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Section 10.1—quiz: The Housekeeping Department

10 Questions
Section 10.1quiz: The Housekeeping Department

Section 10. 1—Quiz: The Housekeeping Department

Questions and Answers
  • 1. 
    • A. 

      The housekeeping staff.

    • B. 

      The kitchen staff.

    • C. 

      The chief steward.

    • D. 

      The dining room manager.

  • 2. 
    • A. 

      Inform housekeeping’s night crew that they must take responsibility for cleaning those areas.

    • B. 

      Schedule a meeting with the hotel general manager to resolve the situation.

    • C. 

      Meet with the dining room manager and agree on which department should take responsibility for consistently maintaining these areas.

    • D. 

      Write a memo to the rooms division director complaining about the lack of cooperation from the dining room staff.

  • 3. 
    Final responsibility for the cleanliness and overall appearance of banquet and meeting rooms usually rests with:
    • A. 

      The general manager.

    • B. 

      The convention services staff.

    • C. 

      The banquet staff.

    • D. 

      The housekeeping staff.

  • 4. 
    Housekeeping’s cleaning responsibilities are typically determined by:
    • A. 

      The general manager.

    • B. 

      The executive housekeeper.

    • C. 

      The rooms division director.

    • D. 

      The manager of operations.

  • 5. 
    In most hotels, the housekeeping department has very limited cleaning responsibilities in relation to:
    • A. 

      Pool and patio areas

    • B. 

      Exercise rooms.

    • C. 

      Kitchen areas.

    • D. 

      Management offices.

  • 6. 
    Cleaning storage areas
    • A. 

      Housekeeping staff

    • B. 

      Kitchen staff

    • C. 

      General manager

    • D. 

      Dining room staff

  • 7. 
    Cleaning breakfast service areas
    • A. 

      Housekeeping staff

    • B. 

      Kitchen staff

    • C. 

      General manager

    • D. 

      Dining room staff

  • 8. 
    Cleaning food preparation items
    • A. 

      Kitchen staff

    • B. 

      Housekeeping staff

    • C. 

      General manager

    • D. 

      Dining room staff

  • 9. 
    Cleaning laundry rooms
    • A. 

      Housekeeping staff

    • B. 

      General manager

    • C. 

      Kitchen staff

    • D. 

      Dining room staff

  • 10. 
    Determining which areas housekeeping cleans
    • A. 

      Housekeeping staff

    • B. 

      Kitchen staff

    • C. 

      General manager

    • D. 

      Dining room staff

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