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Computer Help Desk / Technical Support Test

25 Questions
Computer Help Desk / Technical Support Test

A test to determine whether or not you are a fit for this type of roll.

Questions and Answers
  • 1. 
    • A. 

      An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

    • B. 

      Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

    • C. 

      The location of Internet Packets measured in kilobytes on a network.

    • D. 

      All of the above.

  • 2. 
    • A. 

      A computer program designed to protect the operating system from viruses.

    • B. 

      Microsoft Arithmetic LAN software. Software run in the background of any Windows based computer system used to manage network connections

    • C. 

      Software designed to infiltrate or damage a computer system without the owner's informed consent.

    • D. 

      None of the above.

  • 3. 
    • A. 

      The software that allows computer users to run applications with the hardware of a specific system. Microsoft® Windows® or Apple® Computer's OS are examples of operating systems.

    • B. 

      The master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system.

    • C. 

      The software that manages the hardware and software interface of a computer.

    • D. 

      All of the above.

  • 4. 
    • A. 

      Printer

    • B. 

      Monitor

    • C. 

      Modem

    • D. 

      Keyboard

  • 5. 
    • A. 

      One thousand bytes

    • B. 

      1 billion bytes

    • C. 

      The amount of RAM in every computer

    • D. 

      1024KB

  • 6. 
    • A. 

      Untitled.nfo

    • B. 

      Untitled.jpg

    • C. 

      Untitled.bmp

    • D. 

      Untitled.ogg

    • E. 

      Untitled.tiff

  • 7. 
    • A. 

      [email protected]

    • B. 

      Http://www.yahoo.com

    • C. 

      D:\downloads\standard

    • D. 

      192.168.0.1

  • 8. 
    • A. 

      Microsoft Outlook 2003

    • B. 

      Windows Live Mail

    • C. 

      Mozilla Firefox

    • D. 

      Outlook Express 6

  • 9. 
    • A. 

      A device that allows you to connect your PC to to an internet service.

    • B. 

      A piece of computer software that is used to browse the web. (eg: internet explorer)

    • C. 

      An interconnected group of computers.

    • D. 

      A program that prevents other people on the Internet from accessing your computer and your files.

  • 10. 
    • A. 

      Ctrl + P

    • B. 

      Ctrl + V

    • C. 

      Ctrl + C

    • D. 

      Caps Lock + V

  • 11. 
    Which is not an operating system?
    • A. 

      DOS

    • B. 

      Windows

    • C. 

      MS-Word

    • D. 

      LINUX

  • 12. 
    • A. 

      CPU

    • B. 

      RAM

    • C. 

      Motherboard

    • D. 

      Hard drive

  • 13. 
    What does "www" stand for?
    • A. 

      Wide World Web

    • B. 

      Winding Web World

    • C. 

      World Wide Web

    • D. 

      None of the above

  • 14. 
    • A. 

      Video Card

    • B. 

      Sound Card

    • C. 

      RAM

    • D. 

      Network Interface Card

  • 15. 
    What is this computer component?
    • A. 

      RAM

    • B. 

      CPU

    • C. 

      Hard Disk

    • D. 

      Motherboard

  • 16. 
    • A. 

      Hard drive

    • B. 

      CPU

    • C. 

      Chassis

    • D. 

      Motherboard

  • 17. 
    What is this device?
    • A. 

      Modem

    • B. 

      Wireless Router

    • C. 

      Video Card

    • D. 

      Motherboard

  • 18. 
    • A. 

      It performs all the arithmetic, logical operations of computer.

    • B. 

      It is very high speed short term storage that CPU uses to store information temporarily. After the computer is turned off, any data stored will be lost.

    • C. 

      It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.

    • D. 

      It is is used to generate and output images onto the display.

  • 19. 
    • A. 

      Megabytes

    • B. 

      Bits

    • C. 

      Megahertz

    • D. 

      Megabits per second.

  • 20. 
    Bandwidth
    • A. 

      The speed at which data can be transferred from the server to the client.

    • B. 

      A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.

    • C. 

      A unit of information or computer storage equal to one billion bytes.

    • D. 

      None of the above.

  • 21. 
    Download
    • A. 

      A unit of information or computer storage equal to either 1,024 bytes (2 to the 10th power) or 1,000 bytes (10 to the 3rd power), depending on context

    • B. 

      When you transmit data from your PC to another computer.

    • C. 

      A local area network which uses high frequency radio signals to send and receive data over short distances.

    • D. 

      When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.

  • 22. 
    Ping
    • A. 

      A measurement of data transferred to your local station from a specific network source.

    • B. 

      A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.

    • C. 

      A sound used for testing your computer speakers.

    • D. 

      None of the above.

  • 23. 
    • A. 

      Windows Vista

    • B. 

      Windows XP

    • C. 

      Windows ME

    • D. 

      Windows CE

  • 24. 
    Which of the following is not an internet browser?
    • A. 

      Safari

    • B. 

      Firefox

    • C. 

      Opera

    • D. 

      Thunderbird

  • 25. 
    • A. 

      Bill Gates

    • B. 

      The US Department of Defense

    • C. 

      Steve Jobs

    • D. 

      Albert Einstein

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