Priority Banking E-quiz (Call Centre & Customer Assistant)
E-Quiz for Priority Banking Re-Launch (Call Centre & Customer Assistant)
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- 1.
Which of the following customer is eligible for Priority Banking status in Singapore?A) Customer A has S$280K in e$aver and S$500K Mortgage loanB) Customer B is a qualified Priority Banking customer in Hong KongC) Customer C is not a qualified Priority Banking customer in Indonesia and Korean but is a qualified customer in IndiaD) Customer D has an SCB payroll account where monthly salary credited is S$20K.
- A.
All of the above
- B.
None of the above
- C.
A, B & D only
- D.
A & B only
Correct Answer
A. All of the aboveExplanation
All of the above customers are eligible for Priority Banking status in Singapore. Customer A has a substantial amount of savings in their e$aver account and a mortgage loan, which indicates a strong financial standing. Customer B is already a qualified Priority Banking customer in Hong Kong, which suggests they meet the criteria for Priority Banking in Singapore as well. Customer C may not be eligible in Indonesia and Korea, but they are a qualified customer in India, indicating they meet the requirements for Priority Banking in Singapore. Customer D has a high monthly salary credited to their SCB payroll account, which also demonstrates a strong financial position. Therefore, all of these customers are eligible for Priority Banking status in Singapore.Rate this question:
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- 2.
In which of the following scenarios will the cross border outward telegraphic transfer fee rebate apply?A) Customer A is a Priority Banking customer with SG SCB and makes an OTT to SCB HKB) Customer B logs onto SG Internet Banking and makes an OTT to SCB MY.C) Customer C request to be upgraded to be Priority Banking and thereafter makes an OTT to HSBC.
- A.
All of the above
- B.
None of the above
- C.
A & B only
- D.
A only
Correct Answer
C. A & B onlyExplanation
The cross border outward telegraphic transfer fee rebate will apply in scenarios A and B only. In scenario A, Customer A is a Priority Banking customer with SG SCB and makes an OTT to SCB HK. In scenario B, Customer B logs onto SG Internet Banking and makes an OTT to SCB MY. In both of these scenarios, the customers are eligible for the fee rebate. However, in scenario C, Customer C requests to be upgraded to Priority Banking and thereafter makes an OTT to HSBC. This scenario is not eligible for the fee rebate.Rate this question:
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- 3.
Which customers will enjoy a fee waiver on overseas ATM cash withdrawal?A) SG Priority Banking Customer A makes an ATM withdrawal using CitiBank’s ATM in USAB) SG Excel Banking Customer B makes an ATM withdrawal using SCB Thailand ATMC) SG Priority Banking Customer C makes an ATM withdrawal using SCB Hong Kong ATM.D) SG Priority Banking Customer D makes an ATM withdrawal using SCB SG ATM5 network.
- A.
All of the above
- B.
A, B, C only
- C.
A & C only
- D.
A & D only
Correct Answer
C. A & C onlyExplanation
SG Priority Banking Customer A and SG Priority Banking Customer C will enjoy a fee waiver on overseas ATM cash withdrawal. Customer A will enjoy a fee waiver when making an ATM withdrawal using CitiBank's ATM in USA, and Customer C will enjoy a fee waiver when making an ATM withdrawal using SCB Hong Kong ATM.Rate this question:
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- 4.
Which of the following is not part of the on us cross border outward telegraphic transfer fee rebate?
- A.
Cable/telex/cover charge
- B.
Handling commission including commission in lieu/service fees
- C.
Other miscellaneous charges such as OTT inland exchange/OTTSME/SGG Payment CR Through Hogan Account/Surcharge for AUD Remittance
- D.
Amendment/Cancellation/Overseas Charges will continue to be levied
Correct Answer
D. Amendment/Cancellation/Overseas Charges will continue to be leviedExplanation
Amendment/Cancellation/Overseas Charges will continue to be levied is not part of the on us cross border outward telegraphic transfer fee rebate. This means that even though the other charges such as cable/telex/cover charge, handling commission, and other miscellaneous charges may be waived or rebated, the charges for amendment, cancellation, and overseas transactions will still be applied.Rate this question:
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- 5.
Priority Banking Customer requests for his family members to be accorded Priority banking status in SG. Who does not qualify?
- A.
Wife
- B.
Sister in law
- C.
Eldest Son
- D.
Youngest daughter
Correct Answer
B. Sister in lawExplanation
The sister-in-law does not qualify for Priority banking status as she is not a direct family member of the customer. Priority banking status is usually extended to immediate family members such as spouses, children, and sometimes parents.Rate this question:
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- 6.
What type of services will customer get to enjoy at Singapore international Priority Banking Centres when offshore customers from other SCB footprints presents his/her Priority Banking debit/ ATM and or Credit Card?A) Use of our exclusive Priority Banking lounge facilitiesB) Emergency cash servicesC) Remote account opening assistance and enquiriesD) Free wireless and/or internet access
- A.
All of the above
- B.
None of the above
- C.
A, B & C only
- D.
A & B only
Correct Answer
C. A, B & C onlyExplanation
Customers who present their Priority Banking debit/ATM and/or Credit Card from other SCB footprints at Singapore international Priority Banking Centres will be able to enjoy the use of exclusive Priority Banking lounge facilities, emergency cash services, and remote account opening assistance and enquiries. Free wireless and/or internet access is not mentioned as one of the services that customers will receive.Rate this question:
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- 7.
A SG Priority Banking customer has holdings with SCB Hong Kong, SCB Thailand, SCB Indonesia, SCB Malaysia, SCB India, SCB UAE and SCB Nigeria. Upon logging into SG Online banking, the Global Link feature allows him to link and view their overseas account balances from:
- A.
Up to 5 countries out of Hong Kong, Thailand, Indonesia, Malaysia, India, UAE
- B.
All countries listed here
- C.
Only Hong Kong and Malaysia
- D.
Only Nigeria, UAE & Hong Kong
Correct Answer
A. Up to 5 countries out of Hong Kong, Thailand, Indonesia, Malaysia, India, UAEExplanation
The Global Link feature in SG Online banking allows the SG Priority Banking customer to link and view their overseas account balances from up to 5 countries out of Hong Kong, Thailand, Indonesia, Malaysia, India, and UAE. This means that the customer can access and monitor their account balances from any combination of these countries, up to a maximum of 5.Rate this question:
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- 8.
When applying for emergency cash application in Singapore, what are the mandatory application requirements in an event customer has lost his SCB ATM card and passport?
- A.
Passport
- B.
NRIC of home country
- C.
Working Permit in SG
- D.
Signature on the completed Emergency Cash Application form should be consistent as records of account to be debited from in originating country. The form should then be faxed over to customer’s originating country.
Correct Answer
D. Signature on the completed Emergency Cash Application form should be consistent as records of account to be debited from in originating country. The form should then be faxed over to customer’s originating country.Explanation
The correct answer is the requirement for the signature on the completed Emergency Cash Application form to be consistent with the records of the account to be debited from in the originating country. Additionally, the form should be faxed over to the customer's originating country. This ensures that the customer's identity is verified and that the funds are being transferred to the correct account.Rate this question:
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- 9.
Priority Banking status expires after 1 year from the date of PB sign up. How can customer renew his membership?
- A.
Customer cannot renew his membership
- B.
Customer needs to meet our eligibility criteria to become a Priority Banking customer by simply maintaining a minimum of S$100,000 in deposits and/or investments, or taking up S$1 million in housing loans with us.
- C.
Customer needs to meet our eligibility criteria to become a Priority Banking customer by simply maintaining a monthly credit of more than S$16,000 in your SuperSalary Account with us to enjoy a 1-year complimentary Priority Banking membership
- D.
Customer needs to meet our eligibility criteria to become a Priority Banking customer by simply maintaining a minimum of S$200,000 in deposits alone
Correct Answer
C. Customer needs to meet our eligibility criteria to become a Priority Banking customer by simply maintaining a monthly credit of more than S$16,000 in your SuperSalary Account with us to enjoy a 1-year complimentary Priority Banking membershipExplanation
To renew his membership, the customer needs to meet the eligibility criteria of maintaining a monthly credit of more than S$16,000 in his SuperSalary Account with the bank. By doing so, he will be able to enjoy a 1-year complimentary Priority Banking membership. This indicates that the customer's membership can be renewed by meeting the specified criteria, ensuring continued access to the benefits and privileges of Priority Banking.Rate this question:
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- 10.
What is the dress code for the Priority Banking re launch “White Party” event that happens on 31 July 2009, Friday 7.00pm – 9.00pm held at The Ritz-Carlton Millenia Singapore.
- A.
WHITE, Smart casual
- B.
BLACK, Smart casual
- C.
RED, Smart casual
- D.
PINK, Smart casual
Correct Answer
A. WHITE, Smart casualExplanation
The dress code for the Priority Banking re launch "White Party" event is specified as "WHITE, Smart casual". This means that attendees are expected to wear white clothing, but it should still be appropriate and presentable for a formal event. Smart casual attire typically includes items such as dress pants or skirts, blouses or shirts, and closed-toe shoes. The combination of white clothing and smart casual style ensures that attendees maintain a polished and sophisticated appearance while adhering to the theme of the event.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 14, 2009Quiz Created by
Prioritybanking
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