Mock- L2 Assessment

10 Questions | By Jayshreed | Updated: Jul 30, 2011 | Attempts: 134

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Questions and Answers

1.

Customer purchased 1720 on 14th July 2009. Whenever he is online the system restarts spontaneously. Customer has tried updating the latest BIOS. Customer has lots of data and does not want to do a OSRI.
- A.
  
  Update the Chipset drivers
- B.
  
  Do a system restore
- C.
  
  Reinstall ethernet Drivers
- D.
  
  Transfer to DOC
- E.
  
  None of the above
Correct Answer
B. Do a system restore
2.

Tom purchased studio 1555 on Feb 20, 2009. He has multiple bluetooth devices to connect to his system. He has purchased the system with Wireless 370 Bluetooth Minicard however he is unable to connect his Blackberry to his system to transfer files. Tom is extremely irate that he is not able to use the system with his bluetooth device.
- A.
  
  Replace the bluetooth card
- B.
  
  Install Buetooth drivers from support.dell.com
- C.
  
  Update the latest BIOS
- D.
  
  System exchange
- E.
  
  Both B and C
Correct Answer
B. Install Buetooth drivers from support.dell.com
3.

John purchased 1545 he is able to play normal video. He connected the laptop with 2408wfp the video gets distorted and starts to flicker
- A.
  
  Update current video drivers
- B.
  
  Update latest BIOS.
- C.
  
  Reinstal ATI Catalyst
- D.
  
  Disable Aero and increase the memory to 2GB
- E.
  
  Both A & C
Correct Answer
D. Disable Aero and increase the memory to 2GB
4.

Customer has purchased 1555 with windows Vista. He was recommended Windows 7 by a Dell Tech when he had issues with Video distortion. Customer upgraded the system to Windows 7. When he tried to backup his data using Data safe local it shows Interrupt error
- A.
  
  Uninstall/Reinstall Data safe local
- B.
  
  Ask the customer to use Windows backup
- C.
  
  Update CleanViFSB.exe
- D.
  
  Reinstall OS to Windows 7
- E.
  
  None of the above
Correct Answer
C. Update CleanViFSB.exe
5.

Customer has purchased Studio 1450 with Windows 7. He is able to play sound using Windows media player. He is able to play recorded Sound from a CD. When he tries to record his own voice he gets error 'An audio recording device cannot be found.
- A.
  
  Replace the microphone
- B.
  
  Replace LCD
- C.
  
  Update Windows 7 Drivers
- D.
  
  Reinstall Windows Vista Drivers
- E.
  
  Reinstall OS
Correct Answer
D. Reinstall Windows Vista Drivers
6.

Customer connected his 1745 to Sony Bravia using HDMI port. When he tries to play sound he found under Audio properties the HDMI connection is missing
- A.
  
  Ask Customer to return the system
- B.
  
  Update Audio drivers
- C.
  
  Replace Motherboard
- D.
  
  Instal Intel Video Drivers and IDT drivers
- E.
  
  None of the above
Correct Answer
D. Instal Intel Video Drivers and IDT drivers
7.

Customer has been able to backup his files using Datasafe Online. After exceeding the storage limit he wants to delete the data in them to add some more. When he tries to do the same it shows an error- "Unable to complete the request"
- A.
  
  Uninstall/ reinstall Data safe
- B.
  
  Transfer to Customer care for refund for the account
- C.
  
  Uncheck the files to be removed from Data Safe
- D.
  
  Try reseting password using Icare tool
- E.
  
  None of the above
Correct Answer
C. Uncheck the files to be removed from Data Safe
8.

Philip has purchased LinksysWRT10N wireless-N home router to connect with Dell Wireless 1397 inbuilt in 1737. When he tries to go online wirelessly the system runs slow.
- A.
  
  Replace wireless card
- B.
  
  Replace Router
- C.
  
  Update latest wireless card drivers
- D.
  
  Update latest BIOS
- E.
  
  Replace Motherboard
Correct Answer
D. Update latest BIOS
9.

Studio Hybrid 140G has an issue with Optical Drive. Creating an onsite, what are the parts to be included along with the optical drive
- A.
  
  Bracket
- B.
  
  Four screws
- C.
  
  Motherboard
- D.
  
  BIOS upgrade CD
- E.
  
  Asset utility CD
Correct Answer
B. Four screws
10.

Betty has always put her laptop 1501 to hibernate when not in use. When she tried the same with her new studio 1535 the system does not enter Hibernate mode while on ac adapter. She tried to put the system on hibernate in battery power and still no go.
- A.
  
  Check for battery charging is disabled under Quickset
- B.
  
  Replace motherboard
- C.
  
  Update Latest BIOS
- D.
  
  Reinstall Quickset
- E.
  
  Check if battery is charging in BIOS
Correct Answer
A. Check for battery charging is disabled under Quickset

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Current Version
Jul 30, 2011

Quiz Edited by
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Jan 12, 2010

Quiz Created by
Jayshreed

Mock- L2 Assessment

Customer purchased 1720 on 14th July 2009. Whenever he is online the system restarts spontaneously. Customer has tried updating the latest BIOS. Customer has lots of data and does not want to do a OSRI.

John purchased 1545 he is able to play normal video. He connected the laptop with 2408wfp the video gets distorted and starts to flicker

Customer has purchased 1555 with windows Vista. He was recommended Windows 7 by a Dell Tech when he had issues with Video distortion. Customer upgraded the system to Windows 7. When he tried to backup his data using Data safe local it shows Interrupt error

Customer has purchased Studio 1450 with Windows 7. He is able to play sound using Windows media player. He is able to play recorded Sound from a CD. When he tries to record his own voice he gets error 'An audio recording device cannot be found.

Customer connected his 1745 to Sony Bravia using HDMI port. When he tries to play sound he found under Audio properties the HDMI connection is missing

Customer has been able to backup his files using Datasafe Online. After exceeding the storage limit he wants to delete the data in them to add some more. When he tries to do the same it shows an error- "Unable to complete the request"

Philip has purchased LinksysWRT10N wireless-N home router to connect with Dell Wireless 1397 inbuilt in 1737. When he tries to go online wirelessly the system runs slow.

Studio Hybrid 140G has an issue with Optical Drive. Creating an onsite, what are the parts to be included along with the optical drive

Betty has always put her laptop 1501 to hibernate when not in use. When she tried the same with her new studio 1535 the system does not enter Hibernate mode while on ac adapter. She tried to put the system on hibernate in battery power and still no go.