With a self-service online knowledge base, customers can find instant answers to their questions. This means fewer support tickets and less workload for your agents. Likewise, support agents and employees can also find instant answers by searching the internal knowledge base for any questions about company best practices, policies and more.
ProProfs ensures your documentation fits all screen sizes and is accessible on multiples devices including iPhone, iPad, Android, iOs etc. There’s also no extra effort or coding at your end. All your documentation including tables, fonts sizes, large images and screenshots are automatically resized to fit smaller screens.
Bring different teams together to create and share knowledge on a central platform. Define roles and permissions for your team members to control who can access what in your knowledge base. Build private knowledge bases, accessible only to authorized users, with advanced authoring features such as conditional logic, workflows and more.
Control and manage user access with single sign-on and advanced security settings. Design beautiful FAQs using branding features and pre-made templates, or customize fully with CSS and HTML. Set up roles and permissions and integrate with popular tools such as Zendesk, Google Analytics, Wufoo and more.
Create a knowledge base and use contextual help tools to create on-site and task-based help.
Design, create, publish and maintain help files, manuals and documentation using help authoring software.
For all skill levels. No software download or HTML skills needed.
View and access knowledge base on laptops, tablets or smartphones.
Customers instantly find answers on your self-service help site.
Brand your help site with customized fonts, colors, logos & more.
Keep your knowledge base secure with password & privacy controls.
Share and retain knowledge through a collaborative knowledge base.
Find answers instantly with a highly searchable knowledge base.
Centrally access company documents, manuals & more.
Learn what users are searching. Integrate with Google Analytics.
ProProfs Knowledge Base Software is used by leading enterprises, non-profits, universities as well as small medium businesses. Organizations can create knowledge bases and corporate wikis to boost learning and knowledge sharing among employees. Likewise, they can also build public knowledge bases and self services FAQs to reduce customer tickets and support calls.
A structured user manual that explains product specifications and the installation procedure.
An online how-to guide that offers detailed documentation for end users and administrators.
ProProfs Knowledge Base Software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. You also get to know which articles are performing well with an built-in Google Analytics integration.
Empower customers to raise support tickets directly from your ProProfs site. Help support agents to close tickets fasters by finding support documentation with one click.
Get detailed In-Page Analytics and assess which FAQ pages are working and which are not. Track the routes and devices customers are using to find your knowledge base.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
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