Management Final Exam Practice

40 Questions  I  By Glencolborn
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1.  Wine produced in California and sold in France is an example of A) importing/exporting. B) licensing. C) a joint venture/strategic alliance. D) direct investment. E) global outsourcing.
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B.
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2.  The US Commerce Department has limited the amount of textiles that can be imported from China. This is an example of a(n) A) quota. B) strategic alliance. C) joint venture. D) franchise agreement. E) export restraint agreement.
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3.  Tom is taking art classes because he thinks they will help him be more creative at work. He is experiencing which stage of the creative process? A) Insight B) Incubation C) Preparation D) Verification E) Cognitive dissonance
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4.  When the United States experienced the largest blackout in U.S. history, initial TV and radio reports blamed a fire in a Con Edison building in New York City. They turned out to be wrong. This illustrates which disadvantage of oral communication? A) It can be quite inaccurate. B) It often creates a need for feedback. C) It is more time-consuming than written communication. D) Managers are uncomfortable using oral communication. E) None of these.
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5.  The best alternative is the most ____ alternative A) efficient B) controllable C) profitable D) effective E) valid
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6.  Abercrombie sells clothing for "tween" girls who are no longer little girls, but not quite teens either. Abercrombie and Fitch is the clothing line for older people. Abercrombie uses a(n) ____ strategy. A) focus B) diversification C) unrelated diversification D) differentiation E) BCG
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7.  An organization where power and control are kept at the top levels of management is A) specialized. B) centralized. C) decentralized. D) departmentalized. E) None of these.
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8.  According to the text, if you have a personal, nonroutine, or brief message to convey, the best form of interpersonal communication is probably A) oral. B) written. C) lateral. D) informal. E) downward.
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9.  The extent to which others in the same situation behave in the same way is known as A) consistency. B) consensus. C) distinctiveness. D) stress. E) cognitive dissonance.
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10.  Managing organizational culture is likely to become more difficult when A) the firm has recently undergone a merger. B) management has no clear idea of the desired culture. C) the firm has recently suffered from poor performance. D) All of these. E) Only when "the firm has recently undergone a merger" and "management has no clear idea of the desired culture."
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11.  David tells his people his standards, schedules work for his section, and gives his people updates on standard achievement. Based on the path-goal theory, what kind of leader behaviors is David exhibiting? A) Supportive B) Directive C) Achievement-oriented D) Participative
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12.  All of the following are bases for departmentalization EXCEPT A) functional. B) product. C) location. D) customer. E) competition.
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13.  The ____ environment of a business that manufactures top-of-the-line cabinets includes computer-assisted design software that helps to convert wood and people's ideas into lovely, functional cabinets. A) legal B) sociocultural C) technological D) political E) economic
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14.  The International Organization for Standardization requires firms to document the impact of operations on the environment. The standards are called ISO A) 9000. B) 2000. C) 9000: 2000. D) 14000. E) None of these.
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15.  Maintaining the optimal amount of inventory is part of ____ control. A) physical B) human C) information D) financial E) quality
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16.  The report issued about the space shuttle Columbia disaster showed a culture at NASA that did not listen when small safety issues were raised. Each issue by itself might not have caused the disaster. However, this example illustrates A) organizational complexity. B) how changing conditions are influenced by innovation. C) why control is necessary to reduce the accumulation of errors. D) how control helps organizations respond to changing standards. E) how organizations cope with multiple control standards.
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17.  One way managers can improve the effectiveness of the control system is to A) change the performance standards. B) control as many things in the organization as possible. C) computerize the system. D) integrate control with planning. E) correct all deviations from standards.
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18.  Bonnie is taking a trip to Hawaii. She made her reservations online and is using self check-in at the airport. This is an example of A) advancement in service technology. B) advancement in manufacturing technology. C) computer-aided manufacturing. D) computer aided design. E) computer-assisted technology.
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19.  As the product being produced becomes more complex, which of the following types of operations controls would logically become more important? A) Postaction B) Structural C) Screening D) Preliminary E) Financial
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20.  A manager possesses more coercive power when the elements he or she controls are ____ punitive and ____ important to subordinates. A) less; less B) less; more C) more; more D) more; less E) None of these.
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21.  Which of these is a correct comparison of large and small businesses? A) Big businesses create more new jobs than small businesses. B) Big businesses are less efficient at producing and delivering specialty products than small businesses. C) Small businesses show consistently lower profit margins than big businesses. D) Big businesses outnumber small businesses by a wide margin. E) Small business formations are on the decline, but the rate for big businesses is increasing.
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22.  Eleanor has to create an invention for her fourth grade science project. She runs into the kitchen shouting "I've got it." She is experiencing which stage of the creative process? A) Preparation B) Incubation C) Insight D) Verification E) Cognitive dissonance
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23.  Which of the following leadership models is a direct extension of the expectancy theory of motivation? A) Vroom's decision tree approach B) Fiedler's contingency C) Vertical-dyad linkage D) Path-goal E) Substitutes for leadership
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24.  Annika is talented, motivated, professional, and loyal. These are examples of her A) inducements. B) intangibles. C) psychological contracts. D) contributions. E) competencies.
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25.  When Sikorsky and Boeing agreed to produce a new helicopter for the Department of Defense, it was an example of A) licensing. B) a strategic alliance. C) exporting. D) importing. E) maquiladoras.
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B.
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26.  A department store provides utility for customers because it makes it easy for them to purchase what they want in one place. This is an example of ____ utility. A) time B) statistical C) form D) quality E) All of these.
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27.  If Disney wants to focus on the marketing strength of its theme parks, it will use ____. A) liquidity ratios B) balance sheet ratios C) return on investment D) operating ratios E) debt ratios
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28.  Human resources at Pfizer helps identify top performers who are eligible for a special program that helps them set goals and map their future career. Pfizer is using the OD technique A) technostructural activities. B) life and career planning. C) team building. D) coaching and counseling. E) third-party peacemaking.
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29.  Luke is only 5'3" tall. When he meets with people, he prefers to sit in chairs rather than stand. This is an example of A) body language. B) inflection and tone. C) facial expression. D) images. E) setting.
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30.  Gore Associates has separate plants for making camping gear, uniforms, and dental floss. It uses ____ departmentalization. A) functional B) product C) divisional D) customer E) specialization
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31.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service with 12 seats that lie flat or 72 that recline 140 degrees. The reclining seats are an example of A) features. B) aesthetics. C) reliability. D) durability. E) serviceability.
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32.  The records department at Chelsea Community Hospital is an example of a(n) A) interest group. B) informal group. C) team. D) task group. E) functional group.
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33.  The University of Michigan develops a budget that shows its projected income from sources such as the state of Michigan, tuition and fees, alumni contributions, and research grants. This is an example of a(n) ____ budget. A) operations B) capital expenditures C) nonmonetary D) output E) revenue
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34.  What is the most important idea for managers to remember from equity theory? A) Over-rewarded employees perform best. B) Under-rewarded employees perform best. C) For rewards to motivate employees, employees must perceive them as being fair. D) Employees must consider their inputs equal to the inputs of their "comparison other." E) Employees must consider their outcomes equal to the outcomes of their "comparison other."
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35.  George needs to know how long Jennifer has been in her position and when she is likely to get promoted. He should look at the A) demand forecast. B) job analysis. C) supply forecast. D) job evaluation. E) replacement chart.
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36.  McDonald's has determined how small onion should be chopped and how much should be put on a hamburger. Which step in the control process does this represent? A) Corrective action B) Measuring performance C) Comparison of performance to standards D) Setting performance standards E) Goal setting
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37.  What score does Fiedler use to determine leader style? A) Leadership grid B) Task structure C) Flexibility D) Least Preferred Coworker E) Leader position coordinator
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38.  According to Maslow, the need that people have for respect and recognition is the need for A) achievement. B) security. C) self-respect. D) belongingness. E) esteem.
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39.  During the recession shipping, air cargo, and trucking companies scaled back. When the economy picked back up there were transportation delays everywhere. Companies needed A) standard operating procedures. B) contingency plans. C) regulations. D) rules. E) standing plans.
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40.  Jacques Torres is founder, CEO, and owner of Jacques Torres Chocolate in Brooklyn NY. He is a(n) A) intrapreneur. B) entrepreneur. C) franchisee. D) lease holder. E) professional manager. Points Earned:     2.0/2.0
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E.
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