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Chicago Taxi Aug.2013 - Pdi

25 Questions
Chicago Taxi Exam Quizzes & Trivia

PDI questions from the final exam.

Questions and Answers
  • 1. 
    A customer gets into your car angry  and in a hurry . He request to be taken to the airport immediately. You respond ..
    • A. 

      In an angry voice, “ What time is your flight and what airline are you traveling on ?”

    • B. 

      “What’s wrong with you, are you sick or something ?”

    • C. 

      You pleasantly respond, “ To which airport would you like me to take you sir ?”

    • D. 

      Will you pay my ticket if I get caught speeding ?

    • E. 

      None of the above

  • 2. 
    To save on fuel you should turn of your engine when the tai is going to be sitting for at least how long ?
    • A. 

      5 seconds

    • B. 

      10 seconds

    • C. 

      15 seconds

    • D. 

      30 seconds

    • E. 

      45 seconds

  • 3. 
    If a customer complaining that you are driving to fast, what should you do ?
    • A. 

      Tell the customer to put on his/her seatbelt

    • B. 

      Tell them that you are keeping up with the traffic

    • C. 

      Tell them that you are a professional and you know what are you doing

    • D. 

      Apologize to the customer and assure them that you will drive within the speed limit, then be sure to do that

    • E. 

      Ignore the customer and be concerned with reaching the destination on time

  • 4. 
    It is raining outside when an elderly passenger exit your taxi. What should you do that demonstrates good customer service skills ?
    • A. 

      Ask the customer if they would like an umbrella to shield them from the rain, then walk them to the curb or door of their destination

    • B. 

      Tell the customer to have a pleasant day

    • C. 

      Give the customer the weather forecast for the day

    • D. 

      Offer to pick up the customer if she/he needs a ride again

    • E. 

      None of the above are correct

  • 5. 
    Choose the items below that show a driver is interested in providing  for his/her passenger’s needs …
    • A. 

      Make passengers feel welcome

    • B. 

      Make passengers feel important

    • C. 

      Inquire about the passengers comfort in the taxi

    • D. 

      All of the above

    • E. 

      None are correct

  • 6. 
    When people are  __________ , they overlook the weakness of their own culture and also judge other culture’s  by their own standards.
    • A. 

      Culture struck

    • B. 

      Ethnocentric

    • C. 

      Ethnographic

    • D. 

      Over cultured

    • E. 

      Diverse

  • 7. 
    What is the importance of professionalism ?
    • A. 

      To ensure that you’re bad attitude does not matter

    • B. 

      To find your future husband or wife in the taxi industry

    • C. 

      It is good for return business and good customer relations

    • D. 

      A cab driver is not really important to the impression of Chicago

    • E. 

      None of the above

  • 8. 
    Syed , a new driver, was asked by a customer: “Young man, where are you from ?”  Syed immediately jumped into defensive mode an responded : “Why ? Do you think that I am a terrorist ? Why do you ask where I am from ?” Choose the correct statement below regarding Syed’s response to the customer.
    • A. 

      Syed was not respecting the passenger

    • B. 

      Syed was immediately judgmental

    • C. 

      Syed failed to understand cross-cultural sharing

    • D. 

      Syed’s behavior was quite unprofessional

    • E. 

      All the these statements are true

  • 9. 
    A taxi driver _____________ seeks ways to improve service; after all, he/she is doing the best he/she can.
    • A. 

      Always

    • B. 

      Sometimes

    • C. 

      Most of the time

    • D. 

      Never

    • E. 

      None of the above

  • 10. 
    What does the formula L.A.S.T. represent ?
    • A. 

      Listen, Ask, Solve, Try harder

    • B. 

      Laugh , Apologize, Solve , Thank

    • C. 

      Listen, Answer, Solve, Thank

    • D. 

      Listen, Apologize, Solve , Thank

    • E. 

      Laugh, Ask, Solve, Try again

  • 11. 
    Your image is defined by …
    • A. 

      Staying

    • B. 

      Attention to your appearance

    • C. 

      Attention to the appearance of your vehicle

    • D. 

      Using a hands free cell phone device

    • E. 

      2 and 3 are correct

  • 12. 
    Satisfied visitors/ customers benefit …
    • A. 

      The professional public chauffeur

    • B. 

      Stores

    • C. 

      hotels

    • D. 

      Chicago

    • E. 

      all of the above are correct

  • 13. 
    The following words : age, appearance,  income, ethnicity , and work location  describes …
    • A. 

      Diversity

    • B. 

      empathy

    • C. 

      Ethnicity

    • D. 

      Dissatisfaction

    • E. 

      Communication

  • 14. 
    Examples of body language ( or non-verbal communication) include …
    • A. 

      Crossing fingers

    • B. 

      Thumbs up sign

    • C. 

      Maintaining eye contact

    • D. 

      Winking at the passenger

    • E. 

      All of the above are correct

  • 15. 
    There are four elements or parts in every form of communication, and they are ..
    • A. 

      The context /environment

    • B. 

      The receiver

    • C. 

      The sender

    • D. 

      The message

    • E. 

      All of the above are correct

  • 16. 
    Chauffeurs who are excellent at Customer Service possess these qualities …
    • A. 

      A positive attitude and personality

    • B. 

      The inability to broaden and stretch their capacity

    • C. 

      The ability to cope with change and remain flexible

    • D. 

      Enjoy working with and/for others

    • E. 

      1, 3 , and 4 are correct

  • 17. 
    It is ALWAYS  a good idea to …
    • A. 

      Drive as fast as possible

    • B. 

      Ask your customer question about what they might like (radio station, heat/air condition, etc.)

    • C. 

      Ask your customer for permission (example: Do you mind if I take an alternate route ?)

    • D. 

      Find out why they need a ride

    • E. 

      2 and 3 are correct

  • 18. 
    Why is it important to ask open questions ?
    • A. 

      So your passenger won’t be quiet

    • B. 

      To draw out ideas and feelings

    • C. 

      To encourage elaboration of needs and/or problems

    • D. 

      To ensure a good trip

    • E. 

      2 and 3 are correct

  • 19. 
    Driving or parking in a bike line in Chicago when not making a turn, picking up or dropping off fares can result in a _______ fine.
    • A. 

      $100.00

    • B. 

      $150.00

    • C. 

      $175.00

    • D. 

      $200.00

    • E. 

      5. None of the above

  • 20. 
    Which is NOT a passenger need ?
    • A. 

      The need to feel welcome

    • B. 

      The need to feel uncomfortable during the trip

    • C. 

      The need to feel important during the trip

    • D. 

      The need to be appreciated by the driver

    • E. 

      None of the above

  • 21. 
    Why is communication so important in the taxi business ?
    • A. 

      To know about your customer’s culture

    • B. 

      To make sure your customer is comfortable

    • C. 

      To improve a pleasant experience for your customer

    • D. 

      To assure your passenger gets to the correct destination

    • E. 

      To make sure your customer knows you are a safe driver

  • 22. 
    According to the video :  “The Difficult Guest”  there are three types of guests …
    • A. 

      The Disruptive Guest, the Humble Guest and the Uninvited Guest

    • B. 

      The Disruptive Guest, the Distracted Guest and the Disappointed Guest

    • C. 

      The Happy Guest, the Friendly Guest and the Disappointed Guest

    • D. 

      The Disruptive Guest, the Friendly Guest and the Tired Guest

    • E. 

      None of the above

  • 23. 
    Which of the following is a major DON’T of exceptional customer service ?
    • A. 

      I’m sorry

    • B. 

      I’ll try my best

    • C. 

      Can I help you ?

    • D. 

      That’s not my job

    • E. 

      Where are you going ?

  • 24. 
    The statement: “Cab drivers always drive recklessly if it means being first to pick up a fare” is an example of …
    • A. 

      The truth

    • B. 

      The opinion of all customers

    • C. 

      Racism

    • D. 

      A stereotype

    • E. 

      None of the above

  • 25. 
    The primary goal in serving customers is …
    • A. 

      Their money

    • B. 

      Their warmth

    • C. 

      Their friendship

    • D. 

      their service and happy arrival

    • E. 

      Their satisfaction and eventual return business

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