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How to Add Live Chat to Website

signup window

Sign up for a free ProProfs live chat account

To get started with ProProfs Chat, simply visit the sign up page and enter your details - no credit card or bank details needed.

Next Step
pre-chat form

Easily configure your chat window settings

Customize your visitor chat window to enable options like pre-chat form, file upload, chat rating, ticket form, and more.

Next Step
chat window

Customize your chat window with your own branding

Easily tailor the look and feel of the visitor chat window by adding your company logo and branding. This requires no coding skills.

Next Step
copy paste code

Copy and paste the code for easy chat installation

You are now ready to install Chat on your website. Simply copy and paste the ProProfs Live Chat code on your website to start capturing leads.

Next Step
start chatting

Start chatting with your visitors

Once the code is in place, click on “Launch Chat” from the Dashboard to start chatting with your website visitors.

Get Started For Free

Engineered to Delight Your Customers

Offer real-time support and resolve customer questions instantly

ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Add ProProfs live chat software to your website to offer quality responses using ready-made templates & greetings, as effective customer service is an integral part of business success. The tool allows operators to consult supervisors during a live chat session to provide prompt and intelligent responses to customers.

  • Pre-defined messages
  • Anticipate customer questions
  • Operator to operator chat
live chat software

Add Live Chat in Minutes

Simply copy paste the code & start chatting
 live chat software for website

Adding online chat software on your websites is easy. Simply copy and paste your ProProfs Chat code on a webpage and start chatting with customers in minutes. The live chat software works on any web browser or operating software. Support operators can start a chat by simply logging into ProProfs Chat or via our desktops and mobile apps.

  • Easily embed chat
  • Chat via web interface
  • Chat using iPhones, Mac, Windows etc

Grow Leads & Get More Sales

Identify new opportunities. Initiate conversations

Installing a live help chat software on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions. Your support operators can send proactive chat invitations to site visitors when they land on key pages of your site and gently guide them through the sales funnel which will improve the customer engagement considerably.

  • Monitor visitors on key pages
  • Proactive chats & push URLs
  • Capture visitor’s details with pre-chat form
live help chat software

Personalized Engagement Anytime, Anywhere

Provide instant support from any device via live chat
live web chat software

Your support operators can start chatting with customers by simply logging into their ProProfs Chat dashboard. Operators can also connect with customers on any device using our native apps for desktops, Windows, Mac, iPhones, iPads and Android devices. You never lose a customer as even offline messages are recorded as chat history.

  • Runs on any web browser & OS
  • Works perfectly on mobiles & tablets
  • Record & track offline messages

Beautiful Chat Windows

Customize to offer a modern & branded experience
web chat solutions

You can easily brand and customize chat windows using custom logos, colors, fonts and graphics. You can also customize chat windows for each department, separately, for instance, Sales can have a catchy design while Technical Support can have a more professional-looking one. If you don’t want to create your own, you can also choose from an extensive gallery of beautifully designed templates that install at a click.

  • Brand with logos & colors
  • Readymade chat templates
  • Customize chat window

Know Your Customers

Monitor website visitors & track interactions

With ProProfs Chat, you can monitor website visitors in real-time to learn where they are coming from, who they are and which pages are they viewing. This website chat software also integrates with Google Analytic, making it easy for you to centrally track visitors and your PPC campaigns.

  • Real-time visitor monitoring
  • Post-chat feedback surveys
  • Google Analytics
live help software

Surveys, Ratings & Reports

Gauge customer happiness & operator performance

Access in-depth reports such as chat requests, operator login hours, chat ratings, chat transcripts and more which help you track operator performance. View post-chat surveys to gauge how happy customers were while interacting with support operators. You can also monitor "in-progress” live help chat sessions to assess the interaction of operators with customers in real-time.

online chat tool for website

Reduce Tickets by up to 80% With Knowledge Base

One stop customer support solution with Knowledge Base and Help Desk
live chat software

Improve your customer experience using ProProfs Knowledge Base and ProProfs Help Desk integrations. Instantly answer customer questions by showing popular & relevant articles from your knowledge base, significantly reducing tickets. Any unresolved issues and offline messages are converted into tickets with the use of ProProfs Help Desk to ensure they are never missed and get a timely response. All products work seamlessly together to offer a complete support solution.


Live Chat Software Features

  • Simple and Easy Installation

    Simple & Easy Installation

    No HTML or CSS required. Just copy and paste the code.

  • Anytime, Anywhere Access

    Anytime, Anywhere Access

    Operators can access chat panel through smartphones, tablets, or laptops anytime.

  • Canned Responses

    Canned Responses

    Respond to frequently asked questions faster with canned responses.

  • Customize and Brand

    Customize & Brand

    Brand your chat window with company logo and customize fonts, colors, and more.

  • Reports and Analytics

    Reports & Analytics

    Understand customer needs and support operator’s performance with insightful reports.

  • Safe and Secure

    Safe and Secure

    Encrypted messages that are hosted on IBM Server.

Live Chat Integrations

Integrate Live Chat Software with Third Party Tools

ProProfs Live chat software offers integrations with standard tools such as Salesforce, Zoho, MS Dynamics, Infusionsoft, and so on. Capture leads and close more deals while monitoring website visitors’ activities in real time. Analyze chat transcripts with reports to deliver delightful customer service.

microsoft dynamics 365 crm
Microsoft Dynamics

Capture, assemble, nurture, and convert leads into buyers with MS Dynamics integration.

salesforce crm

Share and transfer information directly to your Salesforce dashboard to better manage your sales and support workflow.

zendesk crm

Generate leads by capturing visitors’ information and turn chat transcripts into support tickets.

Perfect for

live chat for customer service
Cutomer Service

Provide personalized and delightful customer service using live chat software.

 live chat for sales

Capture more leads and convert them instantly to sales via live chat.

live chat for ecommerce

Engage and resolve visitor queries at your eCommerce website with online chat software.

Try it FreeTake A Tour


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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