Set your objective and identify your target audience. Start creating a visually-appealing and information-rich online knowledge platform for your business.Next Step
You can build it from scratch or use one of our templates to get started. Sign up by filling your details. Kick-start the process by placing content effortlessly in the template.Next Step
Brand it with your logo and color scheme to give a professional appearance to your knowledge base. Package your content beautifully.Next Step
Easily import word docs, PDFs and more into your knowledge base with a single click. You can also add images and videos to make it interesting and engaging.Next Step
It’s time to publish it finally. Just a bit of a final touch up and voila, your knowledge base is ready to take off.Get Started Free
Create a secure online resource center where employees can easily find and share information.
Delight customers and reduce tickets by helping them find answers in a highly-searchable knowledge base.
Create online documentation and add videos and images. Offer searchable and mobile-friendly manuals.
Equip your customers with self-help and let them find information instantly. Provide anytime, anywhere access to information and allow them to solve questions conveniently. Relieve your support staff from answering the same questions repeatedly. Bring down customer tickets by up to 80% and reduce support costs. Use your online knowledge base software to create a knowledge base that has everything your customers need.
Exercise full control over the viewership of your knowledge base. Enable ‘private sites’ or leave your content open for public view. Hide or display different pages or folders of your knowledge base with the conditional content feature. Enable single sign-on and allow only authorized users to view, edit and manage your online knowledge base.
Create groups and assign them various roles like administrator, viewer, editor, and contributor. Define their permissions based on these roles and bring them together to manage your knowledge base. Improve collaboration among different teams and help them work in sync with one another. Go for the best knowledge base software and see how you can assign roles to your teams.
Integrate with popular tools such as Google Analytics, Wufoo, ProProfs Help Desk, ProProfs Live Chat and more. Use readymade templates and explore various branding and customization settings to configure your knowledge base. Analyze your knowledge base traffic by integrating with Google Analytics. Create a knowledge base for free for 15 days and explore how these integrations work.
For all skill levels. No software download or HTML skills needed.
View and access knowledge base on laptops, tablets or smartphones.
Customers instantly find answers on your self-service help site.
Brand your help site with customized fonts, colors, logos & more.
Keep your knowledge base secure with password & privacy controls.
Share and retain knowledge through a collaborative knowledge base.
Find answers instantly with a highly searchable knowledge base.
Centrally access company documents, manuals & more.
Learn what users are searching. Integrate with Google Analytics.
ProProfs Knowledge Base Software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. You also get to know which articles are performing well with an built-in Google Analytics integration.
Guide customers to the correct documentation by communicating with them via chat directly on your ProProfs help site. Answer customer questions in real-time.
Get detailed In-Page Analytics and assess which FAQ pages are working and which are not. Track the routes and devices customers are using to find your knowledge base.
Empower customers to raise support tickets directly from your ProProfs site. Help support agents to close tickets fasters by finding support documentation with one click.
Create a knowledge base and use contextual help tools to create on-site and task-based help.
Design, create, publish and maintain help files, manuals and documentation using help authoring software.
Collaborate with team members to create public and private wikis. Manage content with advanced authoring options.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
A knowledge base software equips you with the right tools to build online documentation, guides, manuals, FAQs, and other types of knowledge bases for your product, service, or organization. Here’s a quick guide for you to learn What Is a Knowledge Base?.
Creating a knowledge base is easy. Select a template of your choice, write from scratch, or upload your existing content, add images and videos, customize it with your brand name and logo, and publish it. Watch this video guide to learn How to Create a Knowledge Base.
Look for a tool that offers features such as a simple MS Word-like text editor, customization options for branding, roles and permission settings, workflows, conditional content, and so on. Here’s a short blog that talks about How to Select the Best Customer Support Knowledge Base Software.
A robust knowledge base tool benefits you on four major fronts 1) it helps you reduce customer support tickets by up to 80 percent 2) improves employee collaboration 3) streamlines business processes, and 4) helps you manage knowledge effectively. Here’s a quick read that explains the Benefits of Knowledge Base Software.
There are five key purposes that companies use a knowledge base software for - 1) empower customers and employees with self-help 2) reduce support tickets, both internal and external 4) enhance employee productivity, and 5) onboard new employees effectively. Here’s a quick guide that talks about the reasons and Purposes of a Knowledge Base.