• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Create help sites, knowledge bases, user guides, manuals, wikis & more

Internal Knowledgebase
Internal Knowledge Base

Create a secure online resource center where employees can easily find and share information.

Self Service Help Portal
Self Service Help Center

Delight customers and reduce tickets by helping them find answers in a highly-searchable knowledge base.

Documentation and User Manuals
Documentation & Manuals

Create online documentation and add videos and images. Offer searchable and mobile-friendly manuals.

Capture, share & apply knowledge

Offer support 24/7

Offer awesome support 24/7

With a self-service online knowledge base, customers can find instant answers to their questions. This means fewer support tickets and less workload for your agents. Likewise, support agents and employees can also find instant answers by searching the internal knowledge base for any questions about company best practices, policies and more.

Access anytime on multiple devices

Access anytime, anywhere

ProProfs ensures your documentation fits all screen sizes and is accessible on multiples devices including iPhone, iPad, Android, iOs etc. There’s also no extra effort or coding at your end. All your documentation including tables, fonts sizes, large images and screenshots are automatically resized to fit smaller screens.

Create and share knowledge

Collaborate to create & share knowledge

Bring different teams together to create and share knowledge on a central platform. Define roles and permissions for your team members to control who can access what in your knowledge base. Build private knowledge bases, accessible only to authorized users, with advanced authoring features such as conditional logic, workflows and more.

Integrate with popular tools

100+ settings & integrations

Control and manage user access with single sign-on and advanced security settings. Design beautiful FAQs using branding features and pre-made templates, or customize fully with CSS and HTML. Set up roles and permissions and integrate with popular tools such as Zendesk, Google Analytics, Wufoo and more.

How it Works

Build a Knowledge BaseCreate a Knowledge Base

Create Knowledge Base

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Reduce customer support tickets

Anytime & Anywhere

  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ
Analytics & SecurityAnalytics​ and ​Security

Analytics & Security

  • Restrict access & user roles
  • Create private knowledge bases
  • Integrate with Google Analytics
  • Gather feedback from users

Perfect For

Contextual help
Context-Sensitive Help

Create a knowledge base and use contextual help tools to create on-site and task-based help.

Online help authoring Software
Help Authoring Software

Design, create, publish and maintain help files, manuals and documentation using help authoring software.

Wiki Software
Corporate Wikis

Collaborate with team members to create public and private wikis. Manage content with advanced authoring options.

Features

  • Simple and Easy

    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Anytime and Anywhere

    Anytime, Anywhere Access

    View and access knowledge base on laptops, tablets or smartphones.

  • Reduce customer support tickets

    Reduce Customer Tickets

    Customers instantly find answers on your self-service help site.

  • Customize and brand your help site

    Customize & Brand

    Brand your help site with customized fonts, colors, logos & more.

  • Privacy controls

    Security Controls

    Keep your knowledge base secure with password & privacy controls.

  • Share and retain employee knowledge

    Retain Employee Knowledge

    Share and retain knowledge through a collaborative knowledge base.

  • Highly searchable knowledgebase

    Highly Searchable

    Find answers instantly with a highly searchable knowledge base.

  • Centralize documents access

    Centralize Documents

    Centrally access company documents, manuals & more.

  • Google analytics integration

    Analytics & Reports

    Learn what users are searching. Integrate with Google Analytics.

Examples

ProProfs Knowledge Base Software is used by leading enterprises, non-profits, universities as well as small medium businesses. Organizations can create knowledge bases and corporate wikis to boost learning and knowledge sharing among employees. Likewise, they can also build public knowledge bases and self services FAQs to reduce customer tickets and support calls.

Manuals
User Manual

A structured user manual that explains product specifications and the installation procedure.

Instructional guide
Instructional Guide

An online how-to guide that offers detailed documentation for end users and administrators.

Online web based FAQ
Online FAQ

A fully-branded web-based FAQ that features customized headers, search box, links and a table of contents.

Knowledge Base Software Integrations

ProProfs Knowledge Base Software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. You also get to know which articles are performing well with an built-in Google Analytics integration.

Zendesk help desk
Zendesk

Empower customers to raise support tickets directly from your ProProfs site. Help support agents to close tickets fasters by finding support documentation with one click.

Google analytics integration
Google Analytics

Get detailed In-Page Analytics and assess which FAQ pages are working and which are not. Track the routes and devices customers are using to find your knowledge base.

Live chat software
Live Chat

Guide customers to the correct documentation by communicating with them via chat directly on your ProProfs help site. Answer customer questions in real-time.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

From our blog

4 Reasons Knowledge Base Management Is Worth Your Investment

4 Reasons Knowledge Base Management Is Worth Your Investment

As your organization grows, so does the diversity of your workforce. To fuel the growth of your company, employees of different departments would need to connect and share information to maximize production. At times, employees from your creative team might need to access information from your…
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Do Your Employees Keep on Making the Same Mistakes? Here's How Knowledge Base Can Eliminate This Issue

Do Your Employees Keep on Making the Same Mistakes? Here's How Knowledge Base Can Eliminate This Issue

Few things are more demoralizing, for a company, than it’s workforce repeating the same mistakes over again. Repetitive mistakes not only result in lowered revenue, but also hinders the growth of your company in terms of equity and perception. Its important for you to find out the source of the…
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5 Companies With a+ Knowledge Management Skills

5 Companies With a+ Knowledge Management Skills

Organizational learning, for many, is still a confusing concept. Knowledge is an abstract thing—it's not a tangible asset—and so understanding how to manage it and disseminate it can be a tricky question. And yet, it is essential for the success of any business. Without sound knowledge…
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How Much Money Can a Knowledge Base Save Your Business?

How Much Money Can a Knowledge Base Save Your Business?

Knowledge bases are powerful new ways to offer information and help to your customers, improving your brand visibility and reputation while simultaneously improving customer retention. How are they able to do this? …
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