Management Final Exam Practice

40 Questions  I  By Glencolborn
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1.  Herbert Simon noted that managers generally fail to make rational decisions because they are limited by their own values, skills, habits, and unconscious reflexes as well as by incomplete information. What name did Simon give this phenomenon? A) Satisficing B) Bounded rationality C) Brainstorming D) Rational decision making E) Decision framing
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2.  Leading involves each of the following EXCEPT A) understanding individual and interpersonal processes. B) motivating and influencing others. C) technical understanding and control. D) interpersonal relations and communication. E) managing work groups and teams.
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3.  An organization where power and control are kept at the top levels of management is A) specialized. B) centralized. C) decentralized. D) departmentalized. E) None of these.
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4.  Which of these is a correct comparison of large and small businesses? A) Big businesses create more new jobs than small businesses. B) Big businesses are less efficient at producing and delivering specialty products than small businesses. C) Small businesses show consistently lower profit margins than big businesses. D) Big businesses outnumber small businesses by a wide margin. E) Small business formations are on the decline, but the rate for big businesses is increasing.
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5.  ____ control is characterized by ____ rules and a(n) ____ structural arrangement. A) Decentralized; formal; organic B) Decentralized; informal; organic C) Bureaucratic; informal; mechanistic D) Bureaucratic; formal; organic E) None of these.
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6.  Anu is comparing the performance of her small landscaping business against the standards she established. When she has finished her comparisons, any of the following actions may be appropriate EXCEPT A) correct deviations as required. B) maintain the status quo. C) increase the control standards. D) decrease the control standards. E) eliminate the control standards.
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7.  Suzanne is organizing a 5K race for the Helene Cody Foundation. All the workers are volunteers. Suzanne has limited ____ power because volunteers have a tendency to quit if they do not like something. A) expert B) legitimate C) referent D) reward E) coercive
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8.  Which of the following is NOT a strategy for managing diversity? A) Organizational policies B) Diversity training C) Selective recruitment D) Supportive organization culture E) Organizational practices
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9.  ____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness. A) Supply-chain management B) Resource management C) Inventory management D) Quality control E) Productivity control
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10.  Intel produces microprocessors. Intel is in which industry? A) service B) manufacturing C) outsourcing D) ISO 9000 E) SQC
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11.  ____ is the set of forces that cause people to behave in certain ways. A) Motivation B) Management C) Perception D) Personality E) Compensation
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12.  The ____ environment of a business that manufactures top-of-the-line cabinets includes computer-assisted design software that helps to convert wood and people's ideas into lovely, functional cabinets. A) legal B) sociocultural C) technological D) political E) economic
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13.  The GE business screen is an expansion of the ideas from A) the product life cycle. B) the industry attractiveness matrix. C) the generic strategy approach. D) Porter's competitive strategies. E) the BCG matrix.
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14.  Aviation officers in the Army know how to fly and manage people. Flying is one of their ____ skills. A) human B) organizational C) conceptual D) technical E) None of these.
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15.  Which of the following pieces of advice is likely to lead to entrepreneurial success, according to your text? A) Be flexible in order to take advantage of changing opportunities. B) Work for someone else in your desired field before starting your own business, in order to gain experience and skills. C) Make the new venture your full-time job and devote significant amounts of time to hands-on management. D) Have enough money to operate for at least six months to one year without any profit. E) All of these.
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16.  The records department at Chelsea Community Hospital is an example of a(n) A) interest group. B) informal group. C) team. D) task group. E) functional group.
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17.  A manager who provides reinforcement on a periodic basis, regardless of performance, is using a ____ schedule. A) variable-interval B) variable-fixed C) fixed-ratio D) fixed-interval E) variable-ratio
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18.  During the recession shipping, air cargo, and trucking companies scaled back. When the economy picked back up there were transportation delays everywhere. Companies needed A) standard operating procedures. B) contingency plans. C) regulations. D) rules. E) standing plans.
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19.  According to Maslow, the need that people have for respect and recognition is the need for A) achievement. B) security. C) self-respect. D) belongingness. E) esteem.
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20.  When the United States experienced the largest blackout in U.S. history, initial TV and radio reports blamed a fire in a Con Edison building in New York City. They turned out to be wrong. This illustrates which disadvantage of oral communication? A) It can be quite inaccurate. B) It often creates a need for feedback. C) It is more time-consuming than written communication. D) Managers are uncomfortable using oral communication. E) None of these.
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21.  Which of the following is a possible diagnostic activity within organization development? A) Questionnaires B) Attitude surveys C) Archival data D) Conversations with managers E) All of these.
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22.  OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service. The price of its flights are half that of major airline, business class fares. The price is an example of A) features. B) aesthetics. C) reliability. D) perceived quality. E) serviceability.
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23.  Which of the eight dimensions of quality refers to a measure of product life? A) Reliability B) Durability C) Serviceability D) Features E) Perceived quality
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24.  Investors went crazy for the IPO of Tesla, an electric car maker. Tesla has a competitive position of medium and the industry attractiveness is high. According to GE's Business Screen, Tesla is a(n) A) average business. B) question mark. C) loser. D) star. E) winner.
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25.  The standards of behavior that a group accepts for its members are called A) norms. B) roles. C) rules. D) customs. E) values.
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26.  Which of the following activities is essential to the role of entrepreneur? A) Assuming the risks of operating a business B) Active involvement in operating the business C) Being one's own boss D) Starting a new business venture E) All of these.
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27.  The extent to which others in the same situation behave in the same way is known as A) consistency. B) consensus. C) distinctiveness. D) stress. E) cognitive dissonance.
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28.  Operations management is the set of managerial activities used by an organization to transform ____ into ____ and ____. A) outputs; resources; inputs B) services; resources; outputs C) inputs; resources; activities D) resources; products; services E) None of these.
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29.  All of the following are steps in human resource planning EXCEPT A) job analysis. B) job evaluation. C) forecasting human resource supply. D) forecasting human resource demand. E) replacement chart.
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30.  For a major project for his employer, Jason wants to choose the management consulting team that will give his employer the best outcome. Which decision criteria should Jason use to maximize effectiveness? A) He should choose the team with the lowest expenses. B) He should choose the team that can complete the project the quickest. C) He should choose the team that has the most knowledge and experience. D) Can't decide¾None of these criteria are likely to lead to effectiveness. E) Can't decide¾Jason needs to know which criteria are most important to his employer.
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31.  Sweden's Hexagon acquired Intergraph. Hexagon is attempting to produce more with the two subsystems working together than they would alone. This is an example of A) entropy. B) feedback loops. C) transformation processes. D) inputs. E) synergy.
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32.  Which of the following is an important dimension for assessing diversity? A) Age B) Gender C) Religion D) Ethnicity E) All of these.
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33.  The starting point for all job design activities is determining the level of desired job A) specialization. B) rotation. C) enlargement. D) enrichment. E) characteristics approach.
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34.  At a regional manufacturing facility, the quality control people sample 10 percent of the finished products to check for adherence to quality standards. This is an example of A) benchmarking. B) acceptance sampling. C) in-process sampling. D) conformance sampling. E) None of these.
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35.  Jacques Torres is founder, CEO, and owner of Jacques Torres Chocolate in Brooklyn NY. He is a(n) A) intrapreneur. B) entrepreneur. C) franchisee. D) lease holder. E) professional manager. Points Earned:     2.0/2.0
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36.  If Disney wants to focus on the marketing strength of its theme parks, it will use ____. A) liquidity ratios B) balance sheet ratios C) return on investment D) operating ratios E) debt ratios
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37.  Businesses that use H-form or M-form organizational design may have several ____ who are responsible for helping line managers with their control functions, for coordinating the organization's overall control system, and for gathering and assimilating relevant information. A) ombudsmen B) facilitators C) change agents D) controllers E) control champions
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38.  Johnson & Johnson does not require its various divisions to report in frequently. It believes in letting each manager have the authority to respond quickly to environmental changes. These changes do not have to be approved by Johnson & Johnson before they are implemented. Johnson & Johnson has ____ strategic control. A) bureaucratic B) inappropriate C) decentralized D) formalized E) inflexible
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39.  Gore Associates has separate plants for making camping gear, uniforms, and dental floss. It uses ____ departmentalization. A) functional B) product C) divisional D) customer E) specialization
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40.  Wal-Mart distribution works closely with sales inventory to move product where it is selling. During unseasonably warm weather fans move from cooler areas to warmer ones and jackets may be sent the other direction. This is an example of which type of interdependence? A) Pooled B) Complex C) Reciprocal D) Sequential E) Multiple
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