Retail Cashier Test

19 Questions  I  By Slopez35
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  • 1. 
    When you do not know what department to hand ring an item into, it is always permissible to ring the item onto Grocery department.
    • A. 

      True

    • B. 

      False


  • 2. 
    Cashier must check each coupon for an:______________, and ___________________.
    • A. 

      Value and department

    • B. 

      Expiration date,complete coupon handling directions

    • C. 

      Total and scan the coupon

    • D. 

      None of they above


  • 3. 
    A customer has made a series of request for change and you become confused on howmuch change you owe the customer. What do you do?
    • A. 

      The customer always right

    • B. 

      Inmediately shut the cash drawer and call the front end mgr for assistance.

    • C. 

      Ask the customer how much I owe you

    • D. 

      None of they above


  • 4. 
    How many times does the cashier count the customer's change?
    • A. 

      Once

    • B. 

      Two

    • C. 

      Three

    • D. 

      No count


  • 5. 
    The Cashier should always place the coins into the customer's hand before the bills.
    • A. 

      True

    • B. 

      False


  • 6. 
    The Counterfeit pens should be  on three denominations of bills. What are the three denominations.
    • A. 

      $10,$50,$100

    • B. 

      $50 and $100

    • C. 

      $20,$50,$100


  • 7. 
    If a customer is paying whit food stamps and debit card or credit card, the food stamp must be tendered last.
    • A. 

      True

    • B. 

      False


  • 8. 
    The legal age for purchasing beer, wine and alcohol products is ______.
    • A. 

      18

    • B. 

      16

    • C. 

      21

    • D. 

      20


  • 9. 
    Customers really dont mind when the register belts are dirty or cluttered.
    • A. 

      True

    • B. 

      False


  • 10. 
    What is the next step when you complete at transation.
    • A. 

      Said "Thank You" and ring the next Customer..

    • B. 

      Make eye contact with the customer, smile and be sure to make your Thank you, Recheck the belts and bagging areas for forgotten merchandise.

    • C. 

      Start to the next customer

    • D. 


  • 11. 
    What is the first thing you should do when you get an "item not file"?
    • A. 

      Call the Mgr to find out the price of the item

    • B. 

      Ask your co-worker what he/she thinks the price should be

    • C. 

      Sit it aside and ring the rest of the items

    • D. 

      Guess what the price is


  • 12. 
    Three steps to add any produce item by Quantity.
    • A. 

      How many Item Quantity, Plu code, always look at the computer Monitor if you add the right quantity and plu code..

    • B. 

      Quantity, plu codes and keep scanning the rest of the mershandise.

    • C. 

      Plu, Quantity and the right price.

    • D. 

      None of they above


  • 13. 
    Traveler's checks must me payable in_________and the form of required identification is a ____________.Traveler's checks are tendered as _____________.
    • A. 

      Canadian Dollars,ID, Cash

    • B. 

      U.S Dollars,Id, Offline Check

    • C. 

      U.S Dollars,Driver's License, Cash

    • D. 

      None of they above


  • 14. 
    What percent of customer's will not tell cashiers that there is product in or on the bottomof grocery cart?
    • A. 

      50%

    • B. 

      100%

    • C. 

      25%

    • D. 

      10%


  • 15. 
    Chashier should call the manager when the foods Stamps is decline due the Pin error because the customer's EFS account will lock up after _____ invalid PIN declines.
    • A. 

      4

    • B. 

      2

    • C. 

      3

    • D. 

      1


  • 16. 
    If you had at Meat  doesn't scan what do you do_____.(Example Ground Beef $3.25.)
    • A. 

      Enter in the first 6 digits on the tag next adding 00 and the price $3.25 and plu. if the meat is four digits price you add the first 6 digits next add one 0 and the price and PLU.

    • B. 

      Put the price $3.25 and Misc Meat Dept.

    • C. 

      Enter the first 11 digits on the tag . skip the last number and the first number.

    • D. 

      Just put $3.25 and Grocery Dept.


  • 17. 
    If a customer gives you a coupon after you total the sale,which register key do you press?
    • A. 

      Sub-Total

    • B. 

      Price Verify

    • C. 

      Price Modify

    • D. 

      Tortal


  • 18. 
    How many slips does the register print out for a credit card transation?
    • A. 

      4

    • B. 

      3

    • C. 

      2

    • D. 

      1


  • 19. 
    As a cashier when at customer ask you for change for $100.00 or $50.00 with out sales what is the rigth thing to do.
    • A. 

      Press no sale and give the customer the change

    • B. 

      Told the customer I am sorry I can't open my register, send the customer to Customer Services Desk.

    • C. 

      Call the Mgr to give the customer the change.

    • D. 

      None of they above


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