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Chapter 5 - Writing Process Phase 1: Analyze, Anticipate, Adapt

38 Questions
Writing Quizzes & Trivia

Business communication quiz chapter 5

Questions and Answers
  • 1. 
    Which of the following statements is most accurate?
    • A. 

      Business writing is almost identical to the writing done in high school and college classes.

    • B. 

      When writing business documents, quantity enhances quality.

    • C. 

      Business writers should attempt to impress readers with their powerful vocabulary and extensive knowledge.

    • D. 

      Business writing should be focused on the reader.

  • 2. 
    Which of the following is the best advice for a business writer?
    • A. 

      To make writing easier, follow a systematic plan when preparing and writing a business message.

    • B. 

      Plan to describe your feelings and display your knowledge when preparing and writing a business message.

    • C. 

      Make your letters, memos, and reports fairly lengthy so they will attract the desired attention.

    • D. 

      Draw on your prior writing experience and imagination to come up with creative ideas for your business messages.

  • 3. 
    Business writing should do all but which of the following?
    • A. 

      Solve problems and convey information.

    • B. 

      Concentrate on looking at a problem from the writer’s perspective.

    • C. 

      Present ideas clearly and concisely.

    • D. 

      Provide accurate information to be used in making decisions.

  • 4. 
    Stacy is beginning to work on an important letter to bank customers announcing changes in fees and services. She should expect to spend the most time on 
    • A. 

      Analyzing the purpose of the message and visualizing the customers.

    • B. 

      Researching the information to include in the letter.

    • C. 

      Composing the first draft of the letter at her computer.

    • D. 

      Revising, improving, and proofreading the first draft.

  • 5. 
    Max is responding to a customer's question that was sent to him via e-mail. What is the very first thing that Max should do?
    • A. 

      Hit the “Reply” button.

    • B. 

      Determine the purpose of the message he will send as a response.

    • C. 

      Start composing his reply.

    • D. 

      Conduct any necessary research.

  • 6. 
    Which of the following takes place during the first phase of the 3x3 writing process?
    • A. 

      Revise to make sure writing is clear and concise.

    • B. 

      Write the rough draft.

    • C. 

      Gather any needed information through formal or informal research techniques.

    • D. 

      Anticipate how readers will respond to the message.

  • 7. 
    Which of the following statements about the 3x3 writing process is most accurate?
    • A. 

      Experienced writers usually spend the most time on the first phase of the writing process.

    • B. 

      The steps of the writing process must always be followed in order.

    • C. 

      The 3-x-3 writing process is useful for longer, more complex documents.

    • D. 

      The writer decides whether a document achieves its purpose in the third phase of the writing process.

  • 8. 
    Select the MOST accurate statement about team writing. 
    • A. 

      Collaborative writing is especially important for memos, letters, and information briefs.

    • B. 

      Because collaboration usually takes longer, collaborative writing is not useful for documents with short deadlines.

    • C. 

      Members of effective teams are usually eager to implement their recommendations.

    • D. 

      Team-written documents and presentations are not standard in most organizations because collaboration has many disadvantages.

  • 9. 
    Probably the most useful word processing editing tool for collaborative writing is __________. This tool makes it possible to point out problematic passages or errors, ask or answer questions, and share ideas without changing or adding text. 
    • A. 

      Track Changes

    • B. 

      Print Document

    • C. 

      Insert Comments

    • D. 

      Find and Replace

  • 10. 
    Team members are most likely to work closely on the _____________ phase of the writing process. 
    • A. 

      Post writing

    • B. 

      Writing

    • C. 

      Revising

    • D. 

      Prewriting

  • 11. 
    Which of the following is an example of a message with a secondary purpose?
    • A. 

      A letter contains important details about a new computer program.

    • B. 

      A proposal bullets important reasons explaining why the company should begin the project.

    • C. 

      A sales letter includes a sample of the product to show the customer its quality.

    • D. 

      A company’s stationery is printed on quality paper and includes a carefully designed logo representing the company.

  • 12. 
    The primary purpose of messages that answer questions, announce meetings, or transmit findings is to 
    • A. 

      Persuade

    • B. 

      Inform

    • C. 

      Sell

    • D. 

      Promote goodwill.

  • 13. 
    The primary purpose of a memo encouraging employees to donate money to the United Way campaign would be to
    • A. 

      Inform

    • B. 

      Sell

    • C. 

      Promote goodwill

    • D. 

      Persuade

  • 14. 
    The primary purpose of a proposal requesting funding from the National Science Foundation for a research project would be to 
    • A. 

      Inform

    • B. 

      Sell

    • C. 

      Promote goodwill

    • D. 

      Persuade

  • 15. 
    The primary purpose of a memo that updates employees on the changes in their health insurance would be to 
    • A. 

      Inform

    • B. 

      Sell

    • C. 

      Promote goodwill

    • D. 

      Persuade

  • 16. 
    A company's annual report describes the company's efforts to improve the environment. The primary purpose of this report is to __________; the secondary purpose is _____________. 
    • A. 

      Inform; promote goodwill

    • B. 

      Persuade; inform

    • C. 

      Inform; persuade

    • D. 

      Promote goodwill; persuade

  • 17. 
    Determining whether a message will be transmitted by e-mail or delivered in person is part of 
    • A. 

      Selecting the appropriate audience for the message.

    • B. 

      Using the correct tone for the message.

    • C. 

      Adapting a message to the audience.

    • D. 

      Selecting an appropriate form or channel for the message.

  • 18. 
    Writing Process Phase 1: Anticipate helps the writer 
    • A. 

      Determine whether a secondary audience exists.

    • B. 

      Identify appropriate language to be used.

    • C. 

      Select the most desirable channel.

    • D. 

      All of the above.

  • 19. 
    So that you may begin enjoying your subscription to Everyday Living, return the enclosed card as soon as possible is an example of 
    • A. 

      Identifying the purpose of your message.

    • B. 

      Emphasizing receiver benefits.

    • C. 

      Selecting the form.

    • D. 

      Analyzing the task.

  • 20. 
    Which of the following is the BEST business sentence?
    • A. 

      I will ship your order by May 20.

    • B. 

      We are pleased to credit your account for $50.

    • C. 

      Your benefits begin as soon as you use your new Wilshire Clothing credit card.

    • D. 

      We are sure you will enjoy the new vacation package we have put together for you.

  • 21. 
    Which of the following is the least effective way to adapt a message to an audience?
    • A. 

      Choose the right words and tone.

    • B. 

      Stress reader benefits.

    • C. 

      Use many first-person pronouns.

    • D. 

      Use sensitive, courteous language.

  • 22. 
    Which of the following is the most appropriate term to use in a message?
    • A. 

      Mailman

    • B. 

      Waitress

    • C. 

      Businessman

    • D. 

      Flight attendant

  • 23. 
    Which of the following is the most appropriate term to use in a message?
    • A. 

      Executives and their wives

    • B. 

      Chairman

    • C. 

      Salesman

    • D. 

      Letter carrier

  • 24. 
    Which of the following is the BEST choice of wording?
    • A. 

      Sara is crippled with polio.

    • B. 

      The lawyer represented the man in court.

    • C. 

      Every employee will have an opportunity to change his benefits plan.

    • D. 

      The discount applies only to old people.

  • 25. 
    Which of the following is the BEST choice of wording?
    • A. 

      Yuki Hiromo, who is Japanese, applied for the job.

    • B. 

      Old people receive a discount on Saturdays.

    • C. 

      Joe, who is afflicted with cerebral palsy, requires special accommodations.

    • D. 

      Customers over 65 may enjoy special rates on Alaskan tours.

  • 26. 
    Which of the following is the BEST sentence?
    • A. 

      You neglected to indicate the color desired.

    • B. 

      The procedure cannot be approved without further investigation.

    • C. 

      Please mark the enclosed card, indicating the quantity desired.

    • D. 

      In your letter, you claim the chair was damaged during shipment.

  • 27. 
    Which of the following is the BEST statement to use in business writing?
    • A. 

      In your letter you claim that your order was damaged in shipment.

    • B. 

      An employee in our shipping department failed to package your order properly.

    • C. 

      If you had followed the instructions listed in the manual, your VCR would still be working properly.

    • D. 

      We’ll process your order by June 19.

  • 28. 
    Positive business messages should 
    • A. 

      Focus on what can be done instead of what can’t be done.

    • B. 

      Express the writer’s true emotions and feelings.

    • C. 

      Contain no negative words.

    • D. 

      Clearly transfer the blame to the sender.

  • 29. 
    Which of the following is the BEST choice if wording?
    • A. 

      The report contained innocuous comments about the company’s recent performance.

    • B. 

      The board agreed to fix the damage.

    • C. 

      The board tried to ascertain the damage to the property.

    • D. 

      His derogatory comments to customers caused his employer great consternation.

  • 30. 
    Which of the following is the BEST choice of wording?
    • A. 

      We plan to institute a new program that will augment employee training.

    • B. 

      Please return the form to our Human Resources Department by Friday.

    • C. 

      We compensate all new employees commensurate with their experience and qualifications.

    • D. 

      He was reticent to vocalize his opinions to the other committee members.

  • 31. 
    Which of the following is the BEST choice of wording?
    • A. 

      The company looked at the problem.

    • B. 

      The company investigated the problem.

    • C. 

      The company saw the problem.

    • D. 

      The company thought about the problem.

  • 32. 
    Which of the following is the BEST choice of wording for a business message?
    • A. 

      To debate the alternatives

    • B. 

      To talk about the issues

    • C. 

      To see the results

    • D. 

      To think about the plan

  • 33. 
    Which of the following is the LEAST effective wording?
    • A. 

      Andrew flew to the conference.

    • B. 

      Phyllis went to the meeting.

    • C. 

      Bill voted against the policy.

    • D. 

      John e-mailed his client.

  • 34. 
    Which of the following sentences is most dangerous in terms of generating a lawsuit?
    • A. 

      We will tour your facility.

    • B. 

      We will inspect your building.

    • C. 

      We will study your blueprints.

    • D. 

      We will review your blueprints.

  • 35. 
    Which of the following sentences is most dangerous in terms of generating a lawsuit?
    • A. 

      After touring the facility, we will evaluate its earthquake preparedness.

    • B. 

      After touring the facility, we will assess its earthquake preparedness.

    • C. 

      After touring the facility, we will analyze its earthquake preparedness.

    • D. 

      After touring the facility, we will determine its earthquake preparedness.

  • 36. 
    Employment recommendations should contain 
    • A. 

      Only positive statements about the employee.

    • B. 

      Negative statements about the employee only when they can be substantiated.

    • C. 

      Both personal and job-related information about the employee.

    • D. 

      All of the above.

  • 37. 
    Which of the following statements is the BEST statement to include in a recommendation?
    • A. 

      Susan is the best marketing director we have ever hired.

    • B. 

      Harry has the necessary traits to be promoted quickly in your firm.

    • C. 

      Mayumi exceeded her sales quota in each of the last five months.

    • D. 

      José is unreliable.

  • 38. 
    Which of the following statements is the BEST statement to include in a letter of recommendation?
    • A. 

      Virginia was absent four days during the last three months.

    • B. 

      William is an excellent employee.

    • C. 

      Valerie has performed her duties in an exceptional manner over the past five years.

    • D. 

      Ingrid lacks motivation.