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Management Final Exam Practice

40 Questions  I  By Glencolborn
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1.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service. The price of its flights are half that of major airline, business class fares. The price is an example of A) features. B) aesthetics. C) reliability. D) perceived quality. E) serviceability.
A.
B.
C.
D.
E.
2.  A force-field analysis identifies A) management potential in existing employees. B) differing perceptions among future employees. C) differing perceptions among managers regarding structural change. D) factors that facilitate and hinder organization change. E) the appropriate span of management for an organization.
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3.  Which of the following decision-making models is based on the belief that human behavior is often imperfect? A) Rational B) Emotional C) Classical D) Behavioral E) Sequential
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B.
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D.
E.
4.  Cheri and Aaron both wanted to work part-time, and they found a lawyer who was willing to split one full-time paralegal job between the two of them so that Cheri works mornings and Aaron works afternoons. This arrangement is known as A) flextime. B) participation. C) OB Mod. D) job sharing. E) reinforcement
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B.
C.
D.
E.
5.  Mason works at a textile mill. Last week he worked 45 hours. According to the ____, he should receive overtime for the time he worked in addition to his regular 40-hour shift. A) National Labor Relations Act (Wagner Act) B) Labor Management Relations Act (Taft-Hartley Act) C) National Labor Relations Board D) Occupational Safety and Health Agency (OSHA) E) Fair Labor Standards Act
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B.
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E.
6.  Claudia is trying to develop a communications plan for a new plant opening. She puts in many hours of overtime and eventually gives up and goes home without finishing the project. She is experiencing which response to stress? A) Alarm B) Resistance C) Exhaustion D) Cognitive dissonance E) None of these.
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E.
7.  Businesses that use H-form or M-form organizational design may have several ____ who are responsible for helping line managers with their control functions, for coordinating the organization's overall control system, and for gathering and assimilating relevant information. A) ombudsmen B) facilitators C) change agents D) controllers E) control champions
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E.
8.  What was Henri Fayol attempting to do when he developed his principles of management? A) Provide managers with an exhaustive list of management principles that were not to be violated B) Develop the foundation for contemporary organization theory C) Specify four basic functions in which managers should engage D) Systematize the practice of management by giving managers guidelines he had found useful E) Propose a theory about subordinates' acceptance of authority
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9.  Which of the following decision-making models is a prescriptive model? A) Behavioral B) Classical C) Administrative D) Bureaucratic E) Probabilistic
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10.  Sales forecasting, economic forecasting, and environmental analysis are examples of the control of A) physical resources. B) human resources. C) information resources. D) financial resources. E) None of these.
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E.
11.  According to the text, if you have a personal, nonroutine, or brief message to convey, the best form of interpersonal communication is probably A) oral. B) written. C) lateral. D) informal. E) downward.
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C.
D.
E.
12.  Alejandro is raising a puppy for The Seeing Eye because he has seen what an incredible difference the dog can make in a blind person's life. He joined The Seeing Eye puppy raisers because of A) instrumental benefits. B) group activities. C) group goals. D) need satisfaction. E) interpersonal attraction.
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E.
13.  If Disney wants to focus on the marketing strength of its theme parks, it will use ____. A) liquidity ratios B) balance sheet ratios C) return on investment D) operating ratios E) debt ratios
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14.  Which of the following is NOT characteristic of the bureaucratic approach to organizational control? A) Rewards focused on individual performance B) Tall organizational structure C) Limited employee participation D) Reliance on rules and a rigid hierarchy E) Reliance on group norms
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15.  Which of the eight dimensions of quality refers to a measure of product life? A) Reliability B) Durability C) Serviceability D) Features E) Perceived quality
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B.
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D.
E.
16.  The ____ environment of a business that manufactures top-of-the-line cabinets includes computer-assisted design software that helps to convert wood and people's ideas into lovely, functional cabinets. A) legal B) sociocultural C) technological D) political E) economic
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B.
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E.
17.  At Wal-Mart, 70% of merchandise is rung up at the cash register before the company even pays for it. This is an example of A) just-in-time inventory. B) benchmarking. C) management by objective. D) quality circles. E) computer-assisted manufacturing.
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B.
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E.
18.  Dominoes tossed out its old pizza recipe and openly mocked itself in advertisements, admitting that the old formula tasted like cardboard. Which dimension of quality was Dominoes attempting to change? A) Aesthetics B) Features C) Reliability D) Serviceability E) Perceived quality
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D.
E.
19.  Interpersonal skills enable managers A) to take an overall view of how the parts of the organization interrelate and to think strategically. B) to solve detailed problems for their subordinates. C) to understand and interact effectively with others in the organization. D) to diagnose organizational problems correctly. E) None of these.
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20.  Extra funds should be channeled to the ____, which is a product with a high share of a fast-growing market. A) star B) cash cow C) differentiator D) profitable product E) question mark
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21.  According to Maslow, the need that people have for respect and recognition is the need for A) achievement. B) security. C) self-respect. D) belongingness. E) esteem.
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22.  The International Organization for Standardization requires firms to document the impact of operations on the environment. The standards are called ISO A) 9000. B) 2000. C) 9000: 2000. D) 14000. E) None of these.
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23.  Bonnie is taking a trip to Hawaii. She made her reservations online and is using self check-in at the airport. This is an example of A) advancement in service technology. B) advancement in manufacturing technology. C) computer-aided manufacturing. D) computer aided design. E) computer-assisted technology.
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B.
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E.
24.  Human resources at Pfizer helps identify top performers who are eligible for a special program that helps them set goals and map their future career. Pfizer is using the OD technique A) technostructural activities. B) life and career planning. C) team building. D) coaching and counseling. E) third-party peacemaking.
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B.
C.
D.
E.
25.  Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different." Emilio is using which of the following? A) Systems theory B) Administrative management C) Indecisive management D) Theory X E) The contingency perspective
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26.  A manager possesses more coercive power when the elements he or she controls are ____ punitive and ____ important to subordinates. A) less; less B) less; more C) more; more D) more; less E) None of these.
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27.  One advantage of group decision making is A) groupthink. B) compromise. C) diversity of members' backgrounds. D) lowered cost of decision making. E) ability of a strong individual to direct the group.
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28.  An individual's level of job satisfaction is determined by A) compensation. B) work policies. C) relationships with co-workers and supervisors. D) working conditions. E) All of these.
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29.  The GE business screen is an expansion of the ideas from A) the product life cycle. B) the industry attractiveness matrix. C) the generic strategy approach. D) Porter's competitive strategies. E) the BCG matrix.
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D.
E.
30.  Annika is talented, motivated, professional, and loyal. These are examples of her A) inducements. B) intangibles. C) psychological contracts. D) contributions. E) competencies.
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31.  Jacques Torres is founder, CEO, and owner of Jacques Torres Chocolate in Brooklyn NY. He is a(n) A) intrapreneur. B) entrepreneur. C) franchisee. D) lease holder. E) professional manager. Points Earned:     2.0/2.0
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B.
C.
D.
E.
32.  Managing organizational culture is likely to become more difficult when A) the firm has recently undergone a merger. B) management has no clear idea of the desired culture. C) the firm has recently suffered from poor performance. D) All of these. E) Only when "the firm has recently undergone a merger" and "management has no clear idea of the desired culture."
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E.
33.  The top managers of a company are most likely to need ____ skills. A) technical B) interpersonal C) conceptual D) diagnostic E) analytic
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34.  A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously. A) product champion B) inventor C) sponsor D) venture capitalist E) transformational leader
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35.  According to the text, the major problem associated with total factor productivity is that A) the data are too hard to obtain. B) all ingredients must be expressed in the same terms. C) it clearly tells the manager what to do to correct a problem. D) it is not compatible with standard accounting procedures. E) it is nothing more than a cost-benefit analysis.
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B.
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36.  The report issued about the space shuttle Columbia disaster showed a culture at NASA that did not listen when small safety issues were raised. Each issue by itself might not have caused the disaster. However, this example illustrates A) organizational complexity. B) how changing conditions are influenced by innovation. C) why control is necessary to reduce the accumulation of errors. D) how control helps organizations respond to changing standards. E) how organizations cope with multiple control standards.
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B.
C.
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E.
37.  Investors went crazy for the IPO of Tesla, an electric car maker. Tesla has a competitive position of medium and the industry attractiveness is high. According to GE's Business Screen, Tesla is a(n) A) average business. B) question mark. C) loser. D) star. E) winner.
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B.
C.
D.
E.
38.  Which of the following is an example of an owner of a business? A) Individual investors who buy stock in that business B) Partners C) People who have legal property rights to that business D) Individuals who finance and start up a new business E) All of these.
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39.  The US Commerce Department has limited the amount of textiles that can be imported from China. This is an example of a(n) A) quota. B) strategic alliance. C) joint venture. D) franchise agreement. E) export restraint agreement.
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40.  What is the most important idea for managers to remember from equity theory? A) Over-rewarded employees perform best. B) Under-rewarded employees perform best. C) For rewards to motivate employees, employees must perceive them as being fair. D) Employees must consider their inputs equal to the inputs of their "comparison other." E) Employees must consider their outcomes equal to the outcomes of their "comparison other."
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E.
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