Management Final Exam Practice

40 Questions  I  By Glencolborn on April 22, 2012
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1.  International firms, which use a ____ strategic control system keep ____ decision-making power in their headquarters, while firms that use a ____ strategic control system give ____ decision-making power to each local facility. A) decentralized; more; centralized; more B) decentralized; less; centralized; less C) centralized; less; decentralized; less D) centralized; more; decentralized; more E) None of these.
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2.  Andrea has a PhD in organizational psychology and fifteen years consulting experience. Her primary power is A) legitimate. B) technological. C) expert. D) referent. E) coercive.
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3.  The records department at Chelsea Community Hospital is an example of a(n) A) interest group. B) informal group. C) team. D) task group. E) functional group.
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4.  Organizations make the decision to have a centralized or decentralized international control system when they are addressing issues of ____ control. A) operational B) strategic C) financial D) bureaucratic E) None of these.
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5.  Sweden's Hexagon acquired Intergraph. Hexagon is attempting to produce more with the two subsystems working together than they would alone. This is an example of A) entropy. B) feedback loops. C) transformation processes. D) inputs. E) synergy.
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6.  The extent to which others in the same situation behave in the same way is known as A) consistency. B) consensus. C) distinctiveness. D) stress. E) cognitive dissonance.
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7.  Which of the following is an important dimension for assessing diversity? A) Age B) Gender C) Religion D) Ethnicity E) All of these.
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8.  Which of the following is an example of a company that has identified a new market? A) Lonnie Johnson develops the Super Soaker, the world's most successful water gun. B) Low-dose Bayer aspirin introduced into the Chinese market. C) Coca-Cola introduces another low calorie soft drink. D) Kroger supermarkets add a new line of cosmetics for teens to its shelves. E) Purina introduces a new package design for its dog food.
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9.  At a regional manufacturing facility, the quality control people sample 10 percent of the finished products to check for adherence to quality standards. This is an example of A) benchmarking. B) acceptance sampling. C) in-process sampling. D) conformance sampling. E) None of these.
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10.  Abercrombie sells clothing for "tween" girls who are no longer little girls, but not quite teens either. Abercrombie and Fitch is the clothing line for older people. Abercrombie uses a(n) ____ strategy. A) focus B) diversification C) unrelated diversification D) differentiation E) BCG
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11.  Monica is the class clown. Monica is likely to be the A) formal leader. B) informal leader. C) task specialist. D) maintenance specialist. E) hero.
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12.  The starting point for all job design activities is determining the level of desired job A) specialization. B) rotation. C) enlargement. D) enrichment. E) characteristics approach.
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13.  The best alternative is the most ____ alternative A) efficient B) controllable C) profitable D) effective E) valid
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14.  Luke is only 5'3" tall. When he meets with people, he prefers to sit in chairs rather than stand. This is an example of A) body language. B) inflection and tone. C) facial expression. D) images. E) setting.
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15.  A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously. A) product champion B) inventor C) sponsor D) venture capitalist E) transformational leader
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16.  The standards of behavior that a group accepts for its members are called A) norms. B) roles. C) rules. D) customs. E) values.
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17.  Aviation officers in the Army know how to fly and manage people. Flying is one of their ____ skills. A) human B) organizational C) conceptual D) technical E) None of these.
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18.  Managing organizational culture is likely to become more difficult when A) the firm has recently undergone a merger. B) management has no clear idea of the desired culture. C) the firm has recently suffered from poor performance. D) All of these. E) Only when "the firm has recently undergone a merger" and "management has no clear idea of the desired culture."
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19.  Mason works at a textile mill. Last week he worked 45 hours. According to the ____, he should receive overtime for the time he worked in addition to his regular 40-hour shift. A) National Labor Relations Act (Wagner Act) B) Labor Management Relations Act (Taft-Hartley Act) C) National Labor Relations Board D) Occupational Safety and Health Agency (OSHA) E) Fair Labor Standards Act
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20.  ____ control is characterized by ____ rules and a(n) ____ structural arrangement. A) Decentralized; formal; organic B) Decentralized; informal; organic C) Bureaucratic; informal; mechanistic D) Bureaucratic; formal; organic E) None of these.
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21.  A(n) ____ strategy concentrates on increasing sales revenues, through the ability to charge premium prices for value-added products, while still maintaining an appeal for most customers. A) differentiation B) overall cost leadership C) focus D) corporate-level E) product life cycle
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22.  In times of economic prosperity, small firms are the first to hire additional workers and big firms are last. In times of economic downswings, small firms are the first to eliminate workers and big firms are last. This reflects which attribute of small firms as compared to large firms? A) Increased innovation B) Increased flexibility C) Higher susceptibility to lawsuits D) Economies of scale E) All of these.
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23.  Sales forecasting, economic forecasting, and environmental analysis are examples of the control of A) physical resources. B) human resources. C) information resources. D) financial resources. E) None of these.
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24.  A waitress who checks on you after you have tasted the food, but before the bill, is part of a A) screening control. B) preliminary control. C) postaction control. D) human resources control. E) financial resources control.
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25.  Which of the following is NOT a recommended method for controlling conflict? A) Changing established standards B) Making more resources available C) Maintaining superordinate goals D) Enhancing coordination E) Managing interpersonal dynamics
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26.  One advantage of group decision making is A) groupthink. B) compromise. C) diversity of members' backgrounds. D) lowered cost of decision making. E) ability of a strong individual to direct the group.
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27.  Alejandro is raising a puppy for The Seeing Eye because he has seen what an incredible difference the dog can make in a blind person's life. He joined The Seeing Eye puppy raisers because of A) instrumental benefits. B) group activities. C) group goals. D) need satisfaction. E) interpersonal attraction.
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28.  In systems theory, the raw materials, human resources, and financial resources of an organization are examples of A) inputs. B) feedback loops. C) transformation processes. D) outputs. E) sources of error.
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29.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service. The price of its flights are half that of major airline, business class fares. The price is an example of A) features. B) aesthetics. C) reliability. D) perceived quality. E) serviceability.
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30.  A crystal manufacturer has found a way to improve the management of its inventory of lead, which is part of its ____ inventory. A) finished-goods B) work-in-process C) raw materials D) in-transit E) just-in-time
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31.  According to Maslow, the need that people have for respect and recognition is the need for A) achievement. B) security. C) self-respect. D) belongingness. E) esteem.
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32.  A manager who provides reinforcement on a periodic basis, regardless of performance, is using a ____ schedule. A) variable-interval B) variable-fixed C) fixed-ratio D) fixed-interval E) variable-ratio
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33.  What score does Fiedler use to determine leader style? A) Leadership grid B) Task structure C) Flexibility D) Least Preferred Coworker E) Leader position coordinator
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34.  Herbert Simon noted that managers generally fail to make rational decisions because they are limited by their own values, skills, habits, and unconscious reflexes as well as by incomplete information. What name did Simon give this phenomenon? A) Satisficing B) Bounded rationality C) Brainstorming D) Rational decision making E) Decision framing
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35.  Lynne is responsible for training in a South Brunswick School District. Her job requirements are not associated with any particular management specialty. Lynne is working in what functional area? A) Operations B) Finance C) Production D) Marketing E) Administration
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36.  First City Bank makes loans through the consumer, agricultural, and commercial departments. Based on this information, we know that the bank is organized, at least in part, on the basis of A) function. B) specialization. C) divisions. D) location. E) customer.
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37.  In the GE Business Screen matrix, all of the following are characteristics of the attractiveness of the industry EXCEPT A) market growth. B) market size. C) product quality. D) competitive intensity. E) capital requirements.
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38.  The major difference between wages and salary is A) salaries are higher than wages. B) salaries include benefits while wages do not. C) low-level employees earn salaries while managers receive wages. D) wages are based on hours worked while salary is based on contribution to the firm. E) None of these.
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39.  At the opposite ends of the single continuum used by the Michigan studies are the leader's ____ and ____. A) initiating-structure behavior; consideration behavior B) job-centered leader behavior; employee-centered leader behavior C) concern for production; concern for people D) task-oriented behavior; relationship-oriented behavior E) None of these.
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40.  Wine produced in California and sold in France is an example of A) importing/exporting. B) licensing. C) a joint venture/strategic alliance. D) direct investment. E) global outsourcing.
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