Payment Research 2
Continuation of Payment Research
- 1.
What is the actual amount that posted to the BAN?
- A.
$51.67
- B.
$213.28
- C.
$264.95
- D.
$161.61
Correct Answer
D. $161.61 -
- 2.
What is the amount that posted to this BAN?
- A.
$213.28
- B.
-$213.28
- C.
Nothing
- D.
Non of the above
Correct Answer
C. Nothing -
- 3.
Will this account be charged with a penalty?
- A.
Yes
- B.
No
Correct Answer
B. No -
- 4.
What is being scanned by the US Post Office for mail-in payments?
- A.
Lockbox address zip code
- B.
Intelligent Mail Barcode
- C.
Billing address zip code
Correct Answer
B. Intelligent Mail Barcode -
- 5.
The IMB payment notification will not restore the account from suspension or remove the hotline on accounts assigned to an OCA.
- A.
True
- B.
False
Correct Answer
A. True -
- 6.
If it is an ASL account and payment notification is received:
- A.
Suspended BAN: Service will be restored.
- B.
Hotlined BAN: the Hotlined SOC will be removed.
- C.
All ASL activities will be waived for 7 days.
Correct Answer
C. All ASL activities will be waived for 7 days. -
- 7.
For mailed-in payments, what kind of activity occurred if system text states: "Notification added to the account due to payment notification arrival. Any ASL and/or Collection activities are waived for 5 days."
- A.
An account is not ASL or delinquent
- B.
An account is restored from suspension
- C.
A Hotline was removed
- D.
An ASL account is waived
Correct Answer
A. An account is not ASL or delinquent -
- 8.
A returned item that is from a checking or savings account
- A.
Backout
- B.
Dishonored Check
- C.
Chargeback
Correct Answer
B. Dishonored Check -
- 9.
What is not true for a Blocked Account?
- A.
An account is blocked when the BAN has had two or more returned items.
- B.
If an account is blocked, the account cannot be given any adjustment until block is lifted.
- C.
If an account is blocked, the customer will not be able to make a payment using the Pay by Phone IVR
- D.
A call from a blocked account is transferred to the collections queue.
Correct Answer
B. If an account is blocked, the account cannot be given any adjustment until block is lifted. -
- 10.
These payments may NEVER be backed out or voided, except for:
- A.
ATM/Debit Card payments
- B.
Check payments
- C.
Lockbox payments
- D.
Deposit payments
- E.
RDD or RCCP payments
Correct Answer
B. Check payments -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
-
Dec 14, 2012Quiz Edited by
ProProfs Editorial Team -
Jan 29, 2009Quiz Created by
Eydie
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