Management Final Exam Practice

40 Questions  I  By Glencolborn
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1.  Abercrombie sells clothing for "tween" girls who are no longer little girls, but not quite teens either. Abercrombie and Fitch is the clothing line for older people. Abercrombie uses a(n) ____ strategy. A) focus B) diversification C) unrelated diversification D) differentiation E) BCG
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2.  Aviation officers in the Army know how to fly and manage people. Flying is one of their ____ skills. A) human B) organizational C) conceptual D) technical E) None of these.
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3.  ____ control is characterized by ____ rules and a(n) ____ structural arrangement. A) Decentralized; formal; organic B) Decentralized; informal; organic C) Bureaucratic; informal; mechanistic D) Bureaucratic; formal; organic E) None of these.
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4.  The process of linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals is called A) centralization. B) specialization. C) decentralization. D) coordination. E) delegation.
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5.  A manager possesses more coercive power when the elements he or she controls are ____ punitive and ____ important to subordinates. A) less; less B) less; more C) more; more D) more; less E) None of these.
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6.  ____ is the set of forces that cause people to behave in certain ways. A) Motivation B) Management C) Perception D) Personality E) Compensation
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7.  The records department at Chelsea Community Hospital is an example of a(n) A) interest group. B) informal group. C) team. D) task group. E) functional group.
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8.  During the recession shipping, air cargo, and trucking companies scaled back. When the economy picked back up there were transportation delays everywhere. Companies needed A) standard operating procedures. B) contingency plans. C) regulations. D) rules. E) standing plans.
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9.  Which of the following decision-making models is based on the belief that human behavior is often imperfect? A) Rational B) Emotional C) Classical D) Behavioral E) Sequential
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10.  When Donald Rumsfeld was Secretary of Defense, he was a very strong-willed manager. He was often able to persuade generals and admirals to do what he thought was best. Which disadvantage of group decision making was that group experiencing? A) Diversity of background B) Compromise C) Groupthink D) Domination by one member E) Time required to get a decision
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11.  The best alternative is the most ____ alternative A) efficient B) controllable C) profitable D) effective E) valid
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12.  Bonnie is taking a trip to Hawaii. She made her reservations online and is using self check-in at the airport. This is an example of A) advancement in service technology. B) advancement in manufacturing technology. C) computer-aided manufacturing. D) computer aided design. E) computer-assisted technology.
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13.  When an organization produces 100 units of output for 10 hours of direct labor, what is its labor productivity index? A) 0.1 B) 10 C) 1000 D) 100 E) None of these.
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14.  Wine produced in California and sold in France is an example of A) importing/exporting. B) licensing. C) a joint venture/strategic alliance. D) direct investment. E) global outsourcing.
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15.  Annika is talented, motivated, professional, and loyal. These are examples of her A) inducements. B) intangibles. C) psychological contracts. D) contributions. E) competencies.
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16.  At Wal-Mart, 70% of merchandise is rung up at the cash register before the company even pays for it. This is an example of A) just-in-time inventory. B) benchmarking. C) management by objective. D) quality circles. E) computer-assisted manufacturing.
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17.  The report issued about the space shuttle Columbia disaster showed a culture at NASA that did not listen when small safety issues were raised. Each issue by itself might not have caused the disaster. However, this example illustrates A) organizational complexity. B) how changing conditions are influenced by innovation. C) why control is necessary to reduce the accumulation of errors. D) how control helps organizations respond to changing standards. E) how organizations cope with multiple control standards.
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18.  Eleanor has to create an invention for her fourth grade science project. She runs into the kitchen shouting "I've got it." She is experiencing which stage of the creative process? A) Preparation B) Incubation C) Insight D) Verification E) Cognitive dissonance
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19.  Which of the following best describes "crossovers from big business," a term your text uses to describe an important trend in business start-ups? A) Small businesses capitalize on innovations developed at large businesses. B) Workers leave employment at big corporations to found their own businesses. C) Small businesses contribute significantly to the operation of large businesses. D) Small businesses receive financial capital from large businesses. E) None of these.
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20.  Herbert Simon noted that managers generally fail to make rational decisions because they are limited by their own values, skills, habits, and unconscious reflexes as well as by incomplete information. What name did Simon give this phenomenon? A) Satisficing B) Bounded rationality C) Brainstorming D) Rational decision making E) Decision framing
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21.  Which of the eight dimensions of quality refers to a measure of product life? A) Reliability B) Durability C) Serviceability D) Features E) Perceived quality
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22.  Which of the following pieces of advice is likely to lead to entrepreneurial success, according to your text? A) Be flexible in order to take advantage of changing opportunities. B) Work for someone else in your desired field before starting your own business, in order to gain experience and skills. C) Make the new venture your full-time job and devote significant amounts of time to hands-on management. D) Have enough money to operate for at least six months to one year without any profit. E) All of these.
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23.  Monica is the class clown. Monica is likely to be the A) formal leader. B) informal leader. C) task specialist. D) maintenance specialist. E) hero.
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24.  Human resources at Pfizer helps identify top performers who are eligible for a special program that helps them set goals and map their future career. Pfizer is using the OD technique A) technostructural activities. B) life and career planning. C) team building. D) coaching and counseling. E) third-party peacemaking.
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25.  According to the text, the major problem associated with total factor productivity is that A) the data are too hard to obtain. B) all ingredients must be expressed in the same terms. C) it clearly tells the manager what to do to correct a problem. D) it is not compatible with standard accounting procedures. E) it is nothing more than a cost-benefit analysis.
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26.  The extent to which others in the same situation behave in the same way is known as A) consistency. B) consensus. C) distinctiveness. D) stress. E) cognitive dissonance.
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27.  The US Commerce Department has limited the amount of textiles that can be imported from China. This is an example of a(n) A) quota. B) strategic alliance. C) joint venture. D) franchise agreement. E) export restraint agreement.
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28.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service. The price of its flights are half that of major airline, business class fares. The price is an example of A) features. B) aesthetics. C) reliability. D) perceived quality. E) serviceability.
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29.  Sales forecasting, economic forecasting, and environmental analysis are examples of the control of A) physical resources. B) human resources. C) information resources. D) financial resources. E) None of these.
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30.  Alejandro is raising a puppy for The Seeing Eye because he has seen what an incredible difference the dog can make in a blind person's life. He joined The Seeing Eye puppy raisers because of A) instrumental benefits. B) group activities. C) group goals. D) need satisfaction. E) interpersonal attraction.
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31.  Luke is only 5'3" tall. When he meets with people, he prefers to sit in chairs rather than stand. This is an example of A) body language. B) inflection and tone. C) facial expression. D) images. E) setting.
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32.  The techniques chefs use to transform ingredients into meals is the TQM dimension A) employee involvement. B) strategic commitment. C) technology. D) materials. E) methods.
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33.  One way managers can improve the effectiveness of the control system is to A) change the performance standards. B) control as many things in the organization as possible. C) computerize the system. D) integrate control with planning. E) correct all deviations from standards.
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34.  A crystal manufacturer has found a way to improve the management of its inventory of lead, which is part of its ____ inventory. A) finished-goods B) work-in-process C) raw materials D) in-transit E) just-in-time
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35.  When General Mills entered the yogurt market by buying Yoplait, it stated that it wanted to achieve sales of $50 million in five years. It was A) attempting to control its external environment. B) attempting to be timely with its controls. C) integrating planning with control. D) relying on bureaucratic controls. E) None of these.
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36.  A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously. A) product champion B) inventor C) sponsor D) venture capitalist E) transformational leader
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37.  Agreeableness is similar to the EQ dimension A) self-awareness. B) managing emotions. C) motivating oneself. D) empathy. E) social skill.
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38.  At a regional manufacturing facility the quality control people sample 15 percent of the finished products to check for adherence to more than 12 quality standards. This is an example of A) acceptance sampling. B) outsourcing. C) in-process sampling. D) ISO 9000. E) None of these.
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39.  Which of the following is an example of a company that has identified a new market? A) Lonnie Johnson develops the Super Soaker, the world's most successful water gun. B) Low-dose Bayer aspirin introduced into the Chinese market. C) Coca-Cola introduces another low calorie soft drink. D) Kroger supermarkets add a new line of cosmetics for teens to its shelves. E) Purina introduces a new package design for its dog food.
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40.  A(n) ____ strategy concentrates on increasing sales revenues, through the ability to charge premium prices for value-added products, while still maintaining an appeal for most customers. A) differentiation B) overall cost leadership C) focus D) corporate-level E) product life cycle
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