Management Final Exam Practice

40 Questions  I  By Glencolborn
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1.  Which of the following is a possible diagnostic activity within organization development? A) Questionnaires B) Attitude surveys C) Archival data D) Conversations with managers E) All of these.
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2.  What was Henri Fayol attempting to do when he developed his principles of management? A) Provide managers with an exhaustive list of management principles that were not to be violated B) Develop the foundation for contemporary organization theory C) Specify four basic functions in which managers should engage D) Systematize the practice of management by giving managers guidelines he had found useful E) Propose a theory about subordinates' acceptance of authority
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3.  All of the following are steps in human resource planning EXCEPT A) job analysis. B) job evaluation. C) forecasting human resource supply. D) forecasting human resource demand. E) replacement chart.
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4.  Intel produces microprocessors. Intel is in which industry? A) service B) manufacturing C) outsourcing D) ISO 9000 E) SQC
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5.  Annika is talented, motivated, professional, and loyal. These are examples of her A) inducements. B) intangibles. C) psychological contracts. D) contributions. E) competencies.
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6.  Managing organizational culture is likely to become more difficult when A) the firm has recently undergone a merger. B) management has no clear idea of the desired culture. C) the firm has recently suffered from poor performance. D) All of these. E) Only when "the firm has recently undergone a merger" and "management has no clear idea of the desired culture."
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7.  Which of the following requires employers to provide up to 12 weeks of unpaid leave for family emergencies? A) Equal Pay Act of 1963 B) Family and Medical Leave Act of 1993 C) Age Discrimination in Employment Act D) Fair Labor Standards Act E) National Labor Relations Act
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8.  Which of the following best describes "crossovers from big business," a term your text uses to describe an important trend in business start-ups? A) Small businesses capitalize on innovations developed at large businesses. B) Workers leave employment at big corporations to found their own businesses. C) Small businesses contribute significantly to the operation of large businesses. D) Small businesses receive financial capital from large businesses. E) None of these.
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9.  A(n) ____ strategy concentrates on increasing sales revenues, through the ability to charge premium prices for value-added products, while still maintaining an appeal for most customers. A) differentiation B) overall cost leadership C) focus D) corporate-level E) product life cycle
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10.  Tony Hayward, former CEO of BP, made statements and decisions about vacations during the oil spill that led to him stepping down as CEO. His innate belief without conscious consideration that attending a polo match during the crises was ok shows he used A) escalation of commitment. B) classical decision making. C) satisficing. D) means-end inversion. E) bad intuition.
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11.  All of the following are bases for departmentalization EXCEPT A) functional. B) product. C) location. D) customer. E) competition.
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12.  Organizations make the decision to have a centralized or decentralized international control system when they are addressing issues of ____ control. A) operational B) strategic C) financial D) bureaucratic E) None of these.
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13.  Gore Associates has separate plants for making camping gear, uniforms, and dental floss. It uses ____ departmentalization. A) functional B) product C) divisional D) customer E) specialization
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14.  The process of linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals is called A) centralization. B) specialization. C) decentralization. D) coordination. E) delegation.
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15.  The members of the various boards of a church gathered information about the church in several ways: conducting surveys, holding meetings, interviewing church staff, and examining minutes of past church meetings. This is an example of the OD intervention technique known as A) intergroup activities. B) technostructural activities. C) third-party peacemaking. D) diagnostic activities. E) process consultation.
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16.  As Josette listens, the interviewer talks about the company's retirement plan, life insurance, and concierge service. The interviewer is discussing A) the wage-benefit package. B) compensation. C) perquisites. D) benefits. E) wages.
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17.  The report issued about the space shuttle Columbia disaster showed a culture at NASA that did not listen when small safety issues were raised. Each issue by itself might not have caused the disaster. However, this example illustrates A) organizational complexity. B) how changing conditions are influenced by innovation. C) why control is necessary to reduce the accumulation of errors. D) how control helps organizations respond to changing standards. E) how organizations cope with multiple control standards.
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18.  Herbert Simon noted that managers generally fail to make rational decisions because they are limited by their own values, skills, habits, and unconscious reflexes as well as by incomplete information. What name did Simon give this phenomenon? A) Satisficing B) Bounded rationality C) Brainstorming D) Rational decision making E) Decision framing
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19.  The records department at Chelsea Community Hospital is an example of a(n) A) interest group. B) informal group. C) team. D) task group. E) functional group.
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20.  A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously. A) product champion B) inventor C) sponsor D) venture capitalist E) transformational leader
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21.  Which of the following leadership models is a direct extension of the expectancy theory of motivation? A) Vroom's decision tree approach B) Fiedler's contingency C) Vertical-dyad linkage D) Path-goal E) Substitutes for leadership
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22.  Extra funds should be channeled to the ____, which is a product with a high share of a fast-growing market. A) star B) cash cow C) differentiator D) profitable product E) question mark
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23.  If Disney wants to focus on the marketing strength of its theme parks, it will use ____. A) liquidity ratios B) balance sheet ratios C) return on investment D) operating ratios E) debt ratios
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24.  Bonnie is taking a trip to Hawaii. She made her reservations online and is using self check-in at the airport. This is an example of A) advancement in service technology. B) advancement in manufacturing technology. C) computer-aided manufacturing. D) computer aided design. E) computer-assisted technology.
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25.  Businesses that use H-form or M-form organizational design may have several ____ who are responsible for helping line managers with their control functions, for coordinating the organization's overall control system, and for gathering and assimilating relevant information. A) ombudsmen B) facilitators C) change agents D) controllers E) control champions
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26.  Sales forecasting, economic forecasting, and environmental analysis are examples of the control of A) physical resources. B) human resources. C) information resources. D) financial resources. E) None of these.
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27.  According to the text, if you have a personal, nonroutine, or brief message to convey, the best form of interpersonal communication is probably A) oral. B) written. C) lateral. D) informal. E) downward.
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28.  A force-field analysis identifies A) management potential in existing employees. B) differing perceptions among future employees. C) differing perceptions among managers regarding structural change. D) factors that facilitate and hinder organization change. E) the appropriate span of management for an organization.
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29.  When the United States experienced the largest blackout in U.S. history, initial TV and radio reports blamed a fire in a Con Edison building in New York City. They turned out to be wrong. This illustrates which disadvantage of oral communication? A) It can be quite inaccurate. B) It often creates a need for feedback. C) It is more time-consuming than written communication. D) Managers are uncomfortable using oral communication. E) None of these.
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30.  Dominoes tossed out its old pizza recipe and openly mocked itself in advertisements, admitting that the old formula tasted like cardboard. Which dimension of quality was Dominoes attempting to change? A) Aesthetics B) Features C) Reliability D) Serviceability E) Perceived quality
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31.  Which of the following decision-making models is based on the belief that human behavior is often imperfect? A) Rational B) Emotional C) Classical D) Behavioral E) Sequential
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32.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service. The price of its flights are half that of major airline, business class fares. The price is an example of A) features. B) aesthetics. C) reliability. D) perceived quality. E) serviceability.
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33.  Which of the following decision-making models is a prescriptive model? A) Behavioral B) Classical C) Administrative D) Bureaucratic E) Probabilistic
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34.  Abercrombie sells clothing for "tween" girls who are no longer little girls, but not quite teens either. Abercrombie and Fitch is the clothing line for older people. Abercrombie uses a(n) ____ strategy. A) focus B) diversification C) unrelated diversification D) differentiation E) BCG
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35.  For a major project for his employer, Jason wants to choose the management consulting team that will give his employer the best outcome. Which decision criteria should Jason use to maximize effectiveness? A) He should choose the team with the lowest expenses. B) He should choose the team that can complete the project the quickest. C) He should choose the team that has the most knowledge and experience. D) Can't decide¾None of these criteria are likely to lead to effectiveness. E) Can't decide¾Jason needs to know which criteria are most important to his employer.
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36.  Agreeableness is similar to the EQ dimension A) self-awareness. B) managing emotions. C) motivating oneself. D) empathy. E) social skill.
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37.  In times of economic prosperity, small firms are the first to hire additional workers and big firms are last. In times of economic downswings, small firms are the first to eliminate workers and big firms are last. This reflects which attribute of small firms as compared to large firms? A) Increased innovation B) Increased flexibility C) Higher susceptibility to lawsuits D) Economies of scale E) All of these.
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38.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service with 12 seats that lie flat or 72 that recline 140 degrees. The reclining seats are an example of A) features. B) aesthetics. C) reliability. D) durability. E) serviceability.
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39.  The University of Michigan develops a budget that shows its projected income from sources such as the state of Michigan, tuition and fees, alumni contributions, and research grants. This is an example of a(n) ____ budget. A) operations B) capital expenditures C) nonmonetary D) output E) revenue
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40.  Which of the following is NOT characteristic of the bureaucratic approach to organizational control? A) Rewards focused on individual performance B) Tall organizational structure C) Limited employee participation D) Reliance on rules and a rigid hierarchy E) Reliance on group norms
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