Knowledge Of Communication Quiz
Quiz over chapter 7.
Questions and Answers
- 1.
Workers spend less than 25% of their time using some form of communication
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that workers spend less than 25% of their time using some form of communication. The correct answer is False because it contradicts common knowledge and the reality of workplace dynamics. Communication is a vital aspect of any job, and workers typically spend a significant portion of their time engaging in various forms of communication, such as meetings, emails, phone calls, and collaboration with colleagues.Rate this question:
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- 2.
Correct spelling is essential for successful communication in the world of work.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Correct spelling is indeed essential for successful communication in the world of work. Spelling errors can lead to misunderstandings and confusion, which can negatively impact professional relationships and the overall effectiveness of communication. Proper spelling demonstrates attention to detail, professionalism, and credibility, all of which are highly valued in the workplace. Therefore, it is important to prioritize correct spelling in order to ensure clear and effective communication in the professional world.Rate this question:
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- 3.
A group is made up of a number of people interacting to achieve their own personal purpose.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is false because a group is made up of a number of people interacting to achieve a common purpose, rather than their own personal purpose. In a group, individuals come together to work towards a shared goal or objective, pooling their efforts and resources. Personal purposes may vary among group members, but the overall purpose of the group should be a collective one.Rate this question:
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- 4.
In all phases of social interaction, there are periods of disagreement.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Disagreement is a common occurrence in all phases of social interaction. Whether it is during the initial stages of meeting someone new, during a conversation or discussion, or even in long-term relationships, disagreements can arise due to differences in opinions, perspectives, or values. Therefore, it is true that there are periods of disagreement in all phases of social interaction.Rate this question:
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- 5.
Your use of English sends a message about you to other people.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement implies that the way you use English can convey information about your personality or character to others. This suggests that people may form judgments or assumptions about you based on your language skills or how you communicate in English. Therefore, it is important to be mindful of how you present yourself through your use of English, as it can impact how others perceive you.Rate this question:
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- 6.
Speaking, listening, reading, and writing are ________ .
- A.
Unrelated communications skills
- B.
Related, overlapping skills
- C.
Rapidly being replaced by the internet
- D.
None of the options
Correct Answer
B. Related, overlapping skillsExplanation
Speaking, listening, reading, and writing are related, overlapping skills because they are all essential components of effective communication. These skills complement and support each other, as they are used to convey and understand information in various forms. For instance, speaking and listening are necessary for verbal communication, while reading and writing are crucial for written communication. Additionally, these skills often overlap, as individuals who are proficient in one area of communication tend to excel in others as well. Therefore, these skills are interrelated and interconnected, forming a foundation for effective communication.Rate this question:
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- 7.
Some words are vague, and their usage _______.
- A.
Increases the possibility of communication errors
- B.
Is open to personal interpretation
- C.
Both of the options
- D.
None of the options
Correct Answer
C. Both of the optionsExplanation
Some words are vague, and their usage being open to personal interpretation increases the possibility of communication errors. This means that when vague words are used, different people may interpret them differently, leading to misunderstandings and mistakes in communication. Therefore, both options mentioned in the answer are correct.Rate this question:
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- 8.
In the workplace, it is important to listen for _______ .
- A.
Content and long-term meaning
- B.
Directions
- C.
Emotional meaning
- D.
All of the options
Correct Answer
D. All of the optionsExplanation
In the workplace, it is important to listen for all of the options. This is because effective communication requires not only understanding the content and long-term meaning of what is being said, but also being attentive to the directions given and being able to pick up on the emotional meaning behind the words. By listening for all of these aspects, individuals can fully comprehend and respond appropriately to the information being conveyed, leading to better collaboration and productivity in the workplace.Rate this question:
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- 9.
Effective communication exists when the receiver ______ .
- A.
Interprets the sender's message in the same way as the sender intended it
- B.
Misinterprets the intent of the sender's message
- C.
Both of the options
- D.
None of the options
Correct Answer
A. Interprets the sender's message in the same way as the sender intended itExplanation
Effective communication exists when the receiver interprets the sender's message in the same way as the sender intended it. This means that the receiver understands the message in the exact manner that the sender intended, without any misinterpretation or distortion. This ensures that the communication is clear, accurate, and achieves its intended purpose. Misinterpreting the intent of the sender's message would result in ineffective communication, as it can lead to misunderstandings, confusion, and a breakdown in communication.Rate this question:
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- 10.
Barriers to effective listening include _______ .
- A.
Interrupting
- B.
Not paying attention
- C.
Being argumentative
- D.
All of the options
Correct Answer
D. All of the optionsExplanation
Barriers to effective listening include interrupting, not paying attention, and being argumentative. These factors hinder the ability to fully comprehend and engage with the speaker's message. Interrupting shows a lack of respect and can disrupt the flow of information. Not paying attention means that important details may be missed or misunderstood. Being argumentative indicates a focus on personal opinions rather than understanding the speaker's perspective. Therefore, all of these options contribute to ineffective listening.Rate this question:
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- 11.
In social conversation, _______ .
- A.
We switch from the role of listener to that of speaker over and over
- B.
Active participation from both the speaker and the listener is required at all times
- C.
Neither of these
- D.
All of these
Correct Answer
D. All of theseExplanation
In social conversation, all of these statements are true. We switch roles from listener to speaker and vice versa multiple times during a conversation. Active participation from both the speaker and the listener is necessary for a successful conversation. Therefore, the correct answer is "all of these".Rate this question:
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- 12.
Digital media are ______ .
- A.
Rapidly replacing many printed and graphic information sources
- B.
Increasing the capacity for storage
- C.
Both of these
- D.
Neither of the options
Correct Answer
C. Both of theseExplanation
Digital media are rapidly replacing many printed and graphic information sources and increasing the capacity for storage. As technology continues to advance, digital media has become more accessible and convenient for users. It allows for the easy dissemination of information through various platforms, reducing the reliance on traditional printed materials. Additionally, digital media provides virtually unlimited storage capacity, allowing for the accumulation and organization of vast amounts of data. Therefore, both of these statements accurately describe the impact and benefits of digital media.Rate this question:
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- 13.
When making business telephone calls, you should _______ .
- A.
Identify yourself and the organization you represent
- B.
Always dial your own phone calls
- C.
Be certain you know the name and title of the person you are calling
- D.
All of these
Correct Answer
D. All of theseExplanation
When making business telephone calls, it is important to identify yourself and the organization you represent to provide clarity and establish credibility. Additionally, always dialing your own phone calls ensures that you take responsibility for initiating the conversation. Lastly, being certain of the name and title of the person you are calling helps to ensure that you are addressing the right individual and maintaining professionalism. Therefore, all of these actions should be followed when making business telephone calls.Rate this question:
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- 14.
Every time you communicate with a customer, your communication can ______ .
- A.
Make or break a sale
- B.
Affect the public image of your company
- C.
Both of these
- D.
Neither of these
Correct Answer
C. Both of theseExplanation
Every time you communicate with a customer, your communication can either make or break a sale and also affect the public image of your company. This means that the way you communicate with customers has the potential to either positively influence a sale or negatively impact it. Additionally, the way you communicate with customers reflects the values and professionalism of your company, which can shape the public perception of your brand. Therefore, both of these outcomes are possible when you communicate with customers.Rate this question:
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- 15.
An important factor for effective workplace writing is ______ .
- A.
Carefully sorting out the facts
- B.
Figuring out the general idea
- C.
Eliminating unnecessary words and ideas
- D.
All of these
Correct Answer
D. All of theseExplanation
Effective workplace writing requires several factors, which include carefully sorting out the facts, figuring out the general idea, and eliminating unnecessary words and ideas. By carefully organizing and analyzing the facts, the writer ensures the accuracy and clarity of the content. Figuring out the general idea helps in creating a coherent and focused message. Eliminating unnecessary words and ideas improves the overall readability and conciseness of the writing. Therefore, all of these factors are important for effective workplace writing.Rate this question:
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- 16.
The most sought after skill(s) for e-mail, reports, and presentations is/are ______ .
- A.
Accuracy and clarity
- B.
Spelling and punctuation
- C.
Brevity
- D.
All of these
Correct Answer
D. All of theseExplanation
The most sought after skill(s) for e-mail, reports, and presentations is/are accuracy and clarity, spelling and punctuation, and brevity. Accuracy and clarity are important to ensure that the information conveyed is correct and easily understandable. Spelling and punctuation are crucial for maintaining professionalism and avoiding misunderstandings. Brevity is necessary to keep the communication concise and to the point, saving time for both the sender and the recipient. Therefore, all of these skills are highly valued in the context of e-mail, reports, and presentations.Rate this question:
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- 17.
Successful interpersonal relationships are built on ______ .
- A.
Understanding
- B.
Empathy
- C.
Mutual trust and acceptance
- D.
All of these
Correct Answer
D. All of theseExplanation
Successful interpersonal relationships are built on understanding, empathy, and mutual trust and acceptance. Understanding allows individuals to comprehend each other's perspectives, thoughts, and feelings, fostering effective communication. Empathy enables individuals to connect emotionally and show compassion towards each other, promoting a deeper understanding and connection. Mutual trust and acceptance create a safe and supportive environment where individuals feel comfortable being themselves and sharing their thoughts and emotions openly. Therefore, all of these factors contribute to the foundation of successful interpersonal relationships.Rate this question:
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- 18.
Effective groups have ______ .
- A.
A very strong, aggressive leader
- B.
An atmosphere of equality among members
- C.
A very weak but honest leader
- D.
None of these
Correct Answer
B. An atmosphere of equality among membersExplanation
Effective groups have an atmosphere of equality among members. This means that all members of the group are treated with respect and have equal opportunities to contribute and participate. In such a group, there is no dominance or hierarchy, allowing for open communication, collaboration, and the sharing of ideas. This fosters a sense of belonging and trust among members, leading to increased productivity and effectiveness in achieving the group's goals.Rate this question:
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- 19.
Each member of a successful work team must be able to ______ .
- A.
Use interpersonal skills
- B.
Provide and receive verbal feedback
- C.
Use negotiation skills
- D.
All of these
Correct Answer
D. All of theseExplanation
In order for a work team to be successful, each member should possess the ability to use interpersonal skills, provide and receive verbal feedback, and use negotiation skills. Interpersonal skills are essential for effective communication and collaboration within the team. Providing and receiving verbal feedback allows team members to give and receive constructive criticism, which helps in improving performance. Negotiation skills are important for resolving conflicts and reaching agreements. Therefore, all of these abilities are necessary for each member of a successful work team.Rate this question:
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- 20.
The focuse of a successful negotiation includes ______.
- A.
Personal feelings and emotions
- B.
Concentration on points of difference
- C.
Presenting information that supports one side of the dispute
- D.
None of these
Correct Answer
D. None of theseExplanation
A successful negotiation does not focus on personal feelings and emotions, concentration on points of difference, or presenting information that supports one side of the dispute. Instead, it focuses on finding a mutually beneficial solution that satisfies the interests and needs of all parties involved. By considering the interests and needs of all parties, a successful negotiation aims to reach a compromise that is fair and acceptable to everyone.Rate this question:
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- 21.
An example of a compromise is _______ .
- A.
Two children deciding to "take turns"
- B.
Two nations deciding where to place their border
- C.
Both of these
- D.
Neither of these
Correct Answer
C. Both of theseExplanation
A compromise refers to a situation where both parties involved agree to give up something in order to reach a mutual agreement or settlement. In the given options, both children deciding to "take turns" and two nations deciding where to place their border can be considered examples of compromises. In both cases, the parties involved are willing to make concessions and find a middle ground that satisfies both sides.Rate this question:
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Current Version
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Mar 16, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 08, 2011Quiz Created by
Rhowerton
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