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Caot 32 Exam1 Questions 97+

69 Questions
Grammar Quizzes & Trivia

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  • 1. 
    Which of the following sentences best demonstrates clarity?
    • A. 

      Employees should be notified without delay of next weeks gathering.

    • B. 

      It is imperative that all employees be notified of next weeks assembly.

    • C. 

      It is the duty of all supervisors to inform their subordinates of next weeks congregation.

    • D. 

      Please let your employees know about next Fridays meeting.

  • 2. 
    Which of the following sentences does not contain a verb that has been converted into a noun?
    • A. 

      The task force made a recommendation to start a recycling program.

    • B. 

      Our supervisor made a decision to eliminate overtime.

    • C. 

      The jury concluded that the defendant was guilty.

    • D. 

      The accountant will perform an analysis of the quarters financial statements.

  • 3. 
    One of the first steps of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.
    • A. 

      Clarity

    • B. 

      Conciseness

    • C. 

      Vigor

    • D. 

      Punctuation

  • 4. 
    Because they are shorter, concise messages are easier to write than longer ones.
    • A. 

      True

    • B. 

      False

  • 5. 
    The following sentence contains a verb that has been converted to a noun: Hannah performed an analysis of the March sales figures.
    • A. 

      True

    • B. 

      False

  • 6. 
    Which of the following sentences is free of opening fillers, redundancies, or compound prepositions?
    • A. 

      There are several reasons that our company should go public.

    • B. 

      Our company should go public for several reasons.

    • C. 

      Due to the fact that we need to raise money, our company should go public.

    • D. 

      It is perfectly clear that our company should go public.

  • 7. 
    Which of the following phrases is free of redundancies?
    • A. 

      Essential items

    • B. 

      End result

    • C. 

      Mutual cooperation

    • D. 

      Assemble together

  • 8. 
    Which of the following sentences is parallel?
    • A. 

      In my current position, I interact with customers, input orders, and am responsible for editing the monthly newsletter.

    • B. 

      Our new CEOs objectives are to improve employee morale, to boost revenues, and to enhance community relations.

    • C. 

      Collecting, organizing, and documentation-these are important steps in researching a problem.

    • D. 

      The person we hire for this position should be flexible, reliable, and have good organization skills.

  • 9. 
    Opening fillers, long lead-ins, compound prepositions, and redundancies all make business documents wordier.
    • A. 

      True

    • B. 

      False

  • 10. 
    Which of the following is the worst advice for e-mail users?
    • A. 

      Make sure the most significant information will show on the first screen of an e-mail message.

    • B. 

      To be most efficient, use e-mail to avoid personal contact.

    • C. 

      Use your electronic address book to store and access e-mail addresses of those you write to most frequently.

    • D. 

      Remember that e-mail messages you send at work represent you and your employer.

  • 11. 
    Each step in a procedure should begin with an active verb in the command (imperative) mode.
    • A. 

      True

    • B. 

      False

  • 12. 
    E-mail messages should be written using standard caps and lowercase letters.
    • A. 

      True

    • B. 

      False

  • 13. 
    Instant messaging (IM) should not be used professionally.
    • A. 

      True

    • B. 

      False

  • 14. 
    Which of the following situations is most appropriate for sending an e-mail message?
    • A. 

      Caitlin must deliver a negative performance review to one of her employees.

    • B. 

      Drew must send salary information to the companys accountant.

    • C. 

      Sabrina must send the months sales data to her department.

    • D. 

      Martin must send his companys credit card information to complete a purchase.

  • 15. 
    What is the best opening sentence for an e-mail message that requests information about office furniture?
    • A. 

      I am writing this message because I recently learned about your great products.

    • B. 

      Hello, my name is Bob Mensch, and I have been put in charge of purchasing new office furniture.

    • C. 

      I think you may have just what Im looking for.

    • D. 

      Please send me information about your Mission Hill office furniture line.

  • 16. 
    A routine e-mail message or memo that requests information should begin by
    • A. 

      Requesting the information without providing elaborate explanations and justifications.

    • B. 

      Giving the reasons for the request.

    • C. 

      Giving the date a response is needed.

    • D. 

      Introducing the writer by name and title.

  • 17. 
    Because e-mail messages are informal, they will never require research beforehand.
    • A. 

      True

    • B. 

      False

  • 18. 
    E-mail messages and memos are standard forms of communication within organizations that perform critical tasks such as informing employees, giving directions, outlining procedures, requesting data, supplying responses, and confirming decisions.
    • A. 

      True

    • B. 

      False

  • 19. 
    Free Information Available is an example of an effective, attention-getting subject line.
    • A. 

      True

    • B. 

      False

  • 20. 
    Using a computer can help you create better written messages and oral presentations by helping you fight writers block, outline and organize ideas, make revisions, and
    • A. 

      Collect information manually.

    • B. 

      Determine the purpose of your message.

    • C. 

      Improve correctness and precision.

    • D. 

      Profile the audience for your message.

  • 21. 
    Paragraphs arranged in the direct plan begin with the main sentence, followed by supporting sentences.
    • A. 

      True

    • B. 

      False

  • 22. 
    Most experts recommend that writers should attempt to produce error-free first drafts of their documents.
    • A. 

      True

    • B. 

      False

  • 23. 
    Travis is writing a letter that will turn down a job applicant for a position. He should use the direct pattern.
    • A. 

      True

    • B. 

      False

  • 24. 
    The first ATM opened near London in 1967 is an example of an independent clause.
    • A. 

      True

    • B. 

      False

  • 25. 
    I am responding to your letter of January 21 is a good example of frontloading the message at the beginning of a letter.
    • A. 

      True

    • B. 

      False

  • 26. 
    Lawrence has been asked to learn how many cars drive by a specific location that his company is considering for a new restaurant. Probably the most useful way to research this information would be by
    • A. 

      Searching manually.

    • B. 

      Searching electronically.

    • C. 

      Investigating primary sources.

    • D. 

      Experimenting scientifically.

  • 27. 
    Which sentence best emphasizes the attorney?
    • A. 

      The closing arguments were delivered by the attorney.

    • B. 

      Because the attorney is ready, she will give her closing arguments today.

    • C. 

      Before the trial resumed, the attorney practiced for her closing arguments.

    • D. 

      The attorney delivered the closing arguments.

  • 28. 
    Which of the following is an example of using a formal research method?
    • A. 

      Ian talks with his boss to decide what items to include on the meeting agenda.

    • B. 

      Lynne uses various Internet search tools to find information about reducing spam.

    • C. 

      Ben looks in the company files for copies of minutes from previous meetings.

    • D. 

      Alexandra calls a few of her colleagues to find out how they feel about carpooling.

  • 29. 
    Which of the following is a stylistic device for emphasizing important ideas?
    • A. 

      Underscoring, italicizing, or boldfacing important information

    • B. 

      Placing the important idea in a simple sentence or an independent clause

    • C. 

      Using a different color font for important information

    • D. 

      All of the above

  • 30. 
    Each and every, midway between, and personal opinion are all examples of
    • A. 

      Redundancies

    • B. 

      Compound prepositions

    • C. 

      Long lead-ins

    • D. 

      Opening fillers

  • 31. 
    Most readability formulas measure
    • A. 

      The number of long words

    • B. 

      Sentence length

    • C. 

      The number of trite expressions

    • D. 

      The number of long words and sentence length

  • 32. 
    Suzanne is sending a letter to a client. Before sending it, she wants to make sure that she has made her point in the fewest possible words. What is Suzanne checking for?
    • A. 

      Conciseness

    • B. 

      Format

    • C. 

      Clarity

    • D. 

      Vigor

  • 33. 
    Which of the following is an advantage of writing concisely?
    • A. 

      Concise messages are easier to comprehend than wordy messages.

    • B. 

      Concise messages are more persuasive.

    • C. 

      Concise messages are less emphatic than wordy messages.

    • D. 

      All of the above are advantages of writing concisely.

  • 34. 
    Long sentences and long words cause the Fog Index of a document to decrease.
    • A. 

      True

    • B. 

      False

  • 35. 
    Which of the following represents the best business writing?
    • A. 

      Because the property title is now free and clear, you have our grateful thanks.

    • B. 

      We are at this point in time unable to fill your complete order.

    • C. 

      There are three issues that will be made perfectly clear at a later date.

    • D. 

      Your plane leaves San Jose at 9 a.m., PST, and arrives in Atlanta at 5 p.m., EST.

  • 36. 
    Strive to keep the Fog Index of your business writing in the 8-12 grade-level range.
    • A. 

      True

    • B. 

      False

  • 37. 
    One of the first revision tasks is assessing the clarity of your message to ensure that its meaning is immediately understood.
    • A. 

      True

    • B. 

      False

  • 38. 
    One of the first steps of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.
    • A. 

      Clarity

    • B. 

      Conciseness

    • C. 

      Vigor

    • D. 

      Punctuation

  • 39. 
    Probably the most useful word processing editing tool for collaborative writing is ____. This tool makes it possible to point out problematic passages or errors, ask or answer questions, and share ideas without changing or adding text.
    • A. 

      Insert Comments

    • B. 

      Track Changes

    • C. 

      Print Document

    • D. 

      Find and Replace

  • 40. 
    Carmelita is part of a team that will be preparing a presentation to employees about new benefit options. What will her team likely do the first time they meet?
    • A. 

      Brainstorm for ideas.

    • B. 

      Begin their research.

    • C. 

      Start preparing PowerPoint slides.

    • D. 

      All of the above.

  • 41. 
    In team writing projects, team members usually work most closely together during Phase 2, the writing phase.
    • A. 

      True

    • B. 

      False

  • 42. 
    Anticipating the audience for a message helps a communicator determine what to emphasize, how to be convincing, and what words and tone to use.
    • A. 

      True

    • B. 

      False

  • 43. 
    The best communication channel to use when group interaction is important but group members are geographically dispersed is a
    • A. 

      Fax

    • B. 

      Videoconference or teleconference

    • C. 

      Memo

    • D. 

      Report

  • 44. 
    You want your writing to sound positive and courteous. Which of the following sentences has the best choice of wording?
    • A. 

      Please give us your feedback about your online ordering experience.

    • B. 

      You claim that your order arrived with two damaged items.

    • C. 

      We cannot process your order until we receive your credit card number.

    • D. 

      Turn in your sales figures by Monday.

  • 45. 
    Jake is responding to a customers question that was sent to him via e-mail. What is the very first thing Jake should do?
    • A. 

      Hit the "Reply" button.

    • B. 

      Determine the purpose of the message he will send as a response.

    • C. 

      Start composing his reply.

    • D. 

      Conduct any necessary research

  • 46. 
    Employee evaluations should contain
    • A. 

      An assessment of traits such as a persons reliability.

    • B. 

      Negative statements about the employee even if they cannot be substantiated.

    • C. 

      Information about specific incidents, such as "working effectively with a team to produce a ten-page proposal."

    • D. 

      All of the above.

  • 47. 
    You will see a decrease in your energy usage immediately is an example of a receiver-focused sentence.
    • A. 

      True

    • B. 

      False

  • 48. 
    Which of the following statements about the 3-´-3 writing process is most accurate?
    • A. 

      Experienced writers usually spend the most time on the first phase of the writing process.

    • B. 

      The steps of the writing process must always be followed in order.

    • C. 

      The 3-ยด-3 writing process is useful only for longer, more complex documents.

    • D. 

      The writer decides whether a document achieves its purpose in the third phase of the writing process.

  • 49. 
    One advantage of the indirect pattern is that it respects the feelings of the reader.
    • A. 

      True

    • B. 

      False

  • 50. 
    Becca is writing a memo to her staff about new benefit options, and she is sure theyll be pleased with the news. Becca should use the
    • A. 

      Indirect

    • B. 

      Pivoting

    • C. 

      Transitional

    • D. 

      Direct

  • 51. 
    Gavin is writing to a customer to deny the customers request to cancel her health club membership early. Gavin should write the letter using the
    • A. 

      Direct pattern

    • B. 

      Geographical pattern

    • C. 

      Indirect pattern

    • D. 

      Chronological pattern

  • 52. 
    Placing the main idea first or last in a sentence is a good way to emphasize it.
    • A. 

      True

    • B. 

      False

  • 53. 
    What type of outline is best for showing major and minor ideas?
    • A. 

      Decimal outline

    • B. 

      Alphanumeric outline

    • C. 

      Scratch list

    • D. 

      Web-based outline

  • 54. 
    Which of the following is not done during Phase 2 of the writing process?
    • A. 

      Composing

    • B. 

      Researching

    • C. 

      Analyzing

    • D. 

      Organizing

  • 55. 
    Todays advanced spell checkers are capable of identifying all spelling errors.
    • A. 

      True

    • B. 

      False

  • 56. 
    Clauses beginning with that, which, and who can often be shortened without loss of clarity.
    • A. 

      True

    • B. 

      False

  • 57. 
    Blank space in a document can enhance comprehension.
    • A. 

      True

    • B. 

      False

  • 58. 
    To make your business messages concise, you should avoid which of the following?
    • A. 

      Fillers and compound prepositions

    • B. 

      Active-voice verbs

    • C. 

      Simple sentences

    • D. 

      All of the above

  • 59. 
    Routine documents and complex documents are proofread using the same method.
    • A. 

      True

    • B. 

      False

  • 60. 
    One of the first revision tasks is assessing the clarity of your message to ensure that its meaning is immediately understood.
    • A. 

      True

    • B. 

      False

  • 61. 
    Which of the following is an example of an effective, businesslike expression?
    • A. 

      Enclosed herewith please find

    • B. 

      Thank you in advance

    • C. 

      Every effort will be made

    • D. 

      None of the above

  • 62. 
    The sentence Enclosed please find the contract we have prepared for you contains wording that is preferred over Weve enclosed the contract that we have prepared for you.
    • A. 

      True

    • B. 

      False

  • 63. 
    The sentence After analyzing the balance sheet the auditor discussed her findings with the CEO is punctuated properly.
    • A. 

      True

    • B. 

      False

  • 64. 
    Which of the following statements is most accurate?
    • A. 

      Headings can help a reader separate major ideas from details.

    • B. 

      Headings are used only in reports.

    • C. 

      Graphic techniques such as underlining, bold type, and italics should be avoided in professional business messages.

    • D. 

      To save room, avoid blank space in a document.

  • 65. 
    You want your writing to sound positive and courteous. Which of the following sentences has the best choice of wording?
    • A. 

      Please give us your feedback about your online ordering experience.

    • B. 

      You claim that your order arrived with two damaged items.

    • C. 

      We cannot process your order until we receive your credit card number.

    • D. 

      Turn in your sales figures by Monday.

  • 66. 
    Which of the following statements about the "you" view is most accurate?
    • A. 

      The "you" view emphasizes first-person pronouns such as I, we, and our.

    • B. 

      Be careful because second-person pronouns such as you and your can be overused and misused.

    • C. 

      The "you" view can be used effectively in all business messages.

    • D. 

      First-person pronouns such as I, we, and our should be avoided in business messages because they take the focus off the reader.

  • 67. 
    A companys annual report describes the companys efforts to improve the environment. The primary purpose of this report is to ____; the secondary purpose is to ____.
    • A. 

      Inform; promote goodwill

    • B. 

      Persuade; inform

    • C. 

      Inform; persuade

    • D. 

      Promote goodwill; persuade

  • 68. 
    Which of the following is not an advantage of the direct pattern?
    • A. 

      Prevents frustration

    • B. 

      Saves the reader time

    • C. 

      Encourages a fair hearing

    • D. 

      Sets a proper frame of mind

  • 69. 
    The following is an example of effective business writing: Further instructions will follow when the undersigned is in receipt of them.
    • A. 

      True

    • B. 

      False

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