What is the top customer service email management software? - ProProfs Discuss
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What is the top customer service email management software?

Asked by Jared, Last updated: Feb 11, 2020

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G. Jabez

G. Jabez

Answered Dec 13, 2019

Choosing one tool to be the top customer service email management software is tough, but there is a way to pinpoint one to be the best. The way is to focus on these three factors:

  • Price

  • Features

  • UI

But, every company will have a different requirement, because of which their criteria of one product being the “best” might change. So, the first thing to do is know what you really need is an email management software.

Once you know what you need, set a price you’re willing to avail of the services.

With so many tools available in the market, the one tool that many companies find affordable, easy to use, and loaded with all necessary features is ProProfs Help Desk.

ProProfs Help Desk offers a 15-day free trial with a forever free plan that makes it really affordable for companies to offer delightful customer experience. Other than these plans, the pricing plans offered don’t burn a whole in your pockets either. Check out the pricing plans here.

Along with the affordable pricing plans, this tool offers features like:

  • Canned Responses

  • Shared Inbox

  • Email Management

  • Knowledge Base Integration

  • Live Chat Integration

  • Child Tickets

  • Ticket Management

  • Labels

  • Priorities

  • Internal Notes

  • Ticket Assignment

  • Single Dashboard

  • Customer Analysis

  • Reports & Analytics

...that helps you focus on what your customers’ want and how to offer delightful customer support. On top of it all, this robust help desk software also helps to keep track of support agent performance and customer satisfaction.

 

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