Easily manage all customer-facing inboxes ([email protected], [email protected], [email protected], [email protected], [email protected] etc.) so you never miss a customer request and always send timely responses, creating delighted customers. With ProProfs Help Desk ticketing software all customer requests are kept in one place. Use labels, priorities and internal notes to track issues and route tickets to relevant departments.
Create a self-service help center that delights your customers by answering their questions instantly 24/7. A good knowledge base can reduce tickets by 80%, keeping support costs down and allowing agents to spend time with the customers who really need personal help. Employees also have instant access to an internal knowledge base, making them smarter and helping them provide better support. ProProfs can power your help center, tool tips and contextual help, as well as all customer-facing documentation, guides & manuals.
Speedy responses lead to delighted customers, and our chat solution puts instant support right on your website. Agents can quickly answer questions in real-time from their desk or mobile app, making sure customers get what they need, when they need it. ProProfs remembers each customer including who they are, their chat history, and where they have been, so your agents can provide exceptional personalized support.
Our real-time customer surveys make it easy for customers to rate their service experience immediately. You can monitor help desk ratings over time and keep track of your agents’ performance as a group and individually. You also get ProProfs Survey Maker, our survey tool that makes it easy for you to create customer surveys and NPS (Net Promoter Score) surveys to measure customer delight and capture feedback. Improve customer service where it counts with targeted training and management.
ProProfs Training Maker gives you easy tools to build delightful training courses for customers and agents. You can create beautifully branded online training courses and add documents, videos, articles and media. Your agents will get smarter, serve customers faster, and training will ensure they deliver consistently good support experiences. Customers can get trained on their own schedules, reducing the burden on your onboarding and support teams. Embedded tests, exams and quizzes help you gauge information retention and make improvements as needed.
Never lose a ticket again, always know who is working on what.
Make sure the most critical tickets get solved first.
Canned responses & knowledge base make it easy to solve tickets.
Customers love self-service knowledge base resources.
Allow customers to chat with you right on your website.
Train customers & agents with online training courses.
For all skill levels. No software download or HTML skills needed.
View & access support tools on laptops, tablets or smartphones.
A robust solution that can scale with you as your business grows.