Management Final Exam Practice

40 Questions  I  By Glencolborn
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1.  A manager possesses more coercive power when the elements he or she controls are ____ punitive and ____ important to subordinates. A) less; less B) less; more C) more; more D) more; less E) None of these.
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2.  Bonnie is taking a trip to Hawaii. She made her reservations online and is using self check-in at the airport. This is an example of A) advancement in service technology. B) advancement in manufacturing technology. C) computer-aided manufacturing. D) computer aided design. E) computer-assisted technology.
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3.  As Josette listens, the interviewer talks about the company's retirement plan, life insurance, and concierge service. The interviewer is discussing A) the wage-benefit package. B) compensation. C) perquisites. D) benefits. E) wages.
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4.  According to Maslow, the need that people have for respect and recognition is the need for A) achievement. B) security. C) self-respect. D) belongingness. E) esteem.
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5.  Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different." Emilio is using which of the following? A) Systems theory B) Administrative management C) Indecisive management D) Theory X E) The contingency perspective
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6.  Lynne is responsible for training in a South Brunswick School District. Her job requirements are not associated with any particular management specialty. Lynne is working in what functional area? A) Operations B) Finance C) Production D) Marketing E) Administration
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7.  Extra funds should be channeled to the ____, which is a product with a high share of a fast-growing market. A) star B) cash cow C) differentiator D) profitable product E) question mark
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8.  Andrea has a PhD in organizational psychology and fifteen years consulting experience. Her primary power is A) legitimate. B) technological. C) expert. D) referent. E) coercive.
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9.  Employees at P&G found that electrostatic cloth picked up more dirt than a wet cloth. The Swiffer was born. This is an example of A) intrapreneurship. B) new venture formation. C) creativity. D) entrepreneurship. E) None of these.
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10.  Aviation officers in the Army know how to fly and manage people. Flying is one of their ____ skills. A) human B) organizational C) conceptual D) technical E) None of these.
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11.  Wal-Mart distribution works closely with sales inventory to move product where it is selling. During unseasonably warm weather fans move from cooler areas to warmer ones and jackets may be sent the other direction. This is an example of which type of interdependence? A) Pooled B) Complex C) Reciprocal D) Sequential E) Multiple
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12.  Which of the following decision-making models is based on the belief that human behavior is often imperfect? A) Rational B) Emotional C) Classical D) Behavioral E) Sequential
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13.  If Disney wants to focus on the marketing strength of its theme parks, it will use ____. A) liquidity ratios B) balance sheet ratios C) return on investment D) operating ratios E) debt ratios
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14.  Sweden's Hexagon acquired Intergraph. Hexagon is attempting to produce more with the two subsystems working together than they would alone. This is an example of A) entropy. B) feedback loops. C) transformation processes. D) inputs. E) synergy.
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15.  Businesses that use H-form or M-form organizational design may have several ____ who are responsible for helping line managers with their control functions, for coordinating the organization's overall control system, and for gathering and assimilating relevant information. A) ombudsmen B) facilitators C) change agents D) controllers E) control champions
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16.  The techniques chefs use to transform ingredients into meals is the TQM dimension A) employee involvement. B) strategic commitment. C) technology. D) materials. E) methods.
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17.  At a regional manufacturing facility, the quality control people sample 10 percent of the finished products to check for adherence to quality standards. This is an example of A) benchmarking. B) acceptance sampling. C) in-process sampling. D) conformance sampling. E) None of these.
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18.  Managing organizational culture is likely to become more difficult when A) the firm has recently undergone a merger. B) management has no clear idea of the desired culture. C) the firm has recently suffered from poor performance. D) All of these. E) Only when "the firm has recently undergone a merger" and "management has no clear idea of the desired culture."
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19.  Which of the eight dimensions of quality refers to a measure of product life? A) Reliability B) Durability C) Serviceability D) Features E) Perceived quality
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20.  Which of the following represents an economic community? A) North American Free Trade Agreement (NAFTA) B) North Atlantic Treaty Organization (NATO) C) United Nations (UN) D) International Monetary Fund (IMF) E) All of these.
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21.  Eleanor has to create an invention for her fourth grade science project. She runs into the kitchen shouting "I've got it." She is experiencing which stage of the creative process? A) Preparation B) Incubation C) Insight D) Verification E) Cognitive dissonance
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22.  Human resources at Pfizer helps identify top performers who are eligible for a special program that helps them set goals and map their future career. Pfizer is using the OD technique A) technostructural activities. B) life and career planning. C) team building. D) coaching and counseling. E) third-party peacemaking.
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23.  Which of the following is a possible diagnostic activity within organization development? A) Questionnaires B) Attitude surveys C) Archival data D) Conversations with managers E) All of these.
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24.  Which of the following is NOT a strategy for managing diversity? A) Organizational policies B) Diversity training C) Selective recruitment D) Supportive organization culture E) Organizational practices
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25.  Which of the following is an example of a company that has identified a new market? A) Lonnie Johnson develops the Super Soaker, the world's most successful water gun. B) Low-dose Bayer aspirin introduced into the Chinese market. C) Coca-Cola introduces another low calorie soft drink. D) Kroger supermarkets add a new line of cosmetics for teens to its shelves. E) Purina introduces a new package design for its dog food.
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26.  Monica is the class clown. Monica is likely to be the A) formal leader. B) informal leader. C) task specialist. D) maintenance specialist. E) hero.
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27.  When General Mills entered the yogurt market by buying Yoplait, it stated that it wanted to achieve sales of $50 million in five years. It was A) attempting to control its external environment. B) attempting to be timely with its controls. C) integrating planning with control. D) relying on bureaucratic controls. E) None of these.
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28.  At a regional manufacturing facility the quality control people sample 15 percent of the finished products to check for adherence to more than 12 quality standards. This is an example of A) acceptance sampling. B) outsourcing. C) in-process sampling. D) ISO 9000. E) None of these.
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29.  The US Commerce Department has limited the amount of textiles that can be imported from China. This is an example of a(n) A) quota. B) strategic alliance. C) joint venture. D) franchise agreement. E) export restraint agreement.
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30.  Claudia is trying to develop a communications plan for a new plant opening. She puts in many hours of overtime and eventually gives up and goes home without finishing the project. She is experiencing which response to stress? A) Alarm B) Resistance C) Exhaustion D) Cognitive dissonance E) None of these.
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31.  Annika is talented, motivated, professional, and loyal. These are examples of her A) inducements. B) intangibles. C) psychological contracts. D) contributions. E) competencies.
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32.  Tim knows he deserves a raise. He talks with HR about his outstanding performance. HR describes what a bad year the company is having and that there is no money for raises. Tim's raise failed the test for ____. A) consequences B) bounded rationality C) satisficing D) escalation of commitment E) feasibility
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33.  The report issued about the space shuttle Columbia disaster showed a culture at NASA that did not listen when small safety issues were raised. Each issue by itself might not have caused the disaster. However, this example illustrates A) organizational complexity. B) how changing conditions are influenced by innovation. C) why control is necessary to reduce the accumulation of errors. D) how control helps organizations respond to changing standards. E) how organizations cope with multiple control standards.
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34.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service. The price of its flights are half that of major airline, business class fares. The price is an example of A) features. B) aesthetics. C) reliability. D) perceived quality. E) serviceability.
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35.  The members of the various boards of a church gathered information about the church in several ways: conducting surveys, holding meetings, interviewing church staff, and examining minutes of past church meetings. This is an example of the OD intervention technique known as A) intergroup activities. B) technostructural activities. C) third-party peacemaking. D) diagnostic activities. E) process consultation.
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36.  An individual's level of job satisfaction is determined by A) compensation. B) work policies. C) relationships with co-workers and supervisors. D) working conditions. E) All of these.
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37.  When an organization produces 100 units of output for 10 hours of direct labor, what is its labor productivity index? A) 0.1 B) 10 C) 1000 D) 100 E) None of these.
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38.  Intel produces microprocessors. Intel is in which industry? A) service B) manufacturing C) outsourcing D) ISO 9000 E) SQC
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39.  ____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness. A) Supply-chain management B) Resource management C) Inventory management D) Quality control E) Productivity control
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40.  Abercrombie sells clothing for "tween" girls who are no longer little girls, but not quite teens either. Abercrombie and Fitch is the clothing line for older people. Abercrombie uses a(n) ____ strategy. A) focus B) diversification C) unrelated diversification D) differentiation E) BCG
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