one of them?
A.
B.
C.
D.
18.  In managing for quality, it is better to analyze systems by looking at their individual parts than to analyze the interaction between parts of the system
A.
B.
19.  According to Deming, which of the following is part of the new philosophy companies must learn in order to create a never-ending cycle of improvement?
A.
B.
C.
D.
20.  Deming stressed that the ultimate responsibility for quality improvement lies with:
A.
B.
C.
D.
21.  What is the most appropriate rationale for implementing total quality?
22.  An organization’s _____ is its plan for enhancing its capacity to deliver value, thus increasing market share.
A.
B.
C.
D.
23.  Dave noticed that where he gets his haircut at Hair Town, there is an employee who (every 15 minutes) sweeps up the hair that has fallen on the floor.  By doing this, the management at Hair Town is trying to affect which quality dimension?
A.
B.
C.
D.
24.  The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories, items, and areas to address. Which of the following four is NOT one of them?
A.
B.
C.
D.
25.  List three appropriate reasons for implementing ISO 9000.
26.  ________ quality is what the customer assumes will be received from the product.
A.
B.
C.
D.
27.  Traditional organizations typically manage according to the functions in _____.
A.
B.
C.
D.
28.  The ability to accurately and dependably provide a customer with what was promised illustrates the service quality dimension of:
A.
B.
C.
D.
29.  Which of the following is NOT TRUE of how work is organized in the organizational context?
A.
B.
C.
D.
30.  The notion of quality has evolved into the concept of _____, which can be defined as an integrated approach to organizational performance management.
A.
B.
C.
D.
31.  A value-based perspective on quality implies a relationship of usefulness to price
A.
B.
32.  Describe how you would use ISO 9000 as an entry into total quality?
33.  Contrast the aims of ISO 9000 and total quality.
34.  According to Deming’s Profound Knowledge system, which of the following should be encouraged?
A.
B.
C.
D.
35.  A car’s fit and finish and freedom from noises and squeaks can reflect this dimension.
A.
B.
C.
D.
36.  Low-cost procurement is the primary responsibility of the purchasing agent
A.
B.
37.  The person who buys an automobile for personal use or the guest who registers at a hotel is considered an ultimate purchaser and is more precisely referred to as a (n) _____.
A.
B.
C.
D.
38.  The Kano classification scheme segments customer requirements into:
A.
B.
C.
D.
39.  Under which heading in the Organizational Profile do the following questions appear? What is your competitive position? What is your relative size and growth in your industry or markets served? What are the numbers and types of competitors for your organization?
A.
B.
C.
D.
40.  The major drawback of the matrix-type organization is that it:  
A.
B.
C.
D.
Back to top


to post comments.

Removing ad is a premium feature

Upgrade and get a lot more done!
Take Another Quiz