Management Final Exam Practice

40 Questions  I  By Glencolborn
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1.  Which of the following pieces of advice is likely to lead to entrepreneurial success, according to your text? A) Be flexible in order to take advantage of changing opportunities. B) Work for someone else in your desired field before starting your own business, in order to gain experience and skills. C) Make the new venture your full-time job and devote significant amounts of time to hands-on management. D) Have enough money to operate for at least six months to one year without any profit. E) All of these.
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2.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service. The price of its flights are half that of major airline, business class fares. The price is an example of A) features. B) aesthetics. C) reliability. D) perceived quality. E) serviceability.
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3.  Sweden's Hexagon acquired Intergraph. Hexagon is attempting to produce more with the two subsystems working together than they would alone. This is an example of A) entropy. B) feedback loops. C) transformation processes. D) inputs. E) synergy.
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4.  ____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness. A) Supply-chain management B) Resource management C) Inventory management D) Quality control E) Productivity control
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5.  Teenagers experience ____ conflict when their personal need for independence is at odds with their parents role requirements for a person living in the parent's home, supported by the parents. A) person-role B) interrole C) intrasender D) intersender E) None of these.
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6.  One way managers can improve the effectiveness of the control system is to A) change the performance standards. B) control as many things in the organization as possible. C) computerize the system. D) integrate control with planning. E) correct all deviations from standards.
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7.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service with 12 seats that lie flat or 72 that recline 140 degrees. The reclining seats are an example of A) features. B) aesthetics. C) reliability. D) durability. E) serviceability.
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8.  During the recession shipping, air cargo, and trucking companies scaled back. When the economy picked back up there were transportation delays everywhere. Companies needed A) standard operating procedures. B) contingency plans. C) regulations. D) rules. E) standing plans.
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9.  A manager possesses more coercive power when the elements he or she controls are ____ punitive and ____ important to subordinates. A) less; less B) less; more C) more; more D) more; less E) None of these.
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10.  The top managers of a company are most likely to need ____ skills. A) technical B) interpersonal C) conceptual D) diagnostic E) analytic
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11.  When Sikorsky and Boeing agreed to produce a new helicopter for the Department of Defense, it was an example of A) licensing. B) a strategic alliance. C) exporting. D) importing. E) maquiladoras.
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12.  At a regional manufacturing facility, the quality control people sample 10 percent of the finished products to check for adherence to quality standards. This is an example of A) benchmarking. B) acceptance sampling. C) in-process sampling. D) conformance sampling. E) None of these.
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13.  Lynne is responsible for training in a South Brunswick School District. Her job requirements are not associated with any particular management specialty. Lynne is working in what functional area? A) Operations B) Finance C) Production D) Marketing E) Administration
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14.  Which of the following best describes "crossovers from big business," a term your text uses to describe an important trend in business start-ups? A) Small businesses capitalize on innovations developed at large businesses. B) Workers leave employment at big corporations to found their own businesses. C) Small businesses contribute significantly to the operation of large businesses. D) Small businesses receive financial capital from large businesses. E) None of these.
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15.  A crystal manufacturer has found a way to improve the management of its inventory of lead, which is part of its ____ inventory. A) finished-goods B) work-in-process C) raw materials D) in-transit E) just-in-time
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16.  Leading involves each of the following EXCEPT A) understanding individual and interpersonal processes. B) motivating and influencing others. C) technical understanding and control. D) interpersonal relations and communication. E) managing work groups and teams.
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17.  Herbert Simon noted that managers generally fail to make rational decisions because they are limited by their own values, skills, habits, and unconscious reflexes as well as by incomplete information. What name did Simon give this phenomenon? A) Satisficing B) Bounded rationality C) Brainstorming D) Rational decision making E) Decision framing
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18.  The ____ environment of a business that manufactures top-of-the-line cabinets includes computer-assisted design software that helps to convert wood and people's ideas into lovely, functional cabinets. A) legal B) sociocultural C) technological D) political E) economic
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19.  Abercrombie sells clothing for "tween" girls who are no longer little girls, but not quite teens either. Abercrombie and Fitch is the clothing line for older people. Abercrombie uses a(n) ____ strategy. A) focus B) diversification C) unrelated diversification D) differentiation E) BCG
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20.  The techniques chefs use to transform ingredients into meals is the TQM dimension A) employee involvement. B) strategic commitment. C) technology. D) materials. E) methods.
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21.  Agreeableness is similar to the EQ dimension A) self-awareness. B) managing emotions. C) motivating oneself. D) empathy. E) social skill.
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22.  Organizations make the decision to have a centralized or decentralized international control system when they are addressing issues of ____ control. A) operational B) strategic C) financial D) bureaucratic E) None of these.
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23.  Intel produces microprocessors. Intel is in which industry? A) service B) manufacturing C) outsourcing D) ISO 9000 E) SQC
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24.  In systems theory, the raw materials, human resources, and financial resources of an organization are examples of A) inputs. B) feedback loops. C) transformation processes. D) outputs. E) sources of error.
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25.  An organization where power and control are kept at the top levels of management is A) specialized. B) centralized. C) decentralized. D) departmentalized. E) None of these.
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26.  First City Bank makes loans through the consumer, agricultural, and commercial departments. Based on this information, we know that the bank is organized, at least in part, on the basis of A) function. B) specialization. C) divisions. D) location. E) customer.
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27.  After oil prices hit record highs and the oil companies made record profits, some of the oil CEOs appeared on the Today show to explain their business to consumers. This is an example of A) creation of an obligation. B) impression management. C) initiating structure. D) persuasion. E) inducement.
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28.  A manager who provides reinforcement on a periodic basis, regardless of performance, is using a ____ schedule. A) variable-interval B) variable-fixed C) fixed-ratio D) fixed-interval E) variable-ratio
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29.  Anu is comparing the performance of her small landscaping business against the standards she established. When she has finished her comparisons, any of the following actions may be appropriate EXCEPT A) correct deviations as required. B) maintain the status quo. C) increase the control standards. D) decrease the control standards. E) eliminate the control standards.
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30.  Operations management is the set of managerial activities used by an organization to transform ____ into ____ and ____. A) outputs; resources; inputs B) services; resources; outputs C) inputs; resources; activities D) resources; products; services E) None of these.
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31.  Claudia is trying to develop a communications plan for a new plant opening. She puts in many hours of overtime and eventually gives up and goes home without finishing the project. She is experiencing which response to stress? A) Alarm B) Resistance C) Exhaustion D) Cognitive dissonance E) None of these.
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32.  Wine produced in California and sold in France is an example of A) importing/exporting. B) licensing. C) a joint venture/strategic alliance. D) direct investment. E) global outsourcing.
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33.  Which of the following factors would not be included in Maslow's physiological needs category? A) Air B) Food C) Safety D) Sex E) Water
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34.  George needs to know how long Jennifer has been in her position and when she is likely to get promoted. He should look at the A) demand forecast. B) job analysis. C) supply forecast. D) job evaluation. E) replacement chart.
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35.  As Josette listens, the interviewer talks about the company's retirement plan, life insurance, and concierge service. The interviewer is discussing A) the wage-benefit package. B) compensation. C) perquisites. D) benefits. E) wages.
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36.  Aviation officers in the Army know how to fly and manage people. Flying is one of their ____ skills. A) human B) organizational C) conceptual D) technical E) None of these.
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37.  Which of the eight dimensions of quality refers to a measure of product life? A) Reliability B) Durability C) Serviceability D) Features E) Perceived quality
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38.  All of the following are bases for departmentalization EXCEPT A) functional. B) product. C) location. D) customer. E) competition.
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39.  Bonnie is taking a trip to Hawaii. She made her reservations online and is using self check-in at the airport. This is an example of A) advancement in service technology. B) advancement in manufacturing technology. C) computer-aided manufacturing. D) computer aided design. E) computer-assisted technology.
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40.  Managing organizational culture is likely to become more difficult when A) the firm has recently undergone a merger. B) management has no clear idea of the desired culture. C) the firm has recently suffered from poor performance. D) All of these. E) Only when "the firm has recently undergone a merger" and "management has no clear idea of the desired culture."
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