Creating and managing product documentation is a cakewalk once you have the right tool. Your product documentation is the first thing customers see even before they start using your product. It introduces them to the product and how it can be used to get the best results.
You cannot afford to go wrong with it.
One tool I can suggest you for managing product documentation is ProProfs Knowledge Base.
The software’s core features include:
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Content authoring and publishing
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Powerful search system that works like Google
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Works seamlessly with other tools such as Google Translate, Google Analytics, Olark and more
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Smart customization options to help you create the document the way you want
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A version control system that allows you to save various versions of your document
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Ready to use templates to help you get started with creating a product document
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Set different roles for different users and help them work in collaboration
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Robust reporting mechanism that provides actionable insights into how the document is performing
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Tooltips, lightboxes, and popups to explain difficult terms related to the product, provide extra information, help readers understand the content better
You can learn more about this software here.
Besides using the right product documentation tool, it’s also essential for you to understand that building documentation requires detailed product knowledge. The team who directly works on your product’s documentation should have considerable knowledge about the product, to reduce the chances of mistakes.
The documentation represents your product, so ensure that it is free from any errors - language as well as product-specific.
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