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Kmart Loss Prevention Quiz

20 Questions
Injury Quizzes & Trivia

For current & former Kmart associates. . . . . Lets see how much you really know about LP.

Questions and Answers
  • 1. 
    What is Shrink?
    • A. 

      The difference between sales & theft.

    • B. 

      The difference between physical inventory & book inventory

    • C. 

      The difference between physical inventory & returns

    • D. 

      The difference between sales & credit

  • 2. 
    When is the stores Shrink determined?
    • A. 

      Nightly

    • B. 

      Weekly

    • C. 

      Every Period

    • D. 

      Every Quarter

    • E. 

      Annually

  • 3. 
    What are 2 ways to page Loss Prevention over the PA system?
    • A. 

      400, 455

    • B. 

      409, 300

    • C. 

      409, 455

    • D. 

      300, 400

  • 4. 
    What mandatory operational procedure also deters shoplifting?
    • A. 

      Operation Invitation

    • B. 

      TYFSAK

    • C. 

      10 Foot Rule

    • D. 

      OOPA

  • 5. 
    What is Kmarts Confidential Integrity Hotline number?
    • A. 

      866-Kmart-4-U

    • B. 

      888-88-Sears

    • C. 

      800-257-9060

    • D. 

      215-355-5515

  • 6. 
    If Yousef is your Loss Prevention Manager and Chuck McMenamin is his boss, what is Chuck's title and who does he report to?
    • A. 

      District LP Manager, Regional LP Director

    • B. 

      District LP Supervisor, Divisional LP Manager

    • C. 

      Area LP Coordinator, Regional LP Coordinator

    • D. 

      District LP Manager, Regional LP Manager

  • 7. 
    How many Loss Prevention Managers has Feasterville Kmart had since 2006?  (Hint:  Do not count 1 person twice)
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

    • E. 

      6

  • 8. 
    How many associates were terminated in 2008 for theft?
    • A. 

      0

    • B. 

      2

    • C. 

      4

    • D. 

      6

    • E. 

      8

  • 9. 
    The LP office phone is #______
    • A. 

      399

    • B. 

      466

    • C. 

      455

    • D. 

      409

    • E. 

      300

  • 10. 
    What should be used to handle a spill?
    • A. 

      Spill Control Station

    • B. 

      Paper Towels

    • C. 

      Mop

    • D. 

      Spill Magic Station

  • 11. 
    What technique is used when operating a fire extinguisher?
    • A. 

      S.W.E.E.P

    • B. 

      A.B.C

    • C. 

      P.A.S.S

    • D. 

      F.A.I.L

  • 12. 
     Hershey's candies use the following format to identify outdates  8AXXXXXX.  In this example, what does the "A" stand for?
    • A. 

      Factory Location

    • B. 

      Month the item goes bad

    • C. 

      Retailer

    • D. 

      Day the item was produced

  • 13. 
    If you find an empty package on the salesfloor, where does it go?
    • A. 

      Trash

    • B. 

      Service Desk

    • C. 

      605

    • D. 

      Known Stolen Bin

    • E. 

      OOPA Bin

  • 14. 
    How often should the Fitting Rooms be inspected?
    • A. 

      Nightly

    • B. 

      Hourly

    • C. 

      Weekly

    • D. 

      Never

  • 15. 
    You're working the Service Desk and a customer arrives to return a $279.99 ring.  The customer does not have her receipt but claims to have purchased it with a credit card 3 weeks ago.  The store is short-handed and the customer is in a rush.  What is the proper procedure for conducting this return?
    • A. 

      Deny the return

    • B. 

      Complete the return as a no-receipt return. Return the item to the Return Cart and thank the customer.

    • C. 

      Swipe the credit card and complete the return if permitted. Return the item to 605.

    • D. 

      Swip the card and complete the return if permitted. Call a Jewelry Associate to verify the item and complete the return. Thank the customer.

    • E. 

      Give the customer her money and tell her to keep the ring.

  • 16. 
    What report is used to identify suspicious Western Union transactions?
    • A. 

      ACR

    • B. 

      MOD

    • C. 

      SAR

    • D. 

      SFS

    • E. 

      WIC

  • 17. 
    What does a "Code H" mean?
    • A. 

      Need Heat

    • B. 

      A horse is loose in Softlines

    • C. 

      Stop and check your areas for slip hazards.

    • D. 

      Stop and check your areas for ADA compliance

    • E. 

      Nothing. Just another stupid LP thing. Ignore it.

  • 18. 
    For current Associates only:  When is inventory this year?
    • A. 

      August 12

    • B. 

      August 17

    • C. 

      August 21

    • D. 

      August 29

  • 19. 
    What company does Sears Holdings employ to conduct inventory?
    • A. 

      WGS

    • B. 

      RGIS

    • C. 

      PBSO

    • D. 

      LSPD

    • E. 

      SHCI

  • 20. 
    What other names was the Loss Prevention Dept. previously known as?  (Choose 2)
    • A. 

      Loss Containment

    • B. 

      Loss Control

    • C. 

      Asset Prevention

    • D. 

      Asset Protection

    • E. 

      Loss Protection

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