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Mgmt Chapter 7

34 Questions
Management Quizzes & Trivia

Quiz for chuck williams MGMT. Chapter 7. In correspondence with BA 3305 at TTU

Questions and Answers
  • 1. 
    A technology cycle begins with the ____________ of a/an______________ technology and ends when that technology reaches its limits and ______________ and it is ______________ by a/an ________________, substantially better technology.
    • A. 

      Birth, old, dies, replaced, newer

    • B. 

      Death, new, emerges, renewed, older

    • C. 

      Birth, new, dies, replaced, newer

    • D. 

      Death, old, emerges, renewed, older

  • 2. 
    Nearly all technology cycles follow the typical _____________ pattern of innovation.
    • A. 

      Bell curve

    • B. 

      U - curve

    • C. 

      M - curve

    • D. 

      S - curve

  • 3. 
    Why does innovation matter to companies?
    • A. 

      Patterns of innovation over time can create sustainable competitive advantage.

    • B. 

      Technological innovation can enable competitors to duplicate the benefits obtained from a company’s distinctive advantage, and can also quickly turn a company’s competitive advantage into a competitive disadvantage.

    • C. 

      Companies that want to sustain a competitive advantage must understand and protect themselves from the strategic threats of innovation.

    • D. 

      All of the above

    • E. 

      None of the above

  • 4. 
    What is the second phase of innovation streams/technology cycles?
    • A. 

      A new technological design or process becomes the accepted market standard

    • B. 

      the phase characterized by technological substitution and design competition

    • C. 

      A scientific advantage or a unique combination of existing technologies creates a significant breakthrough in performance or function

    • D. 

      None of the above

  • 5. 
    What is this phase known as?
    • A. 

      Technological discontinuity

    • B. 

      Discontinuous change

    • C. 

      Emergence of a dominant design

    • D. 

      None of the above

  • 6. 
    What is the third phase of innovation streams/technology cycles?
    • A. 

      A scientific advantage or a unique combination of existing technologies creates a significant breakthrough in performance or function

    • B. 

      A new technological design or process becomes the accepted market standard

    • C. 

      the phase characterized by technological substitution and design competition

    • D. 

      None of the above

  • 7. 
    What is this phase called?
    • A. 

      Emergence of a dominant design

    • B. 

      Technological discontinuity

    • C. 

      Discontinuous change

    • D. 

      None of the above

  • 8. 
    What is the first phase of innovation streams/technology cycles?
    • A. 

      The phase characterized by technological substitution and design competition

    • B. 

      A scientific advantage or a unique combination of existing technologies creates a significant breakthrough in performance or function

    • C. 

      A new technological design or process becomes the accepted market standard

    • D. 

      None of the above

  • 9. 
    What is this phase called?
    • A. 

      Emergence of dominant design

    • B. 

      Technological discontinuity

    • C. 

      Discontinuous change

    • D. 

      None of the above

  • 10. 
    What are the components of creative work environments?
    • A. 

      Freedom, lack of organization, supervisory work, work group encouragement, organizational encouragement

    • B. 

      Work group encouragement, organizational freedom, lack of supervisory work, organizational encouragement, supervisory encouragement, lack of organizational impediments

    • C. 

      Lack of freedom, lack of organizational impediments, lack of challenging work, organizational encouragement, supervisory encouragement, work group encouragement

    • D. 

      Freedom, lack of organizational impediments, challenging work, organizational encouragement, supervisory encouragement, work group encouragement

    • E. 

      None of the above

  • 11. 
    What is 'freedom'?
    • A. 

      A sense of autonomy over one’s work and a sense of ownership over one’s ideas

    • B. 

      When supervisors provide clear goals and support creative ideas

    • C. 

      When mgmt. encourages new ideas, and rewards creativity

    • D. 

      Internal conflict, power struggles, etc. discourage creativity

    • E. 

      None of the above

  • 12. 
    Internal conflict, power struggles, openness to ideas and shared commitment are organizational impediments.
    • A. 

      True

    • B. 

      False

  • 13. 
    Work group encouragement is when:
    • A. 

      When supervisors provide clear goals and support creative ideas

    • B. 

      When mgmt. encourages new ideas, and rewards creativity

    • C. 

      When the group fosters openness to ideas & shared commitment

    • D. 

      When the group fosters openness to ideas & shared commitment and provide clear goals through strict, rigid, mechanistic designs

  • 14. 
    Supervisory encouragement occurs when:
    • A. 

      When supervisors provide clear goals and support creative ideas

    • B. 

      When mgmt. encourages new ideas, and rewards creativity

    • C. 

      When the group fosters openness to ideas & shared commitment

    • D. 

      When one has a sense of autonomy over one's work and a sense of ownership over one's ideas

  • 15. 
    Challenging work requires ____________, demands ______________, and is ______________ as _________________ to others.
    • A. 

      Focus, effort, perceived, necessary

    • B. 

      Effort, focus, perceived, important

    • C. 

      Effort, focus, perceived, necessary

    • D. 

      Focus, effort, perceived, important

  • 16. 
    Organizational encouragement is
    • A. 

      When the group fosters openness to ideas & shared commitment

    • B. 

      When supervisors provide clear goals and support creative ideas

    • C. 

      When mgmt. encourages new ideas, and rewards creativity

    • D. 

      When mgmt. encourages new ideas, and rewards profit gains

  • 17. 
    Discontinuous change is the phase of a technology cycle in which companies innovate by lowering costs and improving the functioning and performance of the dominant technological design.
    • A. 

      True

    • B. 

      False

  • 18. 
    Incremental change is the phase of a technology cycle in which companies innovate by lowering costs and improving the functioning and performance of the dominant technological design.
    • A. 

      True

    • B. 

      False

  • 19. 
    Discontinuous change is the phase of a technology cycle characterized by technological substitution and design competition
    • A. 

      True

    • B. 

      False

  • 20. 
    The experiential approach to managing
    • A. 

      Assumes that innovation is a predictable process, that incremental innovation can be planned using a series of steps, and that compressing the time it takes to complete those steps can speed up innovation.

    • B. 

      Assumes that innovation is a unpredictable process, that incremental innovation can be planned using a series of steps, and that compressing the time it takes to complete those steps can slow up innovation.

    • C. 

      Assumes a highly uncertain environment and uses intuition, flexible options, and hands-on experience to reduce uncertainty and accelerate learning and understanding

    • D. 

      Assumes a highly certain environment and uses intuition, flexible options, and hands-on experience to increase certainty and accelerate learning and understanding

  • 21. 
    The compression approach to managing
    • A. 

      Assumes that innovation is a predictable process, that incremental innovation can be planned using a series of steps, and that compressing the time it takes to complete those steps can speed up innovation.

    • B. 

      Assumes that innovation is a unpredictable process, that incremental innovation can be planned using a series of steps, and that compressing the time it takes to complete those steps can slow up innovation.

    • C. 

      Assumes a highly uncertain environment and uses intuition, flexible options, and hands-on experience to reduce uncertainty and accelerate learning and understanding

    • D. 

      Assumes a highly certain environment and uses intuition, flexible options, and hands-on experience to increase certainty and accelerate learning and understanding

  • 22. 
    The 5 parts of Experiential approach include
    • A. 

      Planning, supplier involvement, shortening the time of individual steps, overlapping steps, and multifunctional teams.

    • B. 

      Planning, supplier involvement, lengthening the time of individual steps, overlapping steps, and multifunctional cross trained teams.

    • C. 

      Design iterations, testing, milestones, multifunctional teams, and powerful leaders.

    • D. 

      Design iterations, testing, milestones, multifunctional teams, and powerful leaders, overlapping steps, and shortening time of individual steps

  • 23. 
    Change forces lead to the differences ____________, ____________, or ______________ of an organization over time.
    • A. 

      Form, discontinuity, innovation

    • B. 

      Discontinuity, innovation, quality

    • C. 

      Form, quality, condition

    • D. 

      Form, quality, innovation

  • 24. 
    Resistance forces support _______________ .
    • A. 

      Status quo

    • B. 

      Innovation

    • C. 

      Change

    • D. 

      Friction

  • 25. 
    Resistance forces include all of the following except:
    • A. 

      Self-interest

    • B. 

      Distrust of change agents

    • C. 

      Low tolerance for change

    • D. 

      Dis-interest in change

    • E. 

      Misunderstanding of change agents

  • 26. 
    What are the three phases of leading change
    • A. 

      Change, re-freezing, unfreezing

    • B. 

      Solidifying change, corporate melting, organizational integration

    • C. 

      Unfreezing, refreezing, post-freeze analysis

    • D. 

      None of the above

  • 27. 
    Which following method is NOT used to manage resistance to change?
    • A. 

      Participation and Education/Communication

    • B. 

      Negotiation

    • C. 

      Middle-Management Support

    • D. 

      Top-Management Support

    • E. 

      Coercion

  • 28. 
    Which of the following are errors managers make during the "Unfreezing" phase?
    • A. 

      Not establishing a great enough sense of urgency/ Lacking a vision

    • B. 

      Not creating a powerful enough “guiding coalition” / Declaring a victory too soon

    • C. 

      Not creating a powerful enough “guiding coalition”/ Not removing obstacles to the new vision

    • D. 

      Not anchoring changes in the corporation's culture/ Under communicating the vision by a "Factor of 10"

    • E. 

      Not establishing a great enough sense of urgency/ Not creating a powerful enough “guiding coalition”

  • 29. 
    What are errors made by managers during the "Re-Freezing" Phase?
    • A. 

      Lacking a vision/ Not removing obstacles to the new vision

    • B. 

      Declaring victory too soon/ Not anchoring changes in the corporation culture

    • C. 

      Not systematically planning for/ creating short-term "wins"

    • D. 

      Not establishing a great enough sense of urgency/ Not creating a powerful enough “guiding coalition”

  • 30. 
    What errors do managers make during the "Change" Phase?
    • A. 

      Lacking a vision/Undercommunicating the vision by “a factor of 10”/Not removing obstacles to the new vision/Not systematically planning for and creating short-term “wins”

    • B. 

      Declaring victory too soon/Not anchoring changes in the corporations culture/Not establishing a great enough sense of urgency/Not creating a powerful enough “guiding coalition"

    • C. 

      None of the above

    • D. 

      All of the above

  • 31. 
    What Change Tool/Technique includes a 3-day meeting in which managers and employees from different levels and parts of an organization quickly generate and act on solutions to specific business problems?
    • A. 

      Results-Driven Change

    • B. 

      General Electric Workout

    • C. 

      Transition Management Teams

    • D. 

      Organizational Development

  • 32. 
    What Change Tool/Technique includes a philosophy and collection of planned “change interventions” designed to improve an organization’s long-term health and performance?
    • A. 

      Results-Driven Change

    • B. 

      General Electric Workout

    • C. 

      Transition Management Teams

    • D. 

      Organizational Development

  • 33. 
    What Change Tool/Technique includes change created quickly by focusing on the measurement and improvement of results?
    • A. 

      Results-Driven Change

    • B. 

      General Electric Workout

    • C. 

      Transition Management Teams

    • D. 

      Organizational Development

  • 34. 
    What Change Tool/Technique includes a team of employees whose full-time job is to manage and coordinate change and anticipate and manage employee reactions to change?
    • A. 

      Results-Driven Change

    • B. 

      General Electric Workout

    • C. 

      Transition Management Teams

    • D. 

      Organizational Development