• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Delight Visitors With Instant Help

Offer instant customer support with a website live chat tool

ProProfs Chat is the easiest and fastest way to engage website visitors and convert them into customers. Resolve customer issues faster by anticipating what a customer is going to type next and see what they are viewing on your website with our "live chat system". Operators can answer unlimited chats using our multiple chat window feature to provide faster resolution to incoming questions. Add the best live chat software to your website to offer quality responses using ready-made templates, canned responses, and chat greetings. Allow your chat operators to consult supervisors during a live session to provide prompt and intelligent responses to customers via live support chat tool.

  • Ready-made templates & greetings
  • Anticipate customer questions
  • Answer faster with canned responses

Close Sales Faster With Live Chat Platform

Identify new sales opportunities & initiate conversations with our business live chat software

Install a live help chat software on your website to initiate conversations with visitors, capture potential leads with pre-chat forms, and close sales faster. Your support operators can send proactive chat invitations with our live chat program to visitors when they land on key pages of your website. Operators can guide visitors through your sales funnel that will improve customer engagement and increase sales effectively. Monitor operators’ engagement with customers to improve the buying experience using live chat for your website.

  • Monitor visitors on key pages
  • Start proactive chats
  • Capture visitor details with pre-chat form

View Customer Info in Real-Time

Monitor website visitors & track interactions with online chat software

With our live support chat software solution, you can monitor website visitors in real-time to learn who they are, where they’ve come from, and which page they are viewing. In addition to real-time visitor monitoring, you can also use post-chat feedback to understand the needs of your customers better and improve your support accordingly. Our website chat software also integrates with Google Analytics, making it easy for you to track visitors and your PPC campaigns on one dashboard.

proprofs chat visitor monitoring window

Reduce Tickets by up to 80%

One-stop customer support solution with Knowledge Base and Help Desk

integrate chat with knowledge base

Integrate ProProfs Knowledge Base and ProProfs Help Desk with our #1 Live Chat Software for Website & Customer Supportto improve customer experience. Answer questions instantly and reduce chat volume by up to 80% by redirecting visitors to relevant articles from your knowledge base. Unresolved issues and offline messages convert into tickets automatically with ProProfs Help Desk - never miss a customer question again! The transition among our products is seamless, offering a complete support ecosystem for your website.

Access Insightful Reports & Surveys

Measure customer happiness and operator performance with live help software

Access insightful reports such as the number of chat requests, operator login hours, chat ratings, chat transcripts, and more to track operator performance with our chat support software. Feedback gathered from post-chat surveys can be used to gauge how happy customers were while interacting with your support operators through live chat service for website. You can also monitor ‘in-progress’ live help chat sessions to assess the interaction of your operators with customers in real-time with our customer support chat software

  • Monitor real-time chat sessions
  • Get feedback from surveys and ratings
  • Check operator performance reports

Personalized Engagement Anytime, Anywhere

Provide instant support from any device with our live support chat tool

live support chat with mobile app

Your support operators can start chatting with customers by simply logging onto their ProProfs Chat dashboard. Operators can connect and engage your customers on any device using our native apps for all types of devices including desktops, smartphones, and tablets. You will never lose a customer with the best #1 Live Chat Software for Website & Customer Supportsolution since even offline messages get recorded as chat history.

  • Runs on any web browser or OS
  • Works perfectly on all mobiles and tablets
  • Records and tracks offline messages

Beautifully Customized Chat Windows

Customize your chat windows for a completely branded experience

You can easily customize chat windows using custom logos, colors, fonts, and graphics. Our customer service chat software allows you to customize chat windows for each department and web page separately. For instance, your sales department can have a catchy design for their chat widget, while technical support can choose a more professional-looking one. If you don’t want to create your own, you can choose from an extensive gallery of beautifully-designed templates.

  • Customize chat windows
  • Brand your chat with logo and colors
  • Choose from ready-made chat templates

How to Add Live Chat in Minutes

Simply copy paste the code to deploy the live support software

Adding online chat software on your website is easy. Just copy and paste ProProfs Chat code onto your webpage or email it to your web developer, and start chatting with customers in minutes. Our business live chat software works on any web browser and operating systems. Support operators can start a chat by simply signing into ProProfs Chat for desktop or mobile apps.

  • Easily embed the chat code
  • Chat via the web interface
  • Works across devices and platforms
signup window
Sign up for a free ProProfs live chat account

To get started with ProProfs Chat, simply visit the sign up page and enter your details - no credit card or bank details needed.

Next Step
pre-chat form
Easily configure your chat window settings

Customize your visitor chat window to enable options like pre-chat form, file upload, chat rating, ticket form, and more.

Next Step
chat window
Customize your chat window with your own branding

Easily tailor the look and feel of the visitor chat window by adding your company logo and branding. This requires no coding skills.

Next Step
copy paste code
Copy and paste the code for easy chat installation

You are now ready to install Chat on your website. Simply copy and paste the ProProfs Chat code on your website to start capturing leads.

Next Step
start chatting
Start chatting with your visitors

Once the code is in place, click on “Launch Chat” from the Dashboard to start chatting with your website visitors.

Get Started For Free

We are making a difference for millions like you

Live Chat Customers Live Chat Customers

Live Chat Software Features

Add live chat to your website for a smooth support process

  • Simple and Easy Installation Simple & Easy Installation

    No HTML or CSS required. Just copy and paste the code.

  • Anytime, Anywhere Access Anytime, Anywhere Access

    Operators can easily access chat through smartphones, tablets, or laptops.

  • Canned Responses Canned Responses

    Respond to frequently asked questions faster with canned responses.

  • Customize and Brand Customize & Brand

    Brand chat windows with your company logo and customize fonts, colors, and more.

  • Reports and Analytics Reports and Analytics

    Understand customer needs and improve operator performance with insightful reports.

  • Safe and Secure Safe & Secure

    SSL encryption. High uptime & reliability powered by servers hosted with Softlayer (IBM) in USA.


Integrate Our Chat Service with Third-Party Tools

ProProfs Chat offers integrations with all standard tools such as Salesforce, Magento, MS Dynamics, WordPress, and so on. Capture leads and close more deals while monitoring your website visitors’ activities in real-time with our live chat service for websites. Analyze chat transcripts with reports to deliver delightful customer service.

microsoft dynamics chat integration
Microsoft Dynamics

Capture, assemble, nurture, and convert leads into buyers with MS Dynamics integration.

shopify chat integration

Build a strong online presence and boost conversions for your eCommerce business.

WordPress live chat integration

Connect instantly to build a delightful support experience at your WordPress website with ProProfs Chat.

Live Chat is Valued Across Industries

Use our chat service to meet support goals

Build a delightful experience for your customers and prospects by adding a live chat software for website. From improving customer service, helping your sales skyrocket to capturing and nurturing leads for your business, live chat for website helps you do it all. Our live chat customer service software is also the ideal platform to provide instant support to customers. Our chat tool allows your operators to customize the support process as per the needs of individual customers.

live chat for customer service Customer Service

Provide personalized and delightful customer service using live chat software for website.

 live chat for sales Sales

Capture more leads and convert them instantly to sales via live chat service for website.

live chat for ecommerce eCommerce

Resolve visitor queries faster at your eCommerce website with online chat software.

Get Started - It's FreeTake A Tour


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Frequently Asked Questions

How to add live chat to your website?

Adding live chat to a website is easy and secure. Just sign up for the live chat tool, visit the installation tab, copy the code, and paste before the </body> tag. Watch this video for detailed instructions on How to Add Live Chat to Your Website.

What are the benefits of live chat software?

There are various benefits of using live chat software. 1) it equips you to communicate with multiple customers simultaneously 2) helps you grow leads 3) boosts sales with delightful customer experience 4) and improves customer loyalty. It’s a complete support suite with powerful integrations. Explore this expert advice article to explore the Benefits of Live Chat Software.

How much does live chat cost?

ProProfs Chat starts at $0 (forever free plan), which you can upgrade anytime based on your requirements. You can go for a free trial of the premium version to check how it works in its full-fledged avatar. Here's the link to its pricing page that you may visit to know How Much Does Live Chat Cost?

How does live chat work?

Live chat is a powerful support tool. Once you’ve installed it, your visitors and customers see a little chat icon on your website, using which customers can drop their questions and get instant answers from your support team. When you’re offline, it records customer questions that operators can attend to when they are back online. You can also track how long they’ve been on a page, how many times they visited your website, and understand their purchase intent. Here’s a quick read to help you better understand How Live Chat Works.

What is live chat customer service?

Live Chat is a real-time online support service that allows customers to interact with brands and get their questions with the product resolved instantly. On the other hand, customer service operators can also use the instant messaging app to monitor potential customers and reach out to them proactively and help them make a choice, offers deals, share product links, and more. Here’s a quick read to help you understand What Is Live Chat Customer Service?

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  • ProProfs Chat Software Reviews on Capterra
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