ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Offer quality responses using readymade templates and a library of predefined messages & greetings as effective customer service is an integral part of business success. Bring in experienced executives to help new agents and offer quality responses to customers.
Adding live chat support on your websites is easy. Simply copy and paste your ProProfs Chat code on a webpage and start chatting with customers in minutes. The live chat works on any web browser or operating software. Support operators can start a chat by simply logging into ProProfs Chat or via our desktops and mobile apps.
Live chat on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions. Your support operators can send proactive chat invitations to site visitors when they land on key pages of your site and gently guide them through the sales funnel which will improve the customer service considerably.
Your support operators can start chatting with customers by simply logging into their ProProfs Chat dashboard. Operators can also connect with customers on any device using our native apps for desktops, Windows, Mac, iPhones, iPads and Android devices. You never lose a customer as even offline messages are recorded as chat history.
For over 10 years, we have been helping companies deliver outstanding support plus sales. The experience has helped us build an enterprise-grade, highly secure and the most feature-rich live chat software in the industry. There are over 100+ preferences and settings which help you monitor customers, track operator performance, set-up department based chat, customize languages and more. Our live chat software is securely hosted on IBM servers and integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and many other tools.
You can easily brand and customize live chat windows using custom logos, colors, fonts and graphics. You can also customize chat windows for each department, separately, for instance, Sales can have a catchy design while Technical Support can have a more professional-looking one. If you don’t want to create your own, you can also choose from an extensive gallery of ready-made chat templates that install at a click.
With ProProfs Chat, you can monitor website visitors in real-time to learn where they are coming from, who they are and which pages are they viewing. ProProfs Chat also integrates with Google Analytics and AdWords making it easy for you to centrally track visitors and your PPC campaigns.
Access in-depth reports such as chat requests, operator login hours, chat ratings, chat transcripts and more which help you track operator performance. View post-chat surveys to gauge how happy customers were while interacting with support operators. You can also monitor "in-progress” live help chat sessions to assess the interaction of operators with customers in real-time.