• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Collaborate with Shared Inboxes

Cloud-based ticketing system engineered for customer delight
Collaborate with Shared Inboxes

Easily manage all customer-facing inboxes ([email protected], [email protected], [email protected], [email protected], [email protected] etc.) so you never miss a customer request and always send timely responses, creating delighted customers. With ProProfs Help Desk ticketing software all customer requests are kept in one place. Use labels, priorities and internal notes to track issues and route tickets to relevant departments.

  • As simple as using email
  • Track who is working on what
  • Use labels, priorities, canned responses etc

Reduce Tickets by up to 80% With Knowledge Base

Most customers prefer self service. Make them happy!
help desk ticketing system

Create a self-service help center that delights your customers by answering their questions instantly 24/7. A good knowledge base can reduce tickets by up to 80%, keeping support costs down. Employees also have instant access to an internal knowledge base, making them smarter. ProProfs can power your help center, tool tips, documentation, guides & manuals.

  • Provide 24/7 help
  • Never answer the same question again
  • Smarter agents & teams

Resolve Tickets Instantly Via Chat

Delightful support is instant, and live chat makes that happen
Resolve Tickets Instantly Via Chat

Speedy responses lead to delighted customers, and our chat solution puts instant support right on your website. Agents can quickly answer questions in real-time from their desk or mobile app, making sure customers get what they need, when they need it. ProProfs remembers each customer including who they are and their chat history, so your agents can provide personalized support.

  • Easily add chat to web pages
  • Chat anytime, anywhere
  • More leads & delighted customers

Improve Performance with Smart Reports & Surveys

Get happier customers by tracking performance of agents & tickets

Our real-time customer surveys make it easy for customers to rate their service experience immediately. You can monitor help desk ratings over time and keep track of your agents’ performance as a group and individually. You also get ProProfs Survey Maker, our survey tool that makes it easy for you to create customer surveys and NPS (Net Promoter Score) surveys to measure customer delight and capture feedback. Improve customer service where it counts with targeted training and management.

  • NPS & surveys to get customer insights
  • Customer ratings for tickets, chats & help articles
  • Reports & analytics to help you monitor performance
ticketing tool for reporting

Train Customers & Agents with Online Courses

Smarter employees & happier customers
service desk management software for training

ProProfs Training Maker gives you easy tools to build delightful training courses for customers and agents. You can create beautifully branded online courses with documents, videos, articles etc. Your agents will get smarter, faster, and serve customers better. Customers can get trained on their own schedules, reducing the burden on your support teams. Embedded quizzes help you gauge retention and make improvements.

  • Train customers & employees
  • Assess knowledge gaps with quizzes
  • Keep track of who takes your courses

Features

  • Track Tickets

    Track Tickets

    Never lose a ticket again, always know who is working on what.

  • Prioritize Tickets

    Prioritize Tickets

    Make sure the most critical tickets get solved first.

  • Solve Tickets

    Solve Tickets

    Canned responses & knowledge base make it easy to solve tickets.

  • Share Knowledge

    Share Knowledge

    Customers love self-service knowledge base resources.

  • Instant Support

    Instant Support

    Allow customers to chat with you right on your website.

  • Train Agents & Customers

    Train Agents & Customers

    Train customers & agents with online training courses.

  • Simple & Easy

    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Anytime, Anywhere Access

    Anytime, Anywhere Access

    View & access support tools on laptops, tablets or smartphones.

  • Scalable

    Scalable

    A robust solution that can scale with you as your business grows.

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