Which is the most suitable option here? Several day-shift nurses complain that the night-shift nurses aren't performing the daily calibration of the capillary glucose monitoring apparatus, which is their responsibility. It would be most prudent for a nurse-manager to ___________________________.
A. Immediately remind the night-shift nurses of the daily calibrations. B. Arrange a meeting of the day-shift and night-shift nurses. C. Review the capillary glucose monitoring calibration logbook. D. Counsel the night charge nurse about the discrepancy.
Review the capillary glucose monitoring calibration log book.-rationale: when dealing with complaints, a nurse-manager should always gather data before taking action. therefore, the nurse-manager should review the calibration documentation, then address the findings. it would be inappropriate for the nurse-manager to remind the staff of a responsibility that they may be fulfilling, arrange a meeting that could become confrontational, or counsel the charge nurse before investigating and gathering data relative to the complaint.client needs category: safe, effective care environmentclient needs subcategory: safety and infection controlcognitive level: applicationreference: craven, r.f., and hirnle, c.j. fundamentals of nursing: human health and function, 5th ed. philadelphia: lippincott williams & wilkins, 2007, p. 115.