• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Collaborate with Shared Inboxes

Help desk ticketing system engineered for customer delight

Easily manage all customer-facing inboxes ([email protected], [email protected], [email protected], [email protected], [email protected] etc.) so you never miss a customer request and always send timely responses, creating delighted customers. ProProfs Help Desk ticketing software enables you to see and access all customer requests from the same place. Use labels, priorities and internal notes to track issues and route tickets to relevant departments.

  • As simple as using email
  • Track who is working on what
  • Use labels, priorities, canned responses etc.

Divide Support Requests Through Child Tickets

Break down the complex parent ticket into sub tickets

help desk ticketing system software

Split a complex support ticket into child tickets and assign them to the concerned individuals or teams for faster resolution using our help desk ticketing system. Get inputs from them through internal notes and comments on the ticket. Collaborate to close tickets faster, as you track internal subtasks within ProProfs help desk ticket software.

  • Collaborate to close tickets faster
  • Get input from different teams
  • Add internal notes & comments
  • Track internal subtasks within the help desk ticketing system

Reduce Tickets by up to 80%

Most customers prefer self service. Make them happy!

help desk ticketing system

Create a self-service help center that delights your customers by answering their questions instantly 24/7. A good knowledge base can reduce tickets by up to 80%, keeping support costs down. Employees also have instant access to an internal knowledge base, making them smarter. ProProfs service desk ticketing system integrated with knowledge base can power your help center, tool tips, documentation, guides & manuals

  • Provide 24/7 help
  • Never answer the same question again
  • Smarter agents & teams

Resolve Tickets Instantly Via Chat

Delightful support is instant, and live chat makes that happen

Resolve Tickets Instantly Via Chat

Speedy responses lead to delighted customers, and our chat solution puts instant support right on your website. Agents can quickly answer questions in real-time from their desk or mobile app, ensuring customers get what they need, when they need it. Free help desk ticketing systems like ProProfs remembers each customer including who they are and their chat history, so your agents can provide personalized support.

  • Easily add chat to web pages
  • Chat anytime, anywhere
  • More leads & delighted customers

Improve Performance with Smart Reports

Get happier customers by tracking performance of agents & tickets

Our real-time customer surveys make it easy for customers to rate their service experience immediately. You can monitor help desk ratings over time and keep track of your agents’ performance as a group and individually. You also get ProProfs Survey Maker, our survey tool, integrated with help desk ticketing system software. Create customer surveys and NPS (Net Promoter Score) surveys to measure customer delight and capture feedback. Improve customer service where it counts with targeted training and management.

  • NPS & surveys to get customer insights
  • Customer ratings for tickets, chats & help articles
  • Reports & analytics to help you monitor performance

Train Customers & Agents Online

Smarter employees & happier customers
service desk management software for training

ProProfs Training Maker gives you easy tools to build delightful training courses for customers and agents. You can create beautifully branded online courses with documents, videos, articles etc. Your agents will get smarter, faster, and serve customers better. Customers can get trained on their own schedules, reducing the burden on your support teams. Embedded quizzes help you gauge retention and make improvements.

  • Train customers & employees
  • Assess knowledge gaps with quizzes
  • Keep track of who takes your courses

We are making a difference for millions like you

Help Desk Customers Help Desk Customers

Solutions

help desk bug tracking system
Bug Tracking

Track all customer issues with access to customer-facing inboxes.

email management with help desk software
Email Management

Categorize, label, prioritize, assign, access, and organize customer emails effectively.

help desk shared inbox
Shared Inbox

Collaborate and resolve tickets faster with ticket prioritization, team commenting, and canned responses.

Features

  • Track Tickets Track Tickets

    Never lose a ticket again, always know who is working on what.

  • Prioritize Tickets Prioritize Tickets

    Make sure the most critical tickets get solved first.

  • Solve Tickets Solve Tickets

    Canned responses & knowledge base make it easy to solve tickets.

  • Share Knowledge Share Knowledge

    Customers love self-service knowledge base resources.

  • Instant Support Instant Support

    Allow customers to chat with you right on your website.

  • Train Agents & Customers Train Agents & Customers

    Train customers & agents with online training courses.

  • Simple & Easy Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Anytime, Anywhere Access Anytime, Anywhere Access

    View & access support tools on laptops, tablets or smartphones.

  • Scalable Scalable

    A robust solution that can scale with you as your business grows.

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