Answered Jan 09, 2020
The main aspect to look at when choosing the best enterprise wiki tool include:
Ability to Handle Large-Scale Teams
Among the many tools available on the market, the best enterprise wiki tools that you must have in your shortlist for 2020 are:
ProProfs Knowledge Base
Now, before you make up your mind and finalize on one tool that is right for your company, make sure you look for these important features:
Round the Clock Access
Revision History & Restoration
Roles & Permissions
Font Style & Format Options
Reports & Analytics
A robust enterprise wiki software enables companies to:
Build an efficient, informative online enterprise wiki
Educate your employees regarding your company's vision and mission
Create a steep learning curve
Boost collaboration among different teams
Empower your team to create a detailed enterprise wiki
Customize wiki templates as per your requirements
Get centralized reports directly
Track search patterns of users
So, choose an affordable wiki tool that offers you all that is mentioned here and you’ll be able to create detailed, informative enterprise wikis in no time and without any issues!
Hope this answer helps you in choosing the right tool for your company. :)
Answered Jan 08, 2020
Information is always valuable. But when it is scattered, it can only hamper productivity.An enterprise Wiki can be useful and valuable to a business on a number of levels.
This solution has been around since 1998. It helps employees to leverage the knowledge of their peers.
The collaborative platform takes away the need to bother a colleague via email, chat or in-person every time you are in search of some information.
Here are some major advantages of enterprise Wiki:
Improved team collaboration
Increased efficiency and productivity
Personalized user experience
Reduce the stress on emails
Significant reduction in mistakes
transparency in business processes
To design an enterprise Wiki to encourage large scale collaboration, you need a robust Knowledge Base Software. This tool helps you build a collaborative platform where employees can find, share and use information. You can create a centralized location that systematically depicts the know-how, policies, and processes of the company.
The Wiki can be created from scratch or use the ready-made templates offered by the Knowledge Base software. You can customize the Wiki with your logo, colors, and themes to enhance the look and feel of the content.
You can create a private group or share the content with everyone in the enterprise. The tools allow you to create groups and assign roles to the members like administrator, viewer editor, etc. Give the desired people is the team permission to edit the content. They can proactively correct the mistakes made by other employees in the content.
The wiki created by the tool can be used for effective onboarding, helping companies to educate, train and integrate new employees into the company culture. It saves money and effort, which instead can be used in handling the onboarding process.
Answered Jan 08, 2020
The popularity of enterprise wiki tools has increased in recent years, with businesses realizing the importance of knowledge management and its impact on employees.
And that’s the reason companies today are looking out for the best tools that can help them create an organization-wide online wiki that facilitates easy and centralized access to knowledge.
I was in a similar situation sometime back when I didn’t have an idea of which tool to use for managing knowledge. Although mine is a small-sized firm, I still needed to create a central online knowledge hub, to make information-gathering easy for my employees that are based out of different locations. Another challenge was to create a wiki in different languages so that employees don’t find it difficult to understand the content.
After a lot of research, I decided to give a shot at the enterprise wiki software offered by ProProfs, and to my relief, it made the work a lot easier.
The tool is -
Simple to use
Rich in features
Integrates seamlessly with popular tools like Zendesk, Freshdesk, Salesforce Desk, Wufoo, and many others.
Teams well with the G-suite - Google Analytics, Google Translate, and Google Fonts.
Its robust integrations combined with the powerful content authoring, management, publishing, and customization features, provided scores of benefits and made wiki-creation a breeze.
Its collaboration features that allow users to assign roles such as administrator, editor, viewer, and contributor, helped in -
Enhancing collaboration among employees, and
Creating a knowledge-sharing culture in my organization.
Well, I can talk endlessly on this, but a better idea would be that you go for its free trial version of 15 days to understand how it works, and how it can help you build a wiki.
Other tools that I think you can give a try -
You can even go through some listing websites to compare tools, look at their features and pricing before making the call.
Answered Dec 05, 2019
An enterprise wiki tool works with the aim to help you manage internal company knowledge and make it accessible to employees. Such a tool is extremely helpful in building an online enterprise wiki that works like a corporate encyclopedia where employees can come and find any information they want.
You can think of it as an in-house Google that has the answer to every question employees have.
Giving the tag of best to one particular tool won’t be right. The enterprise wiki tools available online have varying functionalities and come with different features, so you need to see and analyze which one fits your requirements in the best possible way.
To make your work easier, I can suggest you the enterprise wiki software offered by ProProfs.
It’s easy to use and comprises robust features, smart settings, and powerful integrations that, in all, provide you an exceptional experience.
This tool helps you author content with its online text editor and publish it instantly. You can even set workflow status such as Draft, In Progress, Under Review, or you can even create a custom status. Workflows help you keep track of the articles and ensure that they pass through various review cycles before getting published.
Since the wiki is an in-house knowledge platform, you need to ensure that employees from different divisions come together to create and manage it. The tool helps you assign roles such as administrator, editor, contributor, and viewer to various individuals and groups. This helps your employees in managing the wiki collaboratively.
You can also keep track of the changes made to articles by going through the revision history. This way, you can see who made the changes, and when were they made.
Since your company’s wiki reflects your brand, it’s essential to customize it with your logo, brand name, colors, fonts, and themes. The tool offers a wide array of fonts and themes to choose from. Pick your favorite ones that go well with your brand and build a beautiful, professionally-designed wiki.
To know more, sign up for its free trial version of 15 days.
Answered Jan 09, 2020
The best enterprise wiki tool should be that one, which enables you to create an organized knowledge platform that your employees can access easily, anytime they want. For enterprises, it is indispensable to have a central repository of business information, which resolves all the queries of employees from the root.
Having an unrivaled enterprise wiki tool is extremely important because if your employees don’t have clarity about your business and work policies, there is a likelihood that they fail to put their trust in your company. Basically, a corporate encyclopedia is essential to maintain transparency between you and your employees.
A few months ago, I was looking for the best enterprise wiki tool. And after going through the list of wiki software on Google, I opted for ProProfs Knowledge Base. This tool has reasonable pricing and powerful features.
My experience with this tool was excellent and that’s why I thought to give an answer to this question. Some of the major benefits of ProProfs Knowledge Base are:
100+ settings & integrations
Multiple language support
Reduction in support costs
Increased content security
Powerful integrations that provide added benefits
I have just shared my experience. Of course, there must be some other enterprise wiki software that could fit as per your business needs.