Which of the following are reasons that projects frequently do not - ProProfs Discuss
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Which of the following are reasons that projects frequently do not meet customer expectations?



A. Poor risk management by the contractor running the project
B. Poor technical ability of the contractor running the project for the customer
C. Technical inability and poor risk management by the contractor
D. Unclear Scope definition by the customer for whom the project is performed

This question is part of PMP Sample Exam (200 questions)
Asked by Rushtonmd, Last updated: Feb 13, 2019

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3 Answers

c.madusankabandara

C.madusankabandara

Answered on Feb 13, 2019

Poor technical ability of the contractor running the project for the customer

 Reply

M. Parker

M. ParkerInternet Researcher, Houston
Internet Researcher, Houston

Answered on Sep 20, 2018

Customer satisfaction depends upon a project, product or service meeting their expectations. This will fail if the technical aspects are inadequate, that is, the product or service did not perform the explicit and implicit expectations of performance. Explicit expectations are mental targets for how a product performs, and there may be well-identified performance standards for customers to judge this against.

Then if a contractor has not built in capability for risk management there is likely to be a proportion of dissatisfaction amongst customers at best. Unclear scope management by the customer should not be used as an excuse. It is for the project to explain scope clearly.

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rushtonmd

Rushtonmd

Answered on Jan 29, 2018

Technical inability and poor risk management by the contractor
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