What is the use of additional technical expertise in the Incident Management process called?

The correct answer to this question is B. The use of additional technical expertise in the Incident Management process is called functional escalation. In many situations, functional escalation refers to the process of assigning an incident from one team member or team to another team member or team, often because the first individual or team does not have the skills required to resolve the incident, and the separate individual or team does. When this happens, the client or other person facing the problem is passed along to a different team or department who is in a better position to assist and solve the problem.