Management Final Exam Practice

40 Questions  I  By Glencolborn
Management Final Exam Practice
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1.  All of the following are steps in human resource planning EXCEPT A) job analysis. B) job evaluation. C) forecasting human resource supply. D) forecasting human resource demand. E) replacement chart.
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2.  The report issued about the space shuttle Columbia disaster showed a culture at NASA that did not listen when small safety issues were raised. Each issue by itself might not have caused the disaster. However, this example illustrates A) organizational complexity. B) how changing conditions are influenced by innovation. C) why control is necessary to reduce the accumulation of errors. D) how control helps organizations respond to changing standards. E) how organizations cope with multiple control standards.
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3.  The lowest performance results from A) low cohesiveness and high performance norms. B) high cohesiveness and high performance norms. C) high cohesiveness and low performance norms. D) low performance norms regardless of cohesiveness. E) None of these.
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4.  As Josette listens, the interviewer talks about the company's retirement plan, life insurance, and concierge service. The interviewer is discussing A) the wage-benefit package. B) compensation. C) perquisites. D) benefits. E) wages.
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5.  Which of these is a correct comparison of large and small businesses? A) Big businesses create more new jobs than small businesses. B) Big businesses are less efficient at producing and delivering specialty products than small businesses. C) Small businesses show consistently lower profit margins than big businesses. D) Big businesses outnumber small businesses by a wide margin. E) Small business formations are on the decline, but the rate for big businesses is increasing.
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6.  Which of the following decision-making models is based on the belief that human behavior is often imperfect? A) Rational B) Emotional C) Classical D) Behavioral E) Sequential
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7.  An organization where power and control are kept at the top levels of management is A) specialized. B) centralized. C) decentralized. D) departmentalized. E) None of these.
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8.  According to the text, the major problem associated with total factor productivity is that A) the data are too hard to obtain. B) all ingredients must be expressed in the same terms. C) it clearly tells the manager what to do to correct a problem. D) it is not compatible with standard accounting procedures. E) it is nothing more than a cost-benefit analysis.
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9.  Eleanor has to create an invention for her fourth grade science project. She runs into the kitchen shouting "I've got it." She is experiencing which stage of the creative process? A) Preparation B) Incubation C) Insight D) Verification E) Cognitive dissonance
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10.  Using the BCG matrix, SBUs are classified on the basis of A) market growth rate and cash generation potential. B) market share and market growth rate. C) competitive advantage and financial strength. D) a strategic business unit and product life cycle. E) None of these.
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11.  The starting point for all job design activities is determining the level of desired job A) specialization. B) rotation. C) enlargement. D) enrichment. E) characteristics approach.
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12.  Which of the following is NOT characteristic of the bureaucratic approach to organizational control? A) Rewards focused on individual performance B) Tall organizational structure C) Limited employee participation D) Reliance on rules and a rigid hierarchy E) Reliance on group norms
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13.  The members of the various boards of a church gathered information about the church in several ways: conducting surveys, holding meetings, interviewing church staff, and examining minutes of past church meetings. This is an example of the OD intervention technique known as A) intergroup activities. B) technostructural activities. C) third-party peacemaking. D) diagnostic activities. E) process consultation.
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14.  Standards used in organizational control are most like A) policies. B) strategies. C) goals. D) rules. E) standing plans.
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15.  A department store provides utility for customers because it makes it easy for them to purchase what they want in one place. This is an example of ____ utility. A) time B) statistical C) form D) quality E) All of these.
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16.  Annika is talented, motivated, professional, and loyal. These are examples of her A) inducements. B) intangibles. C) psychological contracts. D) contributions. E) competencies.
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17.  Organizations make the decision to have a centralized or decentralized international control system when they are addressing issues of ____ control. A) operational B) strategic C) financial D) bureaucratic E) None of these.
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18.  Anu is comparing the performance of her small landscaping business against the standards she established. When she has finished her comparisons, any of the following actions may be appropriate EXCEPT A) correct deviations as required. B) maintain the status quo. C) increase the control standards. D) decrease the control standards. E) eliminate the control standards.
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19.  The best alternative is the most ____ alternative A) efficient B) controllable C) profitable D) effective E) valid
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20.  Leading involves each of the following EXCEPT A) understanding individual and interpersonal processes. B) motivating and influencing others. C) technical understanding and control. D) interpersonal relations and communication. E) managing work groups and teams.
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21.  In the GE Business Screen matrix, all of the following are characteristics of the attractiveness of the industry EXCEPT A) market growth. B) market size. C) product quality. D) competitive intensity. E) capital requirements.
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22.  One way managers can improve the effectiveness of the control system is to A) change the performance standards. B) control as many things in the organization as possible. C) computerize the system. D) integrate control with planning. E) correct all deviations from standards.
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23.  A waitress who checks on you after you have tasted the food, but before the bill, is part of a A) screening control. B) preliminary control. C) postaction control. D) human resources control. E) financial resources control.
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24.  For a company such as Johnson & Johnson that makes personal care products, medications, and medical supplies, which of the following would be considered as customers? A) Hospitals B) Pharmacies C) Families D) Doctors E) All of these.
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25.  Which of the following is a strategic challenge that faces a small business? A) Emphasizing distinctive competencies B) Writing a business plan C) Finding a niche market D) Raising capital E) All of these.
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26.  Michelle was an advocate for health care reform. No matter how many statistics show the cost of health care increasing after reform, she refuses to believe them She has the individual barrier A) inconsistent signals. B) credibility. C) predispositions. D) poor listening skills. E) reluctance to communicate.
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27.  Bonnie is taking a trip to Hawaii. She made her reservations online and is using self check-in at the airport. This is an example of A) advancement in service technology. B) advancement in manufacturing technology. C) computer-aided manufacturing. D) computer aided design. E) computer-assisted technology.
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28.  When the United States experienced the largest blackout in U.S. history, initial TV and radio reports blamed a fire in a Con Edison building in New York City. They turned out to be wrong. This illustrates which disadvantage of oral communication? A) It can be quite inaccurate. B) It often creates a need for feedback. C) It is more time-consuming than written communication. D) Managers are uncomfortable using oral communication. E) None of these.
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29.  In systems theory, the raw materials, human resources, and financial resources of an organization are examples of A) inputs. B) feedback loops. C) transformation processes. D) outputs. E) sources of error.
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30.  Which of the following is an important dimension for assessing diversity? A) Age B) Gender C) Religion D) Ethnicity E) All of these.
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31.  An individual's level of job satisfaction is determined by A) compensation. B) work policies. C) relationships with co-workers and supervisors. D) working conditions. E) All of these.
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32.  Human resources at Pfizer helps identify top performers who are eligible for a special program that helps them set goals and map their future career. Pfizer is using the OD technique A) technostructural activities. B) life and career planning. C) team building. D) coaching and counseling. E) third-party peacemaking.
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33.  What is the most important idea for managers to remember from equity theory? A) Over-rewarded employees perform best. B) Under-rewarded employees perform best. C) For rewards to motivate employees, employees must perceive them as being fair. D) Employees must consider their inputs equal to the inputs of their "comparison other." E) Employees must consider their outcomes equal to the outcomes of their "comparison other."
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34.  Which of the eight dimensions of quality refers to a measure of product life? A) Reliability B) Durability C) Serviceability D) Features E) Perceived quality
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35.  Abercrombie sells clothing for "tween" girls who are no longer little girls, but not quite teens either. Abercrombie and Fitch is the clothing line for older people. Abercrombie uses a(n) ____ strategy. A) focus B) diversification C) unrelated diversification D) differentiation E) BCG
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36.  The major difference between wages and salary is A) salaries are higher than wages. B) salaries include benefits while wages do not. C) low-level employees earn salaries while managers receive wages. D) wages are based on hours worked while salary is based on contribution to the firm. E) None of these.
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37.  Managing organizational culture is likely to become more difficult when A) the firm has recently undergone a merger. B) management has no clear idea of the desired culture. C) the firm has recently suffered from poor performance. D) All of these. E) Only when "the firm has recently undergone a merger" and "management has no clear idea of the desired culture."
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38.  Which of the following decision-making models is a prescriptive model? A) Behavioral B) Classical C) Administrative D) Bureaucratic E) Probabilistic
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39.  The top managers of a company are most likely to need ____ skills. A) technical B) interpersonal C) conceptual D) diagnostic E) analytic
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40.  When General Mills entered the yogurt market by buying Yoplait, it stated that it wanted to achieve sales of $50 million in five years. It was A) attempting to control its external environment. B) attempting to be timely with its controls. C) integrating planning with control. D) relying on bureaucratic controls. E) None of these.
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