• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Create Help Sites, Knowledge Bases, User Guides,

Manuals, Wikis & More

Create Help Sites, Knowledge Bases, User Guides, Manuals, Wikis & More

Internal Knowledgebase
Internal Knowledge Base

Create a secure online resource center where employees can easily find and share information.

Help Center
Help Center

Delight customers and reduce tickets by helping them find answers in a highly-searchable knowledge base.

Documentation and User Manuals
Documentation & Manuals

Create online documentation and add videos and images. Offer searchable and mobile-friendly manuals.

Provide Instant 24/7 Self Help

Reduce support tickets by up to 80%
Access information anytime and anywhere in a searchable knowledge base

Studies indicate that most people prefer self-help. Use online knowledge base software by ProProfs to build a searchable knowledge platform. Let your customers access information anytime and from anywhere. Reduce the burden of your support team by up to 80%. Your support team never needs to answer the same question over and over again, because all of the information is easily available online.

  • Reduce support costs
  • Never answer the same question again
  • Access anytime, anywhere & from any device
  • Create help center and user manuals easily.

Limit Access or Keep it Public

Privacy settings allow you to control who can access information
Keep your online knowledge base secure

Define roles and permissions for your users and team members and control who can access what in your knowledge base. Keep your knowledge base open to the public or build a private knowledge base. You can even protect certain sections of the knowledge base so they are accessible and editable only for certain users.

  • Password & privacy controls
  • Restrict access or keep open to public
  • Set up teams and groups with different access

Collaborative Authoring & Workflow

Set up team collaboration, roles & permissions & workflow
Create a centralized knowledge base

Bring different teams together to create and share knowledge on a central platform. Define roles and permissions for your team members to control who can access what in your knowledge base. Set up advanced authoring features such as conditional logic, workflows and more.

  • Groups & teams
  • Roles & permissions
  • Conditional content, workflows & more

100+ Settings & Integrations

Works great with ProProfs Help Desk and your favorite tools.
Integrate online knowledgebase with popular tools

Design beautiful FAQs using branding features and pre-made templates, or customize fully with CSS and HTML. Configure 100+ settings for common tasks like single sign-on, security and more. Integrate with popular tools such as Google Analytics, Wufoo and more. Integrates beautifully with ProProfs Help Desk & ProProfs Chat for a complete support solution.

  • Branding, Templates, CSS
  • 100+ Settings
  • Works great with ProProfs Help Desk & ProProfs Chat
  • Integration with CRMs, help desks, chat & popular tools

Insightful Reports & Analytics

Improve knowledge base performance
Insightful reports & analytics

Track performance of your knowledge base, authors and pages. See which articles are most read as well as which ones need improvement. You can even get suggestions on what new content to add. We track and report on all searches and interactions. There is also a Google analytics integration for additional data such as pages per visit, search traffic, bounce rate and hundreds of other metrics.

  • See what users are reading
  • Track which article needs improvement
  • Get insights on what new content is needed
  • One-click Google Analytics Integration

Features

  • Simple and Easy Installation

    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Anytime, Anywhere Access

    Anytime, Anywhere Access

    View and access knowledge base on laptops, tablets or smartphones.

  • Reduce Customer Tickets

    Reduce Customer Tickets

    Customers instantly find answers on your self-service help site.

  • Customize & Brand

    Customize & Brand

    Brand your help site with customized fonts, colors, logos & more.

  • Security Controls

    Security Controls

    Keep your knowledge base secure with password & privacy controls.

  • Retain Employee Knowledge

    Retain Employee Knowledge

    Share and retain knowledge through a collaborative knowledge base.

  • Highly Searchable

    Highly Searchable

    Find answers instantly with a highly searchable knowledge base.

  • Centralize Documents

    Centralize Documents

    Centrally access company documents, manuals & more.

  • Analytics & Reports

    Analytics & Reports

    Learn what users are searching. Integrate with Google Analytics.

Knowledge Base Software Integrations

ProProfs Knowledge Base Software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. You also get to know which articles are performing well with an built-in Google Analytics integration.

Live Chat
Live Chat

Guide customers to the correct documentation by communicating with them via chat directly on your ProProfs help site. Answer customer questions in real-time.

Google analytics integration
Google Analytics

Get detailed In-Page Analytics and assess which FAQ pages are working and which are not. Track the routes and devices customers are using to find your knowledge base.

Zendesk help desk
Zendesk

Empower customers to raise support tickets directly from your ProProfs site. Help support agents to close tickets fasters by finding support documentation with one click.

Perfect for

Context-Sensitive Help
Context-Sensitive Help

Create a knowledge base and use contextual help tools to create on-site and task-based help.

Help Authoring Software
Help Authoring Software

Design, create, publish and maintain help files, manuals and documentation using help authoring software.

Wiki Software
Wiki Software

Collaborate with team members to create public and private wikis. Manage content with advanced authoring options.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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