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Management Final Exam Practice

40 Questions  I  By Glencolborn
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1.  Operations management is the set of managerial activities used by an organization to transform ____ into ____ and ____. A) outputs; resources; inputs B) services; resources; outputs C) inputs; resources; activities D) resources; products; services E) None of these.
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2.  One advantage of group decision making is A) groupthink. B) compromise. C) diversity of members' backgrounds. D) lowered cost of decision making. E) ability of a strong individual to direct the group.
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3.  A force-field analysis identifies A) management potential in existing employees. B) differing perceptions among future employees. C) differing perceptions among managers regarding structural change. D) factors that facilitate and hinder organization change. E) the appropriate span of management for an organization.
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4.  Which of the following best describes "crossovers from big business," a term your text uses to describe an important trend in business start-ups? A) Small businesses capitalize on innovations developed at large businesses. B) Workers leave employment at big corporations to found their own businesses. C) Small businesses contribute significantly to the operation of large businesses. D) Small businesses receive financial capital from large businesses. E) None of these.
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5.  Which of the following is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship? A) Labor relations B) Collective bargaining C) The grievance procedure D) Certification E) Arbitration
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6.  Interpersonal skills enable managers A) to take an overall view of how the parts of the organization interrelate and to think strategically. B) to solve detailed problems for their subordinates. C) to understand and interact effectively with others in the organization. D) to diagnose organizational problems correctly. E) None of these.
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7.  Which of the following pieces of advice is likely to lead to entrepreneurial success, according to your text? A) Be flexible in order to take advantage of changing opportunities. B) Work for someone else in your desired field before starting your own business, in order to gain experience and skills. C) Make the new venture your full-time job and devote significant amounts of time to hands-on management. D) Have enough money to operate for at least six months to one year without any profit. E) All of these.
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8.  Which of the following is an important dimension for assessing diversity? A) Age B) Gender C) Religion D) Ethnicity E) All of these.
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9.  If Disney wants to focus on the marketing strength of its theme parks, it will use ____. A) liquidity ratios B) balance sheet ratios C) return on investment D) operating ratios E) debt ratios
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10.  A crystal manufacturer has found a way to improve the management of its inventory of lead, which is part of its ____ inventory. A) finished-goods B) work-in-process C) raw materials D) in-transit E) just-in-time
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11.  Anu is comparing the performance of her small landscaping business against the standards she established. When she has finished her comparisons, any of the following actions may be appropriate EXCEPT A) correct deviations as required. B) maintain the status quo. C) increase the control standards. D) decrease the control standards. E) eliminate the control standards.
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12.  Which of the eight dimensions of quality refers to a measure of product life? A) Reliability B) Durability C) Serviceability D) Features E) Perceived quality
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13.  What was Henri Fayol attempting to do when he developed his principles of management? A) Provide managers with an exhaustive list of management principles that were not to be violated B) Develop the foundation for contemporary organization theory C) Specify four basic functions in which managers should engage D) Systematize the practice of management by giving managers guidelines he had found useful E) Propose a theory about subordinates' acceptance of authority
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14.  A(n) ____ strategy concentrates on increasing sales revenues, through the ability to charge premium prices for value-added products, while still maintaining an appeal for most customers. A) differentiation B) overall cost leadership C) focus D) corporate-level E) product life cycle
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15.  The best alternative is the most ____ alternative A) efficient B) controllable C) profitable D) effective E) valid
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16.  The techniques chefs use to transform ingredients into meals is the TQM dimension A) employee involvement. B) strategic commitment. C) technology. D) materials. E) methods.
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17.  Which of the following is NOT a recommended method for controlling conflict? A) Changing established standards B) Making more resources available C) Maintaining superordinate goals D) Enhancing coordination E) Managing interpersonal dynamics
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18.  An assembly operation includes four different jobs. Bob spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation. This is an example of job A) specialization. B) rotation. C) enlargement. D) enrichment. E) delegation.
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19.  Claudia is trying to develop a communications plan for a new plant opening. She puts in many hours of overtime and eventually gives up and goes home without finishing the project. She is experiencing which response to stress? A) Alarm B) Resistance C) Exhaustion D) Cognitive dissonance E) None of these.
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20.  What score does Fiedler use to determine leader style? A) Leadership grid B) Task structure C) Flexibility D) Least Preferred Coworker E) Leader position coordinator
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21.  Cheri and Aaron both wanted to work part-time, and they found a lawyer who was willing to split one full-time paralegal job between the two of them so that Cheri works mornings and Aaron works afternoons. This arrangement is known as A) flextime. B) participation. C) OB Mod. D) job sharing. E) reinforcement
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22.  Which of the following factors would not be included in Maslow's physiological needs category? A) Air B) Food C) Safety D) Sex E) Water
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23.  Which of the following leadership models is a direct extension of the expectancy theory of motivation? A) Vroom's decision tree approach B) Fiedler's contingency C) Vertical-dyad linkage D) Path-goal E) Substitutes for leadership
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24.  A manager who provides reinforcement on a periodic basis, regardless of performance, is using a ____ schedule. A) variable-interval B) variable-fixed C) fixed-ratio D) fixed-interval E) variable-ratio
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25.  Which of the following is an example of a company that has identified a new market? A) Lonnie Johnson develops the Super Soaker, the world's most successful water gun. B) Low-dose Bayer aspirin introduced into the Chinese market. C) Coca-Cola introduces another low calorie soft drink. D) Kroger supermarkets add a new line of cosmetics for teens to its shelves. E) Purina introduces a new package design for its dog food.
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26.  Which of the following decision-making models is based on the belief that human behavior is often imperfect? A) Rational B) Emotional C) Classical D) Behavioral E) Sequential
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27.  As the product being produced becomes more complex, which of the following types of operations controls would logically become more important? A) Postaction B) Structural C) Screening D) Preliminary E) Financial
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28.  Tony Hayward, former CEO of BP, made statements and decisions about vacations during the oil spill that led to him stepping down as CEO. His innate belief without conscious consideration that attending a polo match during the crises was ok shows he used A) escalation of commitment. B) classical decision making. C) satisficing. D) means-end inversion. E) bad intuition.
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29.  Eleanor has to create an invention for her fourth grade science project. She runs into the kitchen shouting "I've got it." She is experiencing which stage of the creative process? A) Preparation B) Incubation C) Insight D) Verification E) Cognitive dissonance
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30.  In systems theory, the raw materials, human resources, and financial resources of an organization are examples of A) inputs. B) feedback loops. C) transformation processes. D) outputs. E) sources of error.
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31.  Which of the following decision-making models is a prescriptive model? A) Behavioral B) Classical C) Administrative D) Bureaucratic E) Probabilistic
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32.  The major difference between wages and salary is A) salaries are higher than wages. B) salaries include benefits while wages do not. C) low-level employees earn salaries while managers receive wages. D) wages are based on hours worked while salary is based on contribution to the firm. E) None of these.
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33.  A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously. A) product champion B) inventor C) sponsor D) venture capitalist E) transformational leader
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34.  Dominoes tossed out its old pizza recipe and openly mocked itself in advertisements, admitting that the old formula tasted like cardboard. Which dimension of quality was Dominoes attempting to change? A) Aesthetics B) Features C) Reliability D) Serviceability E) Perceived quality
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35.  After oil prices hit record highs and the oil companies made record profits, some of the oil CEOs appeared on the Today show to explain their business to consumers. This is an example of A) creation of an obligation. B) impression management. C) initiating structure. D) persuasion. E) inducement.
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36.  Leading involves each of the following EXCEPT A) understanding individual and interpersonal processes. B) motivating and influencing others. C) technical understanding and control. D) interpersonal relations and communication. E) managing work groups and teams.
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37.  Andrea has a PhD in organizational psychology and fifteen years consulting experience. Her primary power is A) legitimate. B) technological. C) expert. D) referent. E) coercive.
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38.  Which of the following is NOT a strategy for managing diversity? A) Organizational policies B) Diversity training C) Selective recruitment D) Supportive organization culture E) Organizational practices
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39.  The standards of behavior that a group accepts for its members are called A) norms. B) roles. C) rules. D) customs. E) values.
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40.  Businesses that use H-form or M-form organizational design may have several ____ who are responsible for helping line managers with their control functions, for coordinating the organization's overall control system, and for gathering and assimilating relevant information. A) ombudsmen B) facilitators C) change agents D) controllers E) control champions
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