Milady's Standard Cosmetology- Chapter 4
Comminicating for success
Questions and Answers
- 1.
The ability to understand people is the key to
- A.
Human relations
- B.
Operating inactively
- C.
Tension and misunderstanding
- D.
Operating effectively
Correct Answer
D. Operating effectivelyExplanation
Understanding people is crucial for effective human relations. When we are able to understand others, we can communicate and connect with them more effectively. This understanding allows us to build trust, resolve conflicts, and work collaboratively. Without this ability, relationships can be strained and misunderstandings can arise. Therefore, operating effectively is the key to successful human relations.Rate this question:
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- 2.
You are in a better position to do you job professionally when you
- A.
Pay no attention to the motives and needs of others
- B.
Clearly understand the motives and needs of others
- C.
Pay some attention to the needs of others
- D.
Clearly ignore the motives and needs of coworkers
Correct Answer
B. Clearly understand the motives and needs of othersExplanation
To be able to do your job professionally, it is important to clearly understand the motives and needs of others. This allows you to effectively communicate and collaborate with your coworkers, as well as anticipate their needs and provide appropriate support. By understanding their motives, you can align your goals and work towards a common objective. Additionally, understanding their needs helps you tailor your approach and provide the necessary resources or assistance. This level of understanding fosters a positive work environment and promotes productivity and teamwork.Rate this question:
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- 3.
Central to a styist's success is
- A.
Excellent customer service
- B.
Some customer service
- C.
Excellent coworkers
- D.
Ability to create conflict
Correct Answer
A. Excellent customer serviceExplanation
Excellent customer service is central to a stylist's success because it plays a crucial role in building and maintaining a strong client base. Providing exceptional service ensures that customers are satisfied with their experience, leading to repeat visits and positive word-of-mouth referrals. It also helps to establish trust and loyalty with clients, as they feel valued and well taken care of. Additionally, excellent customer service can contribute to a stylist's reputation and professional image, setting them apart from competitors in the industry.Rate this question:
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- 4.
The single most important communication tool that should be done prior to any client service is the
- A.
Body language
- B.
Release statement
- C.
Station preparation
- D.
Client consultation
Correct Answer
D. Client consultationExplanation
Client consultation is the single most important communication tool that should be done prior to any client service. This is because it allows the service provider to understand the client's needs, preferences, and expectations. Through consultation, the service provider can gather important information about the client's desired outcome, any specific concerns or allergies, and any limitations or restrictions. This helps ensure that the service provided is tailored to the client's individual needs and preferences, leading to a more satisfactory and successful client experience.Rate this question:
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- 5.
A form used to record information on a new clent is also known as
- A.
Client questionnaire
- B.
Client appointment
- C.
Client request
- D.
Client recommendation
Correct Answer
A. Client questionnaireExplanation
A form used to record information on a new client is commonly referred to as a client questionnaire. This form is typically used to gather important details about the client, such as their personal information, preferences, and specific needs or requirements. The questionnaire helps in understanding the client better and enables the organization to provide tailored services or recommendations based on the gathered information.Rate this question:
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- 6.
Listening to a client and then repeating in your own words is what you think the client is telling you is known as
- A.
Valid suggestion
- B.
Reflective listening
- C.
Reflective thinking
- D.
Narrow selections
Correct Answer
B. Reflective listeningExplanation
Reflective listening is the act of actively listening to a client and then paraphrasing or summarizing what they have said in your own words. This technique allows the listener to demonstrate understanding and empathy towards the client's thoughts and feelings. It helps to ensure effective communication and can foster trust and rapport between the listener and the client.Rate this question:
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- 7.
To reiterate everything to a client during the consultation process means to
- A.
Repeat in measure precise terms
- B.
Repeat in rapid intense terms
- C.
Ignore the clients needs
- D.
Demonstrate the end results
Correct Answer
A. Repeat in measure precise termsExplanation
To reiterate everything to a client during the consultation process means to repeat the information in a careful and precise manner, ensuring that all the important details are reiterated accurately. This helps to ensure that the client fully understands the information being conveyed and reduces the chances of miscommunication or misunderstanding.Rate this question:
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- 8.
If you experience any problems with colleagues, the best way to resolve them is to
- A.
Ignore them and try not to speak to them
- B.
Speak with them directly and privately
- C.
Behave disrespectfully toward them
- D.
Speak to coworkers about them
Correct Answer
B. Speak with them directly and privatelyExplanation
The best way to resolve problems with colleagues is to speak with them directly and privately. This approach allows for open communication and a chance to address any issues or misunderstandings. Ignoring the problem may only make it worse, while behaving disrespectfully or speaking to coworkers about them can create a hostile work environment. Speaking directly and privately allows for a respectful and constructive conversation to find a resolution.Rate this question:
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- 9.
The individual in the salon that has the most responsibility for how the salon is run in terms of daily maintenance operations and client service is the
- A.
Salon servicer
- B.
Salon manager
- C.
Salon client
- D.
Business partners
Correct Answer
B. Salon managerExplanation
The salon manager is responsible for overseeing the daily maintenance operations and client service in the salon. They are in charge of managing the staff, ensuring that the salon is clean and well-maintained, and ensuring that clients receive excellent service. The salon manager also handles administrative tasks such as scheduling appointments, ordering supplies, and managing the salon's budget. They play a crucial role in ensuring the smooth operation of the salon and ensuring that clients have a positive experience.Rate this question:
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- 10.
Communication can be defined as
- A.
The art of effectively sharing information between two or more people
- B.
The ability to solve problems and take quick action
- C.
The art of ineffectively sharing information between two or more people
- D.
The ability to trick the clients into having extra services
Correct Answer
A. The art of effectively sharing information between two or more peopleExplanation
Communication can be defined as the art of effectively sharing information between two or more people. This definition highlights the importance of conveying information in a clear and efficient manner, ensuring that the intended message is understood by the recipients. Effective communication involves using appropriate language, tone, and non-verbal cues to convey ideas, thoughts, and emotions. It promotes understanding, collaboration, and cooperation among individuals, leading to better relationships and successful outcomes.Rate this question:
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- 11.
An excellent time to discuss your progress with the salon owner or your employer is during a
- A.
Coffee break
- B.
Lunch meeting
- C.
Employee evaluation
- D.
Client evaluation
Correct Answer
C. Employee evaluationExplanation
During an employee evaluation, the salon owner or employer assesses the progress and performance of the employee. This is an opportune time to discuss the employee's progress, address any concerns or issues, and set goals for future improvement. It allows for open communication between the employee and the salon owner or employer, ensuring that both parties are on the same page regarding the employee's performance and development. A coffee break or lunch meeting may not provide the formal setting or dedicated time for such discussions, while a client evaluation focuses more on the customer's experience rather than the employee's progress.Rate this question:
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- 12.
In the event that a situation is beyond your control, the key to handling your reactions is to
- A.
Communicate past the issue
- B.
Argue with the client
- C.
Communicate that you are unhappy
- D.
Ignore the clients needs
Correct Answer
A. Communicate past the issueExplanation
When a situation is beyond your control, it is important to communicate past the issue. This means that instead of dwelling on the problem or getting stuck in a negative mindset, it is crucial to focus on finding a solution and effectively communicating with others involved. By communicating past the issue, you can maintain a positive attitude, seek alternative options, and work towards resolving the situation in the best way possible. This approach helps to minimize stress, maintain relationships, and demonstrate professionalism.Rate this question:
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- 13.
In handling a client who is dissatisfied with a service, the ultimate goal is to
- A.
Argue with the client
- B.
Make the client happy
- C.
Make the client leave
- D.
Ask for specifics
Correct Answer
B. Make the client happyExplanation
The ultimate goal in handling a dissatisfied client is to make them happy. This means addressing their concerns, finding a solution to their problem, and ensuring their satisfaction with the service. Arguing with the client or asking for specifics may escalate the situation and further dissatisfy the client. Making the client leave is not a desirable outcome as it can harm the reputation of the business. The priority should be to resolve the issue and make the client happy.Rate this question:
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- 14.
A good customer service practice is to develop if you are behind schedule is to
- A.
Have the client wait in the reception area until you are available
- B.
Call to inform you client about the delays
- C.
Have the client run other errands until you are available
- D.
Let the client wait and be inconvenienced
Correct Answer
B. Call to inform you client about the delaysExplanation
A good customer service practice is to call to inform your client about the delays. This shows professionalism and consideration towards the client's time. By informing the client about the delays, they can adjust their schedule accordingly and make alternative arrangements if needed. It also helps in maintaining transparency and trust in the business-client relationship.Rate this question:
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- 15.
To be successful, its important for your career to
- A.
Participate proactively by communicating your desires and interests
- B.
Be shy and not share your thoughts or questions with the salon manager
- C.
Be unprepared to discuss you desires and interests with the salon manager
- D.
Ignore positive feedback from the salon managers and coworkers
Correct Answer
A. Participate proactively by communicating your desires and interestsExplanation
Participating proactively by communicating your desires and interests is important for your career success because it allows you to express your goals and aspirations to the salon manager. By doing so, you can demonstrate your commitment and dedication to your work, as well as your willingness to take initiative. This proactive approach also helps in building strong professional relationships, as it shows that you are engaged and interested in the growth and development of the salon. It allows for open communication and collaboration, which can lead to opportunities for growth and advancement in your career.Rate this question:
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Aug 21, 2023Quiz Edited by
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Nov 27, 2012Quiz Created by
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