Chapter 9: Empowering Employees To Satisfy Customers

10 Questions  I  By Nksandoval on October 18, 2009
Chapter 9 quiz from Understanding Business text book.

  

Question Excerpt

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1.  In recent years, the service sector of the U.S. economy has:
A.
B.
C.
D.
2.  For services, the facility layout is usually designed to:
A.
B.
C.
D.
3.  At Stevens Manufacturing workers are organized in teams that combine their efforts to produce complex units of a final product. Stevens is using a facility layout known as a(n):
A.
B.
C.
D.
4.  A firm would be most likely to employ statistical process control (SPC) if it wanted to:
A.
B.
C.
D.
5.  ________ is the specialized area of management that converts or transforms resources into goods and services.
A.
B.
C.
D.
6.  Enterprise resource planning (ERP) is considered more sophisticated than MRP primarily because it can:
A.
B.
C.
D.
7.  Cooltreet, Inc., combines sugar, cream, eggs, and flavorings, then churns and cools the resulting mixture to a very low temperature until it freezes, creating ice cream. The method Cooltreet is using is an example of:
A.
B.
C.
D.
8.  The goal of lean manufacturing is to:
A.
B.
C.
D.
9.  In a just-in-time inventory system, suppliers:
A.
B.
C.
D.
10.  The purpose of determining the critical path on a PERT network is to:
A.
B.
C.
D.
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