Customer Service Management! Trivia Questions Quiz
- 1.
What is "A"?
- A.
Select Exit from the File menu.
- B.
Click the Exit icon on the CSM main toolbar.
- C.
Click the X on the Customer Service Management window.
Correct Answer
A. Select Exit from the File menu. -
- 2.
What is "B"?
- A.
Select Exit from the File menu.
- B.
Click the Exit icon on the CSM main toolbar.
- C.
Click the X on the Customer Service Management window.
Correct Answer
B. Click the Exit icon on the CSM main toolbar. -
- 3.
Example: 12.3.45.176
- A.
BAN
- B.
IP ADDRESS
- C.
PTN
- D.
UFMI
Correct Answer
B. IP ADDRESS -
- 4.
Example: 152*2*9134
- A.
BAN
- B.
IP ADDRESS
- C.
PTN
- D.
UFMI
Correct Answer
D. UFMI -
- 5.
Equipment information
- A.
Financial Summary
- B.
BAN Profile
- C.
Agreement
- D.
Feature
- E.
Profile
Correct Answer
E. Profile -
- 6.
Price Plan
- A.
Financial Summary
- B.
BAN Profile
- C.
Agreement
- D.
Feature
- E.
Profile
Correct Answer
C. Agreement -
- 7.
Last Payment
- A.
Financial Summary
- B.
BAN Profile
- C.
Agreement
- D.
Feature
- E.
Profile
Correct Answer
A. Financial Summary -
- 8.
Home Number
- A.
Financial Summary
- B.
BAN Profile
- C.
Agreement
- D.
Feature
- E.
Profile
Correct Answer
B. BAN Profile -
- 9.
Domestic Long Distance
- A.
Financial Summary
- B.
BAN Profile
- C.
Agreement
- D.
Feature
- E.
Profile
Correct Answer
D. Feature -
- 10.
BAN Profile
- A.
BAN Level
- B.
Subscriber Level
Correct Answer
A. BAN Level -
- 11.
Agreement
- A.
BAN Level
- B.
Subscriber Level
Correct Answer
B. Subscriber Level -
- 12.
Feature
- A.
BAN Level
- B.
Subscriber Level
Correct Answer
B. Subscriber Level -
- 13.
Profile
- A.
BAN Level
- B.
Subscriber Level
Correct Answer
B. Subscriber Level -
- 14.
Special Instructions
- A.
Activity bar
- B.
Main Menu
- C.
BAN Header
- D.
Financial Summary
Correct Answer
C. BAN Header -
- 15.
Memo List
- A.
Activity Bar
- B.
Main Menu
- C.
BAN Header
- D.
Main Toolbar
Correct Answer
A. Activity Bar -
- 16.
CFS reps can change the Billing Name on the account.
- A.
True
- B.
False
Correct Answer
B. False -
- 17.
Clicking the Save icon after changing the Billing Address is:
- A.
Optional
- B.
A Must
Correct Answer
B. A Must -
- 18.
Creating a Memo for each call is
- A.
Optional
- B.
A Must
Correct Answer
B. A Must -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 20, 2022Quiz Edited by
ProProfs Editorial Team -
Jan 12, 2009Quiz Created by
Eydie
- Accounting Quizzes
- Advertising Quizzes
- Agriculture Quizzes
- Automotive Quizzes
- Brand Quizzes
- Business Accounting Quizzes
- Business Analyst Quizzes
- Business Development Quizzes
- Business Environment Quizzes
- Business Etiquette Quizzes
- Business Finance Quizzes
- Business Math Quizzes
- Business Organization Quizzes
- Business Plan Quizzes
- Business Process Quizzes
- Business Study Quizzes
- Business Technology Quizzes
- CEO Quizzes
- Collaboration Quizzes
- Company Quizzes
- Construction Quizzes
- Consumer Quizzes
- CSR Quizzes
- Development Quizzes
- Ecommerce Quizzes
- Employment Quizzes
- Entrepreneurship Quizzes
- Finance Quizzes
- Hospitality Quizzes
- Human Resources Quizzes
- Industry Quizzes
- International Business Quizzes
- Introduction To Business Quizzes
- Investment Quizzes
- Logistics Quizzes
- Management Quizzes
- Manufacturing Quizzes
- Material Quizzes
- Media Quizzes
- Office Quizzes
- Organization Quizzes
- Principles Of Business Quizzes
- Printing Quizzes
- Product Quizzes
- Publishing Quizzes
- Real Estate Quizzes
- Retail Quizzes
- SAP Business One Quizzes
- Small Business Quizzes
- Source Quizzes
- Supply Quizzes
- Survey Quizzes
- Telecommunication Quizzes
- Trade Quizzes
- Training Quizzes
- Transportation Quizzes
- Warehouse Quizzes
- Welding Quizzes
Back to top