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Chicago Taxi Aug.2013 - Pdi

25 Questions  I  By StefanGrossman
Chicago Quizzes & Trivia
PDI  questions from the final exam.

  
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Question Excerpt

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1.  Satisfied visitors/ customers benefit …
A.
B.
C.
D.
E.
2.  Which is NOT a passenger need ?
A.
B.
C.
D.
E.
3.  A taxi driver _____________ seeks ways to improve service; after all, he/she is doing the best he/she can.
A.
B.
C.
D.
E.
4.  Driving or parking in a bike line in Chicago when not making a turn, picking up or dropping off fares can result in a _______ fine.
A.
B.
C.
D.
E.
5.  The following words : age, appearance,  income, ethnicity , and work location  describes …
A.
B.
C.
D.
E.
6.  Why is it important to ask open questions ?
A.
B.
C.
D.
E.
7.  Your image is defined by …
A.
B.
C.
D.
E.
8.  Syed , a new driver, was asked by a customer: “Young man, where are you from ?”  Syed immediately jumped into defensive mode an responded : “Why ? Do you think that I am a terrorist ? Why do you ask where I am from ?” Choose the correct statement below regarding Syed’s response to the customer.
A.
B.
C.
D.
E.
9.  There are four elements or parts in every form of communication, and they are ..
A.
B.
C.
D.
E.
10.  It is raining outside when an elderly passenger exit your taxi. What should you do that demonstrates good customer service skills ?
A.
B.
C.
D.
E.
11.  If a customer complaining that you are driving to fast, what should you do ?
A.
B.
C.
D.
E.
12.  A customer gets into your car angry  and in a hurry . He request to be taken to the airport immediately. You respond ..
A.
B.
C.
D.
E.
13.  Examples of body language ( or non-verbal communication) include …
A.
B.
C.
D.
E.
14.  According to the video :  “The Difficult Guest”  there are three types of guests …
A.
B.
C.
D.
E.
15.  The primary goal in serving customers is …
A.
B.
C.
D.
E.
16.  What does the formula L.A.S.T. represent ?
A.
B.
C.
D.
E.
17.  When people are  __________ , they overlook the weakness of their own culture and also judge other culture’s  by their own standards.
A.
B.
C.
D.
E.
18.  Chauffeurs who are excellent at Customer Service possess these qualities …
A.
B.
C.
D.
E.
19.  What is the importance of professionalism ?
A.
B.
C.
D.
E.
20.  Which of the following is a major DON’T of exceptional customer service ?
A.
B.
C.
D.
E.
21.  The statement: “Cab drivers always drive recklessly if it means being first to pick up a fare” is an example of …
A.
B.
C.
D.
E.
22.  Choose the items below that show a driver is interested in providing  for his/her passenger’s needs …
A.
B.
C.
D.
E.
23.  It is ALWAYS  a good idea to …
A.
B.
C.
D.
E.
24.  Why is communication so important in the taxi business ?
A.
B.
C.
D.
E.
25.  To save on fuel you should turn of your engine when the tai is going to be sitting for at least how long ?
A.
B.
C.
D.
E.
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