Chapter 8 - Routine E-mail Messages And Memos

30 Questions  I  By Sarahbee
Business communication quiz chapter 8

  
Changes are done, please start the quiz.


Question Excerpt

Removing question excerpt is a premium feature

Upgrade and get a lot more done!
1.  Which of the following statements about e-mail use in the workplace is most accurate?
A.
B.
C.
D.
2.  As Stacy begins her business career, she can expect to find herself writing more __________ than other types of messages. 
A.
B.
C.
D.
3.  Hal has had a disagreement with a colleague over how to introduce the company's new product. What is the best communication channel for discussing this disagreement?
A.
B.
C.
D.
4.  Matthew has discovered a production problem that will cause this month's shipments to be a few days late. Because his Asian customers will need to know about this problem right away, Matthew should
A.
B.
C.
D.
5.  What is the best advice for organizing routine e-mail messages?
A.
B.
C.
D.
6.  Justin has discovered a production problem that will cause this month's shipments to be a few days late. Since his European customers will need to know about this problem right away, Justin should
A.
B.
C.
D.
7.  In e-mail messages and memos, a comment such as If you agree we should begin this new project, just give me a call by Friday, is useful in 
A.
B.
C.
D.
8.  The subject line of e-mail messages and memos should 
A.
B.
C.
D.
9.  The least effective subject line for an e-mail message or a memo is 
A.
B.
C.
D.
10.  An effective subject line for an e-mail message is 
A.
B.
C.
D.
11.  An effective subject line for e-mail messages and memos is 
A.
B.
C.
D.
12.  The BEST subject line for an e-mail message is 
A.
B.
C.
D.
13.  A subject line for e-mail messages and memos 
A.
B.
C.
D.
14.  Which of the following is the most effective opening for a routine e-mail message?
A.
B.
C.
D.
15.  Which of the following is the most effective closing statement for an e-mail message?
A.
B.
C.
D.
16.  Which statement BEST describes e-mail messages?
A.
B.
C.
D.
17.  Tanisha will be starting a new job where she will be using e-mail frequently to communicate with others. What is the best advice to give her?
A.
B.
C.
D.
18.  Which of the following statements DOES NOT accurately describe e-mail messages?
A.
B.
C.
D.
19.  Employees writing e-mail messages at work 
A.
B.
C.
D.
20.  Which of the following is considered appropriate netiquette when sending e-mail messages?
A.
B.
C.
D.
21.  Which of the following is the WORST advice for e-mail users?
A.
B.
C.
D.
22.  Internal messages that typically flow downward in an organization and convey information about daily operations are 
A.
B.
C.
D.
23.  Which of the following messages would not be sent in a procedure or information e-mail or memo?
A.
B.
C.
D.
24.  An effective opening for a request e-mail or memo is
A.
B.
C.
D.
25.  A direct e-mail or memo that requests information should 
A.
B.
C.
D.
26.  A good opening for a request e-mail message or memo is 
A.
B.
C.
D.
27.  A benefit of listing information in the body of a reply e-mail message or memo is that it
A.
B.
C.
D.
28.  Confirmation e-mail messages or memos
A.
B.
C.
D.
29.  Confirmation e-mail messages and memos should 
A.
B.
C.
D.
30.  Which statement might be included in a confirmation e-mail message or memo?
A.
B.
C.
D.
Back to top


to post comments.

Removing ad is a premium feature

Upgrade and get a lot more done!
Take Another Quiz