Management Final Exam Practice

40 Questions  I  By Glencolborn
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1.  One advantage of group decision making is A) groupthink. B) compromise. C) diversity of members' backgrounds. D) lowered cost of decision making. E) ability of a strong individual to direct the group.
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2.  Businesses that use H-form or M-form organizational design may have several ____ who are responsible for helping line managers with their control functions, for coordinating the organization's overall control system, and for gathering and assimilating relevant information. A) ombudsmen B) facilitators C) change agents D) controllers E) control champions
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3.  Which of the eight dimensions of quality refers to a measure of product life? A) Reliability B) Durability C) Serviceability D) Features E) Perceived quality
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4.  Which of the following pieces of advice is likely to lead to entrepreneurial success, according to your text? A) Be flexible in order to take advantage of changing opportunities. B) Work for someone else in your desired field before starting your own business, in order to gain experience and skills. C) Make the new venture your full-time job and devote significant amounts of time to hands-on management. D) Have enough money to operate for at least six months to one year without any profit. E) All of these.
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5.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service. The price of its flights are half that of major airline, business class fares. The price is an example of A) features. B) aesthetics. C) reliability. D) perceived quality. E) serviceability.
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6.  In the GE Business Screen matrix, all of the following are characteristics of the attractiveness of the industry EXCEPT A) market growth. B) market size. C) product quality. D) competitive intensity. E) capital requirements.
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7.  After oil prices hit record highs and the oil companies made record profits, some of the oil CEOs appeared on the Today show to explain their business to consumers. This is an example of A) creation of an obligation. B) impression management. C) initiating structure. D) persuasion. E) inducement.
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8.  Herbert Simon noted that managers generally fail to make rational decisions because they are limited by their own values, skills, habits, and unconscious reflexes as well as by incomplete information. What name did Simon give this phenomenon? A) Satisficing B) Bounded rationality C) Brainstorming D) Rational decision making E) Decision framing
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9.  The top managers of a company are most likely to need ____ skills. A) technical B) interpersonal C) conceptual D) diagnostic E) analytic
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10.  Tim knows he deserves a raise. He talks with HR about his outstanding performance. HR describes what a bad year the company is having and that there is no money for raises. Tim's raise failed the test for ____. A) consequences B) bounded rationality C) satisficing D) escalation of commitment E) feasibility
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11.  Which of the following is NOT characteristic of the bureaucratic approach to organizational control? A) Rewards focused on individual performance B) Tall organizational structure C) Limited employee participation D) Reliance on rules and a rigid hierarchy E) Reliance on group norms
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12.  Which of the following is an important dimension for assessing diversity? A) Age B) Gender C) Religion D) Ethnicity E) All of these.
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13.  Which of the following requires employers to provide up to 12 weeks of unpaid leave for family emergencies? A) Equal Pay Act of 1963 B) Family and Medical Leave Act of 1993 C) Age Discrimination in Employment Act D) Fair Labor Standards Act E) National Labor Relations Act
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14.  An assembly operation includes four different jobs. Bob spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation. This is an example of job A) specialization. B) rotation. C) enlargement. D) enrichment. E) delegation.
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15.  According to Maslow, the need that people have for respect and recognition is the need for A) achievement. B) security. C) self-respect. D) belongingness. E) esteem.
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16.  The GE business screen is an expansion of the ideas from A) the product life cycle. B) the industry attractiveness matrix. C) the generic strategy approach. D) Porter's competitive strategies. E) the BCG matrix.
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17.  In systems theory, the raw materials, human resources, and financial resources of an organization are examples of A) inputs. B) feedback loops. C) transformation processes. D) outputs. E) sources of error.
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18.  For a company such as Johnson & Johnson that makes personal care products, medications, and medical supplies, which of the following would be considered as customers? A) Hospitals B) Pharmacies C) Families D) Doctors E) All of these.
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19.  Annika is talented, motivated, professional, and loyal. These are examples of her A) inducements. B) intangibles. C) psychological contracts. D) contributions. E) competencies.
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20.  All of the following are steps in human resource planning EXCEPT A) job analysis. B) job evaluation. C) forecasting human resource supply. D) forecasting human resource demand. E) replacement chart.
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21.  A waitress who checks on you after you have tasted the food, but before the bill, is part of a A) screening control. B) preliminary control. C) postaction control. D) human resources control. E) financial resources control.
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22.  Extra funds should be channeled to the ____, which is a product with a high share of a fast-growing market. A) star B) cash cow C) differentiator D) profitable product E) question mark
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23.  Claudia is trying to develop a communications plan for a new plant opening. She puts in many hours of overtime and eventually gives up and goes home without finishing the project. She is experiencing which response to stress? A) Alarm B) Resistance C) Exhaustion D) Cognitive dissonance E) None of these.
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24.  The records department at Chelsea Community Hospital is an example of a(n) A) interest group. B) informal group. C) team. D) task group. E) functional group.
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25.  The University of Michigan develops a budget that shows its projected income from sources such as the state of Michigan, tuition and fees, alumni contributions, and research grants. This is an example of a(n) ____ budget. A) operations B) capital expenditures C) nonmonetary D) output E) revenue
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26.  International firms, which use a ____ strategic control system keep ____ decision-making power in their headquarters, while firms that use a ____ strategic control system give ____ decision-making power to each local facility. A) decentralized; more; centralized; more B) decentralized; less; centralized; less C) centralized; less; decentralized; less D) centralized; more; decentralized; more E) None of these.
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27.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service with 12 seats that lie flat or 72 that recline 140 degrees. The reclining seats are an example of A) features. B) aesthetics. C) reliability. D) durability. E) serviceability.
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28.  Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different." Emilio is using which of the following? A) Systems theory B) Administrative management C) Indecisive management D) Theory X E) The contingency perspective
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29.  A(n) ____ strategy concentrates on increasing sales revenues, through the ability to charge premium prices for value-added products, while still maintaining an appeal for most customers. A) differentiation B) overall cost leadership C) focus D) corporate-level E) product life cycle
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30.  For a major project for his employer, Jason wants to choose the management consulting team that will give his employer the best outcome. Which decision criteria should Jason use to maximize effectiveness? A) He should choose the team with the lowest expenses. B) He should choose the team that can complete the project the quickest. C) He should choose the team that has the most knowledge and experience. D) Can't decide¾None of these criteria are likely to lead to effectiveness. E) Can't decide¾Jason needs to know which criteria are most important to his employer.
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31.  What is the most important idea for managers to remember from equity theory? A) Over-rewarded employees perform best. B) Under-rewarded employees perform best. C) For rewards to motivate employees, employees must perceive them as being fair. D) Employees must consider their inputs equal to the inputs of their "comparison other." E) Employees must consider their outcomes equal to the outcomes of their "comparison other."
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32.  The International Organization for Standardization requires firms to document the impact of operations on the environment. The standards are called ISO A) 9000. B) 2000. C) 9000: 2000. D) 14000. E) None of these.
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33.  Organizations make the decision to have a centralized or decentralized international control system when they are addressing issues of ____ control. A) operational B) strategic C) financial D) bureaucratic E) None of these.
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34.  A manager who provides reinforcement on a periodic basis, regardless of performance, is using a ____ schedule. A) variable-interval B) variable-fixed C) fixed-ratio D) fixed-interval E) variable-ratio
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35.  Monica is the class clown. Monica is likely to be the A) formal leader. B) informal leader. C) task specialist. D) maintenance specialist. E) hero.
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36.  The process of linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals is called A) centralization. B) specialization. C) decentralization. D) coordination. E) delegation.
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37.  Which of the following is an example of an owner of a business? A) Individual investors who buy stock in that business B) Partners C) People who have legal property rights to that business D) Individuals who finance and start up a new business E) All of these.
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38.  One way managers can improve the effectiveness of the control system is to A) change the performance standards. B) control as many things in the organization as possible. C) computerize the system. D) integrate control with planning. E) correct all deviations from standards.
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39.  Intel produces microprocessors. Intel is in which industry? A) service B) manufacturing C) outsourcing D) ISO 9000 E) SQC
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40.  Mason works at a textile mill. Last week he worked 45 hours. According to the ____, he should receive overtime for the time he worked in addition to his regular 40-hour shift. A) National Labor Relations Act (Wagner Act) B) Labor Management Relations Act (Taft-Hartley Act) C) National Labor Relations Board D) Occupational Safety and Health Agency (OSHA) E) Fair Labor Standards Act
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