Home  ›   Take Quizzes  ›  Set 36  ›   Chapter 8 - Routine E-Mail Messages and Memos

Q.1)	Which of the following statements about e-mail use in the workplace is most accurate?

A.	Memos and letters are still the prevalent forms of communication in today’s workplace.

B.	E-mail is the communication channel of choice in North America, but written letters and memos still dominate abroad.

C.	Because e-mail is so informal, it is used only for internal communication.

D.	The growing demand for information in the workplace has led to an increase of e-mail use.

Q.2)	As Stacy begins her business career, she can expect to find herself writing more __________ than other types of messages.

A.

letters

B.

memos

C.

reports

D.	e-mail messages

Q.3)	Hal has had a disagreement with a colleague over how to introduce the company's new product. What is the best communication channel for discussing this disagreement?

A.

Letter

B.	e-mail message

C.

Memo

D.	Face-to-face meeting

Q.4)	Matthew has discovered a production problem that will cause this month's shipments to be a few days late. Because his Asian customers will need to know about this problem right away, Matthew should

A.	write a letter.

B.	send a memo.

C.	send an e-mail message

D.	write a report

Q.5)	What is the best advice for organizing routine e-mail messages?

A.	Break the message into short paragraphs to make it easier to read.

B.	Start each paragraph with the details; place the main point at the end so that it’s the last thing your reader sees.

C.	Start the message with something conversational and friendly before getting to the main point.

D.	All of these.

Q.6)	Justin has discovered a production problem that will cause this month's shipments to be a few days late. Since his European customers will need to know about this problem right away, Justin should

A.	write a letter.

B.	send a memo.

C.	send an e-mail message.

D.	write a report.

Q.7)	In e-mail messages and memos, a comment such as If you agree we should begin this new project, just give me a call by Friday, is useful in

A.	adapting the message to the reader.

B.	planning for feedback.

C.	anticipating the audience’s questions.

D.	revising for clarity.

Q.8)	The subject line of e-mail messages and memos should

A.	be a complete sentence.

B.	end with a period.

C.	summarize the central idea.

D.	explain the main idea.

Q.9)	The least effective subject line for an e-mail message or a memo is

A.	Request for Travel Funds

B.	Budget Meeting Scheduled for September 12

C.	New Employee Orientation Session

D.	Announcement

Q.10)	An effective subject line for an e-mail message is

A.

Hello

B.	Important!

C.	Board to Vote on Annual Budget

D.	Monday’s Sales Presentation

Q.11)	An effective subject line for e-mail messages and memos is

A.	Changes in Vacation Schedule

B.	Reduction in Benefits

C.	Meeting Planned

D.	The Sales Department Will Conduct a Seminar for All Its Distributors on Monday, May 3, at 8 a.m.

Q.12)	The BEST subject line for an e-mail message is

A.	New Process for Requesting Temporary Help

B.	Change in Procedures

C.	New Procedure to Be Followed Soon

D.	Temporary Help

Q.13)	A subject line for e-mail messages and memos

A.	is optional.

B.	must use a complete sentence.

C.	should summarize the main idea.

D.	All of the above.

Q.14)	Which of the following is the most effective opening for a routine e-mail message?

A.	I am writing this message to let you know about our next department meeting.

B.	Our next department meeting will be held on Wednesday, May 5, at 2 p.m.

C.	We have a lot of issues to discuss at our next department meeting.

D.	Hope your day is going well so far!

Q.15)	Which of the following is the most effective closing statement for an e-mail message?

A.	Thank you for your cooperation.

B.	Please review the proposed procedure before May 1 so that we may announce it May 30.

C.	If you have any questions, please do not hesitate to call.

D.	I look forward to hearing from you soon.

Q.16)	Which statement BEST describes e-mail messages?

A.	E-mail is appropriate for delivering sensitive messages.

B.	Less care needs to be taken with the wording of e-mail messages since they are certain to remain private.

C.	E-mail messages do not require a subject line.

D.	E-mail messages should be considered permanent.

Q.17)	Tanisha will be starting a new job where she will be using e-mail frequently to communicate with others. What is the best advice to give her?

A.	Consider composing important messages offline.

B.	If a message will discuss more than one topic, leave the subject line blank.

C.	Use emoticons, such as happy faces, to express feelings in e-mail messages.

D.	All of the above are good tips for e-mail users.

Q.18)	Which of the following statements DOES NOT accurately describe e-mail messages?

A.	Messages may be transmitted almost instantly to anywhere in the world.

B.	The advantages of using e-mail far outweigh the disadvantages.

C.	Since users do not need to be concerned with stylistic and grammatical considerations, e-mail messages are much easier and quicker to prepare than ordinary memos.

D.	An electronic address book should be used to send e-mail messages.

Q.19)	Employees writing e-mail messages at work

A.	should automatically return the sender’s message when replying.

B.	should cut and paste relevant parts of a message when responding.

C.	may send personal messages on company computers if the messages are short.

D.	should feel free to forward messages to other interested parties.

Q.20)	Which of the following is considered appropriate netiquette when sending e-mail messages?

A.	Write important messages in all capital letters to emphasize them.

B.	Never send attachments because they often carry viruses.

C.	Consider using identifying labels in your subject lines.

D.	All of the above are appropriate netiquette guidelines.

Q.21)	Which of the following is the WORST advice for e-mail users?

A.	Make sure the most significant information will show on the first screen of an e-mail message.

B.	Use humour frequently to make your messages enjoyable to read.

C.	Make e-mail messages as concise as possible.

D.	Remember that e-mail messages you send at work represent you and your employer.

Q.22)	Internal messages that typically flow downward in an organization and convey information about daily operations are

A.	procedure and information e-mail messages or memos.

B.	claim adjustment e-mail messages or memos.

C.	confirmation e-mail messages or memos.

D.	request and reply e-mail messages or memos.

Q.23)	Which of the following messages would not be sent in a procedure or information e-mail or memo?

A.	A message about the upcoming company picnic

B.	A message stating the specific holidays employees will have off

C.	A message confirming responsibilities of individual members of the budget committee

D.	A message stating the guidelines to be followed when using e-mail

Q.24)	An effective opening for a request e-mail or memo is

A.	Please send me your answers to the following questions by December 15.

B.	Thank you in advance for answering the following questions.

C.	Here are the answers to the questions you had about our new line of computer furniture.

D.	Please answer the following questions about your new line of computer furniture.

Q.25)	A direct e-mail or memo that requests information should

A.	avoid using a polite command in the opening paragraph.

B.	open with the most important question.

C.	not restate the information that is in the subject line.

D.	buffer the main idea from the reader.

Q.26)	A good opening for a request e-mail message or memo is

A.	Do you carry a line of computer furniture made of either solid oak or bleached pine?

B.	Please answer the following questions regarding the computer furniture you show in your spring catalogue.

C.	We are pleased to offer you these low prices through the end of June.

D.	a and b only

Q.27)	A benefit of listing information in the body of a reply e-mail message or memo is that it

A.	greatly improves the readability and comprehension of the message.

B.	requires less space than the paragraph format.

C.	does not require as much time to organize as the paragraph format.

D.	requires more space than the paragraph format.

Q.28)	Confirmation e-mail messages or memos

A.	begin with a polite command.

B.	record oral decisions, directives, and discussions.

C.	should be written for all events, ranging from those that are minor to those that are significant.

D.	describe procedures and distribute information.

Q.29)	Confirmation e-mail messages and memos should

A.	include names and titles of involved individuals.

B.	itemize major issues or points concisely.

C.	request feedback regarding unclear or inaccurate points.

D.	All of the above.

Q.30)	Which statement might be included in a confirmation e-mail message or memo?

A.	Please let me know the date you prefer to speak to the CAPIC group.

B.	This memo verifies our discussion last Thursday in which you agreed to head the annual fund-raising committee.

C.	Please call me so that we can set up a time for you to speak to Delta Sigma members.

D.	This is in response to your message of the 21st.

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• Chapter 3 - Workplace Listening and Nonverbal Communication
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