• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

How to Create a Knowledge Base

Create online knowledge base free
Create a knowledge base in minutes

Set your objective and identify your target audience. Start creating a visually-appealing and information-rich online knowledge platform for your business.

Next Step
Easily create a knowledge base with templates
Start from scratch or use a suitable template

You can build it from scratch or use one of our templates to get started. Sign up by filling your details. Kick-start the process by placing content effortlessly in the template.

Next Step
Design your knowledgebase content beautifully
Customize with your logo & colors

Brand it with your logo and color scheme to give a professional appearance to your knowledge base. Package your content beautifully.

Next Step
Import files & docs easily into your knowledgebase
Import files & documents easily

Easily import word docs, PDFs and more into your knowledge base with a single click. You can also add images and videos to make it interesting and engaging.

Next Step
Publish your knowledge base
Publish it

It’s time to publish it finally. Just a bit of a final touch up and voila, your knowledge base is ready to take off.

Get Started Free

Create Help Sites, Knowledge Base, User Guides,

Manuals, Wikis & More

Create Help Sites, Knowledge Base, User Guides, Manuals, Wikis & More

Internal Knowledgebase

Create a secure online resource center where employees can easily find and share information.

Help Center

Delight customers and reduce tickets by helping them find answers in a highly-searchable knowledge base.

Documentation and User Manuals

Create online documentation and add videos and images. Offer searchable and mobile-friendly manuals.

Provide Instant 24/7 Self-Help

Reduce support tickets by up to 80%

Equip your customers with self-help and let them find information instantly. Provide anytime, anywhere access to information, and allow them to solve questions conveniently. Relieve your support staff from answering the same questions repeatedly. Bring down customer tickets by up to 80% and reduce support costs. Use our online knowledge base software to create a knowledge base that has everything your customers are searching for.

  • Never answer the same question again
  • Access anytime, anywhere
  • Reduce support costs by up to 80%

Limit Access or Keep It Public

Privacy settings to control who can access information

Keep your online knowledge base secure

Exercise full control over the viewership of your knowledge base. Enable ‘private sites’ or leave your content open for public view. Hide or display different pages or folders of your knowledge base with the conditional content feature. Enable single sign-on and allow only authorized users to view, edit, and manage your online knowledge base.

  • Grant or restrict access
  • Control content visibility
  • Enable single sign-on

Improve Team Collaboration

Set up roles & permissions

Create groups and assign them various roles like administrator, viewer, editor, and contributor. Define their permissions based on their roles and manage your knowledge base collaboratively. Bring teams together to build knowledge in sync with one another. ProProfs is the world’s best online knowledge base software that makes it super easy to create a robust help site hassle-free.

  • Create groups & teams
  • Assign roles & permissions
  • Collaborate to build & share knowledge

100+ Settings & Integrations

Smart settings to configure it the way you want

Integrate with popular tools such as Google Analytics, Wufoo, ProProfs Help Desk, ProProfs Live Chat, and more. Use readymade templates and explore various branding and customization settings to configure your cloud knowledge base. Analyze your knowledge base traffic by integrating with Google Analytics. Explore these integrations and build a knowledge base easily.

  • Integrate with CRMs, Help Desk, Chat & more
  • Configure & customize with smart settings
  • Analyze your traffic with Google Analytics

We are making a difference for millions like you

Knowledge Base Customers Knowledge Base Customers

Features

  • Simple and Easy Installation
    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Anytime, Anywhere Access
    Anytime, Anywhere

    View and access knowledge base on laptops, tablets, or smartphones, anywhere.

  • Reduce Customer Tickets
    Reduce Customer Tickets

    Equip customers with a 24/7 self-help to reduce incoming emails and calls.

  • Customize & Brand
    Customize & Brand

    Brand your help site with customized fonts, colors, logos, and more.

  • Security Controls
    Security Controls

    Keep your knowledge base secure with password and privacy controls.

  • Retain Employee Knowledge
    Retain Employee Knowledge

    Collaborate to share and retain knowledge with our knowledge base.

  • Highly Searchable
    Highly Searchable

    ProProfs Knowledge Base throws up answers instantly with its Google-like search engine.

  • Centralize Documents
    Centralize Documents

    Centrally access company documents, manuals & more easily with knowledge base.

  • Analytics & Reports
    Analytics & Reports

    Learn what users are searching for, failed searches, and articles that need improvement.

Knowledge Base Software Integrations

ProProfs Knowledge Base Software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. You also get to know which articles are performing well with an built-in Google Analytics integration.

Live Chat

Guide customers to the correct documentation by communicating with them via chat directly on your ProProfs help site. Answer customer questions in real-time.

Google analytics integration

Get detailed In-Page Analytics and assess which FAQ pages are working and which are not. Track the routes and devices customers are using to find your knowledge base.

Zendesk help desk

Empower customers to raise support tickets directly from your ProProfs site. Help support agents to close tickets fasters by finding support documentation with one click.

Perfect for

Context-Sensitive Help

Create a knowledge base and use contextual help tools to create on-site and task-based help.

Help Authoring Software

Design, create, publish and maintain help files, manuals and documentation using help authoring software.

Wiki Software

Collaborate with team members to create public and private wikis. Manage content with advanced authoring options.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Frequently Asked Questions

What is a knowledge base software?

A knowledge base software equips you with the right tools to build online documentation, guides, manuals, FAQs, and other types of knowledge bases for your product, service, or organization. Here’s a quick guide for you to learn What Is a Knowledge Base?.

How to create a knowledge base

Creating a knowledge base is easy. Select a template of your choice, write from scratch, or upload your existing content, add images and videos, customize it with your brand name and logo, and publish it. Watch this video guide to learn How to Create a Knowledge Base.

How to select the best customer support knowledge base software

Look for a tool that offers features such as a simple MS Word-like text editor, customization options for branding, roles and permission settings, workflows, conditional content, and so on. Here’s a short blog that talks about How to Select the Best Customer Support Knowledge Base Software.

What are the benefits of knowledge base software?

A robust knowledge base tool benefits you on four major fronts 1) it helps you reduce customer support tickets by up to 80 percent 2) improves employee collaboration 3) streamlines business processes, and 4) helps you manage knowledge effectively. Here’s a quick read that explains the Benefits of Knowledge Base Software.

What is the purpose of a knowledge base?

There are five key purposes that companies use a knowledge base software for - 1) empower customers and employees with self-help 2) reduce support tickets, both internal and external 4) enhance employee productivity, and 5) onboard new employees effectively. Here’s a quick guide that talks about the reasons and Purposes of a Knowledge Base.

Awards & Press

Winner: Best Knowledge Management Software, Crozdesk
Winner: Best Knowledge Management Software, Crozdesk
Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Quality Choice Knolwedge Base Solution, Crozdesk
Quality Choice Knolwedge Base Solution, Crozdesk
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Winner: Gold, Brandom Hall Excellence Awards
Winner: Gold, Brandom Hall Excellence Awards
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