Memos and letters are still the prevalent forms of communication in today’s workplace.
E-mail is the communication channel of choice in North America, but written letters and memos still dominate abroad.
Because e-mail is so informal, it is used only for internal communication.
The growing demand for information in the workplace has led to an increase of e-mail use.
Write a letter.
Send a memo.
Send an e-mail message
Write a report
Break the message into short paragraphs to make it easier to read.
Start each paragraph with the details; place the main point at the end so that it’s the last thing your reader sees.
Start the message with something conversational and friendly before getting to the main point.
All of these.
Write a letter.
Send a memo.
Send an e-mail message.
Write a report.
Adapting the message to the reader.
Planning for feedback.
Anticipating the audience’s questions.
Revising for clarity.
Be a complete sentence.
End with a period.
Summarize the central idea.
Explain the main idea.
Request for Travel Funds
Budget Meeting Scheduled for September 12
New Employee Orientation Session
Board to Vote on Annual Budget
Monday’s Sales Presentation
Changes in Vacation Schedule
Reduction in Benefits
The Sales Department Will Conduct a Seminar for All Its Distributors on Monday, May 3, at 8 a.m.
New Process for Requesting Temporary Help
Change in Procedures
New Procedure to Be Followed Soon
Must use a complete sentence.
Should summarize the main idea.
All of the above.
I am writing this message to let you know about our next department meeting.
Our next department meeting will be held on Wednesday, May 5, at 2 p.m.
We have a lot of issues to discuss at our next department meeting.
Hope your day is going well so far!
Thank you for your cooperation.
Please review the proposed procedure before May 1 so that we may announce it May 30.
If you have any questions, please do not hesitate to call.
I look forward to hearing from you soon.
E-mail is appropriate for delivering sensitive messages.
Less care needs to be taken with the wording of e-mail messages since they are certain to remain private.
E-mail messages do not require a subject line.
E-mail messages should be considered permanent.
Consider composing important messages offline.
If a message will discuss more than one topic, leave the subject line blank.
Use emoticons, such as happy faces, to express feelings in e-mail messages.
All of the above are good tips for e-mail users.
Messages may be transmitted almost instantly to anywhere in the world.
The advantages of using e-mail far outweigh the disadvantages.
Since users do not need to be concerned with stylistic and grammatical considerations, e-mail messages are much easier and quicker to prepare than ordinary memos.
An electronic address book should be used to send e-mail messages.
Should automatically return the sender’s message when replying.
Should cut and paste relevant parts of a message when responding.
May send personal messages on company computers if the messages are short.
Should feel free to forward messages to other interested parties.
Write important messages in all capital letters to emphasize them.
Never send attachments because they often carry viruses.
Consider using identifying labels in your subject lines.
All of the above are appropriate netiquette guidelines.
Make sure the most significant information will show on the first screen of an e-mail message.
Use humour frequently to make your messages enjoyable to read.
Make e-mail messages as concise as possible.
Remember that e-mail messages you send at work represent you and your employer.
Procedure and information e-mail messages or memos.
Claim adjustment e-mail messages or memos.
Confirmation e-mail messages or memos.
Request and reply e-mail messages or memos.
A message about the upcoming company picnic
A message stating the specific holidays employees will have off
A message confirming responsibilities of individual members of the budget committee
A message stating the guidelines to be followed when using e-mail
Please send me your answers to the following questions by December 15.
Thank you in advance for answering the following questions.
Here are the answers to the questions you had about our new line of computer furniture.
Please answer the following questions about your new line of computer furniture.
Avoid using a polite command in the opening paragraph.
Open with the most important question.
Not restate the information that is in the subject line.
Buffer the main idea from the reader.
Do you carry a line of computer furniture made of either solid oak or bleached pine?
Please answer the following questions regarding the computer furniture you show in your spring catalogue.
We are pleased to offer you these low prices through the end of June.
A and b only
Greatly improves the readability and comprehension of the message.
Requires less space than the paragraph format.
Does not require as much time to organize as the paragraph format.
Requires more space than the paragraph format.
Begin with a polite command.
Record oral decisions, directives, and discussions.
Should be written for all events, ranging from those that are minor to those that are significant.
Describe procedures and distribute information.
Include names and titles of involved individuals.
Itemize major issues or points concisely.
Request feedback regarding unclear or inaccurate points.
All of the above.
Please let me know the date you prefer to speak to the CAPIC group.
This memo verifies our discussion last Thursday in which you agreed to head the annual fund-raising committee.
Please call me so that we can set up a time for you to speak to Delta Sigma members.
This is in response to your message of the 21st.