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Management 3370 Final

80 Questions  I  By Mtallack
Management Quizzes & Trivia
MGT 3370 Final

  
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Question Excerpt

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1.  During his tenure as the CEO of Credit Suisee First Boston (CSFB), John Mack turned the money-losing bank into a profitable firm by "goading workers to move out of their comfort zones" and setting challenging goals for them. His high expectation for his employees indicates that Mack used a(n) _____ leadership style.
A.
B.
C.
D.
E.
2.  In the ___ type of grapevine communication network, one highly connected individual shares information with many other managers and workers.
A.
B.
C.
D.
E.
3.  According to equity theory, when employees perceive ____, they tend to experience anger or frustration.
A.
B.
C.
D.
E.
4.  Which of the following statements about the two basic leader behaviors that are central to successful leadership is true?
A.
B.
C.
D.
E.
5.  Which of the following is NOT one of the four perspectives measured in the balance scorecard approach to control?
A.
B.
C.
D.
E.
6.  Managers generally like and use ____ but are less receptive to using ____.
A.
B.
C.
D.
E.
7.  Ford Motor Company has always attracted and nurtured capable mangers, but it has failed to do the same for leaders. So, as part of an overhaul of the automaker's organizational culture, Ford is embarking on a sweeping attempt to mass-manufacture leaders. It wants to build an army of "warrior-entrepreneurs." Ford's "warrior-entrepreneurs" will be expected to___.
A.
B.
C.
D.
E.
8.  W. L. Gore is the company that created Gore-Tex among many other innovative products. Gore employees (known as associates) don't have titles or bosses in the traditional sense. Instead, associates make commitments to work on projects that they believe are most worthy of their time. As a result of doing away with traditional titles, the company encourages more ____ communication.
A.
B.
C.
D.
E.
9.  ___ is a technique of understanding the speaker's perspective and personal frame of reference and giving feedback that conveys the understanding to the speaker
A.
B.
C.
D.
E.
10.  The three basic control methods are ___.
A.
B.
C.
D.
E.
11.  Relatively stable characteristics such as abilities, psychological motives, or consistent patterns of behavior, form the basis for the ___ of leadership.
A.
B.
C.
D.
E.
12.  Which of the following factors can help managers determine whether more of difference control is worthwhile?
A.
B.
C.
D.
E.
13.  According to the text, which of the following factors can help managers to determine whether more control is possible?
A.
B.
C.
D.
E.
14.  Which of the following is a basic component of equity theory?
A.
B.
C.
D.
E.
15.  Which of the following is also called avoidance learning?
A.
B.
C.
D.
E.
16.  In a(n) ____ reinforcement schedule, consequences follow a behavior only have a fixed time has elapsed.
A.
B.
C.
D.
E.
17.  Dieter Zetsche is the chief executive of DaimlerChrysler. When he explained to unionized employees why the company had to reduce healthcare coverage for its employees, he was engaged in ___ communication.
A.
B.
C.
D.
E.
18.  ___ is based on an exchange process, in which followers are rewarded for good performance and punished for poor performance.
A.
B.
C.
D.
E.
19.  Which approach to control monitors inputs rather than outputs?
A.
B.
C.
D.
E.
20.  Which of the following is another term for initiating structure leadership behavior?
A.
B.
C.
D.
E.
21.  Malcolm Thompson was brought in as the CEO of Novalux, a company involved in laser research, to save the company's promise of innovation. It's what he loves: turning ideas into companies, then shaping those business to meet evolving challenges. "you're never done," he says. "It always looks like you're near the finish line, but there are alwasys new opportunities along the road--and new obstacles you'd never thought of. That's part of the exploration--constantly looking at the next problem and the next solution." Apparently, Thompson is an example of a(n) ____.
A.
B.
C.
D.
E.
22.  Which of the following statements about perception and perceptual filters is true?
A.
B.
C.
D.
E.
23.  ____ is the extent to which goals are detailed, exact, and unambiguous.
A.
B.
C.
D.
E.
24.  A car manufacturer ordered 20,000 window assemblies from a supplier. To make sure the assemblies were made to specifications, the supplier of the window assemblies shipped a sample to the car manufacturer for testing. This is an example of ___ control.
A.
B.
C.
D.
E.
25.  The 1993 stand-off between federal agents and people inside the Branch Davidian compound at Waco, TX, resulted in the deaths of approx. 80 Branch Davidians, including leader David Koresh who had declared himself the new messiah. Koresh used ____ to create the strong relationships between him and his followers who were willing to die for him.
A.
B.
C.
D.
E.
26.  According to the path-goal theory of leadership, ____ involved letting employees know precisely what is expected of them, giving them specific guidelines for performing tasks, scheduling work, setting standards of performance, and making sure that people follow standard rules and regulations.
A.
B.
C.
D.
E.
27.  Stan O'Neal began his tenure as the CEO of Merrill Lynch by firing the entire managment committee. A few months later he fired two of his hand-picked senior executive because they were "plotting to diminish his authority" and did not want to follow his orders unquestioningly. In terms of Fielder's contingency theory, O'Neal was most concerned with establishing ____.
A.
B.
C.
D.
E.
28.  Which of the following is NOT a component of transformational leadership?
A.
B.
C.
D.
E.
29.  When the local fast-food restaurant manger caught one of her employees giving free food to his friends, she fired him on the spot. When another employee stayed late after work one night to help a woman start her car, the manager rewarded him. What type of control did the restaurant manager use in these two instances?
A.
B.
C.
D.
E.
30.  Which of the following traits refers to the extent to which leaders are truthful with others?
A.
B.
C.
D.
E.
31.  The number of people who play high-stakes poker is increasing as a result of a number of cable television shows featuring professional poker players vying for $100,000 pots. In terms of reinforcement theory, what kind of a reinforcement schedule motivates the behavior of these card players?
A.
B.
C.
D.
E.
32.  ___ control regulates workers' actions and routines on the job, while ___ control measures the results of their efforts
A.
B.
C.
D.
E.
33.  The basic control process begins with ____.
A.
B.
C.
D.
E.
34.  Stan O'Neal began his tenure as the CEO of Merrill Lynch by firing the entire managment committee. A few months later he fired two of his hand-picked senior executive because they were "plotting to diminish his authority" and did not want to follow his orders unquestioningly. In terms of situational favorableness, O'Neal demonstrated ___.
A.
B.
C.
D.
E.
35.  According to the path-goal theory of leadership, ____ involves consulting employees for their suggestions and input before making decisions.
A.
B.
C.
D.
E.
36.  According to the text, _____ is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.
A.
B.
C.
D.
E.
37.  Which of the following is another term for considerate leadership behavior?
A.
B.
C.
D.
E.
38.  When Marriott decided to improve the quality of service it offered its customers, it asked special corporate guests to comment on the good and bad issues of their stay and also to tell what the competition is doing that is better than Marriott. The Marriott acted accordingly. In other words, it used ____.
A.
B.
C.
D.
E.
39.  Which of the following leadership theories assumes that leadership styles are consistent and difficult to change?
A.
B.
C.
D.
E.
40.  The steps in the basic perception process include all of the following EXCEPT _____.
A.
B.
C.
D.
E.
41.  Extrinsic rewards are____.
A.
B.
C.
D.
E.
42.  Which of the following statements about what makes a successful leader is true?
A.
B.
C.
D.
E.
43.  In nonverbal communcation, the term ___ refers to movements of the body and face.
A.
B.
C.
D.
E.
44.  ___ is communication with someone about non-job-related issues that may be affecting or interfereing with the person's performance.
A.
B.
C.
D.
E.
45.  For workers who feel underpaid, creating a union at their place of employment to attain higher wages can be a mechanism for restoring equity by ____.
A.
B.
C.
D.
E.
46.  According to a survey done on teachin evaluations, students' motivation to participate in teaching evaluations is impacted significantly by their expectation that they will be able to provide meaningful feedback. In other words, if they are going to expend the thought and effort to fill out evaluation froms, (1) Is the form designed to gather meaningful information? and (2) Do the students have enough information to form a meaningful opinion about the instruction? In terms of expectancy theory, students are concerned with ____, or whether it is worth their efforts.
A.
B.
C.
D.
E.
47.  According to attribution theory, the defensive bias makes workers more likely to attribute their performance problems to ___.
A.
B.
C.
D.
E.
48.  A(n) ____ is the set of rules regarding reinforcement contingencies such as which behaviors will be reinforced, which consequences will follow those behaviors, and the schedule by which those consequences will be delivered.
A.
B.
C.
D.
E.
49.  In expectancy theory, ____ is the perceived relationship between performance and rewards.
A.
B.
C.
D.
E.
50.  ___ is the tendency to fill in gaps of missing information by assuming that what we don't know is consitent with what we already know.
A.
B.
C.
D.
E.
51.  On the basis of research evidence, the two basic needs categories are ____.
A.
B.
C.
D.
E.
52.  The crew renovating the downtown area accidentally dug up the sidewalk belonging to First methodist church because they understood that ALL sidewalks were to be replaced. The crew was actually supposed to replace all CITY-OWNED sidewalks. In terms of the communications process ___.
A.
B.
C.
D.
E.
53.  Which of the following statements about hearing and listening are true?
A.
B.
C.
D.
E.
54.  In equity theory, ____ refers to the fairness of the process used to make reward allocation decisions.
A.
B.
C.
D.
E.
55.  A ___ is a target, objective, or result.
A.
B.
C.
D.
E.
56.  In the model of the communication process presented in the text, ___ occurs when a message is put into a written, verbal, or symbolic form that can be recognized and understood by the receiver.
A.
B.
C.
D.
E.
57.  Normative controls should be used when ____.
A.
B.
C.
D.
E.
58.  Which of the following leadership theories uses a decision tree to determine the appropriate level of participation by subordinates in decision making?
A.
B.
C.
D.
E.
59.  According to the path-goal theory of leadership, ___ is very similar to considerate leader behavior.
A.
B.
C.
D.
E.
60.  ___ is the tendency to notice and accept objects and information consistent with our value, beliefs, and expectations while ignoring, screening out, or not accepting inconsistent information.
A.
B.
C.
D.
E.
61.  The two primary types of grapevine communications networks are ___.
A.
B.
C.
D.
E.
62.  United Fruit Company is the owner of the Chiquite brand of bananas. To get the bananas picked, United Fruit used a leadership style high in ___ and emphasized how the fruit was to be picked and packed for transportation. It showed no concern for the workers.
A.
B.
C.
D.
E.
63.  According to a survey done on teaching evaluations, engineering students consider the improvement of teaching to be the most important outcome of the evaluation process. For engineering students who believe their efforts will lead to better teaching, the motivation to fill out a teach evaluation would have a _____.
A.
B.
C.
D.
E.
64.  The normative decision theory ____.
A.
B.
C.
D.
E.
65.  In Oct. 2005, Cadbury Schweppes said high commodity prices and the bankruptcy of one of its US bottling plants had increased its production costs and led it to scale back it financial projections for the remainder of the year. These financial projections were ___ for the beverage company.
A.
B.
C.
D.
E.
66.  In empathetic listening, ____ is important because it demonstrates that you understand the speaker's emotions.
A.
B.
C.
D.
E.
67.  Asa and Ruby both sell insurance. Asa is married, has three children, and a new house. Ruby is single and has recently purchased a new Lexus. According to some industrial psychologists ____.
A.
B.
C.
D.
E.
68.  According to Don Vlcek, a former Domino's Pizza vice president, "To achieve results, you've got to properly define the goal--and that's not always easy. Vague goals are worthless. For instance, "Work harder!" isn't a goal that motivates anybody. But "increase productivity by 12 percent within three weeks"--that is a clear, useful goal." Vlcek is discussing ____.
A.
B.
C.
D.
E.
69.  Which of the following is NOT a type of reinforcement contingency?
A.
B.
C.
D.
E.
70.  Effective managers define ___ as the process of influencing others to achieve group or organizational goals.
A.
B.
C.
D.
E.
71.  Karl was injured at work when a shelving unit fell on him. According to the attribution theory, his employer would be committing a(n) ___ if he thought Karl was completely responsible for the accident because Karl was trying to reach an item on a high shelf by climbing on the shelving unit rather than using a ladder.
A.
B.
C.
D.
E.
72.  Ironically, ____ control may lead to even more pressure for workers to conform to expectations than___ control.
A.
B.
C.
D.
E.
73.  Logan Stein is the manager of an ad agency. Recently her employees have shown an unwillingness to work as a team. Stein has decided to use reinforcement to encourage more team cohesiveness. What advice can you giver her on how to motivate with reinforcement theory?
A.
B.
C.
D.
E.
74.  Leaders known as ____ will control and manipulate followers, do what is best for themselves instead of his or her organization, only to hear positive feedback, only share information that is beneficial to themselves, and have moral standards that put their interests before everyone else's.
A.
B.
C.
D.
E.
75.  Marketer often appeal to consumers' needs as defined by Maslows hierarchy. Schlage, a lock manufacturer, shows how much protection its locks provide. Clorox developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as defined by Maslow?
A.
B.
C.
D.
E.
76.  Managers can motivate employees to increase their efforts by____.
A.
B.
C.
D.
E.
77.  ____ are the cause-and-effect relationships between the performance of specific behaviors and specific consequences.
A.
B.
C.
D.
E.
78.  For workers to truly accept organizational goals, the workers must ___.
A.
B.
C.
D.
E.
79.  Although both Title IX of the 1972 Education Amendments and the advent of professional women's sporting leagues have led to dramatics increases in opportunities for women in sports at high school, collegiate, and professional levels, significant discrepancies still exist between men;s and women's sports. For exam[le, women receive less media coverage, promotion, and institutional support. According to equity theory, media coverage, access, promotion, and institutional support are all examples of undesirable ___ for females athletes.
A.
B.
C.
D.
E.
80.  Which of the following statements about the importance of communication is true?
A.
B.
C.
D.
E.
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